Oracle EBS OM RMA销售退货异常处理(Datafix)

系统版本:

      RDBMS : 9.2.0.6.0
     Oracle 应用产品 : 11.5.10.2

问题症状:

      1.通过物料事务处理查看销售订单行退货记录显示已经入库为40；

      2.销售退货订单行已经接收入库。但是，订单行状态仍然是“等待退货”，发运数量为空；

      3.销售退货仍然能做RMA接收40数量。但是，查看接收事务处理记录显示已经接收入库了；

      4.AR接口行和AR事务处理没有找到对应销售退货订单行的记录；
      5.销售退货订单行工作流报错；

      EBS群下的朋友说要Datafix。但是，遗憾的是没有提供具体的解决方案和PLSQL代码。也朋友建议尝试如下操作

     1.选中对应订单行，“右击”分别选择“订单进程”和“重试出错的活动”，查看对应订单行的工作流的活动“等待接收”状态仍然是“错误”。

      2.“状态监控程序”查找到对应的销售退货订单行的工作流并且做“重试”操作。但是，该方法还是不行。然后，我就开始自作聪明做工作流程“倒退”也是不行，接着又“更新属性”，折腾好久，问题仍然没有解决。

在度娘上好搜索好久，也试用了好多关键没有找到想要的结果。

       没有办法，借用朋友的账号上Oracle EBS官方上查找处理方法，最后查找到有一个SR与我们问题症状相似，RMA LINE STUCK IN "AWAITING_RETURN" OR "AWAITING_RETURN_DISPOSITION" (文档 ID 378221.1)网址:https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=514804030234119&id=378221.1&displayIndex=4&_afrWindowMode=0&_adf.ctrl-state=2xpv9x45m_378

       由于对自己的英文没有自信，不敢在生产环境贸然行事。待历史备份数据在测试环境上Clone以后操作试一下。由于备份数据是历史数量，没有操作过订单行工作流程“重试”、“倒退”和“更新属性”等等。按照官方提供的PLSQL操作以后，销售退货行状态“已关闭”，没有需要退货行接收记录，AR接口也产生对应记录，自动开票“自动开票主程序”，通过对各项数据检查没有发现什么问题。

       当在生产环境上操作时，发现没有Clone环境上那么顺利了。由于之前在生产环境对订单行工作流操作过“重试”、“倒退”和“更新属生”等等，提示错误如下:

ORA-20001: OE_RMA_WF.Wait_For_Receiving(OEOL, 263115, 161649, RUN) Wf_Engine_Util.Function_Call(OE_RMA_WF.WAIT_FOR_RECEIVING, OEOL, 263115, 161649, RUN)

并且订单行的子流程也提示错误:

OE_STANDARD_WF.STANDARD_BLOCK(OMERROR, WF11118,162379, RUN) Wf_Engine_Util.Function_Call(OE_ERROR_WF.Set_entity_Descriptor, OMERROR, WF11118,162379, RUN)

        最后，没有办法只能重新Clone生产环境历史备份数据，把生产环境上关于该订单行流程相关记录删除，删除之前注意备份数据，再把Clone环境上关于该订单行流程数据导入到生产环境。执行官方提供的PLSQL才能顺利完成。

解决方法：

       由于对生产环上订单行流程操作过“重试”、“倒退”和“更新属性”，导致执行官方提供的ontd0018.sql不执行，需求修订单行流程的数据。操作方法:

      备份数据:

--备份数据
create table cux.WF_ITEMS as 
select * from WF_ITEMS where ITEM_KEY='263115' for update;
delete from WF_ITEMS where ITEM_KEY='263115';

create table cux.wf_item_activity_statuses as 
Select * From wf_item_activity_statuses wf where wf.item_key='263115';
delete from wf_item_activity_statuses wf where wf.item_key='263115';

create table cux.WF_ITEM_ACTIVITY_STATUSES_H as
SELECT * FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE  ITEM_KEY='263115';
Delete FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE  ITEM_KEY='263115'
       --子流程提示错误记录
Insert Into cux.wf_item_activity_statuses 
Select * From  cux.wf_item_activity_statuses wf where wf.item_key In ('WF11148','WF11146'); 
Insert Into  cux.WF_ITEM_ACTIVITY_STATUSES_H 
SELECT * FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE  ITEM_KEY In ('WF11148','WF11146'); 
Insert Into  cux.WF_ITEMS 
select * from WF_ITEMS where ITEM_KEY In ('WF11148','WF11146');
--从Clone环境导入数据
select * from WF_ITEMS where ITEM_KEY='263115' for update;
Select * From wf_item_activity_statuses wf where wf.item_key='263115' for update;
SELECT * FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE  ITEM_KEY='263115' for update;
注意:

