IOS上传AppStore由于alipay而被拒绝,guideline3.1.1要收30%过路费，怎么办？

我们是一家做在线教育的公司。产品价位在2000上下。开发了IOS版本，最近迭代到了1.7.5版本。

最近一次提交被多次拒绝。我们多次修改。而最近的一次修改突然说检测到了alipay的信息，不符合相关的要求。要求接入苹果内购。但是我们净利也就30%,这肉怎么割？

原来邮件如下：

Guideline 3.1.1 - Business - Payments - In-App Purchase

We noticed that your app enables the purchase of content, services, or functionality in the app by means other than the in-app purchase API, which is not appropriate for the App Store.

AliPay

Important Information

As a result of violating this guideline, your app’s review has been delayed. Future submissions of this app, and other apps associated with your Apple Developer account, will also experience a delayed review. Deliberate disregard of the App Store Review Guidelines and attempts to deceive users or undermine the review process are unacceptable and is a direct violation Section 3.2(f) of the Apple Developer Program License Agreement. Continuing to violate the Terms & Conditions of the Apple Developer Program will result in the termination of your account, as well as any related or linked accounts, and the removal of all your associated apps from the App Store.

We want to provide a safe experience for users to get apps and a fair environment for for all developers to be successful. If you believe we have misunderstood or misinterpreted the intent of your app, you may submit an appeal for consideration or provide additional clarification by responding directly to this message in Resolution Center in iTunes Connect.

Request a phone call from App Review

At your request, we can arrange for an Apple Representative to call you within the next three business days to discuss your App Review issue. Our representative will be able to discuss the issue in English or Chinese.

To request a call and ensure we have accurate contact information, reply directly to this message with a contact name and direct phone number to reach you.

结合我们的业务情况，及相关的苹果要求，我们想了两套方案：

一是直接回复，并告知联系人和电话。准备做好电话沟通的准备；

二是如果沟通无效，就只能接入苹果内购，价格自动调高30%；并准备和销售部门做相关的沟通，针对IOS用户改变转化策略。

我们迅速的做了梳理和回复：

尊敬的苹果开发审核者，

您好，感谢您审阅我们的应用程序。

我们已经重点关注了您邮件中提出的关于alipay支付的内容。关于这一点，可能存在误解。

易考帮主要为有职业考证需求的用户提供题目评测、视频课程、教辅等配套备考服务。

部分课程环节相关费用确实涉及到支付宝支付，但这并不是应用内购买虚拟商品。用户在我们应用内完成服务购买后，需要XXXXX；我们运营人员也会在用户付款成功后把教辅、练习册等内部资料，通过XX快递邮递到购买者手中。

视频课程，是我们在老师上课期间录制，以方便学员在课后在没听懂情况下，在APP中观看课程回放。

希望用户在课堂后随时随地的学习课程，目标都是给用户提供更好的学习体验。

以下是学员付款后，助教给学员邮寄的备考资料(部分)；及公司附近韵达快递服务站发货单据；用户签收的快递查询单据。

主要表达了几个明确的意思：

1、存在误解；

2、表明态度：不是虚拟商品（我们确实不是的）；

2、提出的支付是怎么回事？为什么会发生？

4、我们实际的业务路程是什么样的？

5、提升用户体验的态度；

6、附加业务流程的证据。

这样做了提交。开发已经开始计划针对价格做区别对待的方案。昨天提交，今天下午查询已经通过了审核。看来是我们的回复起了作用。

以上模板给在线教育的或者实质是电商流程然而表面却不涉及物流的APP做借鉴和经验。