django+pyecharts制作工单系统实时刷新可视化仪表盘并设置报表定时发送
目录
仪表盘整体项目文件夹结构
demo应用效果
demo应用
demo应用的sql语句
demo应用定义的查询mysql类 在demo/views.py文件中
demo应用部分完整代码
urls.py
views.py
index.html 没有模糊背景
bindex.html 有模糊背景
demo2应用
demo2应用效果
2,将demo和demo2应用结合在一起
3,html报表
demo2实时仪表盘使用sql
demo2 html【竖着】报表使用sql
demo2 html【横着】报表使用sql
sqlserver数据库查询类
实时仪表盘代码
html报表【样式 竖着】
html报表 【样式 横着】
将html报表保存为html文件通过访问指定url来调用django视图函数使用邮件发送给指定收件人
demo2 应用部分完整代码
urls.py
views.py
sql.py
3index.html
仪表盘整体项目文件夹结构
demo和demo2共用一个文件夹
demo是otrs工单数据库使用的是mysql
demo2是services ai数据库使用的是sqlserver
demo应用效果
样式一
样式二
demo应用
demo应用文件夹结构
demo应用的sql语句
demo应用【otrs工单系统】使用的sql
demo的sql存放在demo应用下的views.py文件中
#查询数据库的语句
#1查询74队列每个服务人员手中正在处理的工单数量
sql1='''
select users.login,COUNT(ticket.id)
from ticket left join users on ticket.user_id=users.id
where ticket.queue_id=74 and ticket.ticket_state_id in (1,4)
GROUP BY users.login
ORDER BY COUNT(ticket.id) DESC;
'''
#2查询队列中正在开着的工单数量TOP10
sql2='''
select t1.`name` 所属队列 ,COUNT(t2.tn)
from queue t1 join ticket t2 on t1.id=t2.queue_id
where t2.ticket_state_id in (1,4)
group by t1.`name`
order by COUNT(t2.tn) desc
limit 10;
'''
#3所有开着工单的详细信息
sql3='''
select t2.customer_id 客户名称,t2.tn 工单id ,t2.title 工单标题,t2.create_time 工单创建时间, t1.`name` 工单即时状态,t3.`name` 所属队列, t4.login 工单负责人
from ticket_state t1 join ticket t2 on t1.id=t2.ticket_state_id join queue t3 on t2.queue_id=t3.id join users t4 on t2.user_id=t4.id
where t2.ticket_state_id in (1,4);
'''
#4近七日新建和关闭工单数量
sql4='''
select A.cr_time 时间,A.`新建数量`,B1.`关闭数量`
from (
select DATE_FORMAT(create_time, '%m-%d') cr_time,count(id) 新建数量
from ticket
where DATE_SUB(CURDATE(), INTERVAL 7 DAY) <= date(create_time)
GROUP BY cr_time) A
join
(
SELECT date,count(ticket_id) 关闭数量
FROM (
SELECT DATE_FORMAT(max( CREATE_TIME),'%m-%d' ) AS date,ticket_id
FROM ticket_history
WHERE state_id IN ( 2, 3, 10 ) and DATE_SUB(CURDATE(), INTERVAL 7 DAY) <= date(create_time)
GROUP BY ticket_id ) B
group by date) B1
ON A.cr_time=B1.date;
'''
#5每小时创建工单数量
sql5='''
select hour(t2.create_time) as h1,count(*)
from customer_company t1 left join ticket t2 on t1.customer_id=t2.customer_id
where date(t2.create_time) =curdate()
group by h1;
'''
#6每个小时内将要超时的工单信息 customer_id not in ('RRG')
sql6='''
SELECT t1.customer_id 客户名称,
t1.tn 工单id,
t1.title 工单标题,
t1.create_time 工单创建时间,
t2.login 工单所有者
FROM
ticket t1 join users t2 on t1.user_id=t2.id
WHERE
t1.ticket_state_id IN ( 1, 4 )
AND t1.escalation_time not in ('0')
AND TIMEDIFF( from_unixtime( t1.escalation_time, '%Y-%m-%d %H:%i:%s' ), t1.create_time )<= '05:00:00'
'''demo应用定义的查询mysql类 在demo/views.py文件中
#查询数据的类
class Sql_chaxun():
'''封装一个查询数据库的类'''
def __init__(self,sql):
self.host1 = 'pc-uf6a1v5f4adl90846.mysql.polardb.rds.aliyuncs.com'
self.user1 = '你猜' #用户名
self.passwd1 = '你猜' #密码
self.database1 = '你猜' #数据库名称
self.sql=sql
self.sqlj=''
def sql_select(self):
try:
con=pymysql.connect(host=self.host1,port=3306,user=self.user1,passwd=self.passwd1,db=self.database1,charset='utf8')
print('数据库连接成功')
#global sqljg #定义全局对象
self.sqlj = pd.read_sql(self.sql, con) # 1查询74队列每个服务人员手中正在处理的工单数量
con.commit() # 提交所有对数据库的操作，把更新写入数据库
con.close()
print('成功写入并关闭')
except Exception as err:
print(err)
return self.sqljdemo应用部分完整代码
urls.py
from django.urls import path
from .views import *
urlpatterns=[
#第一个bar视图
path('bar',ChartView.as_view(), name='demo'),
#第二个bar2视图
path('bar2',ChartView2.as_view(),name='demo'),
#第三个pie1视图
path('pie1',ChartView3.as_view(),name='demo'),
#第四个line1 视图
path('line1',ChartView4.as_view(),name='demo'),
path('line2',ChartView5.as_view(),name='demo'),
path('bar3',ChartView6.as_view(),name='demo'),
path('index', IndexView.as_view(), name='demo'),
path('bindex',IndexView2.as_view(),name='demo'),
path('cindex',IndexView3.as_view(),name='demo')
]
views.py
import json
from random import randrange
from django.http import HttpResponse
from rest_framework.views import APIView
#导入模板
from django.shortcuts import render
#作图和连接数据的的模块
import pyecharts
from pyecharts.charts import Bar #导入柱形图
from pyecharts import options as opts #导入配置
import pymysql
import pandas as pd
from pyecharts.globals import ThemeType #导入主题
from pyecharts.charts import Pie,Line, Grid #导入饼图 折线图
from pyecharts.commons.utils import JsCode
#做表格需要模块
from pyecharts.components import Table
from pyecharts.options import ComponentTitleOpts
#------------------------------------------------------
#查询数据的类
class Sql_chaxun():
'''封装一个查询数据库的类'''
def __init__(self,sql):
self.host1 = 'pc-uf6a1v5f4adl90846.mysql.polardb.rds.aliyuncs.com'
self.user1 = '你猜' #用户名
self.passwd1 = '你猜' #密码
self.database1 = '你猜' #数据库名称
self.sql=sql
self.sqlj=''
def sql_select(self):
try:
con=pymysql.connect(host=self.host1,port=3306,user=self.user1,passwd=self.passwd1,db=self.database1,charset='utf8')
print('数据库连接成功')
#global sqljg #定义全局对象
self.sqlj = pd.read_sql(self.sql, con) # 1查询74队列每个服务人员手中正在处理的工单数量
con.commit() # 提交所有对数据库的操作，把更新写入数据库
con.close()
print('成功写入并关闭')
except Exception as err:
print(err)
return self.sqlj
#查询数据库的语句
#1查询74队列每个服务人员手中正在处理的工单数量
sql1='''
select users.login,COUNT(ticket.id)
from ticket left join users on ticket.user_id=users.id
where ticket.queue_id=74 and ticket.ticket_state_id in (1,4)
GROUP BY users.login
ORDER BY COUNT(ticket.id) DESC;
'''
#2查询队列中正在开着的工单数量TOP10
sql2='''
select t1.`name` 所属队列 ,COUNT(t2.tn)
from queue t1 join ticket t2 on t1.id=t2.queue_id
where t2.ticket_state_id in (1,4)
group by t1.`name`
order by COUNT(t2.tn) desc
limit 10;
'''
#3所有开着工单的详细信息
sql3='''
select t2.customer_id 客户名称,t2.tn 工单id ,t2.title 工单标题,t2.create_time 工单创建时间, t1.`name` 工单即时状态,t3.`name` 所属队列, t4.login 工单负责人
from ticket_state t1 join ticket t2 on t1.id=t2.ticket_state_id join queue t3 on t2.queue_id=t3.id join users t4 on t2.user_id=t4.id
where t2.ticket_state_id in (1,4);
'''
#4近七日新建和关闭工单数量
sql4='''
select A.cr_time 时间,A.`新建数量`,B1.`关闭数量`
from (
select DATE_FORMAT(create_time, '%m-%d') cr_time,count(id) 新建数量
from ticket
where DATE_SUB(CURDATE(), INTERVAL 7 DAY) <= date(create_time)
GROUP BY cr_time) A
join
(
SELECT date,count(ticket_id) 关闭数量
FROM (
SELECT DATE_FORMAT(max( CREATE_TIME),'%m-%d' ) AS date,ticket_id
FROM ticket_history
WHERE state_id IN ( 2, 3, 10 ) and DATE_SUB(CURDATE(), INTERVAL 7 DAY) <= date(create_time)
GROUP BY ticket_id ) B
group by date) B1
ON A.cr_time=B1.date;
'''
#5每小时创建工单数量
sql5='''
select hour(t2.create_time) as h1,count(*)
from customer_company t1 left join ticket t2 on t1.customer_id=t2.customer_id
where date(t2.create_time) =curdate()
group by h1;
'''
#6每个小时内将要超时的工单信息 customer_id not in ('RRG')
sql6='''
SELECT t1.customer_id 客户名称,
t1.tn 工单id,
t1.title 工单标题,
t1.create_time 工单创建时间,
t2.login 工单所有者
FROM
ticket t1 join users t2 on t1.user_id=t2.id
WHERE
t1.ticket_state_id IN ( 1, 4 )
AND t1.escalation_time not in ('0')
AND TIMEDIFF( from_unixtime( t1.escalation_time, '%Y-%m-%d %H:%i:%s' ), t1.create_time )<= '05:00:00'
'''
