1.1.1 NBU备份之Oracle问题故障的排查

1. Create debug folders under the following directories on database client:

All log directories should be created under /usr/openv/netbackup/logs with 777 permissions.
/usr/openv/netbackup/logs/bphdb
/usr/openv/netbackup/logs/bpcd
/usr/openv/netbackup/logs/dbclient

2. Attempt the backup or restore operation

3. Gather the appropriate debug information from the backup client

a. The content of all the error logs at /usr/openv/netbackup/logs
b. The backup script and the output of the backup script with exact error messages
c. /usr/openv/netbackup/bp.conf and bp.conf at home directory of oracle OS user if exists.
d. The oracle database version information 
sqlplus “ / as sysdba”
SQL> select * from v$version;
SQL> select * from v$instance;
e. In case of oracle report critical errors (e.g. ORA-0600) or backup hang for a long time without response, we also need to collect the oracle alert log at $ORACLE_BASE/admin/<SID>/bdump.

 

常用的命令

///////////////////////////////////////////////
Windows OS

调整master server的 log level,方法如下:
打开NBU Console界面, Host Properties > Master Servers, 右键master server ,点击Properties,选择 Logging, 勾选Enable robust logging ,设置Global Logging Level为 5。
创建log 目录
Install_path\netbackup\logs\bptm
Install_path\netbackup\logs\bpbrm
Install_path\netbackup\logs\vnetd
Install_path\netbackup\logs\bpcd
Install_path\netbackup\logs\bprd
Install_path\netbackup\logs\bpdbm
========

调整media server的 log level,方法如下:
打开NBU Console界面, Host Properties > Media Servers, 右键相应的media server ,点击Properties,选择 Logging, 勾选Enable robust logging ,设置Global Logging Level为 5。
创建log 目录
Install_path\netbackup\logs\bptm
Install_path\netbackup\logs\bpbrm
Install_path\netbackup\logs\vnetd
Install_path\netbackup\logs\bpcd
========

调整client server的 log level,方法如下:
在client server上,点击“开始 >所有程序>Symantec NetBackup>Backup Archive & Restore“ ,
在BAR console界面, File >  Netbackup Client Properties > Troubleshooting, 设置General level为2, Verbose level为5 。
创建log 目录
Install_path\netbackup\logs\bpbkar
Install_path\netbackup\logs\bpfis
Install_path\netbackup\logs\vnetd
Install_path\netbackup\logs\bpcd
Install_path\netbackup\logs\bphdb
Install_path\netbackup\logs\dbclient
Install_path\netbackup\logs\bpdb2
Install_path\netbackup\logs\backint

///////////////////////////////////////////////
UNIX/Linux OS

调整master server的 log level,方法如下:
添加VERBOSE = 5 到 /usr/openv/netbackup/bp.conf 文件。
创建log 目录
/usr/openv/netbackup/logs/bpcd
/usr/openv/netbackup/logs/vnetd
/usr/openv/netbackup/logs/bprd
/usr/openv/netbackup/logs/bpbrm
/usr/openv/netbackup/logs/bptm
/usr/openv/netbackup/logs/bpdbm

需要重启 NetBackup的服务,
/usr/openv/netbackup/bin/goodies/netbackup stop
/opt/VRTSpbx/bin/vxpbx_exchanged stop
/usr/openv/netbackup/bin/bpps -x   (除了pbx_exchange进程之外 ,没有其他 NB进程和 MM进程 )
/opt/VRTSpbx/bin/vxpbx_exchanged start
/usr/openv/netbackup/bin/goodies/netbackup start
========

调整media server的 log level,方法如下:
添加VERBOSE = 5 到 /usr/openv/netbackup/bp.conf 文件。
创建log 目录
/usr/openv/netbackup/logs/bpcd
/usr/openv/netbackup/logs/vnetd
/usr/openv/netbackup/logs/bpbrm
/usr/openv/netbackup/logs/bptm

需要重启 NetBackup的服务,
/usr/openv/netbackup/bin/goodies/netbackup stop
/opt/VRTSpbx/bin/vxpbx_exchanged stop
/usr/openv/netbackup/bin/bpps -x   (除了pbx_exchange进程之外 ,没有其他 NB进程和 MM进程 )
/opt/VRTSpbx/bin/vxpbx_exchanged start
/usr/openv/netbackup/bin/goodies/netbackup start
========


调整client server的 log level,方法如下:
添加VERBOSE = 5 到 /usr/openv/netbackup/bp.conf 文件。
创建log 目录
/usr/openv/netbackup/logs/bpbkar
/usr/openv/netbackup/logs/bpfis
/usr/openv/netbackup/logs/bpcd
/usr/openv/netbackup/logs/bpbrm
/usr/openv/netbackup/logs/bphdb
/usr/openv/netbackup/logs/dbclient
/usr/openv/netbackup/logs/bpdb2
/usr/openv/netbackup/logs/backint
/usr/openv/netbackup/logs/sybackup

