L5-U1-P1-1 Listening : Jessica’s Class Reunion 1
Jessica’s Class Reunion 1
Jessica is 35 years old.
She graduated from middle school 20 years ago.
This year her middle school class had its 20-year class reunion.
All of her classmates and teachers were invited to attend.
It was going to be at a hotel near where their school used to be.
Like many other buildings, the school had been torn down.
It had been replaced by some apartment buildings.
How many years ago did she graduate? -20 years ago.
Where was the reunion going to be held? -At a hotel.
What happened to the school? - It was torn down.
At first she wasn't sure if she could go to the reunion.
One reason was that there wasn't anyone in particular that she wanted to see.
Another reason was that she was very busy.
She was a working mother, with a boy 8 years old and a husband who was rarely at home.
Going to the reunion meant that she would have to arrange for someone to take care of things while she was away.
That wouldn't be easy.
She didn't want to take her boy with her, and her husband wouldn't take time off from work.
Going to the reunion meant that she would have to arrange for someone to take care of things while she was away.
It wasn't going to be easy to find someone ...to take care of things while she was away.
Who did she want to see at the reunion? - There wasn't anyone.
Then she got a message from Sharon, one of her old classmates.
Sharon was contacting people from their class and urging everyone to come.
In their school days, Sharon was class monitor , and now she was helping to organize the reunion.
Sharon was urging everyone to come to the reunion.
They exchanged messages, and Jessica said she couldn't make it.
Then Sharon gave her a call and they talked for almost an hour.
Sharon really wanted her to come, and so did a couple of Jessica's old friends.
They were all wondering how she was doing.
None of them had seen or heard from her since graduation.
They were especially curious since she hadn't gone to their first reunion 10 years before.
Why would be people curious about Jessica? -Nobody had heard from her.
(1) They exchanged messages, and Jessica said she couldn't make it.
(2) Then Sharon gave her a call and they talked for almost an hour.
(3) Sharon really wanted her to come, and so did a couple of Jessica's old friends.
(4) They were all wondering how she was doing.Like many other buildings, the school had been torn down.
She got a message from Sharon, one of her classmates.
All of her classmates and teachers were invited to attend.
Sharon was contacting people from their class and urging everyone to come.
In their school days, Sharon was class monitor, and now she was helping to organize the reunion.
L5-U1-P1-2 Listening : Jessica’s Class Reunion 2
Jessica’s Class Reunion 2
Jessica decided to arrange things so that she could go.
Her husband finally agreed to take care of things while she was away.
He agreed to do it because her mother had offered to come and stay for a while so Jessica could attend the reunion.
Since he and her mother didn't get along, he decided to change his schedule and work from home for a few days.
He really didn't want her mother to come, though he didn't say so.
Her husband didn't want her mother to come? -They don't get along.
What did her mother offer to to? - come and stay for a while
Why did he decide to change his schedule? - He and her mother didn't get along.
(1) Jessica decided to arrange things so that she could go.
(2) Her husband finally agreed to take care of things while she was away.
(3) He agreed to do it because her mother had offered to come and stay for a while so Jessica could attend the reunion.
(4) Since he and her mother didn't get along, he decided to change his schedule and work from home for a few days.
Once she got to the reunion, she was shocked.
Everyone had aged so much, and many were out of shape.
Some who used to be good-looking had lost their looks completely and others looked much better than before.
It was strange how time had changed people in such different ways.
Anyway, she decided that since she was there, she would try to enjoy it.
What happen to some who used to be good-looking?- They had lost their looks completely.
Anyway, she decided that since she was there, she would try to enjoy it.
Once she got to the reunion, she was shocked.
It was strange how time had changed people in such different ways.
Jessica decided to arrange things so that she could go.
One reason was that there wasn't anyone in particular that she wanted to see.
Going to the reunion meant that she would have to arrange for someone to take care of things while she was away.
Why was she shocked when she got to the reunion? -everyone had aged so much
It was strange how time had changed people in such different ways.
Her husband agreed to take care of things while she was away.
Everyone had aged so much, and many were out of shape.
They had lost their looks completely.
At first she wasn't sure if she could go to the reunion.
Some who used to be good-looking had lost their looks completely and others looked much better than before.
