商务英语level3 unit2 part1 Vocabulary. How to behave on a cold.

Respectful.

To be respectful means to show politeness or care for others.

You can be respectful in a business phone call by using polite language.

For example.

May I put you on hold?

I'm sorry to keep you waiting.

He's away from his desk. May I have him return your call?

Don't use expressions such as he's not here call back later or I don't know where he is.

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Punctual.

To be punctual means to do something on time.

If you have scheduled a phone call at two, you need to make that call punctually.

If you call too early or too late, it may seem that you don't value someone's time.

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Concise.

To be concise means to provide Information clearly and briefly.

People may get impatient if you talk for too long.

To be concise, you should focus on the main purpose of the call.

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Positive.

  To be positive means to try to improve a situation or offer help rather than doing nothing.

Using positive language is important when answering customers questions.

For example, instead of saying, I don't know, you can say, let me find that out for you right now.

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Let me find that out for you right now.

Using positive language is important when answering a customer's question.

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Explicit.

To be explicit means to tell someone something in a clear and direct way.

When asking for something on the phone, be explicit. So the other person knows exactly what you want.

For example, you can say the reason I'm calling is.

How can you make a request as clear as possible?

When making a request on the phone be explicit. So the other person knows exactly what to do.

Using positive language is important when answering a customer's questions.

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To be punctual means to do something on time.

To try to improve the situation or offer help rather than doing nothing.

To be positive means to try to improve the situation or offer help rather than doing nothing.

To be expressed means to say or explain something in a clear or direct way.