# Create your views here.
def response_as_json(data):
json_str = json.dumps(data)
response = HttpResponse(
json_str,
content_type="application/json",
)
response["Access-Control-Allow-Origin"] = "*"
return response
def json_response(data, code=200):
data = {
"code": code,
"msg": "success",
"data": data,
}
return response_as_json(data)
def json_error(error_string="error", code=500, **kwargs):
data = {
"code": code,
"msg": error_string,
"data": {}
}
data.update(kwargs)
return response_as_json(data)
JsonResponse = json_response
JsonError = json_error
def bar1():
#1查询74队列每个服务人员手中正在处理的工单数量
w=Sql_chaxun(sql1) #使用查询数据库的类
sql1j=w.sql_select()
c1=(
Bar(init_opts=opts.InitOpts( width='400px',height='400px'))
.add_yaxis('WTCCN-VEISW服务人员工单数量',list(sql1j['COUNT(ticket.id)']))
.add_xaxis((list(sql1j['login'])))
#bar.reversal_axis() #将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='SW工程师实时处理工单数量', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white', font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='springgreen', width='3')),
axislabel_opts=opts.LabelOpts(font_size=12,position='top',rotate=45)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='springgreen', width='4')))
)
.set_series_opts(
itemstyle_opts={
"normal": {
"color": JsCode(
"""new echarts.graphic.LinearGradient(0, 0, 0, 1, [{
offset: 0,color: 'rgba(0, 244, 255, 1)'}
,{offset: 1,color: 'rgba(0, 77, 167, 1)'}], false)
"""
), # 调整柱子颜色渐变
'shadowBlur': 15, # 光影大小
"barBorderRadius": [100, 100, 100, 100], # 调整柱子圆角弧度
"shadowColor": "#0EEEF9", # 调整阴影颜色
'shadowOffsetY': 2,
'shadowOffsetX': 2, # 偏移量
}
}
)
.dump_options_with_quotes() #设置对象
)
return c1
def bar2():
# 2查询队列中正在开着的工单数量TOP10
w2=Sql_chaxun(sql2)
sql2j=w2.sql_select()
c2 = (
Bar()
.add_xaxis(list(sql2j['所属队列']))
.add_yaxis('队列处理中工单数量TOP10', (list(sql2j['COUNT(t2.tn)'])),label_opts=opts.LabelOpts(position='top',color='lightcyan', font_size=20))
#.reversal_axis() # 将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='队列处理中工单数量TOP10', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lightcyan', width='3')),
axislabel_opts=opts.LabelOpts(font_size=8,position='top',rotate=20)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lightcyan', width='4')),
axislabel_opts=opts.LabelOpts(font_size=9,position='top'))
)
.set_series_opts(
itemstyle_opts={
"normal": {
"color": JsCode(
"""new echarts.graphic.LinearGradient(0, 0, 0, 1, [{
offset: 0,color: 'rgba(0, 244, 255, 1)'}
,{offset: 1,color: 'rgba(0, 77, 167, 1)'}], false)
"""
), # 调整柱子颜色渐变
'shadowBlur': 5, # 光影大小
"barBorderRadius": [100, 100, 100, 100], # 调整柱子圆角弧度
"shadowColor": "#0EEEF9", # 调整阴影颜色
'shadowOffsetY': 2,
'shadowOffsetX': 2, # 偏移量
}
}
)
.dump_options_with_quotes() # 设置对象
)
return c2
def pie1():
# 3所有开着工单的详细信息 饼图--饼图相比其他图形 要求数据是一对一对的
w3=Sql_chaxun(sql3)
sql3j=w3.sql_select()
c1 = pd.DataFrame(sql3j.groupby('客户名称').size().sort_values(ascending=False).head(10).index)
c2 = pd.DataFrame(sql3j.groupby('客户名称').size().sort_values(ascending=False).head(10).values)
c3 = (
Pie()
.add("", [list(z) for z in zip(c1['客户名称'], c2[0])])
.set_colors(["aqua", "greenyellow", "lightcyan", "red", "pink", "orange", "purple",'deeppink','darkred','darkslategray'])
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='处理中工单数量', pos_left=300,pos_top=1,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='red', width='3')),
axislabel_opts=opts.LabelOpts(font_size=17)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='red', width='4')))
)
# .set_global_opts(title_opts=opts.TitleOpts(title="Pie-设置颜色"))
.set_series_opts(label_opts=opts.LabelOpts(formatter="{b}: {c}"))
.dump_options_with_quotes()
)
return c3
def line1():
# 4近七日新建和关闭工单数量
w4=Sql_chaxun(sql4)
sql4j=w4.sql_select()
c4 = (
Line()
.add_xaxis(list(sql4j['时间']))
.add_yaxis('新建数量', list(sql4j['新建数量']), label_opts=opts.LabelOpts(position='top', color='mediumspringgreen', font_size=20, ),
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='mediumspringgreen'))
.add_yaxis("关闭数量", list(sql4j['关闭数量']), label_opts=opts.LabelOpts(position='bottom', color='blueviolet', font_size=20),
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='blueviolet'))
.set_global_opts(legend_opts=opts.LegendOpts(is_show=True,pos_top=20,textstyle_opts=opts.TextStyleOpts(color='Brown',font_size=15)),
title_opts=opts.TitleOpts(title='近七日新建和关闭工单数量', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lime', width='4')),
axislabel_opts=opts.LabelOpts(font_size=12)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lime', width='4')))
)
.dump_options_with_quotes()
)
return c4
def line2():
# 5每小时创建工单数量
"""
参考地址: https://gallery.echartsjs.com/editor.html?c=xEyDk1hwBx
"""
w5=Sql_chaxun(sql5)
sql5j=w5.sql_select()
x_data = list(sql5j['h1'])
y_data = list(sql5j['count(*)'])
c5 = (
Line()
.add_xaxis(x_data)
.add_yaxis("每小时创建工单数量()", y_data)
# legend_opts 图例配置项 配置了图例为圆形 最后还是直接关闭了图例配置项，因为图裂旁边的文字搞不定
# title_opts 配置了标题文字内容 标题文字颜色 标题文字大小
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='每小时创建工单数量', pos_left='120',
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='aqua', width=3)),
axislabel_opts=opts.LabelOpts(font_size=17),type_='value',split_number=12),
yaxis_opts=opts.AxisOpts(
is_show=False,
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='aqua', width=4)))
)
.set_series_opts(
# 标签配置项 配置了标签颜色为 黄色
label_opts=opts.LabelOpts(color='yellow', font_size=13),
# 线样式配置项 配置了线宽 配置了颜色
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='rgb(128, 128, 128)'),
# 标记点配置项目 配置了最大值
markpoint_opts=opts.MarkPointOpts(data=[opts.MarkPointItem(type_="max", symbol='circle')],
symbol_size=20),
)
.dump_options_with_quotes()
)
return c5
def bar3():
w6=Sql_chaxun(sql6)
sql6j=w6.sql_select()
c3 = pd.DataFrame(sql6j.groupby('客户名称').size().sort_values(ascending=False).index)
c4 = pd.DataFrame(sql6j.groupby('客户名称').size().sort_values(ascending=False).values)
c6 =(
Bar(init_opts=opts.InitOpts(theme=ThemeType.DARK))
.add_yaxis('将要超时{5H} & 已超时', list(c4[0]))
.add_xaxis(list(c3['客户名称']))
# bar.reversal_axis() #将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='将要超时{5H} & 已超时', pos_left='130',
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='yellow', width=3)),
axislabel_opts=opts.LabelOpts(font_size=12, position='top', rotate=20)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='yellow', width=4)),
)
)
.dump_options_with_quotes()
)
return c6
#bar()
class ChartView(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(bar1()))
#bar2()
class ChartView2(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(bar2()))
#pie1()
class ChartView3(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(pie1()))
#line1
class ChartView4(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(line1()))
#line2
class ChartView5(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(line2()))
#bar3
class ChartView6(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(bar3()))
#有放大效果
class IndexView(APIView):
def get(self, request, *args, **kwargs):
return render(request,'index.html')
#return HttpResponse(content=open("./templates/index.html").read())
#毛玻璃
class IndexView2(APIView):
def get(self, request, *args, **kwargs):
return render(request,'bindex.html')
#没有放大效果
class IndexView3(APIView):
def get(self, request, *args, **kwargs):
return render(request,'cindex.html')index.html 没有模糊背景
ePSM工单系统综合看板
ePSM工单系统信息看板
bindex.html 有模糊背景
ePSM工单系统综合看板
ePSM工单系统信息看板
demo2应用
demo2应用效果
1，实时看板
2,将demo和demo2应用结合在一起
3,html报表
demo2应用是services ai工单系统使用的是sqlserver数据库
demo2应用融合了实时仪表盘和html报表所以demo2使用的sql语句单独放在了demo2/sql.py文件中
demo2实时仪表盘使用sql
#查询数据库的语句
#1 每个服务人员处理中工单数量 [已完成]
sql1='''
select t2.E_MAIL 处理人, count(t1.TICKET_ID) sl
from
VAPP_ITEM t1 join ORG_CONTACT t2 ON t1.assigned_to_contact_id=t2.ROW_ID
where t1.TICKET_STATUS IN ('Active','New','Queued')
group by t2.E_MAIL
'''
#2, 查询队列（services ai中的支持组）中的正在开着工单数量top10 [已完成]
#目前没有10个组，所以不能用limit 10
sql2='''
select assigned_to_group_name 支持组,COUNT(TICKET_ID) value1
from VAPP_ITEM
where TICKET_STATUS in ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation')
GROUP BY assigned_to_group_name
order by value1 desc
'''
#3 所有开着工单的详细信息 [已完成]
sql3='''
SELECT
vi.ROW_ID '系统ID',
(SELECT TOP 1 metric_value from VSLA_METRIC_CALCULATIONS as sla WHERE sla.ticket_id=vi.ROW_ID) as 'SLA所用时间(Min)',
sla_compliance_status_indicator as 'SLA状态',
ticket_identifier as '工单号',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=561) as '内部工单号',
TICKET_STATUS as '状态',
person1_org_name as '门店编号',
closed_by_group_name as '关闭组',
(closed_by_name+'.'+closed_by_last_name) as '关闭人',
ticket_description as '问题描述',
last_worklog as '最后工作日志',
DATEADD(SECOND, last_worklog_date, '1970/1/1 08:00:00') as '最后工作日志时间',
(SELECT top 1 [LVL1_CAT] +' - '+ [LVL2_CAT] FROM [VIC_HIERARCHICAL_TREE_DATA] where CHT_ID = (SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=557)) as '解决分类',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=578) as '解决办法',
(created_by_name+'.'+created_by_last_name) as '创建人',
DATEADD(SECOND, CREATED_DATE, '1970/1/1 08:00:00') as '创建时间',
(closed_by_name+'.'+closed_by_last_name) as '关单人',
DATEADD(SECOND, resolved_date, '1970/1/1 08:00:00') as '解决时间',
DATEADD(SECOND, closed_date, '1970/1/1 08:00:00') as '关闭时间',
CCTI_CLASS as '类',
CCTI_CATEGORY as '类别',
CCTI_TYPE as '类型',
CCTI_ITEM as '项目',
sla_target_name as 'SLA',
(SELECT top 1 DATEADD(SECOND, [status_created_date], '1970/1/1 08:00:00') FROM VAPP_HISTORY vh where vh.row_id = vi.ROW_ID and status='Active' order by status_created_date) as '首次响应时间',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=549) as '联系人',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=550) as '联系电话',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=552) as '上门人',
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553) as '上门时间',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=554) as '第二次上门人',
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=555) as '第二次上门时间',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=556) as '第三次上门人',
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=558) as '第三次上门时间',
person1_hierarchical_path as '组织',
person1_last_name as '城市',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=559) as 'CSS',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=560) as '反馈意见',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=548) as '客户单号'
from VAPP_ITEM as vi WHERE TICKET_STATUS in ('Active','New','Queued');
'''
#4 近七日新建和关闭工单数量 [已完成]
sql4='''
select a.cr_time 时间, a.asl 新建数量,b.bsl 关闭数量
from (select CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120) cr_time, COUNT(*) asl
from VAPP_ITEM
where datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120),GETDATE())<=7
group by CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120)) a
join
(select CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE+8*3600,'1970-01-01 00:00:00')),120) cl_time, COUNT(*) bsl
from VAPP_ITEM
where datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE+8*3600,'1970-01-01 00:00:00')),120),GETDATE())<=7
group by CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE+8*3600,'1970-01-01 00:00:00')),120)) b
on a.cr_time=b.cl_time;
'''
#5 每小时创建工单数量 [已完成]
sql5='''
select DATEPART(hh, (DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00'))) 时间,COUNT(*) sl
from VAPP_ITEM
where CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120)=convert(VARCHAR(10),getdate(),120)
group by DATEPART(hh, (DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')))
'''
#6sla将要超时以及已超时
sql6='''
select [person1_root_org_name] as '客户名称',COUNT(TICKET_ID) 数量
from
VAPP_ITEM
where sla_compliance_status_indicator in ('Breached SLA')
GROUP BY
[person1_root_org_name]
'''
demo2 html【竖着】报表使用sql
sql7='''
/*
@kehu 定义查询的客户
@tianshu 定义查询的天数
@sla_target_name 定义查询工单的优先级
@CCTI_CLASS 定义ccti的类型
*/
declare @kehu VARCHAR(20)
set @kehu ='WTC';
declare @tianshu int
set @tianshu=30
