A guide to transforming government

Digitizing a government requires attention to two major considerations. 

The first is the core capabilities that governments use to engage citizens and businesses and carry out their work: 

the methods and tools they use to provide services, 

the processes they implement, 

their approach to making decisions,

and their sharing and publishing of useful data. 

The other consideration is the organizational enablers that support governments in delivering these capabilities:

strategy; 

governance and organization; 

leadership,

talent, and culture; 

and technology (exhibit).