《架构即服务--企业数字化运营架构设计与演进》缩略语
AaaS，Anything as a service -万物皆服务
ABE，Aggregate business entity-聚合业务实体
API，Applicationn program interface-应用程序接口
B2B，Business to business-企业到企业的商业模式
B2B2X，Business to business to X, where X is any other engaged party-企业到企业再到任意相关方的商业模式
BPMN，Business process modeling notation-业务流程建模定义
CEM，Customer experience management-客户体验管理
CRM，Customer relationship management-客户关系管理
CSMIC，Cloud service measurement initiative consortium-云服务测量行动委员会
CTK，Conformance test kit-一致性测试工具包
eTOM，Business Process Framework-业务流程框架
IaaS，Infrastructure as a service-基础设施即服务
KPI，Key performance indicator-关键绩效指标
PaaS，Platform as a service-平台即服务
QoS，Quality of service-服务质量
RFI，Request for information-信息邀请书
RFP，Request for proposal-建议邀请书
SaaS，Software as a service-软件即服务
SID，Information Framework-信息框架
SLA，Service level agreement-服务等级协议
TAM，Application Framework-应用架构
UML，Unified Modeling Language-统一建模语言
VNA，Value network analysis-价值网络分析
XaaS，Anything as a service-同AaaS，即万物皆服务