declare @sla_target_name varchar(20)
set @sla_target_name='WTC - P2'
declare @CCTI_CLASS varchar(20)
set @CCTI_CLASS='HW'
select
t1.cr_date 日期,
t2.Total_call,
t3.Unclosed,
t4.Scheduled,
t5.P1_call,
t6.Over_SLA,
/*datename(day,t1.cr_date) 日期,*/
t7.SLA_Met,
t8.Worst_TAT,
t9.Avg_onsite_time,
t10.No_onsite_time,
t11.Onsite_1,
t12.Remote_Fixed
from
(select convert(varchar(10),dateadd(dd,number,(getdate()-@tianshu)),120) cr_date
from master..spt_values
where type = 'P'
and number < @tianshu)
as t1
left join
/*Total Call，最近30天每日创建工单数量 不统计删除工单*/
(select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) Total_call
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t2
on t1.cr_date=t2.cr_date
left join
/*Unclosed 最近30天状态为开着的未关单数量，已创建时间排序*/
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) Unclosed
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30 and TICKET_STATUS IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation') and person1_root_org_name = @kehu
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t3
on t1.cr_date=t3.cr_date
left join
/* Scheduled 最近30天每天sla应到期工单数量且 工单状态为未关 （按照到期时间排序）
确认工单状态
*/
(
SELECT
a.cr_date,
COUNT ( TICKET_ID ) Scheduled
from
(Select CONVERT (VARCHAR ( 10 ),
DATEADD(SECOND, (select top 1 sla_due_by from VSLA_AGREEMENT_COMPLIANCE_LIST_UX as vc where vc.item_id=vi.ROW_ID order by threshold_sort_order desc), '1970/1/1 08:00:00') ,120) as 'cr_date',
vi.TICKET_ID
from VAPP_ITEM as vi where person1_root_org_name = @kehu and TICKET_STATUS not in ('Closed','Archive','Request - Delete','Approved','Submitted') and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,vi.CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30) as a
GROUP BY
a.cr_date
)
as t4
on t1.cr_date=t4.cr_date
left join
/* P1_call 最近30天工单优先级最高的数量（按照创建时间排序）*/
(select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) P1_call
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30 and sla_target_name=@sla_target_name
and person1_root_org_name = @kehu
and TICKET_STATUS not in ('Request - Delete','Approved','Submitted')
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t5
on t1.cr_date=t5.cr_date
left join
/*Over_SLA 最近30天工单状态已超时工单数量 按照创建时间排序 */
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) Over_SLA
from
VAPP_ITEM
where
sla_compliance_status_indicator='Breached SLA' and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30 and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
GROUP by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t6
on t1.cr_date=t6.cr_date
left join
/*SLA_Met 最近30天达成率 按照创建时间排序 公式（totalcall - uniclosed - oversla）/(totalcall - uniclosed ) */
(
select
a.cr_date,
/*(a.xjsl/b.gdsl) SLA_Met*/
CAST(CAST(a.xjsl*1.0*100 / b.gdsl AS decimal(10,2)) AS varchar(50)) +'%' SLA_Met
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) xjsl
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
AND TICKET_STATUS NOT IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation','Request - Delete','Approved','Submitted')
AND sla_compliance_status_indicator NOT IN ('Breached SLA','SLA Not Applied')
and person1_root_org_name = @kehu
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) as a
join
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) gdsl
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and TICKET_STATUS NOT IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation','Request - Delete','Approved','Submitted')
and person1_root_org_name = @kehu
AND sla_compliance_status_indicator NOT IN ('SLA Not Applied')
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) as b
on a.cr_date=b.cr_date
)
as t7
on t1.cr_date=t7.cr_date
left join
/* Worst_TAT 最近30天每天工单处理花费最大时间 【已完成】
#原理 1，以创建时间排序 2，关单时间- 创建时间 3，工单状态为关闭 4，当天最大值*/
(
select
b.cr_date,
max(b.zd) Worst_TAT
from
(select CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
convert(varchar(10),(DATEADD(S,CLOSED_DATE,'1970/1/1 08:00:00') -DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),108) zd
from
VAPP_ITEM
where TICKET_STATUS='Closed' and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
) b
group by
b.cr_date
)
as t8
on t1.cr_date=t8.cr_date
left join
/* Avg_onsite_time 最近30天平均上门时间 只计算有第一次上门时间的工单 【已完成】
#单位是小时
把删除状态去除统计 */
(
select t.cr_date,
/*avg(t.avg_onsitetime) Avg_onsite_time*/
(
SELECT
CONVERT(VARCHAR(12), avg(t.avg_onsitetime) /60/60 % 24) + ':'
+ CONVERT(VARCHAR(2), avg(t.avg_onsitetime) /60 % 60) + ':'
+ CONVERT(VARCHAR(2), avg(t.avg_onsitetime) % 60)
) Avg_onsite_time
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
DATEDIFF(ss,DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00'),(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553)) avg_onsitetime
from
VAPP_ITEM as vi
where
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553) is not null
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
and TICKET_ID NOT IN ('472')
) as t
group by t.cr_date
)
as t9
on t1.cr_date=t9.cr_date
left join
/*No_onsite_time 最近30天没有上门时间的工单数量且ccti=hw 按照创建时间排序 */
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) No_onsite_time
from
VAPP_ITEM as vi
where
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi. ROW_ID and va.ATTR_ID=553) is null
and CCTI_CLASS=@CCTI_CLASS and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t10
on t1.cr_date=t10.cr_date
left join
/*Onsite_1 最近30天 重复上门工单数量 统计有第二次和第三次上门时间的工单 按照创建时间分组 */
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) Onsite_1
from
VAPP_ITEM as vi
where
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=row_id and va.ATTR_ID=555) is not null
and (SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=row_id and va.ATTR_ID=558) is not null
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t11
on t1.cr_date=t11.cr_date
left join
(
select
a.cr_date,
CAST(CAST(a.fengzi*1.0*100 / b.fengmu AS decimal(10,2)) AS varchar(50)) +'%' Remote_Fixed
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengzi
from
VAPP_ITEM as vi
WHERE
TICKET_STATUS IN ('Closed','Archive')
AND (SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553) IS NULL
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)as a
join
(
select CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengmu
from
VAPP_ITEM
WHERE
TICKET_STATUS IN ('Closed','Archive')
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)as b
on a.cr_date=b.cr_date
) as t12
on t1.cr_date=t12.cr_date
'''
demo2 html【横着】报表使用sql
global sqa3
sqa3 = '''
/*Total Call 30天内的每天创建的工单数量(不统计已删除工单)*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Total Call' KPI,
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t1.c AS Total_Call,
case when datediff(dd, t1.cr_date, getdate()) =1 then t1.c else '' end as D1,
case when datediff(dd, t1.cr_date, getdate()) =2 then t1.c else '' end as D2,
case when datediff(dd, t1.cr_date, getdate()) =3 then t1.c else '' end as D3,
case when datediff(dd, t1.cr_date, getdate()) =4 then t1.c else '' end as D4,
case when datediff(dd, t1.cr_date, getdate()) =5 then t1.c else '' end as D5,
case when datediff(dd, t1.cr_date, getdate()) =6 then t1.c else '' end as D6,
case when datediff(dd, t1.cr_date, getdate()) =7 then t1.c else '' end as D7,
case when datediff(dd, t1.cr_date, getdate()) =8 then t1.c else '' end as D8,
case when datediff(dd, t1.cr_date, getdate()) =9 then t1.c else '' end as D9,
case when datediff(dd, t1.cr_date, getdate()) =10 then t1.c else '' end as D10,
case when datediff(dd, t1.cr_date, getdate()) =11 then t1.c else '' end as D11,
case when datediff(dd, t1.cr_date, getdate()) =12 then t1.c else '' end as D12,
case when datediff(dd, t1.cr_date, getdate()) =13 then t1.c else '' end as D13,
case when datediff(dd, t1.cr_date, getdate()) =14 then t1.c else '' end as D14,
case when datediff(dd, t1.cr_date, getdate()) =15 then t1.c else '' end as D15,
case when datediff(dd, t1.cr_date, getdate()) =16 then t1.c else '' end as D16,
case when datediff(dd, t1.cr_date, getdate()) =17 then t1.c else '' end as D17,
case when datediff(dd, t1.cr_date, getdate()) =18 then t1.c else '' end as D18,
case when datediff(dd, t1.cr_date, getdate()) =19 then t1.c else '' end as D19,
case when datediff(dd, t1.cr_date, getdate()) =20 then t1.c else '' end as D20,
case when datediff(dd, t1.cr_date, getdate()) =21 then t1.c else '' end as D21,
case when datediff(dd, t1.cr_date, getdate()) =22 then t1.c else '' end as D22,
case when datediff(dd, t1.cr_date, getdate()) =23 then t1.c else '' end as D23,
case when datediff(dd, t1.cr_date, getdate()) =24 then t1.c else '' end as D24,
case when datediff(dd, t1.cr_date, getdate()) =25 then t1.c else '' end as D25,
case when datediff(dd, t1.cr_date, getdate()) =26 then t1.c else '' end as D26,
case when datediff(dd, t1.cr_date, getdate()) =27 then t1.c else '' end as D27,
case when datediff(dd, t1.cr_date, getdate()) =28 then t1.c else '' end as D28,
case when datediff(dd, t1.cr_date, getdate()) =29 then t1.c else '' end as D29,
case when datediff(dd, t1.cr_date, getdate()) =30 then t1.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t1
) AS A
UNION ALL
/*Unclosed 30天内的每天创建后，状态未关闭的工单数量(不统计已删除工单)*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Unclosed',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t2.c AS Unclosed,
case when datediff(dd, t2.cr_date, getdate()) =1 then t2.c else '' end as D1,
case when datediff(dd, t2.cr_date, getdate()) =2 then t2.c else '' end as D2,
case when datediff(dd, t2.cr_date, getdate()) =3 then t2.c else '' end as D3,
case when datediff(dd, t2.cr_date, getdate()) =4 then t2.c else '' end as D4,
case when datediff(dd, t2.cr_date, getdate()) =5 then t2.c else '' end as D5,
case when datediff(dd, t2.cr_date, getdate()) =6 then t2.c else '' end as D6,
case when datediff(dd, t2.cr_date, getdate()) =7 then t2.c else '' end as D7,
case when datediff(dd, t2.cr_date, getdate()) =8 then t2.c else '' end as D8,
case when datediff(dd, t2.cr_date, getdate()) =9 then t2.c else '' end as D9,
case when datediff(dd, t2.cr_date, getdate()) =10 then t2.c else '' end as D10,
case when datediff(dd, t2.cr_date, getdate()) =11 then t2.c else '' end as D11,
case when datediff(dd, t2.cr_date, getdate()) =12 then t2.c else '' end as D12,
case when datediff(dd, t2.cr_date, getdate()) =13 then t2.c else '' end as D13,
case when datediff(dd, t2.cr_date, getdate()) =14 then t2.c else '' end as D14,
case when datediff(dd, t2.cr_date, getdate()) =15 then t2.c else '' end as D15,
case when datediff(dd, t2.cr_date, getdate()) =16 then t2.c else '' end as D16,
case when datediff(dd, t2.cr_date, getdate()) =17 then t2.c else '' end as D17,
case when datediff(dd, t2.cr_date, getdate()) =18 then t2.c else '' end as D18,
case when datediff(dd, t2.cr_date, getdate()) =19 then t2.c else '' end as D19,
case when datediff(dd, t2.cr_date, getdate()) =20 then t2.c else '' end as D20,
case when datediff(dd, t2.cr_date, getdate()) =21 then t2.c else '' end as D21,
case when datediff(dd, t2.cr_date, getdate()) =22 then t2.c else '' end as D22,
case when datediff(dd, t2.cr_date, getdate()) =23 then t2.c else '' end as D23,
case when datediff(dd, t2.cr_date, getdate()) =24 then t2.c else '' end as D24,
case when datediff(dd, t2.cr_date, getdate()) =25 then t2.c else '' end as D25,
case when datediff(dd, t2.cr_date, getdate()) =26 then t2.c else '' end as D26,
case when datediff(dd, t2.cr_date, getdate()) =27 then t2.c else '' end as D27,
case when datediff(dd, t2.cr_date, getdate()) =28 then t2.c else '' end as D28,
case when datediff(dd, t2.cr_date, getdate()) =29 then t2.c else '' end as D29,
case when datediff(dd, t2.cr_date, getdate()) =30 then t2.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND TICKET_STATUS IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation')
AND person1_root_org_name = @kehu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t2
) AS A
UNION ALL
