当你与你的主管领导沟通时,你的语气中也应该有尊重。
When you communicate with your sponsor, there should also be respect in your tone.
高层主管领导和项目负责人之间最好的关系是合作。
The best relationship between a sponsor and a project lead is collaborative.
你的主管领导让你聚焦于重要的事情。
Your sponsor focuses you on what’s important.
你就如何继续推进提供建议。
You offer advice on how to proceed.
您与之分享,就像你向高管们汇报时一样,相同的项目细节,如进度、接下来的那些里程碑,以及风险,但不要有任何糖衣【粉饰、美化】。
You share the same project details as you did with the executives—progress accomplishments, next milestones, and risks—but without any sugarcoating.
当您的团队需要帮助时,您也应该提出明确的请求。
You also make clear requests when your team needs help.
在克里斯·惠普尔的《守门人》(The Gatekeepers)一书中,唐纳德·拉姆斯菲尔德(Donald Rumsfeld)向杰拉尔德·福特(Gerald Ford)讲述了他作为白宫幕僚长的经历,“因为幕僚长每天都在他身边,所以他有能力选择什么时候他可以看着一位总统,告诉他一些事情。除了他的妻子之外,他是唯一一个可以做到这一点的人,他可以直视他的眼睛,说:“这是不对的。”。你根本不能走那条路。相信我,这行不通,这是个错误。”
In The Gatekeepers by Chris Whipple, Donald Rumsfeld recounts from his experience as White House chief of staff to Gerald Ford, “Because the chief of staff is with him day in and day out, he has the ability to select moments when he can look at a president and tell him something with the bark off. He is the one person besides his wife who can do that—who can look him right in the eye and say, ‘This is not right. You simply can’t go down that road. Believe me, it’s not going to work, it’s a mistake.’”
就像幕僚长一样,最终,支持做出这些决策的高层主管领导,是你的责任。
Like a chief of staff, ultimately, it’s your responsibility to support the sponsor who makes the decisions.
但当你一对一沟通时,诚实将大大有助于建立信任以及为你的项目创造最佳的合作决策。
But when you communicate one-on-one, honesty will go a long way to building trust as well as to create the best collaborative decision-making for your project.
当你与团队的那些职能负责人沟通时,你应该感到就好像你和他们一样,直接负责交付。
When you communicate with team leads, you should feel as if you are as directly responsible as they are to deliver.
当你与他们交谈时,代表你的主管领导发言,作为一名代表,代表主管领导的观点,并确保决策以主管领导的意图为指导。
When you speak with them, speak on behalf of your sponsor, as a delegate to represent the sponsor’s views and ensure that decisions are guided by the sponsor’s intention.
沟通什么是现在最重要的,以及什么将是下一步最重要的。
Communicate what is most important now and what will be most important next.
一起努力,识别风险并克服挑战。
Work together to identify risks and overcome challenges.
要了解为帮助团队现在交付、以及为即将到来的事情做好准备——你可以做些什么。
Learn what you can do to help the team to deliver now and to prepare for what is to come.
与你的团队里的那些职能负责人成为知己。
Be confidants with your team leads.
他们都必须相信你,即使有着他们的恐惧和要求。
They must trust you with their fears and their requests.
该小组将与你一起工作,决定如何引导团队中的那些个体贡献者们。
Working with you, this group will decide how to steer the individual contributors on your team.
为了你们的事业,他们将是你同在的乐队指挥。
They will be your fellow conductors for your cause.
个体贡献者们是寻求指导的最认真的群体。
Individual contributors are the most earnest group who will be seeking guidance.
你对他们的语气应该是权威的、有帮助的、关心的和鼓舞人心的。
Your tone with them should be authoritative, helpful, caring, and inspiring.
你应该不断地将他们的日常工作与目标联系起来。
You should constantly connect their daily work to purpose.
要平易近人,这样他们就可以随时来找你寻求帮助、问题或建议。
Be approachable so that they can come to you for help, questions, or advice at any time.
根据需要,以细节为导向,使这些团队成员们清晰明了。
Be as detail oriented as needed to give these team members clarity.
这些才是日复一日、实际完成工作的人。
These are the people who actually get the work done, day in and day out.
带着他们应得的尊重、关注、详细程度和赞赏与他们沟通。
Communicate to them with the respect, attention, and the level of detail and appreciation they deserve.
最后,还有项目利益相关者们。
Finally, there are project stakeholders.
这些人生活在你的项目的边缘,但会在某个时刻将会发挥重要作用,——要么是因为他们有着你的团队所依赖的任务,要么是他们受到你的项目下游的影响。
These are the people who live on the fringes of your project but will play an important role at some point in time—either because they have a task that your team depends on, or they are impacted downstream by your project.
当你与他们沟通时,对需要他们帮助的工作,要简明扼要、提供有用的信息、并且具体。
When you communicate with them, be concise, informative, and specific about the piece of work that will require their help.
寻求建议,看看我们能做什么,使他们做好准备,以便能最好地完成他们的工作。
Seek advice on what can be done to prepare them to best do their jobs.
让他们提前知道何时需要执行他们那部分工作,然后在此时刻临近时,进行倒计时。
Let them know well in advance when they are going to need to perform their piece and then count down as it comes close.
因为这些人不会天天、须臾不离地靠你的项目生活,所以,早在他们该行动的时间之前就给他们预先通知,将使您在获得他们的合作方面取得最大成功。
Because these people do not live and breathe your project day in and day out, giving them a heads-up well before their time to act will make you most successful in getting their cooperation.
未完待续