///////////////////////////////////////////////
socket connection failed problem

请按照以下步骤测试 NetBackup通讯的端口是否正常,

在Master Server上,
telnet client_name 13724
telnet client_name 13782

telnet media_server_name 13724
telnet media_server_name 13782
telnet media_server_name 1556

在Media Server上,
telnet client_name 13724
telnet client_name 13782

telnet master_server_name 13724
telnet master_server_name 13782
telnet master_server_name 1556

在Client Server上,
telnet master_server_name 13724
telnet master_server_name 13782
telnet master_server_name 13720

telnet media_server_name 13724
telnet media_server_name 13782
telnet master_server_name 1556

如果端口 telnet不上,请检查:
1.hosts文件中添加对端server的 hostname和ip 解析是否正确。
  ping server_hostname
  ping server_ip_address

2.到对端的server 上,检查telnet的端口是否 listening。
  netstat -na
  telnet localhost port_number

3.如果telnet localhost port_number 成功,请检查网络或 OS的防火墙是否将端口 disable

 

///////////////////////////////////////////////
unified logs,

====windows OS=====
调整相关 unified log level,
Install_path\netbackup\bin\vxlogcfg �Ca �Cp 51216 �Co 111 �Cs DebugLevel=6 �Cs DiagnosticLevel=6
Install_path\netbackup\bin\vxlogcfg �Ca �Cp 51216 �Co 116 �Cs DebugLevel=6 �Cs DiagnosticLevel=6
Install_path\netbackup\bin\vxlogcfg �Ca �Cp 51216 �Co 117 �Cs DebugLevel=6 �Cs DiagnosticLevel=6
Install_path\netbackup\bin\vxlogcfg �Ca �Cp 51216 �Co 118 �Cs DebugLevel=6 �Cs DiagnosticLevel=6

搜集log,
Install_path\netbackup\bin\vxlogview �Cp 51216 �Co 111 �Ct 00:10:00 �Cd all > c:\111.txt

====UNIX/Linux OS=====
调整相关 unified log level,
/usr/openv/netbackup/bin/vxlogcfg �Ca �Cp 51216 �Co 111 �Cs DebugLevel=6 �Cs DiagnosticLevel=6


搜集log,
/usr/openv/netbackup/bin/vxlogview �Cp 51216 �Co 111 �Ct 00:10:00 �Cd all > /tmp/111.txt

//////////////////////////////////////////////

BMR bmrsaveconfig

请在这台 client上,调整bmrsavecfg 的log level
Install_path\netbackup\bin\vxlogcfg �Ca �Cp 51216 �Co 121 �Cs DebugLevel=6 �Cs DiagnosticLevel=6

运行命令,如果命令报错,将报错信息也发给我。
Install_path\netbackup\bin\bmrsavecfg �Cinfoonly

上面的命令返回提示符后,立刻运行命令搜集 log
Install_path\netbackup\bin\vxlogview �Cp 51216 �Co 121 �Ct 00:10:00 �Cd all > c:\121.txt

搜集该主机上以下文件,
Install_path\netbackup\BareMetal\client\data\bmrcli.xml & bundle.dat

将log级别降低,
Install_path\netbackup\bin\vxlogcfg �Ca �Cp 51216 �Co 121 �Cs DebugLevel=1 �Cs DiagnosticLevel=1


=======================

/usr/openv/volmgr/bin/tpconfig -emm_dev_list > /tmp/emmdev_1.txt
/usr/openv/volmgr/bin/vmoprcmd > /tmp/vmoprcmd_1.txt
/usr/openv/netbackup/bin/admincmd/bppllist -allpolicies -L > /tmp/pol.txt
/usr/openv/netbackup/bin/admincmd/bpstulist -L > /tmp/stu.txt
/usr/openv/netbackup/bin/admincmd/bperror -U > /tmp/bperror.txt
/usr/openv/netbackup/bin/admincmd/bpdbjobs > /tmp/bpdbjobs.txt
/usr/openv/netbackup/bin/goodies/available_media > /tmp/am.txt
/usr/openv/netbackup/bin/admincmd/nbemmcmd -listmedia -allrecords > /tmp/emm_media.txt
/usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -verbose > /tmp/nbemmcmd.txt

调整nbemm,nbrb,nbjm的 log level
/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6 -s DiagnosticLevel=6
/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 117 -s DebugLevel=6 -s DiagnosticLevel=6
/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 118 -s DebugLevel=6 -s DiagnosticLevel=6

