Centralized Maintenance Workflow

开了一个会
Centralized Maintenance Workflow

公司有40个处于维护期的项目，小点的就一个开发人员，很多时候team是很空闲的
而不能从空闲的TEAM中抽出人员帮助忙的项目
公司需要有后备人员

所以对7个维护期项目进行试点流程改造

 

Our current delivery model

 

New integrated delivery model will be

Centralized delivery model enable us

 

•External

–Better deliverables quality with specialization

–More consistent service delivery with backup concept in place 

–Build a scalable structure with shared resources

•

•Internal

–Better learning opportunity and career development

–Less delivery management work via clear ownership of each team

Goal for this year

• Build up designer group

•Implement backup concept within designer group

•Implement defect, service request and change request processes

•Standardize project weekly report

– -Reflect actual project work load

–-Identify areas to improve for each project

Build up designer group

Roles and responsibilities

• Action Types

•

– Service Request 指帮客户导数据等

–Defect 修正BUG

–Change Request  CR，功能的改造之类


KEY WORDS 是指SLA需要考核的关键点



接着就是上面提到的 SR,DEFECT,CR对应在Clear Quest中的操作的流程

• Key Information

– Project

–Type->Service Request

–Module

–Headline

–Description

–Reported Date/Time

Service Request --Assignment

• AD Lead/Design transfer the solution/acknowledge to AD

•AD Lead/Designer assign task to AD

–  -Next version-> Service Version

•

•
Note: Service Version should be separated with general release version.

Service Request--Fulfill

• AD fulfills the task and fill the actual effort.

•AD attach bellow information to CQ

–-Output result

–-Relevant email content

–-Relevant documents

•AD complete the task

–-Actual Effort

–-Delivered Date/Time

Service Request—Feedback to client

省略了具体执行时具体人员的执行流程