Thank you for choosing SoftLayer. A representative will be with you shortly. Be sure to check out our newest innovation, SoftLayer Object Storage
You are now chatting with 'Ryan L'
Ryan L: Hello, thank you for contacting SoftLayer. How can I help you today?
ABC
Thank you for choosing SoftLayer. A representative will be with you shortly. Be sure to check out our newest innovation, SoftLayer Object Storage
You are now chatting with 'Ryan L'
Ryan L: Hello, thank you for contacting SoftLayer. How can I help you today?
ABC: hello
ABC: i want to upgrade memory
ABC: why softlayer ram is very pxpensive
ABC: expensive
Ryan L: Our Ram upgrade prices include more than just the physical hardware. For example, several underlying assumptions are made that when you add ram; including 1) you will use more bandwidth, 2) you will use more power, 3) you will require additional HVAC, 4) you will require increased network resources, and 5) hard drive use will increase (power, heat).
Ryan L: Having said that, I can discount this to $15/GB/month for you.
ABC: i have 4gb now ,i want to upgrade to 16gb in total
Ryan L: OK, at $15/GB/month this will be a $180/month increase.
ABC: i does't why very expensive
ABC: other provider 30 - 50usd 16gb
Ryan L: We tend to compete more on functionality and quality rather than price. When we buy parts, we buy in huge lots and we require the same (or similar) parts on a continuous basis for long periods (two to three years). Close out pricing, rebate pricing, overstock pricing and sales are tempting for us, but would create a situation where parts would not be consistent over time. When we take our cost, put a markup on it, make a profit, and then include a warranty the pricing is not going to be anywhere near budget providers.
Ryan L: We are not the cheapest host in the industry - nor do we want to be. We pride ourselves in providing the best service, most innovative ideas with the most knowledgeable staff in the industry today.
ABC: oh
ABC: pls give me a discount
ABC: thx
Ryan L: I can discount this from $25/GB/month to $15/GB/month.
Ryan L: Does this work for you?
ABC: i think i need get a 4gb is ok,8gb in total
Ryan L: OK, we can provide an additional 4GB RAM at $60/month.
ABC: OK,Thanks,
ABC: How to get the discount
Ryan L: Place the order normally thorough Sales >> Upgrades. I will update the upgrade ticket to correct pricing manually before it's processed.
ABC: OK,Thanks
Ryan L: No problem, let me know once you've submitted the order.
ABC: OK,
ABC: I will contact you later
Ryan L: OK
Ryan L: Is there anything else I can help you with today?
ABC: maybe no
ABC: Thanks
Ryan L: Anytime - Thank you again for choosing SoftLayer! We value your feedback. Please click the Close button at top right to answer a few questions about your experience with us today.
: hello
ABC: i want to upgrade memory
ABC: why softlayer ram is very pxpensive
ABC: expensive
Ryan L: Our Ram upgrade prices include more than just the physical hardware. For example, several underlying assumptions are made that when you add ram; including 1) you will use more bandwidth, 2) you will use more power, 3) you will require additional HVAC, 4) you will require increased network resources, and 5) hard drive use will increase (power, heat).
Ryan L: Having said that, I can discount this to $15/GB/month for you.
ABC: i have 4gb now ,i want to upgrade to 16gb in total
Ryan L: OK, at $15/GB/month this will be a $180/month increase.
ABC: i does't why very expensive
ABC: other provider 30 - 50usd 16gb
Ryan L: We tend to compete more on functionality and quality rather than price. When we buy parts, we buy in huge lots and we require the same (or similar) parts on a continuous basis for long periods (two to three years). Close out pricing, rebate pricing, overstock pricing and sales are tempting for us, but would create a situation where parts would not be consistent over time. When we take our cost, put a markup on it, make a profit, and then include a warranty the pricing is not going to be anywhere near budget providers.
Ryan L: We are not the cheapest host in the industry - nor do we want to be. We pride ourselves in providing the best service, most innovative ideas with the most knowledgeable staff in the industry today.
ABC: oh
ABC: pls give me a discount
ABC: thx
Ryan L: I can discount this from $25/GB/month to $15/GB/month.
Ryan L: Does this work for you?
ABC: i think i need get a 4gb is ok,8gb in total
Ryan L: OK, we can provide an additional 4GB RAM at $60/month.
ABC: OK,Thanks,
ABC: How to get the discount
Ryan L: Place the order normally thorough Sales >> Upgrades. I will update the upgrade ticket to correct pricing manually before it's processed.
ABC: OK,Thanks
Ryan L: No problem, let me know once you've submitted the order.
ABC: OK,
ABC: I will contact you later
Ryan L: OK
Ryan L: Is there anything else I can help you with today?
ABC: maybe no
ABC: Thanks
Ryan L: Anytime - Thank you again for choosing SoftLayer! We value your feedback. Please click the Close button at top right to answer a few questions about your experience with us today.