ITEM_KEY ='263115'为销售订单行的LINE_ID；ITEM_KEYIn ('WF11148','WF11146')为之流程项目关键字的值。

然后执行ontd0018.sql，如下PLSQL

1.     检查要DataFix的记录

--&report_yn默认值为Y
select oh.order_number,
       ol.line_number || '.' || ol.shipment_number line_number,
       ol.line_id,
       ol.flow_status_code,
       ol.ordered_quantity,
       mmt.transaction_date received_date,
       rcv.quantity received_quantity
  from OE_ORDER_HEADERS_ALL      OH,
       OE_ORDER_LINES_ALL        OL,
       RCV_TRANSACTIONS          RCV,
       MTL_MATERIAL_TRANSACTIONS MMT
 where oh.header_id = ol.header_id
   and ol.line_id = rcv.oe_order_line_id
   and ol.line_id = mmt.trx_source_line_id
   and mmt.transaction_type_id = 15
   and mmt.rcv_transaction_id = rcv.transaction_id
   and ol.flow_status_code = 'AWAITING_RETURN'
   and nvl(upper('&report_yn'), 'N') = 'Y';

2.     然后，根据检查结果的订单行LINE_ID批量或逐行执行

declare

  l_line_id     number := 263115;
  l_ordered_qty number;

  cursor line_info is
    select line_id, ordered_quantity
      from oe_order_lines_all ool
     where ool.line_id = l_line_id
       and ool.flow_status_code = 'AWAITING_RETURN'
       and exists
     (select 'x'
              from mtl_material_transactions mmt, rcv_transactions rcv
             where mmt.trx_source_line_id = ool.line_id
               and mmt.transaction_type_id = 15
               and rcv.oe_order_line_id = ool.line_id
               and mmt.rcv_transaction_id = rcv.transaction_id)
       for update nowait;

  l_user_id       number;
  l_resp_id       number;
  l_appl_id       number;
  x_return_status varchar2(10);
  x_msg_count     number;
  x_msg_data      varchar2(2000);

begin

  if nvl(l_line_id, 0) > 0 then
    open line_info;
    fetch line_info
      into l_line_id, l_ordered_qty;
    if line_info%notfound then
      close line_info;
      dbms_output.put_line('Error: Invalid Line Id, Re-enter.');
      return;
    end if;
    close line_info;
  else
    return;
  end if;

  Begin
    select number_value
      into l_user_id
      from wf_item_attribute_values
     where item_type = 'OEOL'
       and item_key = l_line_id
       and name = 'USER_ID';
  
    select number_value
      into l_resp_id
      from wf_item_attribute_values
     where item_type = 'OEOL'
       and item_key = l_line_id
       and name = 'RESPONSIBILITY_ID';
  
    select number_value
      into l_appl_id
      from wf_item_attribute_values
     where item_type = 'OEOL'
       and item_key = l_line_id
       and name = 'APPLICATION_ID';
  
  Exception
    When No_Data_Found Then
      dbms_output.put_line('Error: Line flow does not exist.');
      return;
  End;

  fnd_global.apps_initialize(l_user_id, l_resp_id, l_appl_id);

  update oe_order_lines
     set fulfilled_quantity = null,
         shipped_quantity   = null,
         last_updated_by    = -99999999,
         last_update_date   = sysdate
   where line_id = l_line_id;

  begin
    oe_rma_receiving.push_receiving_info(l_line_id,
                                         l_ordered_qty,
                                         'NO PARENT',
                                         'RECEIVE',
                                         'N',
                                         x_return_status,
                                         x_msg_count,
                                         x_msg_data);
  
    if x_return_status = 'S' then
    
      oe_rma_receiving.push_receiving_info(l_line_id,
                                           l_ordered_qty,
                                           'RECEIVE',
                                           'DELIVER',
                                           'N',
                                           x_return_status,
                                           x_msg_count,
                                           x_msg_data);
    end if;
  
    oe_debug_pub.add('no. of OE messages :' || x_msg_count, 1);
    dbms_output.put_line('no. of OE messages :' || x_msg_count);
  
    for k in 1 .. x_msg_count loop
    
      x_msg_data := oe_msg_pub.get(p_msg_index => k, p_encoded => 'F');
    
      oe_debug_pub.add(substr(x_msg_data, 1, 255));
      oe_debug_pub.add(substr(x_msg_data, 255, length(x_msg_data)));
      dbms_output.put_line('Error msg: ' || substr(x_msg_data, 1, 200));
    
    end loop;
  
    fnd_msg_pub.count_and_get(p_encoded => 'F',
                              p_count   => x_msg_count,
                              p_data    => x_msg_data);
  
    oe_debug_pub.add('no. of FND messages :' || x_msg_count, 1);
    dbms_output.put_line('no. of FND messages :' || x_msg_count);
  
    for k in 1 .. x_msg_count loop
    
      x_msg_data := fnd_msg_pub.get(p_msg_index => k, p_encoded => 'F');
    
      dbms_output.put_line('Error msg: ' || substr(x_msg_data, 1, 200));
      oe_debug_pub.add(substr(x_msg_data, 1, 255));
    
    end loop;
  
    if x_return_status <> 'S' then
      oe_debug_pub.add('Error occurred, rolling back changes.', 1);
      dbms_output.put_line('Error occurred, please fix the errors and retry.');
      rollback;
    else
      commit;
    end if;
  end;

  dbms_output.put_line('For details, see OM Debug File: ' ||
                       OE_DEBUG_PUB.G_DIR || '/' || OE_DEBUG_PUB.G_FILE);

end;