同时发起 4个作业,重现两个运行 &两个排队的现象(最好这个现象可以持续 3分钟以上)
在这个现象持续的过程中,
/usr/openv/volmgr/bin/tpconfig -emm_dev_list > /tmp/emmdev_2.txt
/usr/openv/volmgr/bin/vmoprcmd > /tmp/vmoprcmd_2.txt

搜集log
/usr/openv/netbackup/bin/vxlogview -p 51216 -o 111 -t 00:10:00 -d all > /tmp/111.txt
/usr/openv/netbackup/bin/vxlogview -p 51216 -o 117 -t 00:10:00 -d all > /tmp/117.txt
/usr/openv/netbackup/bin/vxlogview -p 51216 -o 118 -t 00:10:00 -d all > /tmp/118.txt

将以上 /tmp/下的log 和命令输出文件发给我。
将后两个排队作业的 detailed status信息复制粘贴到txt文本文件发给我。
并且告诉我您同时发起的 policy的名字。


///////////////////

如果我遇到 catalog备份失败的问题,我会按照以下流程操作
1.            向用户确认,之前 catalog备份是否都成功。如果成功,需要检查这次失败的原因,或者重启一下 NBU,备份 catalog,看结果;如果新配置的,需要检查 catalog policy的配置。
2.       确认这次备份 catalog起了几个作业,应该是4个 job。让用户把 catalog失败job 的detailed status发给我们。
3.            根据status信息初步判断问题所在,如这个 case中是811

先检查一下
Install_path\netbackup\bin\admincmd\nbrbutil -dump > c:\nbrbdump.txt
Install_path\netbackup\bin\admincmd\bppllist -allpolicies -L > c:\pol.txt
Install_path\netbackup\bin\admincmd\bpstulist -L > c:\stu.txt
Install_path\netbackup\bin\admincmd\bperror -U > c:\bperror.txt
Install_path\netbackup\bin\admincmd\nbemmcmd -listhosts -verbose > c:\nbemmcmd.txt
Install_path\netbackup\bin\admincmd\bpminlicense -list_keys -verbose > c:\nbulic.txt
Install_path\netbackup\bin\admincmd\bpdbjobs > c:\job.txt

Install_path\volmgr\bin\vmglob -listall -b > c:\vmglob.txt
Install_path\volmgr\bin\tpconfig -d > c:\tpconfig.txt
Install_path\volmgr\bin\vmoprcmd > c:\vmoprcmd.txt
Install_path\volmgr\bin\tpclean -L > c:\tpclean.txt


搜集相关 log
打开NBU Console界面, Host Properties > Master Servers, 右键master server ,点击Properties,选择 Logging, 勾选Enable robust logging ,设置Global Logging Level为 5。
创建log 目录
Install_path\netbackup\logs\bptm
Install_path\netbackup\logs\bpbrm

重启NBU的服务,重新发起 NBU的 catalog备份,如果失败,将bptm和 bpbrm下的log 发给我们。

仍然失败, bptm和bpbrm 还是有811报错
需要搜集 unified log

/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 111 -s  DebugLevel=6 -s DiagnosticLevel=6

调整nbemm,nbrb,nbjm的 log level
/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6 -s DiagnosticLevel=6
/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 117 -s DebugLevel=6 -s DiagnosticLevel=6
/usr/openv/netbackup/bin/vxlogcfg -a -p 51216 -o 118 -s DebugLevel=6 -s DiagnosticLevel=6
重新发起备份,失败后
搜集log
/usr/openv/netbackup/bin/vxlogview -p 51216 -o 111 -t 00:10:00 -d all > /tmp/111.txt
/usr/openv/netbackup/bin/vxlogview -p 51216 -o 117 -t 00:10:00 -d all > /tmp/117.txt
/usr/openv/netbackup/bin/vxlogview -p 51216 -o 118 -t 00:10:00 -d all > /tmp/118.txt


/usr/openv/netbackup/bin/admincmd/nbemmcmd -listhost -verbose > /tmp/nbemmcmd.txt
/usr/openv/netbackup/bin/admincmd/bperror -U > /tmp/bperror.txt
/usr/openv/netbackup/bin/admincmd/bppllist -allpolicies -L > /tmp/pol.txt
/usr/openv/netbackup/bin/admincmd/bpstulist -L > /tmp/stu.txt
/usr/openv/netbackup/bin/bpps -x > /tmp/bpps.txt