/*Scheduled 30天内，每天sla应到期工单数量且工单状态为未关*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Scheduled',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t3.c AS Scheduled,
case when datediff(dd, t3.cr_date, getdate()) =1 then t3.c else '' end as D1,
case when datediff(dd, t3.cr_date, getdate()) =2 then t3.c else '' end as D2,
case when datediff(dd, t3.cr_date, getdate()) =3 then t3.c else '' end as D3,
case when datediff(dd, t3.cr_date, getdate()) =4 then t3.c else '' end as D4,
case when datediff(dd, t3.cr_date, getdate()) =5 then t3.c else '' end as D5,
case when datediff(dd, t3.cr_date, getdate()) =6 then t3.c else '' end as D6,
case when datediff(dd, t3.cr_date, getdate()) =7 then t3.c else '' end as D7,
case when datediff(dd, t3.cr_date, getdate()) =8 then t3.c else '' end as D8,
case when datediff(dd, t3.cr_date, getdate()) =9 then t3.c else '' end as D9,
case when datediff(dd, t3.cr_date, getdate()) =10 then t3.c else '' end as D10,
case when datediff(dd, t3.cr_date, getdate()) =11 then t3.c else '' end as D11,
case when datediff(dd, t3.cr_date, getdate()) =12 then t3.c else '' end as D12,
case when datediff(dd, t3.cr_date, getdate()) =13 then t3.c else '' end as D13,
case when datediff(dd, t3.cr_date, getdate()) =14 then t3.c else '' end as D14,
case when datediff(dd, t3.cr_date, getdate()) =15 then t3.c else '' end as D15,
case when datediff(dd, t3.cr_date, getdate()) =16 then t3.c else '' end as D16,
case when datediff(dd, t3.cr_date, getdate()) =17 then t3.c else '' end as D17,
case when datediff(dd, t3.cr_date, getdate()) =18 then t3.c else '' end as D18,
case when datediff(dd, t3.cr_date, getdate()) =19 then t3.c else '' end as D19,
case when datediff(dd, t3.cr_date, getdate()) =20 then t3.c else '' end as D20,
case when datediff(dd, t3.cr_date, getdate()) =21 then t3.c else '' end as D21,
case when datediff(dd, t3.cr_date, getdate()) =22 then t3.c else '' end as D22,
case when datediff(dd, t3.cr_date, getdate()) =23 then t3.c else '' end as D23,
case when datediff(dd, t3.cr_date, getdate()) =24 then t3.c else '' end as D24,
case when datediff(dd, t3.cr_date, getdate()) =25 then t3.c else '' end as D25,
case when datediff(dd, t3.cr_date, getdate()) =26 then t3.c else '' end as D26,
case when datediff(dd, t3.cr_date, getdate()) =27 then t3.c else '' end as D27,
case when datediff(dd, t3.cr_date, getdate()) =28 then t3.c else '' end as D28,
case when datediff(dd, t3.cr_date, getdate()) =29 then t3.c else '' end as D29,
case when datediff(dd, t3.cr_date, getdate()) =30 then t3.c else '' end as D30
FROM (
SELECT
a.cr_date,
COUNT ( TICKET_ID ) c
FROM
(SELECT
CONVERT (
VARCHAR ( 10 ),DATEADD(
SECOND,
(
SELECT
top 1 sla_due_by
FROM
VSLA_AGREEMENT_COMPLIANCE_LIST_UX AS vc
WHERE
vc.item_id=vi.ROW_ID
ORDER BY
threshold_sort_order DESC
), '1970/1/1 08:00:00'
),120
) AS 'cr_date',
vi.TICKET_ID
FROM
VAPP_ITEM AS vi
WHERE
person1_root_org_name = @kehu
AND TICKET_STATUS not in ('closed','Request - Delete','archive','Approved','Submitted')
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,vi.CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
) AS a
GROUP BY
a.cr_date
) AS t3
) AS A
UNION ALL
/* P1_call 30天内创建的工单，优先级最高的数量(不统计已删除工单)*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'P1 call',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t4.c AS P1_call,
case when datediff(dd, t4.cr_date, getdate()) =1 then t4.c else '' end as D1,
case when datediff(dd, t4.cr_date, getdate()) =2 then t4.c else '' end as D2,
case when datediff(dd, t4.cr_date, getdate()) =3 then t4.c else '' end as D3,
case when datediff(dd, t4.cr_date, getdate()) =4 then t4.c else '' end as D4,
case when datediff(dd, t4.cr_date, getdate()) =5 then t4.c else '' end as D5,
case when datediff(dd, t4.cr_date, getdate()) =6 then t4.c else '' end as D6,
case when datediff(dd, t4.cr_date, getdate()) =7 then t4.c else '' end as D7,
case when datediff(dd, t4.cr_date, getdate()) =8 then t4.c else '' end as D8,
case when datediff(dd, t4.cr_date, getdate()) =9 then t4.c else '' end as D9,
case when datediff(dd, t4.cr_date, getdate()) =10 then t4.c else '' end as D10,
case when datediff(dd, t4.cr_date, getdate()) =11 then t4.c else '' end as D11,
case when datediff(dd, t4.cr_date, getdate()) =12 then t4.c else '' end as D12,
case when datediff(dd, t4.cr_date, getdate()) =13 then t4.c else '' end as D13,
case when datediff(dd, t4.cr_date, getdate()) =14 then t4.c else '' end as D14,
case when datediff(dd, t4.cr_date, getdate()) =15 then t4.c else '' end as D15,
case when datediff(dd, t4.cr_date, getdate()) =16 then t4.c else '' end as D16,
case when datediff(dd, t4.cr_date, getdate()) =17 then t4.c else '' end as D17,
case when datediff(dd, t4.cr_date, getdate()) =18 then t4.c else '' end as D18,
case when datediff(dd, t4.cr_date, getdate()) =19 then t4.c else '' end as D19,
case when datediff(dd, t4.cr_date, getdate()) =20 then t4.c else '' end as D20,
case when datediff(dd, t4.cr_date, getdate()) =21 then t4.c else '' end as D21,
case when datediff(dd, t4.cr_date, getdate()) =22 then t4.c else '' end as D22,
case when datediff(dd, t4.cr_date, getdate()) =23 then t4.c else '' end as D23,
case when datediff(dd, t4.cr_date, getdate()) =24 then t4.c else '' end as D24,
case when datediff(dd, t4.cr_date, getdate()) =25 then t4.c else '' end as D25,
case when datediff(dd, t4.cr_date, getdate()) =26 then t4.c else '' end as D26,
case when datediff(dd, t4.cr_date, getdate()) =27 then t4.c else '' end as D27,
case when datediff(dd, t4.cr_date, getdate()) =28 then t4.c else '' end as D28,
case when datediff(dd, t4.cr_date, getdate()) =29 then t4.c else '' end as D29,
case when datediff(dd, t4.cr_date, getdate()) =30 then t4.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND sla_target_name=@sla_target_name
AND person1_root_org_name = @kehu
AND TICKET_STATUS not in ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t4
) AS A
UNION ALL
/*Over_SLA 30天创建的工单，状态已关闭，SLA已超时工单数量*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Over SLA',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t5.c AS Over_SLA,
case when datediff(dd, t5.cr_date, getdate()) =1 then t5.c else '' end as D1,
case when datediff(dd, t5.cr_date, getdate()) =2 then t5.c else '' end as D2,
case when datediff(dd, t5.cr_date, getdate()) =3 then t5.c else '' end as D3,
case when datediff(dd, t5.cr_date, getdate()) =4 then t5.c else '' end as D4,
case when datediff(dd, t5.cr_date, getdate()) =5 then t5.c else '' end as D5,
case when datediff(dd, t5.cr_date, getdate()) =6 then t5.c else '' end as D6,
case when datediff(dd, t5.cr_date, getdate()) =7 then t5.c else '' end as D7,
case when datediff(dd, t5.cr_date, getdate()) =8 then t5.c else '' end as D8,
case when datediff(dd, t5.cr_date, getdate()) =9 then t5.c else '' end as D9,
case when datediff(dd, t5.cr_date, getdate()) =10 then t5.c else '' end as D10,
case when datediff(dd, t5.cr_date, getdate()) =11 then t5.c else '' end as D11,
case when datediff(dd, t5.cr_date, getdate()) =12 then t5.c else '' end as D12,
case when datediff(dd, t5.cr_date, getdate()) =13 then t5.c else '' end as D13,
case when datediff(dd, t5.cr_date, getdate()) =14 then t5.c else '' end as D14,
case when datediff(dd, t5.cr_date, getdate()) =15 then t5.c else '' end as D15,
case when datediff(dd, t5.cr_date, getdate()) =16 then t5.c else '' end as D16,
case when datediff(dd, t5.cr_date, getdate()) =17 then t5.c else '' end as D17,
case when datediff(dd, t5.cr_date, getdate()) =18 then t5.c else '' end as D18,
case when datediff(dd, t5.cr_date, getdate()) =19 then t5.c else '' end as D19,
case when datediff(dd, t5.cr_date, getdate()) =20 then t5.c else '' end as D20,
case when datediff(dd, t5.cr_date, getdate()) =21 then t5.c else '' end as D21,
case when datediff(dd, t5.cr_date, getdate()) =22 then t5.c else '' end as D22,
case when datediff(dd, t5.cr_date, getdate()) =23 then t5.c else '' end as D23,
case when datediff(dd, t5.cr_date, getdate()) =24 then t5.c else '' end as D24,
case when datediff(dd, t5.cr_date, getdate()) =25 then t5.c else '' end as D25,
case when datediff(dd, t5.cr_date, getdate()) =26 then t5.c else '' end as D26,
case when datediff(dd, t5.cr_date, getdate()) =27 then t5.c else '' end as D27,
case when datediff(dd, t5.cr_date, getdate()) =28 then t5.c else '' end as D28,
case when datediff(dd, t5.cr_date, getdate()) =29 then t5.c else '' end as D29,
case when datediff(dd, t5.cr_date, getdate()) =30 then t5.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
sla_compliance_status_indicator='Breached SLA'
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS IN ('closed','archive')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t5
) AS A
UNION ALL
/*插入日期t6*/
SELECT
'Target',
--如果@CCTI_CLASS是空值，显示ALL，如果@CCTI_CLASS有值，@CCTI_CLASS值
CASE WHEN
@CCTI_CLASS=''
THEN
'ALL'
ELSE
@CCTI_CLASS
END,
--判断到此结束
'KPI',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
case when datediff(dd, t6.cr_date, getdate()) =1 then t6.c else '' end as D1,
case when datediff(dd, t6.cr_date, getdate()) =2 then t6.c else '' end as D2,
case when datediff(dd, t6.cr_date, getdate()) =3 then t6.c else '' end as D3,
case when datediff(dd, t6.cr_date, getdate()) =4 then t6.c else '' end as D4,
case when datediff(dd, t6.cr_date, getdate()) =5 then t6.c else '' end as D5,
case when datediff(dd, t6.cr_date, getdate()) =6 then t6.c else '' end as D6,
case when datediff(dd, t6.cr_date, getdate()) =7 then t6.c else '' end as D7,
case when datediff(dd, t6.cr_date, getdate()) =8 then t6.c else '' end as D8,
case when datediff(dd, t6.cr_date, getdate()) =9 then t6.c else '' end as D9,
case when datediff(dd, t6.cr_date, getdate()) =10 then t6.c else '' end as D10,
case when datediff(dd, t6.cr_date, getdate()) =11 then t6.c else '' end as D11,
case when datediff(dd, t6.cr_date, getdate()) =12 then t6.c else '' end as D12,
case when datediff(dd, t6.cr_date, getdate()) =13 then t6.c else '' end as D13,
case when datediff(dd, t6.cr_date, getdate()) =14 then t6.c else '' end as D14,
case when datediff(dd, t6.cr_date, getdate()) =15 then t6.c else '' end as D15,
case when datediff(dd, t6.cr_date, getdate()) =16 then t6.c else '' end as D16,
case when datediff(dd, t6.cr_date, getdate()) =17 then t6.c else '' end as D17,
case when datediff(dd, t6.cr_date, getdate()) =18 then t6.c else '' end as D18,
case when datediff(dd, t6.cr_date, getdate()) =19 then t6.c else '' end as D19,
case when datediff(dd, t6.cr_date, getdate()) =20 then t6.c else '' end as D20,
case when datediff(dd, t6.cr_date, getdate()) =21 then t6.c else '' end as D21,
case when datediff(dd, t6.cr_date, getdate()) =22 then t6.c else '' end as D22,
case when datediff(dd, t6.cr_date, getdate()) =23 then t6.c else '' end as D23,
case when datediff(dd, t6.cr_date, getdate()) =24 then t6.c else '' end as D24,
case when datediff(dd, t6.cr_date, getdate()) =25 then t6.c else '' end as D25,
case when datediff(dd, t6.cr_date, getdate()) =26 then t6.c else '' end as D26,
case when datediff(dd, t6.cr_date, getdate()) =27 then t6.c else '' end as D27,
case when datediff(dd, t6.cr_date, getdate()) =28 then t6.c else '' end as D28,
case when datediff(dd, t6.cr_date, getdate()) =29 then t6.c else '' end as D29,
case when datediff(dd, t6.cr_date, getdate()) =30 then t6.c else '' end as D30
FROM (
SELECT
t.cr_date,
datename(day,t.cr_date) c
FROM
(
SELECT
convert(varchar(10),dateadd(dd,number,(getdate()-@tianshu)),120) cr_date
FROM
master..spt_values
WHERE
type = 'P'
AND number < @tianshu
) AS t
) AS t6
)AS A
UNION ALL
/*SLA_Met 最近30天创建的工单，SLA达成率，只计算关闭的工单。公式（达成SLA工单数量）/(总工单数量) */
SELECT
'>90%',
CAST(convert(decimal(16,2), CAST(sum(isnull(A.xjsl,0)) AS decimal(10,2)) *1.00*100 / CAST(sum(isnull(A.gdsl,0)) AS decimal(10,2))) AS varchar(50)) +'%',
'SLA Met',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t7.c AS SLA_Met,
t7.xjsl,
t7.gdsl,