L5-U1-P1-3 Vocabulary : Actions and Change
Actions and Change
To replace something means to put something else in its place.
When something gets old and begins to break down, it may need to be replaced.
The person who replaces someone is the person's replacement.
When a person leaves a company, the person may need to be replaced by someone else.
To tear something down means to break it apart.
To tear a person down means to hurt them by saying negative things about them.
When the old school building was torn down, it was replaced by a hotel.
It may take a long time to tear down a big building.
To construct something means to build it or put it together.
Large construction projects include buildings, bridges, and organizations.
The opposite of "constructive" is "destructive".
Destructive comments in a discussion can be very negative and cause bad feelings.
To be constructive means to help build an idea or process by contributing something helpful, such as positive feedback.
The earthquake destroyed several buildings and left many people without homes.
To organize something means to arrange things in an orderly, logical way.
An organization is something that has a logical structure, such as a well-managed company.
Some people are poorly organized, so they have a hard time finding things.
When things are not arranged well, you need to organize.
They are too disorganized to get anything done on time.
An event or party can be well organized, poorly organized or completely disorganized.
To support something such as an idea is to help or add strength to it.
The opposite of "support" is "to undermine or weaken".
If you support someone, it means you are trying to help them succeed.
Some people are poorly organized, so they have a hard time finding things.
When something gets old and begins to break down, it may need to be replaced.
It may take a long time to tear down a big building.
If you support someone, it means you are trying to help them succeed.
An event or party can be well organized, poorly organized or completely disorganized.
Destructive comments in a discussion can be very negative and cause bad feelings.
To work against someone means to undermine them, or make them less effective.
The opposite of "construct" is "tear down".
What do you need to do in a place where everything is confused?- organize it
"To help or strengthen" means ..."to support".
What's the opposite of "destroy"? -The opposite of "destroy" is "construct or build".
If you support someone, it means you are trying to help them succeed.
To construct something means to build it or put it together.
Some people are poorly organized, so they have a hard time finding things.
When things are not arranged well, you need to organize.
The earthquake destroyed several buildings and left many people without homes.
Destructive comments in a discussion can be very negative and cause bad feelings.
L5-U1-P1-4 Vocabulary : Types of Information
Types of Information
Public information is available to anyone who wants to know it.
If a store is open to the public, it means anyone can come in.
Anyone can invest in a public company by buying its shares.
Many people make money by investing in public companies.
A public company makes its shares available for purchase by any investor.
Private information is not open to everyone, but is only available to trusted friends or family.
Information about one's secret hopes and dreams is usually private.
You had better keep information about your passwords private or you may lose a lot.
The password to your bank account is private information.
Most people keep their personal information private.
Confidential information is secret information.
Confidential information is not supposed to be shared with others.
Revealing confidential information may be illegal.
Gossip is information that is often exchanged because it's exciting or fun, even though it may not be true.
Office gossip is often entertaining, but it can also be damaging.
People who gassip often enjoy embarrassing or hurting other people.
When people gossip, they may hurt someone by spreading false or embarrassing information.
Gossip may hurt or embarrass the person being gossiped about.
Opinions are what people think or feel about something as opposed to factual information.
Factual information is based on facts or evidence, but opinions are what people think or feel.
Someone’s opinion is what they think or feel about something.
To make something public means ...it should be made available to everyone.
Confidential information is not supposed to be shared with others.
Gossip is information that is often exchanged because it's exciting or fun, even though it may not be true.
If a store is open to the public, it means anyone can come in.
Someone’s opinion is what they think or feel about something.
Revealing confidential information may be illegal.
Private information is not open to everyone, but is only available to trusted friends or family.
The details of a secret design or how a company makes decisions are often confidential.
Someone’s opinion is what they think or feel about something.
A company's secrets are what kind of information?-The details of a secret design or how a company makes decisions are often confidential.
What a person thinks or feels about a issue is what? - Opinions are what people think or feel about something as opposed to factual information.
Highly personal information is what kind of information?- Highly personal information is private information.
To keep something private means ...it shouldn't be shared with others.
Information about one's secret hopes and dreams is usually private.
Factual information is based on facts or evidence, but opinions are what people think or feel.
Many people make money by investing in public companies.
Someone’s opinion is what they think or feel about something.