/usr/openv/volmgr/bin/vmoprcmd -d > /tmp/vmoprcmd_me.txt

/usr/openv/volmgr/bin/tpautoconf -t > /tmp/tpautoconf.txt
/usr/openv/volmgr/bin/tpconfig -d > /tmp/tpconfig.txt
/usr/openv/volmgr/bin/scan > /tmp/scan.txt
/usr/openv/volmgr/bin/vmglob -listall -b > /tmp/vmglob.txt

 

 

/usr/openv/netbackup/bin/admincmd/nbrbutil -dump > /tmp/nbrb.txt

/usr/openv/volmgr/bin/vmoprcmd > /tmp/vmoprcmd.txt

/usr/openv/netbackup/bin/admincmd/nbemmcmd -addhost -machinename media_server_name -machinetype media -netbackupversion 7.1 -operatingsystem hpux
/usr/openv/netbackup/bin/admincmd/nbemmcmd -deletehost -machinename media_server_name -machinetype media

nbemmcmd -deletealldevices -machinename media_server_name -machinetype media


////////////////////////

将清洗带删除掉,重新按照以下配置。
1.删除清洗带
2.重新做robot inventory ,设置清洗带的类型,放入 NONE pool,清洗带类型和磁带机的类型一样,如磁带机是 hcart2的,那清洗带是1/2’’ cleaning tape 2 类型
3.双击清洗带,设置清洗次数, Number of cleanings remaining > new account ,输入一个数字,如30
4.检查清洗带剩余清洗次数 ,使用命令 install_path\volmgr\bin\vmquery -m media_id_cleaning_tape  检查输出想的 cleanings left 参数

///////////////////////


nbemmcmd -machinealias -getaliases -machinename server_name -machinetype master

//////////////////////////// emm startup failed//////////

1.请确认NBU master server 所在的磁盘的剩余空间。 NBU需要剩余空间为磁盘总空间的 10%,如 C盘 40GB size, 需要有4GB 以上的剩余空间,否则 NBU工作会异常。
2.请运行以下命令,并且将执行的命令和输出信息发给我。
     Install_path\netbackup\bin\nbdb_ping > c:\nbdb_ping.txt
     Install_path\netbackup\bin\bpps > c:\bpps.txt
     Install_path\netbackup\bin\ipconfig /all > c:\ip.txt

     Install_path\netbackup\bin\admincmd\bpgetconfig > c:\nbuconfig.txt
     Install_path\netbackup\bin\admincmd\bpminlicense -list_keys -verbose > c:\nbulic.txt
   
     Install_path\netbackupDB\data\dir > c:\db_dir.txt
     Install_path\netbackupDB\log\dir > c:\log_dir.txt
   
3.收集以下文件发给我。
    C:\windows\system32\drivers\etc\hosts
    Install_path\netbackupDB\log\server.log

///////////////////////////////re-configure the devices ////////////////////////////////

1.将当前其他的备份作业取消掉,可以执行以下命令 ,
     /usr/openv/netbackup/bin/admincmd/nbrbutil -resetAll
    /usr/openv/netbackup/bin/admincmd/nbrbutil -dump (通过这条命令确认没有资源信息的输出)

2.删除master server 上的磁带库设备,
     /usr/openv/netbackup/bin/admincmd/nbemmcmd -deletealldevices -machinename SZBK52SVC -machinetype media
    通过命令检查确认,没有设备输出。
    /usr/openv/volmgr/bin/tpconfig -d

3.停NBU 的服务
   /usr/openv/netbackup/bin/goodies/netbackup stop
   /usr/openv/netbackup/bin/bpps -x  (确认除了pbx_exchange进程,没有 NB和 MM的进程了)
  /usr/openv/netbackup/bin/goodies/netbackup start
  /usr/openv/netbackup/bin/bpps -x > /tmp/bpps_restart.txt

4.配置磁带库设备
      /usr/openv/volmgr/bin/tpautoconf -t   检查磁带机,应该能 list出8 个磁带库的磁带机
      /usr/openv/volmgr/bin/tpautoconf -r  检查机械手
      /usr/openv/volmgr/bin/tpautoconf -a   将发现的设备配置到 NBU中

5.重启NBU 的服务
   /usr/openv/netbackup/bin/goodies/netbackup stop
   /usr/openv/netbackup/bin/bpps -x  (确认除了pbx_exchange进程,没有 NB和 MM的进程了)
  /usr/openv/netbackup/bin/goodies/netbackup start

6.检查磁带机的状态
    /usr/openv/volmgr/bin/tpconfig -d > /tmp/tpconfig.txt
    /usr/openv/volmgr/bin/vmoprcmd  > /tmp/vmoprcmd_1.txt
    /usr/openv/volmgr/bin/vmoprcmd -d > /tmp/vmoprcmd_2.txt
  
   
    ////////////////////////////////////////////////////////

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