case when datediff(dd, t7.cr_date, getdate()) =1 then t7.c else '' end as D1,
case when datediff(dd, t7.cr_date, getdate()) =2 then t7.c else '' end as D2,
case when datediff(dd, t7.cr_date, getdate()) =3 then t7.c else '' end as D3,
case when datediff(dd, t7.cr_date, getdate()) =4 then t7.c else '' end as D4,
case when datediff(dd, t7.cr_date, getdate()) =5 then t7.c else '' end as D5,
case when datediff(dd, t7.cr_date, getdate()) =6 then t7.c else '' end as D6,
case when datediff(dd, t7.cr_date, getdate()) =7 then t7.c else '' end as D7,
case when datediff(dd, t7.cr_date, getdate()) =8 then t7.c else '' end as D8,
case when datediff(dd, t7.cr_date, getdate()) =9 then t7.c else '' end as D9,
case when datediff(dd, t7.cr_date, getdate()) =10 then t7.c else '' end as D10,
case when datediff(dd, t7.cr_date, getdate()) =11 then t7.c else '' end as D11,
case when datediff(dd, t7.cr_date, getdate()) =12 then t7.c else '' end as D12,
case when datediff(dd, t7.cr_date, getdate()) =13 then t7.c else '' end as D13,
case when datediff(dd, t7.cr_date, getdate()) =14 then t7.c else '' end as D14,
case when datediff(dd, t7.cr_date, getdate()) =15 then t7.c else '' end as D15,
case when datediff(dd, t7.cr_date, getdate()) =16 then t7.c else '' end as D16,
case when datediff(dd, t7.cr_date, getdate()) =17 then t7.c else '' end as D17,
case when datediff(dd, t7.cr_date, getdate()) =18 then t7.c else '' end as D18,
case when datediff(dd, t7.cr_date, getdate()) =19 then t7.c else '' end as D19,
case when datediff(dd, t7.cr_date, getdate()) =20 then t7.c else '' end as D20,
case when datediff(dd, t7.cr_date, getdate()) =21 then t7.c else '' end as D21,
case when datediff(dd, t7.cr_date, getdate()) =22 then t7.c else '' end as D22,
case when datediff(dd, t7.cr_date, getdate()) =23 then t7.c else '' end as D23,
case when datediff(dd, t7.cr_date, getdate()) =24 then t7.c else '' end as D24,
case when datediff(dd, t7.cr_date, getdate()) =25 then t7.c else '' end as D25,
case when datediff(dd, t7.cr_date, getdate()) =26 then t7.c else '' end as D26,
case when datediff(dd, t7.cr_date, getdate()) =27 then t7.c else '' end as D27,
case when datediff(dd, t7.cr_date, getdate()) =28 then t7.c else '' end as D28,
case when datediff(dd, t7.cr_date, getdate()) =29 then t7.c else '' end as D29,
case when datediff(dd, t7.cr_date, getdate()) =30 then t7.c else '' end as D30
FROM (
SELECT
a.cr_date,
a.xjsl,
b.gdsl,
CAST(convert(decimal(16,2),CAST(a.xjsl*1.0*100 / b.gdsl AS decimal(10,2))) AS varchar(50)) +'%' c
FROM
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) xjsl
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND TICKET_STATUS IN ('closed','archive')
AND sla_compliance_status_indicator NOT IN ('Breached SLA','SLA Not Applied')
AND person1_root_org_name = @kehu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
AS a
join
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) gdsl
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND TICKET_STATUS IN ('closed','archive')
AND sla_compliance_status_indicator NOT IN ('SLA Not Applied')
AND person1_root_org_name = @kehu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
AS b
ON a.cr_date=b.cr_date
) AS t7
) AS A
UNION ALL
/* Worst_TAT 30天内创建的工单，处理工单所花费最长时间时间跨度的工单的时间值，关闭时间-创建时间(只计算关闭的工单)*/
SELECT
'<24:00',
MAX(A.Worst_TAT),
'Worst TAT',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t8.c AS Worst_TAT,
case when datediff(dd, t8.cr_date, getdate()) =1 then t8.c else '' end as D1,
case when datediff(dd, t8.cr_date, getdate()) =2 then t8.c else '' end as D2,
case when datediff(dd, t8.cr_date, getdate()) =3 then t8.c else '' end as D3,
case when datediff(dd, t8.cr_date, getdate()) =4 then t8.c else '' end as D4,
case when datediff(dd, t8.cr_date, getdate()) =5 then t8.c else '' end as D5,
case when datediff(dd, t8.cr_date, getdate()) =6 then t8.c else '' end as D6,
case when datediff(dd, t8.cr_date, getdate()) =7 then t8.c else '' end as D7,
case when datediff(dd, t8.cr_date, getdate()) =8 then t8.c else '' end as D8,
case when datediff(dd, t8.cr_date, getdate()) =9 then t8.c else '' end as D9,
case when datediff(dd, t8.cr_date, getdate()) =10 then t8.c else '' end as D10,
case when datediff(dd, t8.cr_date, getdate()) =11 then t8.c else '' end as D11,
case when datediff(dd, t8.cr_date, getdate()) =12 then t8.c else '' end as D12,
case when datediff(dd, t8.cr_date, getdate()) =13 then t8.c else '' end as D13,
case when datediff(dd, t8.cr_date, getdate()) =14 then t8.c else '' end as D14,
case when datediff(dd, t8.cr_date, getdate()) =15 then t8.c else '' end as D15,
case when datediff(dd, t8.cr_date, getdate()) =16 then t8.c else '' end as D16,
case when datediff(dd, t8.cr_date, getdate()) =17 then t8.c else '' end as D17,
case when datediff(dd, t8.cr_date, getdate()) =18 then t8.c else '' end as D18,
case when datediff(dd, t8.cr_date, getdate()) =19 then t8.c else '' end as D19,
case when datediff(dd, t8.cr_date, getdate()) =20 then t8.c else '' end as D20,
case when datediff(dd, t8.cr_date, getdate()) =21 then t8.c else '' end as D21,
case when datediff(dd, t8.cr_date, getdate()) =22 then t8.c else '' end as D22,
case when datediff(dd, t8.cr_date, getdate()) =23 then t8.c else '' end as D23,
case when datediff(dd, t8.cr_date, getdate()) =24 then t8.c else '' end as D24,
case when datediff(dd, t8.cr_date, getdate()) =25 then t8.c else '' end as D25,
case when datediff(dd, t8.cr_date, getdate()) =26 then t8.c else '' end as D26,
case when datediff(dd, t8.cr_date, getdate()) =27 then t8.c else '' end as D27,
case when datediff(dd, t8.cr_date, getdate()) =28 then t8.c else '' end as D28,
case when datediff(dd, t8.cr_date, getdate()) =29 then t8.c else '' end as D29,
case when datediff(dd, t8.cr_date, getdate()) =30 then t8.c else '' end as D30
FROM (
SELECT
b.cr_date,
max(b.zd) c
FROM
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE,'1970/1/1 08:00:00') - DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),108) zd
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS IN ('closed','archive')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
) b
GROUP BY
b.cr_date
) AS t8
) AS A
UNION ALL
/*Remote_Fixed 最近30天创建的工单，远程解决率，只计算关闭的工单。公式（第一次上门时间为空的工单数）/(总工单数量) */
SELECT
'>30%',
CAST(convert(decimal(16,2), CAST(sum(isnull(A.fengzi,0)) AS decimal(10,2)) *1.00*100 / CAST(sum(isnull(A.fengmu,0)) AS decimal(10,2))) AS varchar(50)) +'%',
'Remote Fixed',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t9.c AS Remote_Fixed,
t9.fengzi,
t9.fengmu,
case when datediff(dd, t9.cr_date, getdate()) =1 then t9.c else '' end as D1,
case when datediff(dd, t9.cr_date, getdate()) =2 then t9.c else '' end as D2,
case when datediff(dd, t9.cr_date, getdate()) =3 then t9.c else '' end as D3,
case when datediff(dd, t9.cr_date, getdate()) =4 then t9.c else '' end as D4,
case when datediff(dd, t9.cr_date, getdate()) =5 then t9.c else '' end as D5,
case when datediff(dd, t9.cr_date, getdate()) =6 then t9.c else '' end as D6,
case when datediff(dd, t9.cr_date, getdate()) =7 then t9.c else '' end as D7,
case when datediff(dd, t9.cr_date, getdate()) =8 then t9.c else '' end as D8,
case when datediff(dd, t9.cr_date, getdate()) =9 then t9.c else '' end as D9,
case when datediff(dd, t9.cr_date, getdate()) =10 then t9.c else '' end as D10,
case when datediff(dd, t9.cr_date, getdate()) =11 then t9.c else '' end as D11,
case when datediff(dd, t9.cr_date, getdate()) =12 then t9.c else '' end as D12,
case when datediff(dd, t9.cr_date, getdate()) =13 then t9.c else '' end as D13,
case when datediff(dd, t9.cr_date, getdate()) =14 then t9.c else '' end as D14,
case when datediff(dd, t9.cr_date, getdate()) =15 then t9.c else '' end as D15,
case when datediff(dd, t9.cr_date, getdate()) =16 then t9.c else '' end as D16,
case when datediff(dd, t9.cr_date, getdate()) =17 then t9.c else '' end as D17,
case when datediff(dd, t9.cr_date, getdate()) =18 then t9.c else '' end as D18,
case when datediff(dd, t9.cr_date, getdate()) =19 then t9.c else '' end as D19,
case when datediff(dd, t9.cr_date, getdate()) =20 then t9.c else '' end as D20,
case when datediff(dd, t9.cr_date, getdate()) =21 then t9.c else '' end as D21,
case when datediff(dd, t9.cr_date, getdate()) =22 then t9.c else '' end as D22,
case when datediff(dd, t9.cr_date, getdate()) =23 then t9.c else '' end as D23,
case when datediff(dd, t9.cr_date, getdate()) =24 then t9.c else '' end as D24,
case when datediff(dd, t9.cr_date, getdate()) =25 then t9.c else '' end as D25,
case when datediff(dd, t9.cr_date, getdate()) =26 then t9.c else '' end as D26,
case when datediff(dd, t9.cr_date, getdate()) =27 then t9.c else '' end as D27,
case when datediff(dd, t9.cr_date, getdate()) =28 then t9.c else '' end as D28,
case when datediff(dd, t9.cr_date, getdate()) =29 then t9.c else '' end as D29,
case when datediff(dd, t9.cr_date, getdate()) =30 then t9.c else '' end as D30
FROM (
select
a.cr_date,
a.fengzi,
b.fengmu,
CAST(convert(decimal(16,2), CAST(a.fengzi*1.00*100 / b.fengmu AS decimal(10,2))) AS varchar(50)) +'%' c
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengzi
from
VAPP_ITEM as vi
WHERE
TICKET_STATUS IN ('Closed','Archive')
AND (
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES as va
WHERE
va.ITEM_ID=vi.ROW_ID
and va.ATTR_ID=553) IS NULL
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=@tianshu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as a
join
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengmu
from
VAPP_ITEM
WHERE
TICKET_STATUS IN ('Closed','Archive')
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=@tianshu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as b
on a.cr_date=b.cr_date
) AS t9
) AS A
UNION ALL
/* Avg_onsite_time 30天内创建的工单，每日平均上门时间 只计算有第一次上门时间的工单。(不统计删除工单) #单位是小时*/
SELECT
'<1:00',
--将总平均值转换为时间格式
(SELECT
CONVERT(VARCHAR(12), avg(A.Avg_onsite_time) /60/60 % 24) + ':'
+ CONVERT(VARCHAR(2), avg(A.Avg_onsite_time) /60 % 60) + ':'
+ CONVERT(VARCHAR(2), avg(A.Avg_onsite_time) % 60)
),
'Avg Onsite Time',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t8.d AS Avg_onsite_time,
case when datediff(dd, t8.cr_date, getdate()) =1 then t8.c else '' end as D1,
case when datediff(dd, t8.cr_date, getdate()) =2 then t8.c else '' end as D2,
case when datediff(dd, t8.cr_date, getdate()) =3 then t8.c else '' end as D3,
case when datediff(dd, t8.cr_date, getdate()) =4 then t8.c else '' end as D4,
case when datediff(dd, t8.cr_date, getdate()) =5 then t8.c else '' end as D5,
case when datediff(dd, t8.cr_date, getdate()) =6 then t8.c else '' end as D6,
case when datediff(dd, t8.cr_date, getdate()) =7 then t8.c else '' end as D7,
case when datediff(dd, t8.cr_date, getdate()) =8 then t8.c else '' end as D8,
case when datediff(dd, t8.cr_date, getdate()) =9 then t8.c else '' end as D9,
case when datediff(dd, t8.cr_date, getdate()) =10 then t8.c else '' end as D10,
case when datediff(dd, t8.cr_date, getdate()) =11 then t8.c else '' end as D11,
case when datediff(dd, t8.cr_date, getdate()) =12 then t8.c else '' end as D12,
case when datediff(dd, t8.cr_date, getdate()) =13 then t8.c else '' end as D13,
case when datediff(dd, t8.cr_date, getdate()) =14 then t8.c else '' end as D14,
case when datediff(dd, t8.cr_date, getdate()) =15 then t8.c else '' end as D15,
case when datediff(dd, t8.cr_date, getdate()) =16 then t8.c else '' end as D16,
case when datediff(dd, t8.cr_date, getdate()) =17 then t8.c else '' end as D17,
case when datediff(dd, t8.cr_date, getdate()) =18 then t8.c else '' end as D18,
case when datediff(dd, t8.cr_date, getdate()) =19 then t8.c else '' end as D19,
case when datediff(dd, t8.cr_date, getdate()) =20 then t8.c else '' end as D20,
case when datediff(dd, t8.cr_date, getdate()) =21 then t8.c else '' end as D21,
case when datediff(dd, t8.cr_date, getdate()) =22 then t8.c else '' end as D22,