The password to your bank account is private information.
Confidential information is not supposed to be shared with others.
You had better keep information about your passwords private or you may lose a lot.
Factual information is based on facts or evidence, but opinions are what people think or feel.
L5-U1-P1-5 Dialogue : A Customer Complaint
A Customer Complaint
M: Is this the Ace service center?
W: Yes, it is sir. May I help you?
M: Yes, I'm calling to complain about your service.
W: Certainly sir, I'm sorry to hear that. Let me see if there's something I can do to help you. Please tell me what happened.
M: I ordered a new washing machine on your website. It was more than a week ago.
Why is the customer calling ?-to complain about something
Let me see if there's something I can do to help you.
W: Before you go on, may I have your order number, please?
M: Sure, it's abc1005.
W: And may I have the last 4 digits of your social security number ?
M: I don't have a social security number. I'm an illegal alien.
W: Very funny sir. OK, then what is your first pet's name?
M: Mr. Kitty.
A social security number is ...a person's government registration or identification number
Please tell me what happened.
I don't have a social security number.
I'm an illegal alien.
I ordered a new washing machine on your website.
And may I have the last 4 digits of your social security number ?
Before you go on means ...before you continue.
Let me see if there's something I can do to help you.
Is this the Ace service center?
Certainly sir, I'm sorry to hear that.
Yes, I'm calling to complain about your service.
Before you go on, may I have your order number, please?
W: OK, I see your all information. Now, what's the problem?
M: I ordered the washing machine and paid for it. Then I chose a delivery date from a set of choices. It was supposed to be delivered today, but it's still not here.
W: Did anyone contact you?
M: No, I haven't received any messages.
W: I'm sorry to hear that sir.
Then I chose a delivery date from a set of choices.
What was the customer expecting to happen today?- He was expecting the washing machine to be delivered.
W: I see here that the washing machine you ordered hasn't arrived in our warehouse yet. It can't be delivered until next week.
M: You don't even have it yet? Why haven't I been notified? I took time off from work to be at home today.
I see here that the washing machine you ordered hasn't arrived in our warehouse yet.
Why haven't I been notified?
Where is the washing machine? - it's being shifted to their warehouse.
Why did he take time off from work?-He stayed at home because he was expecting the delivery.
W: You should have been notified by phone or email.
M: I wasn't. I haven't received any notification . This is very upsetting.
W: I understand, sir. I'm really sorry for this.
M: Being sorry isn't enough. I'm really upset. This is no way to do business.
W: Yes sir, I understand.
You should have been notified, by phone or email.
It can't be delivered until next week.
I took time off from work to be at home today.
Being sorry isn't enough.
Then I chose a delivery date from a set of choices.
You should have been notified by phone or email.
How does the customer feel?-He is really upset.
I ordered the washing machine and paid for it.
You don't even have it yet?
I haven't received any notification.
I see here that the washing machine you ordered hasn't arrived in our warehouse yet.
It was supposed to be delivered today, but it's still not here.
W: I can send you a $50 gift coupon as a way to express our appreciation for your patience.
M: I don't care about the money. I don't blame you of course, but I want you to know how disappointed that I am with Ace. I expected much better service.
I don't blame you of course, but I want you to know how disappointed that I am with Ace.
What does the service presentive offer to do?- She offers to send the customer a $50 gift coupon.
W: I'm really sorry sir. Is there anything else I can do for you?
M: Yes, there is. I'd like to cancel the order and get a refund.
W: I'm sorry to hear that sir, but I understand. I'll see to it that you get your refund.
M: How long will it take before I get the refund?
W: You should see the credit on your next month's credit card billing statement .
M: Thanks for your help.
W: You're welcome sir, and once again, please accept my apologies.
I'd like to cancel the order and get a refund.
I'd like to cancel the order and get a refund.
I don't care about the money.
How long will it take before I get the refund?
You're welcome sir, and once again, please accept my apologies.
I don't blame you of course, but I want you to know how disappointed that I am with Ace.
What does the customer finally decide to do? -He cancels the order.
Is there anything else I can do for you?
I expected much better service.
I'll see to it that you get your refund.
You should see the credit on your next month's credit card billing statement.
I can send you a $50 gift coupon as a way to express our appreciation for your patience.