Elementary ‐Daily Life ‐ Hotel Upgrade (C0003)

Elementary ‐Daily Life ‐ Hotel Upgrade (C0003)

A: Good afternoon. What can I do for you?
下午好。我能为您做些什么?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.
我想办理入住手续。我预订了一个房间，名字叫安东尼·罗伯茨。
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you... and here is your keycard to the presidential suite.
好的R.O.B.E.R.T.S……罗伯茨先生，我们一直在等你……这是总统套房的钥匙卡。
B: But there must be some mistake; my reservation was for a standard room.
但一定是弄错了;我订的是标准间。
A: Are you sure? Let me double check .
你确定吗?我再检查一下。
B: Yeah...Here, this is my confirmation number.
是啊……这是我的确认号码。
A: You’re right Mr. Roberts, there seems to be a mix-up, unfortunately we’re overbooked at the moment .
罗伯茨先生，你说得对，这里似乎有点混乱，不幸的是，我们现在订满了
B: So...
那么
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
不要担心。我们很高兴为您提供免费升级服务。
B: Presidential suite baby!
总统套房的孩子!

Key Vocabulary

单词或短语	性质	解释
check in	principle verb, infinitive	register at a hotel or airport
under the name	phrase	name used for the reservation
reservation	common noun, singular	booking
confirmation	common noun, singular	an approval, verification
mix-up	common noun, singular	confusion
complimentary upgrade	phrase	free improvement of quality
overbooked	Adjective	full

Supplementary Vocabulary

单词或短语	性质	解释
check out	verb	pay and leave a hotel
booking	common noun, singular	reservation
concierge	common noun, singular	hotel employee that helps guests
deluxe room	common noun, singular	hotel room, better than standard
receipt	common noun, singular	paper showing payment details