case when datediff(dd, t8.cr_date, getdate()) =23 then t8.c else '' end as D23,
case when datediff(dd, t8.cr_date, getdate()) =24 then t8.c else '' end as D24,
case when datediff(dd, t8.cr_date, getdate()) =25 then t8.c else '' end as D25,
case when datediff(dd, t8.cr_date, getdate()) =26 then t8.c else '' end as D26,
case when datediff(dd, t8.cr_date, getdate()) =27 then t8.c else '' end as D27,
case when datediff(dd, t8.cr_date, getdate()) =28 then t8.c else '' end as D28,
case when datediff(dd, t8.cr_date, getdate()) =29 then t8.c else '' end as D29,
case when datediff(dd, t8.cr_date, getdate()) =30 then t8.c else '' end as D30
FROM (
SELECT
b.cr_date,
--计算总平均值
AVG(b.zd) d,
--将日平均值转时间格式
(
SELECT
CONVERT(VARCHAR(12), avg(b.zd) /60/60 % 24) + ':'
+ CONVERT(VARCHAR(2), avg(b.zd) /60 % 60) + ':'
+ CONVERT(VARCHAR(2), avg(b.zd) % 60)
) c
FROM
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
--如果上门时间早于创建时间，赋NULL。如果晚于创建时间，计算差值
CASE WHEN(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
) > DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')
THEN
DATEDIFF(
ss,DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00'),(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
)
)
ELSE
NULL
END AS zd
--判断到此结束
FROM
VAPP_ITEM AS vi
WHERE
(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
) is not null
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS IN ('closed','archive')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
) b
GROUP BY
b.cr_date
) AS t8
) AS A
UNION ALL
/*No_onsite_time 30天内创建的工单，统计每天派给了硬件ccti=hw但是没有第一次上门时间的。(不统计删除工单)*/
SELECT
'=0',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'No Onsite Time',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t11.c AS No_onsite_time,
case when datediff(dd, t11.cr_date, getdate()) =1 then t11.c else '' end as D1,
case when datediff(dd, t11.cr_date, getdate()) =2 then t11.c else '' end as D2,
case when datediff(dd, t11.cr_date, getdate()) =3 then t11.c else '' end as D3,
case when datediff(dd, t11.cr_date, getdate()) =4 then t11.c else '' end as D4,
case when datediff(dd, t11.cr_date, getdate()) =5 then t11.c else '' end as D5,
case when datediff(dd, t11.cr_date, getdate()) =6 then t11.c else '' end as D6,
case when datediff(dd, t11.cr_date, getdate()) =7 then t11.c else '' end as D7,
case when datediff(dd, t11.cr_date, getdate()) =8 then t11.c else '' end as D8,
case when datediff(dd, t11.cr_date, getdate()) =9 then t11.c else '' end as D9,
case when datediff(dd, t11.cr_date, getdate()) =10 then t11.c else '' end as D10,
case when datediff(dd, t11.cr_date, getdate()) =11 then t11.c else '' end as D11,
case when datediff(dd, t11.cr_date, getdate()) =12 then t11.c else '' end as D12,
case when datediff(dd, t11.cr_date, getdate()) =13 then t11.c else '' end as D13,
case when datediff(dd, t11.cr_date, getdate()) =14 then t11.c else '' end as D14,
case when datediff(dd, t11.cr_date, getdate()) =15 then t11.c else '' end as D15,
case when datediff(dd, t11.cr_date, getdate()) =16 then t11.c else '' end as D16,
case when datediff(dd, t11.cr_date, getdate()) =17 then t11.c else '' end as D17,
case when datediff(dd, t11.cr_date, getdate()) =18 then t11.c else '' end as D18,
case when datediff(dd, t11.cr_date, getdate()) =19 then t11.c else '' end as D19,
case when datediff(dd, t11.cr_date, getdate()) =20 then t11.c else '' end as D20,
case when datediff(dd, t11.cr_date, getdate()) =21 then t11.c else '' end as D21,
case when datediff(dd, t11.cr_date, getdate()) =22 then t11.c else '' end as D22,
case when datediff(dd, t11.cr_date, getdate()) =23 then t11.c else '' end as D23,
case when datediff(dd, t11.cr_date, getdate()) =24 then t11.c else '' end as D24,
case when datediff(dd, t11.cr_date, getdate()) =25 then t11.c else '' end as D25,
case when datediff(dd, t11.cr_date, getdate()) =26 then t11.c else '' end as D26,
case when datediff(dd, t11.cr_date, getdate()) =27 then t11.c else '' end as D27,
case when datediff(dd, t11.cr_date, getdate()) =28 then t11.c else '' end as D28,
case when datediff(dd, t11.cr_date, getdate()) =29 then t11.c else '' end as D29,
case when datediff(dd, t11.cr_date, getdate()) =30 then t11.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM AS vi
WHERE
(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
) is null
--AND CCTI_CLASS=@CCTI_CLASS
AND closed_by_group_name IN ('@group')
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t11
) AS A
UNION ALL
SELECT
/*Onsite>1 30天内创建的，统计有第一次和第二次上门时间的工单数量(上门大于一次)(不统计删除工单) */
'=0',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Onsite>1',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t12.c AS Onsite_1,
case when datediff(dd, t12.cr_date, getdate()) =1 then t12.c else '' end as D1,
case when datediff(dd, t12.cr_date, getdate()) =2 then t12.c else '' end as D2,
case when datediff(dd, t12.cr_date, getdate()) =3 then t12.c else '' end as D3,
case when datediff(dd, t12.cr_date, getdate()) =4 then t12.c else '' end as D4,
case when datediff(dd, t12.cr_date, getdate()) =5 then t12.c else '' end as D5,
case when datediff(dd, t12.cr_date, getdate()) =6 then t12.c else '' end as D6,
case when datediff(dd, t12.cr_date, getdate()) =7 then t12.c else '' end as D7,
case when datediff(dd, t12.cr_date, getdate()) =8 then t12.c else '' end as D8,
case when datediff(dd, t12.cr_date, getdate()) =9 then t12.c else '' end as D9,
case when datediff(dd, t12.cr_date, getdate()) =10 then t12.c else '' end as D10,
case when datediff(dd, t12.cr_date, getdate()) =11 then t12.c else '' end as D11,
case when datediff(dd, t12.cr_date, getdate()) =12 then t12.c else '' end as D12,
case when datediff(dd, t12.cr_date, getdate()) =13 then t12.c else '' end as D13,
case when datediff(dd, t12.cr_date, getdate()) =14 then t12.c else '' end as D14,
case when datediff(dd, t12.cr_date, getdate()) =15 then t12.c else '' end as D15,
case when datediff(dd, t12.cr_date, getdate()) =16 then t12.c else '' end as D16,
case when datediff(dd, t12.cr_date, getdate()) =17 then t12.c else '' end as D17,
case when datediff(dd, t12.cr_date, getdate()) =18 then t12.c else '' end as D18,
case when datediff(dd, t12.cr_date, getdate()) =19 then t12.c else '' end as D19,
case when datediff(dd, t12.cr_date, getdate()) =20 then t12.c else '' end as D20,
case when datediff(dd, t12.cr_date, getdate()) =21 then t12.c else '' end as D21,
case when datediff(dd, t12.cr_date, getdate()) =22 then t12.c else '' end as D22,
case when datediff(dd, t12.cr_date, getdate()) =23 then t12.c else '' end as D23,
case when datediff(dd, t12.cr_date, getdate()) =24 then t12.c else '' end as D24,
case when datediff(dd, t12.cr_date, getdate()) =25 then t12.c else '' end as D25,
case when datediff(dd, t12.cr_date, getdate()) =26 then t12.c else '' end as D26,
case when datediff(dd, t12.cr_date, getdate()) =27 then t12.c else '' end as D27,
case when datediff(dd, t12.cr_date, getdate()) =28 then t12.c else '' end as D28,
case when datediff(dd, t12.cr_date, getdate()) =29 then t12.c else '' end as D29,
case when datediff(dd, t12.cr_date, getdate()) =30 then t12.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM AS vi
WHERE
(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=row_id
AND va.ATTR_ID=555
) is not null
AND (
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=row_id
AND va.ATTR_ID=558
) is not null
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t12
) AS A
'''
使用了函数拼接sql返回给数据库的查询类
def sql_zong(kehu='WTC', CCTI_CLASS=' '):
'''返回综合查询的拼接sql'''
sqa1 = f'''
/*
本SQL报表抓取ServiceAI MSSQL数据库，统计客户在30天内的KPI值：
Total Call 工单总数
Unclosed 未关单总数
Scheduled 预计解决数量
P1 call# P1紧急工单数量
Over SLA# 超SLA数量
SLA Met% SLA达成率
Worst TAT 当天完成跨度最长的工单所花的时间
Remote Fixed 远程解决率
Max late close 系统操作关闭时间-实际关闭时间之间的差值，该栏位列出最大的差值所花的时间，ServiceAI没有实际关单时间，可不统计。
Repeat Call# 重复Call数量，ServiceAI没有该计算值，暂不统计。
Avg onsite time 平均上门时间
No Onsite time 没有上门时间的数量
Onsite# > 1 上门次数大于1次的数量
*/
/*@kehu 定义报表统计的客户*/
--declare @kehu VARCHAR(20)
declare @kehu nvarchar(2000)
set @kehu =N'{kehu}'
/*@CCTI_CLASS 定义报表中ccti的类型。为空，即统计所有CCTI。同时表标题列的范围，也会根据该值自动修改*/
declare @CCTI_CLASS nvarchar(2000)
set @CCTI_CLASS=N'{CCTI_CLASS}'
/*@district 定义报表统计的区域。为空，即统计该客户所有区域*/
-- declare @district nvarchar(2000)
-- set @district=''
/*@tianshu 定义报表统计的天数，目前由于格式，只能是30天*/
declare @tianshu int
set @tianshu=30
/*@sla_target_name 定义查询工单的SLA*/
declare @sla_target_name nvarchar(2000)
set @sla_target_name=N'WTC-P1'
/*@group 定义No Onsite time中没有产生上门时间的硬件组的名称*/
declare @group nvarchar(2000)
'''
sqa2 = r"set @group=N'''L1-HW-SH'',''L1-HW-BJ'',''L1-HW-GZ'',''L1-HW-SZ'''"
zonghe = sqa1 + sqa2 + sqa3
return zonghe
sqlserver数据库查询类
#定义数据库查询类
class Sql_chaxun2():
'''初始化sqlserver 连接属性'''
def __init__(self,sql):
self.servername='888.888.888.888' #服务器名称
self.username='你猜' #账户
self.port='你猜' #端口号
self.password='你猜' #密码
self.dabasename='VEII'
self.sql=sql
self.sqlj=''
def chaxun(self):
con=pymssql.connect(server=self.servername,user=self.username,password=self.password,database=self.dabasename,port=self.port,charset='utf8')
print('sqlserver 连接成功')
self.sqlj=pd.read_sql(self.sql,con)
con.commit() #提交对数据库的操作
con.close() #关闭数据库
print('关闭数据库成功')
return self.sqlj
实时仪表盘代码
def bar1():
#1每个服务人员处理中工单数量 [已完成]
w=Sql_chaxun2(sql1) #使用查询数据库的类
sql1j=w.chaxun()
c1=(
Bar(init_opts=opts.InitOpts( width='400px',height='400px'))
.add_yaxis('WTCCN-VEISW服务人员工单数量',list(sql1j['sl']))
.add_xaxis((list(sql1j['处理人'])))
#bar.reversal_axis() #将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='工程师处理中工单数量', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white', font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='springgreen', width='3')),
axislabel_opts=opts.LabelOpts(font_size=12,position='top',rotate=45)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='springgreen', width='4')))
)
.set_series_opts(
itemstyle_opts={
"normal": {
"color": JsCode(
"""new echarts.graphic.LinearGradient(0, 0, 0, 1, [{
offset: 0,color: 'rgba(0, 244, 255, 1)'}
,{offset: 1,color: 'rgba(0, 77, 167, 1)'}], false)
"""
), # 调整柱子颜色渐变
'shadowBlur': 15, # 光影大小
"barBorderRadius": [100, 100, 100, 100], # 调整柱子圆角弧度
"shadowColor": "#0EEEF9", # 调整阴影颜色
'shadowOffsetY': 2,
'shadowOffsetX': 2, # 偏移量
}
}
)
.dump_options_with_quotes() #设置对象
)
return c1
def bar2():
# 查询队列（services ai中的支持组）中的正在开着工单数量top10
w2=Sql_chaxun2(sql2)
sql2j=w2.chaxun()
c2 = (
Bar()
.add_xaxis(list(sql2j['支持组']))
.add_yaxis('支持组中工单数量TOP10', (list(sql2j['value1'])),label_opts=opts.LabelOpts(position='top',color='lightcyan', font_size=20))
#.reversal_axis() # 将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='队列处理中工单数量TOP10', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lightcyan', width='3')),
axislabel_opts=opts.LabelOpts(font_size=8,position='top',rotate=20)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lightcyan', width='4')),
axislabel_opts=opts.LabelOpts(font_size=9,position='top'))
)
.set_series_opts(
itemstyle_opts={
"normal": {
"color": JsCode(
"""new echarts.graphic.LinearGradient(0, 0, 0, 1, [{
offset: 0,color: 'rgba(0, 244, 255, 1)'}
,{offset: 1,color: 'rgba(0, 77, 167, 1)'}], false)
"""
), # 调整柱子颜色渐变
'shadowBlur': 5, # 光影大小
"barBorderRadius": [100, 100, 100, 100], # 调整柱子圆角弧度
"shadowColor": "#0EEEF9", # 调整阴影颜色
'shadowOffsetY': 2,
'shadowOffsetX': 2, # 偏移量
}
}
)
.dump_options_with_quotes() # 设置对象
)
return c2
def pie1():
# 3所有开着工单的详细信息 饼图--饼图相比其他图形 要求数据是一对一对的
w3=Sql_chaxun2(sql3)
sql3j=w3.chaxun()
c1 = pd.DataFrame(sql3j.groupby('客户名称').size().sort_values(ascending=False).head(10).index)
c2 = pd.DataFrame(sql3j.groupby('客户名称').size().sort_values(ascending=False).head(10).values)
c3 = (
Pie()
.add("", [list(z) for z in zip(c1['客户名称'], c2[0])])
.set_colors(["aqua", "greenyellow", "lightcyan", "red", "pink", "orange", "purple",'deeppink','darkred','darkslategray'])
