为什么选择开源的IT服务管理工具iTop?
Why Choose iTop Open Source ITIL Solution?
http://www.combodo.com/iTop,161.html
Facing an ever increasing technologycomplexity, IT service management is more and more a real challenge.
iTop it the first component toward building aglobal solution covering the whole set of ITIL processes by integrating themost adapted OpenSource software.
Benefits
iTopis used by different types of users. It allows everybody from your IT staffshare their knowledge, hence improve both their productivity and the quality ofthe services they deliver.
Support engineer
ØQuickly access IT information
ØAutomate support tasks
ØImprove customer satisfaction
System and network engineers
ØQuickly identify the impact of an asset on businessprocesses of the company
ØAutomate operational tasks
ØEase Asset and IT information documentation
IT manager
Ø Track IToperational costs
Ø Get an overallview of the IT environment
Ø Access quickly toconsolidated reports
Ø Make IT teamsresponsible for the services they deliver
IT customers
Ø Easily access theIT service catalog
Ø Be informed of thestatus of his request
Ø Be aware of an ITissue impacting him
Ø Have a singlepoint of contact for all IT requests
以下为译文：
由于技术复杂度的不断增加，IT服务管理成为一个越来越大的挑战。
iTop致力于构建一个全面的解决方案，通过集成一系列最合适的开源组件以覆盖全套的ITIL流程。
本解决方案的优势
iTop正在被不同类型的用户使用。它能让你的所有IT员工能分享他们的知识。改善员工的生产效率和提高服务交付的质量。
支持工程师
Ø快速地获取IT信息
Ø自动化支持任务
Ø提高客户满意度
系统和网络工程师
Ø快速地判断IT资产对公司业务流程的影响
Ø自动化运维操作任务
Ø轻松地管理资产和IT信息文档
IT经理
Ø跟踪IT运维成本
Ø实时掌握IT全局环境
Ø快速访问和获取各种报表
Ø让IT团队能更高效地交付IT服务
IT客户
Ø容易地访问IT服务目录
Ø及时地获取服务请求的状态更新
Ø获取IT问题影响通知
Ø通过单一联系点汇报所有IT相关请求