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='处理中工单数量', pos_left=300,pos_top=1,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='red', width='3')),
axislabel_opts=opts.LabelOpts(font_size=17)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='red', width='4')))
)
# .set_global_opts(title_opts=opts.TitleOpts(title="Pie-设置颜色"))
.set_series_opts(label_opts=opts.LabelOpts(formatter="{b}: {c}"))
.dump_options_with_quotes()
)
return c3
def line1():
# 4近七日新建和关闭工单数量
w4=Sql_chaxun2(sql4)
sql4j=w4.chaxun()
c4 = (
Line()
.add_xaxis(list(sql4j['时间']))
.add_yaxis('新建数量', list(sql4j['新建数量']), label_opts=opts.LabelOpts(position='top', color='mediumspringgreen', font_size=20, ),
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='mediumspringgreen'))
.add_yaxis("关闭数量", list(sql4j['关闭数量']), label_opts=opts.LabelOpts(position='bottom', color='blueviolet', font_size=20),
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='blueviolet'))
.set_global_opts(legend_opts=opts.LegendOpts(is_show=True,pos_top=20,textstyle_opts=opts.TextStyleOpts(color='Brown',font_size=15)),
title_opts=opts.TitleOpts(title='近七日新建和关闭工单数量', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lime', width='4')),
axislabel_opts=opts.LabelOpts(font_size=12)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lime', width='4')))
)
.dump_options_with_quotes()
)
return c4
def line2():
# 5每小时创建工单数量
"""
参考地址: https://gallery.echartsjs.com/editor.html?c=xEyDk1hwBx
"""
w5=Sql_chaxun2(sql5)
sql5j=w5.chaxun()
x_data = list(sql5j['时间'])
y_data = list(sql5j['sl'])
c5 = (
Line()
.add_xaxis(x_data)
.add_yaxis("每小时创建工单数量()", y_data)
# legend_opts 图例配置项 配置了图例为圆形 最后还是直接关闭了图例配置项，因为图裂旁边的文字搞不定
# title_opts 配置了标题文字内容 标题文字颜色 标题文字大小
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='每小时创建工单数量', pos_left='120',
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='aqua', width=3)),
axislabel_opts=opts.LabelOpts(font_size=17),type_='value',split_number=12),
yaxis_opts=opts.AxisOpts(
is_show=False,
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='aqua', width=4)))
)
.set_series_opts(
# 标签配置项 配置了标签颜色为 黄色
label_opts=opts.LabelOpts(color='yellow', font_size=13),
# 线样式配置项 配置了线宽 配置了颜色
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='rgb(128, 128, 128)'),
# 标记点配置项目 配置了最大值
markpoint_opts=opts.MarkPointOpts(data=[opts.MarkPointItem(type_="max", symbol='circle')],
symbol_size=20),
)
.dump_options_with_quotes()
)
return c5
def bar3():
w6=Sql_chaxun2(sql6)
sql6j=w6.chaxun()
c3 = pd.DataFrame(sql6j.groupby('客户名称').size().sort_values(ascending=False).index)
c4 = pd.DataFrame(sql6j.groupby('客户名称').size().sort_values(ascending=False).values)
c6 =(
Bar(init_opts=opts.InitOpts(theme=ThemeType.DARK))
.add_yaxis('将要超时{5H} & 已超时', list(c4[0]))
.add_xaxis(list(c3['客户名称']))
# bar.reversal_axis() #将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='将要超时{5H} & 已超时', pos_left='130',
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='yellow', width=3)),
axislabel_opts=opts.LabelOpts(font_size=12, position='top', rotate=20)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='yellow', width=4)),
)
)
.dump_options_with_quotes()
)
return c6
html报表【样式 竖着】
#talbe1 返回报表
def baifeng(a):
'''专为 Remote_Fixed和SLA_Met 字段求百分比定义的函数 '''
a = str(a)
b1 = c[a][c[a] != 0].astype('str') # 过滤掉为0的行 并将数据类型设置为str
a2 = []
for i in b1:
str(i)
i2 = i.rstrip('%') # 去除每个字符串后面的百分号
a2.append(i2) # 将循环得到的结果保存到列表中
a3 = pd.Series(a2).astype('float64') # 用列表建立serries对象，因为列表无法求和
a3 = ('%.2f' % a3.mean() + '%') # 格式化输入浮点数 然后加上%号
return a3
#模板不支持range函数
@register.filter
def get_range(value):
return range(len(value))
#wtc 报表1
def baobiao(request):
# 第一步：获取数据
a = Sql_chaxun2(sql7) # 调用类实例化对象与查询sql语句
global c
c = a.chaxun() # 调用类的chaxun方法执行sql然后返回结果
# 第二步：数据清洗和列类型转换
c = c.fillna(0) # 空值用0填充
# 修改列的数据类型
c['Total_call'] = c['Total_call'].astype('int64') # 将Total_call 的float64类型改为int64
c['P1_call'] = c['P1_call'].astype('int64') # 将P1_call 的float64类型改为int64
# c['SLA_Met']=c['SLA_Met'].astype('int64') #将SLA_Met 的float64类型改为int64
c['No_onsite_time'] = c['No_onsite_time'].astype('int64') # 将No_onsite_time 的float64类型改为int64
# 第三步：数据整理
# 将x轴的索引取出放到列表中，然后在将列表转化为series类型，最后合并到dateframe类型中
i4 = []
for i in (c.columns):
i4.append(i)
del i4[0] # 删除日期 解决 指标 对接 30天指标汇总错误问题
i5 = pd.Series(i4) # 将列表类型转化为Series类型
c['指标'] = i5 # 新建一个列 列名为指标 并将series类型合并到dataframe类型中
# 以下下时进行30天指标汇总计算代码
c['30天指标汇总'] = 0
c['30天指标汇总'][0] = c['Total_call'].sum()
c['30天指标汇总'][1] = c['Unclosed'].sum()
c['30天指标汇总'][2] = c['Scheduled'].sum()
c['30天指标汇总'][3] = c['P1_call'].sum()
c['30天指标汇总'][4] = c['Over_SLA'].sum()
c['30天指标汇总'][5] = baifeng('SLA_Met') # 使用函数求值
c['30天指标汇总'][6] = c['Worst_TAT'][c['Worst_TAT'] != 0].astype('str').max() # 过滤掉时间中不为0的值 将数据类型转化为字符串
# Avg_onsite_time 求值
Avg_onsite_time1 = pd.to_datetime(c['Avg_onsite_time'][c['Avg_onsite_time'] != 0],
format='%H:%M:%S') # 过滤掉值为0的行，然后将数据类型转换为datetime
Avg_onsite_time2 = str(Avg_onsite_time1.mean()).split(' ')[1] # 将 平均值05:42:55.090909184 转化为字符串 ，然后以空格分割为列表
Avg_onsite_time = Avg_onsite_time2.split('.')[0]
c['30天指标汇总'][7] = Avg_onsite_time
c['30天指标汇总'][8] = (c['No_onsite_time'].dropna().sum())
c['30天指标汇总'][9] = (c['Onsite_1'].dropna().sum())
c['30天指标汇总'][10] = baifeng('Remote_Fixed') # 使用函数求值
c = c.fillna(0) # 空值用0填充
del c['指标'][12]
del c['指标'][13]
r3 = []
for r2 in range(len(c)):
r3.append(c.loc[r2].tolist())
return render(request,'baobiao1.html',locals())
html报表 【样式 横着】
#wtc 报表2 横着过来
def baobiao2(request):
import datetime
# 展示时间模块
# dt = datetime.now()
dt=datetime.datetime.now()
dt2 = f"{dt.year}年{dt.month}月{dt.day}日 {dt.hour}时{dt.minute}分"
#zha zhb 类对象实例
# 第一步：获取数据
# 1 查询ccti为所有
a = Sql_chaxun2(sql_zong()) # 调用类实例化对象与查询sql语句
d = a.chaxun() # 调用类的chaxun方法执行sql然后返回结果
d = d.fillna(0)
d = d.replace('100.00%','100%')
r4 = []
for ii2 in range(len(d)):
r4.append(d.loc[ii2].tolist())
# 2 查询ccti为 NW
a1=Sql_chaxun2(sql_zong(CCTI_CLASS='NW'))
d1=a1.chaxun()
d1=d1.fillna(0)
d1=d1.replace('100.00%','100%')
r5=[]
for ii3 in range(len(d1)):
r5.append(d1.loc[ii3].tolist())
# 3 查询ccti 为SW/PC01
a2 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC01'))
d2 = a2.chaxun()
d2 = d2.fillna(0)
d2 =d2.replace('100.00%','100%')
r6 = []
for ii4 in range(len(d2)):
r6.append(d2.loc[ii4].tolist())
# 4 查询ccti 为SW/PC02
a3 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC02'))
d3 = a3.chaxun()
d3 = d3.fillna(0)
d3 =d3.replace('100.00%','100%')
r7 = []
for ii5 in range(len(d3)):
r7.append(d3.loc[ii5].tolist())
# 5 查询ccti 为 SW/POS
a4 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/POS'))
d4 = a4.chaxun()
d4 = d4.fillna(0)
d4=d4.replace('100.00%','100%')
r8 = []
for ii6 in range(len(d4)):
r8.append(d4.loc[ii6].tolist())
# 6 查询ccti 为 SW/手持
a5 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/手持'))
d5 = a5.chaxun()
d5 = d5.fillna(0)
d5 = d5.replace('100.00%','100%')
r9 = []
for ii7 in range(len(d5)):
r9.append(d5.loc[ii7].tolist())
# 7 查询 ccti 为SW/SCO
a6 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/SCO'))
d6 = a6.chaxun()
d6 = d6.fillna(0)
d6 =d6.replace('100.00%','100%')
r10 = []
for ii8 in range(len(d6)):
r10.append(d6.loc[ii8].tolist())
# 8 查询 ccti 为HW
a7 = Sql_chaxun2(sql_zong(CCTI_CLASS='HW'))
d7 = a7.chaxun()
d7 = d7.fillna(0)
d7=d7.replace('100.00%','100%')
r11 = []
for ii9 in range(len(d7)):
r11.append(d7.loc[ii9].tolist())
return render(request,'baobiao2.html',locals())
将html报表保存为html文件通过访问指定url来调用django视图函数使用邮件发送给指定收件人
如果项目部署在linux环境下可以编写shell脚本使用 curl -i 来访问url，并设置linux周期性任务来指定特定的时间将报表发送给指定的用户
#wtc 报表2 横着过来
#本视图函数是为了渲染页面的时候直接得时候保存为html文件发送给固定人员
def baobiao2_sendmail(request):
# 展示时间模块
from datetime import datetime
dt = datetime.now()
dt2 = f"{dt.year}年{dt.month}月{dt.day}日 {dt.hour}时{dt.minute}分"
#zha zhb 类对象实例
# 第一步：获取数据
# 1 查询ccti为所有
a = Sql_chaxun2(sql_zong()) # 调用类实例化对象与查询sql语句
d = a.chaxun() # 调用类的chaxun方法执行sql然后返回结果
d = d.fillna(0)
d = d.replace('100.00%','100%')
r4 = []
for ii2 in range(len(d)):
r4.append(d.loc[ii2].tolist())
# 2 查询ccti为 NW
a1=Sql_chaxun2(sql_zong(CCTI_CLASS='NW'))
d1=a1.chaxun()
d1=d1.fillna(0)
d1=d1.replace('100.00%','100%')
r5=[]
for ii3 in range(len(d1)):
r5.append(d1.loc[ii3].tolist())
# 3 查询ccti 为SW/PC01
a2 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC01'))
d2 = a2.chaxun()
d2 = d2.fillna(0)
d2 =d2.replace('100.00%','100%')
r6 = []
for ii4 in range(len(d2)):
r6.append(d2.loc[ii4].tolist())
# 4 查询ccti 为SW/PC02
a3 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC02'))
d3 = a3.chaxun()
d3 = d3.fillna(0)
d3 =d3.replace('100.00%','100%')
r7 = []
for ii5 in range(len(d3)):
r7.append(d3.loc[ii5].tolist())
# 5 查询ccti 为 SW/POS
a4 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/POS'))
d4 = a4.chaxun()
d4 = d4.fillna(0)
d4=d4.replace('100.00%','100%')
r8 = []
for ii6 in range(len(d4)):
r8.append(d4.loc[ii6].tolist())
# 6 查询ccti 为 SW/手持
a5 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/手持'))
d5 = a5.chaxun()
d5 = d5.fillna(0)
d5 = d5.replace('100.00%','100%')
r9 = []
for ii7 in range(len(d5)):
r9.append(d5.loc[ii7].tolist())
# 7 查询 ccti 为SW/SCO
a6 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/SCO'))
d6 = a6.chaxun()
d6 = d6.fillna(0)
d6 =d6.replace('100.00%','100%')
r10 = []
for ii8 in range(len(d6)):
r10.append(d6.loc[ii8].tolist())
# 8 查询 ccti 为HW
a7 = Sql_chaxun2(sql_zong(CCTI_CLASS='HW'))
d7 = a7.chaxun()
d7 = d7.fillna(0)
d7=d7.replace('100.00%','100%')
r11 = []
for ii9 in range(len(d7)):
r11.append(d7.loc[ii9].tolist())
html=render(request,'baobiao2.html',locals())
html2=html.content.decode()#bytes类型转为str
print(type(html2))
# 下面是保存网页并通过邮件发送的方式
from django.core import mail # 导入发送邮件的模块
from email.mime.text import MIMEText # html格式和文本格式邮件
from django.core.mail import send_mail, EmailMultiAlternatives
from email.header import make_header
from django.core.mail import send_mail, EmailMultiAlternatives
'''将网页文件写入文本'''
# 获取当前时间 时/分/秒
import datetime
time = datetime.datetime.now().strftime('%H-%M-%S')
# 将网页写入文件中
try:
with open(f'./static/mail/Daily_Report_WTC-ALL-{time}.html', 'wt', encoding='UTF-8') as p:
p.write(html2)
print('写入成功')
except:
print('文件写入失败')
'''开始生成消息'''
subject = '测试邮件' # 邮件主题
# message = 'bill.ceshi' #邮件内容
text_content = '这是一封重要的报告邮件.'
from_email = '[email protected]' # 发件人
# '[email protected]'
recipient_list = ['[email protected]', '[email protected]'] # 收件人
html_content = '尊敬的先生/女士您好
这是一封重要的机密文件，请查阅后及时销毁。
'
# html_message='' 带有Html标签的邮件内容
msg = EmailMultiAlternatives(subject, text_content, from_email, recipient_list)
# msg.attach_alternative('text/html')
'''添加html附件--Daily_Report_WTC-ALL-14-11-16.html'''
msg.attach_file(f'./static/mail/Daily_Report_WTC-ALL-{time}.html') # 添加附件代码
try:
msg.send()
return HttpResponse('这个是baobiao2_sendmail函数发送的邮件')
except:
return HttpResponse('邮件发送失败，请联系bill')效果
demo2 应用部分完整代码
urls.py
from django.urls import path,include
from .views import *
urlpatterns=[
# 第一个bar视图
path('bar', ChartView.as_view(), name='demo'),
# 第二个bar2视图
path('bar2', ChartView2.as_view(), name='demo'),
# 第三个pie1视图
path('pie1', ChartView3.as_view(), name='demo'),
# 第四个line1 视图
path('line1', ChartView4.as_view(), name='demo'),
path('line2', ChartView5.as_view(), name='demo'),
path('bar3', ChartView6.as_view(), name='demo'),
path('b1',ChartView7.as_view(),name='demo'),
path('index', IndexView.as_view(), name='demo'), #看板首页 版本1
path('2index', IndexView3.as_view(), name='demo'), #看板首页 版本2
#path('baobiao',IndexView2.as_view(),name='demo'),
#报表一
path('ceshi',baobiao),
#报表二
path('ceshi2',baobiao2),
#发送邮件视图
path('sendmail',send_mail1),#该视图中下载网页函数不可访问本机url
#发送邮件视图
#该视图不用访问url download网页而是直接将渲染过后的网页保存下来然后通过邮件发送
path('sendmail2',baobiao2_sendmail)
]views.py
from django.shortcuts import render
import json
from random import randrange
from django.http import HttpResponse
from rest_framework.views import APIView
#导入模板
from django.shortcuts import render
from django.template.defaulttags import register #首先在view.py里导入register模块，这是干嘛的呢？他是Django自定义函数的
#作图和连接数据的的模块
import pyecharts
from pyecharts.charts import Bar #导入柱形图
from pyecharts import options as opts #导入配置
import pymssql #连接sqlserver数据库的包
import pandas as pd
from pyecharts.globals import ThemeType #导入主题
from pyecharts.charts import Pie,Line, Grid #导入饼图 折线图
from pyecharts.commons.utils import JsCode
from .sql import * #导入sql语句中的变量
from datetime import datetime
from datetime import *
import datetime
import requests
from pyecharts.charts import Liquid
#做表格需要模块
from pyecharts.components import Table
from pyecharts.options import ComponentTitleOpts
#------------------------------------------------------
# Create your views here.
def response_as_json(data):
json_str = json.dumps(data)
response = HttpResponse(
json_str,
content_type="application/json",
)
response["Access-Control-Allow-Origin"] = "*"
return response
def json_response(data, code=200):
data = {
"code": code,
"msg": "success",
"data": data,
}
return response_as_json(data)
def json_error(error_string="error", code=500, **kwargs):
data = {
"code": code,
"msg": error_string,
"data": {}
}
data.update(kwargs)
return response_as_json(data)
JsonResponse = json_response
JsonError = json_error
#定义数据库查询类
class Sql_chaxun2():
'''初始化sqlserver 连接属性'''
def __init__(self,sql):
self.servername='888.888.888.888' #服务器名称
self.username='nicai' #账户
self.port='6不6' #端口号
self.password='不6' #密码
self.dabasename='VEII'
self.sql=sql
self.sqlj=''
def chaxun(self):
con=pymssql.connect(server=self.servername,user=self.username,password=self.password,database=self.dabasename,port=self.port,charset='utf8')
print('sqlserver 连接成功')
self.sqlj=pd.read_sql(self.sql,con)
con.commit() #提交对数据库的操作
con.close() #关闭数据库
print('关闭数据库成功')
return self.sqlj
def bar1():
#1每个服务人员处理中工单数量 [已完成]
w=Sql_chaxun2(sql1) #使用查询数据库的类
sql1j=w.chaxun()
c1=(
Bar(init_opts=opts.InitOpts( width='400px',height='400px'))
.add_yaxis('WTCCN-VEISW服务人员工单数量',list(sql1j['sl']))
.add_xaxis((list(sql1j['处理人'])))
#bar.reversal_axis() #将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='工程师处理中工单数量', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white', font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='springgreen', width='3')),
axislabel_opts=opts.LabelOpts(font_size=12,position='top',rotate=45)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='springgreen', width='4')))
)
.set_series_opts(
itemstyle_opts={
"normal": {
"color": JsCode(
"""new echarts.graphic.LinearGradient(0, 0, 0, 1, [{
offset: 0,color: 'rgba(0, 244, 255, 1)'}
,{offset: 1,color: 'rgba(0, 77, 167, 1)'}], false)
"""
), # 调整柱子颜色渐变
'shadowBlur': 15, # 光影大小
"barBorderRadius": [100, 100, 100, 100], # 调整柱子圆角弧度
"shadowColor": "#0EEEF9", # 调整阴影颜色
'shadowOffsetY': 2,
'shadowOffsetX': 2, # 偏移量
}
}
)
.dump_options_with_quotes() #设置对象
)
return c1
def bar2():
# 查询队列（services ai中的支持组）中的正在开着工单数量top10
w2=Sql_chaxun2(sql2)
sql2j=w2.chaxun()
c2 = (
Bar()
.add_xaxis(list(sql2j['支持组']))
.add_yaxis('支持组中工单数量TOP10', (list(sql2j['value1'])),label_opts=opts.LabelOpts(position='top',color='lightcyan', font_size=20))
#.reversal_axis() # 将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='队列处理中工单数量TOP10', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lightcyan', width='3')),
axislabel_opts=opts.LabelOpts(font_size=8,position='top',rotate=20)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lightcyan', width='4')),
axislabel_opts=opts.LabelOpts(font_size=9,position='top'))
)
.set_series_opts(
itemstyle_opts={
"normal": {
"color": JsCode(
"""new echarts.graphic.LinearGradient(0, 0, 0, 1, [{
offset: 0,color: 'rgba(0, 244, 255, 1)'}
,{offset: 1,color: 'rgba(0, 77, 167, 1)'}], false)
"""
), # 调整柱子颜色渐变
'shadowBlur': 5, # 光影大小
"barBorderRadius": [100, 100, 100, 100], # 调整柱子圆角弧度
"shadowColor": "#0EEEF9", # 调整阴影颜色
'shadowOffsetY': 2,
'shadowOffsetX': 2, # 偏移量
}
}
)
.dump_options_with_quotes() # 设置对象
)
return c2
def pie1():
# 3所有开着工单的详细信息 饼图--饼图相比其他图形 要求数据是一对一对的
w3=Sql_chaxun2(sql3)
sql3j=w3.chaxun()
c1 = pd.DataFrame(sql3j.groupby('客户名称').size().sort_values(ascending=False).head(10).index)
c2 = pd.DataFrame(sql3j.groupby('客户名称').size().sort_values(ascending=False).head(10).values)
c3 = (
Pie()
.add("", [list(z) for z in zip(c1['客户名称'], c2[0])])
.set_colors(["aqua", "greenyellow", "lightcyan", "red", "pink", "orange", "purple",'deeppink','darkred','darkslategray'])
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='处理中工单数量', pos_left=300,pos_top=1,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='red', width='3')),
axislabel_opts=opts.LabelOpts(font_size=17)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='red', width='4')))
)
# .set_global_opts(title_opts=opts.TitleOpts(title="Pie-设置颜色"))
.set_series_opts(label_opts=opts.LabelOpts(formatter="{b}: {c}"))
.dump_options_with_quotes()
)
return c3
def line1():
# 4近七日新建和关闭工单数量
w4=Sql_chaxun2(sql4)
sql4j=w4.chaxun()
c4 = (
Line()
.add_xaxis(list(sql4j['时间']))
.add_yaxis('新建数量', list(sql4j['新建数量']), label_opts=opts.LabelOpts(position='top', color='mediumspringgreen', font_size=20, ),
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='mediumspringgreen'))
.add_yaxis("关闭数量", list(sql4j['关闭数量']), label_opts=opts.LabelOpts(position='bottom', color='blueviolet', font_size=20),
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='blueviolet'))
.set_global_opts(legend_opts=opts.LegendOpts(is_show=True,pos_top=20,textstyle_opts=opts.TextStyleOpts(color='Brown',font_size=15)),
title_opts=opts.TitleOpts(title='近七日新建和关闭工单数量', pos_left=130,
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lime', width='4')),
axislabel_opts=opts.LabelOpts(font_size=12)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='lime', width='4')))
)
.dump_options_with_quotes()
)
return c4
def line2():
# 5每小时创建工单数量
"""
参考地址: https://gallery.echartsjs.com/editor.html?c=xEyDk1hwBx
"""
w5=Sql_chaxun2(sql5)
sql5j=w5.chaxun()
x_data = list(sql5j['时间'])
y_data = list(sql5j['sl'])
c5 = (
Line()
.add_xaxis(x_data)
.add_yaxis("每小时创建工单数量()", y_data)
# legend_opts 图例配置项 配置了图例为圆形 最后还是直接关闭了图例配置项，因为图裂旁边的文字搞不定
# title_opts 配置了标题文字内容 标题文字颜色 标题文字大小
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='每小时创建工单数量', pos_left='120',
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='aqua', width=3)),
axislabel_opts=opts.LabelOpts(font_size=17),type_='value',split_number=12),
yaxis_opts=opts.AxisOpts(
is_show=False,
axisline_opts=opts.AxisLineOpts(linestyle_opts=opts.LineStyleOpts(color='aqua', width=4)))
)
.set_series_opts(
# 标签配置项 配置了标签颜色为 黄色
label_opts=opts.LabelOpts(color='yellow', font_size=13),
# 线样式配置项 配置了线宽 配置了颜色
linestyle_opts=opts.LineStyleOpts(is_show=False, width=3, color='rgb(128, 128, 128)'),
# 标记点配置项目 配置了最大值
markpoint_opts=opts.MarkPointOpts(data=[opts.MarkPointItem(type_="max", symbol='circle')],
symbol_size=20),
)
.dump_options_with_quotes()
)
return c5
def bar3():
w6=Sql_chaxun2(sql6)
sql6j=w6.chaxun()
c3 = pd.DataFrame(sql6j.groupby('客户名称').size().sort_values(ascending=False).index)
c4 = pd.DataFrame(sql6j.groupby('客户名称').size().sort_values(ascending=False).values)
c6 =(
Bar(init_opts=opts.InitOpts(theme=ThemeType.DARK))
.add_yaxis('将要超时{5H} & 已超时', list(c4[0]))
.add_xaxis(list(c3['客户名称']))
# bar.reversal_axis() #将柱状图反转过来作为横着条形图
.set_global_opts(legend_opts=opts.LegendOpts(is_show=False),
title_opts=opts.TitleOpts(title='将要超时{5H} & 已超时', pos_left='130',
title_textstyle_opts=opts.TextStyleOpts(color='white',
font_size=18)),
xaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='yellow', width=3)),
axislabel_opts=opts.LabelOpts(font_size=12, position='top', rotate=20)),
yaxis_opts=opts.AxisOpts(
axisline_opts=opts.AxisLineOpts(
linestyle_opts=opts.LineStyleOpts(color='yellow', width=4)),
)
)
.dump_options_with_quotes()
)
return c6
#talbe1 返回报表
def baifeng(a):
'''专为 Remote_Fixed和SLA_Met 字段求百分比定义的函数 '''
a = str(a)
b1 = c[a][c[a] != 0].astype('str') # 过滤掉为0的行 并将数据类型设置为str
a2 = []
for i in b1:
str(i)
i2 = i.rstrip('%') # 去除每个字符串后面的百分号
a2.append(i2) # 将循环得到的结果保存到列表中
a3 = pd.Series(a2).astype('float64') # 用列表建立serries对象，因为列表无法求和
a3 = ('%.2f' % a3.mean() + '%') # 格式化输入浮点数 然后加上%号
return a3
#模板不支持range函数
@register.filter
def get_range(value):
return range(len(value))
#wtc 报表1
def baobiao(request):
# 第一步：获取数据
a = Sql_chaxun2(sql7) # 调用类实例化对象与查询sql语句
global c
c = a.chaxun() # 调用类的chaxun方法执行sql然后返回结果
# 第二步：数据清洗和列类型转换
c = c.fillna(0) # 空值用0填充
# 修改列的数据类型
c['Total_call'] = c['Total_call'].astype('int64') # 将Total_call 的float64类型改为int64
c['P1_call'] = c['P1_call'].astype('int64') # 将P1_call 的float64类型改为int64
# c['SLA_Met']=c['SLA_Met'].astype('int64') #将SLA_Met 的float64类型改为int64
c['No_onsite_time'] = c['No_onsite_time'].astype('int64') # 将No_onsite_time 的float64类型改为int64
# 第三步：数据整理
# 将x轴的索引取出放到列表中，然后在将列表转化为series类型，最后合并到dateframe类型中
i4 = []
for i in (c.columns):
i4.append(i)
del i4[0] # 删除日期 解决 指标 对接 30天指标汇总错误问题
i5 = pd.Series(i4) # 将列表类型转化为Series类型
c['指标'] = i5 # 新建一个列 列名为指标 并将series类型合并到dataframe类型中
# 以下下时进行30天指标汇总计算代码
c['30天指标汇总'] = 0
c['30天指标汇总'][0] = c['Total_call'].sum()
c['30天指标汇总'][1] = c['Unclosed'].sum()
c['30天指标汇总'][2] = c['Scheduled'].sum()
c['30天指标汇总'][3] = c['P1_call'].sum()
c['30天指标汇总'][4] = c['Over_SLA'].sum()
c['30天指标汇总'][5] = baifeng('SLA_Met') # 使用函数求值
c['30天指标汇总'][6] = c['Worst_TAT'][c['Worst_TAT'] != 0].astype('str').max() # 过滤掉时间中不为0的值 将数据类型转化为字符串
# Avg_onsite_time 求值
Avg_onsite_time1 = pd.to_datetime(c['Avg_onsite_time'][c['Avg_onsite_time'] != 0],
format='%H:%M:%S') # 过滤掉值为0的行，然后将数据类型转换为datetime
Avg_onsite_time2 = str(Avg_onsite_time1.mean()).split(' ')[1] # 将 平均值05:42:55.090909184 转化为字符串 ，然后以空格分割为列表
Avg_onsite_time = Avg_onsite_time2.split('.')[0]
c['30天指标汇总'][7] = Avg_onsite_time
c['30天指标汇总'][8] = (c['No_onsite_time'].dropna().sum())
c['30天指标汇总'][9] = (c['Onsite_1'].dropna().sum())
c['30天指标汇总'][10] = baifeng('Remote_Fixed') # 使用函数求值
c = c.fillna(0) # 空值用0填充
del c['指标'][12]
del c['指标'][13]
r3 = []
for r2 in range(len(c)):
r3.append(c.loc[r2].tolist())
return render(request,'baobiao1.html',locals())
#wtc 报表2 横着过来
def baobiao2(request):
import datetime
# 展示时间模块
# dt = datetime.now()
dt=datetime.datetime.now()
dt2 = f"{dt.year}年{dt.month}月{dt.day}日 {dt.hour}时{dt.minute}分"
#zha zhb 类对象实例
# 第一步：获取数据
# 1 查询ccti为所有
a = Sql_chaxun2(sql_zong()) # 调用类实例化对象与查询sql语句
d = a.chaxun() # 调用类的chaxun方法执行sql然后返回结果
d = d.fillna(0)
d = d.replace('100.00%','100%')
r4 = []
for ii2 in range(len(d)):
r4.append(d.loc[ii2].tolist())
# 2 查询ccti为 NW
a1=Sql_chaxun2(sql_zong(CCTI_CLASS='NW'))
d1=a1.chaxun()
d1=d1.fillna(0)
d1=d1.replace('100.00%','100%')
r5=[]
for ii3 in range(len(d1)):
r5.append(d1.loc[ii3].tolist())
# 3 查询ccti 为SW/PC01
a2 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC01'))
d2 = a2.chaxun()
d2 = d2.fillna(0)
d2 =d2.replace('100.00%','100%')
r6 = []
for ii4 in range(len(d2)):
r6.append(d2.loc[ii4].tolist())
# 4 查询ccti 为SW/PC02
a3 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC02'))
d3 = a3.chaxun()
d3 = d3.fillna(0)
d3 =d3.replace('100.00%','100%')
r7 = []
for ii5 in range(len(d3)):
r7.append(d3.loc[ii5].tolist())
# 5 查询ccti 为 SW/POS
a4 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/POS'))
d4 = a4.chaxun()
d4 = d4.fillna(0)
d4=d4.replace('100.00%','100%')
r8 = []
for ii6 in range(len(d4)):
r8.append(d4.loc[ii6].tolist())
# 6 查询ccti 为 SW/手持
a5 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/手持'))
d5 = a5.chaxun()
d5 = d5.fillna(0)
d5 = d5.replace('100.00%','100%')
r9 = []
for ii7 in range(len(d5)):
r9.append(d5.loc[ii7].tolist())
# 7 查询 ccti 为SW/SCO
a6 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/SCO'))
d6 = a6.chaxun()
d6 = d6.fillna(0)
d6 =d6.replace('100.00%','100%')
r10 = []
for ii8 in range(len(d6)):
r10.append(d6.loc[ii8].tolist())
# 8 查询 ccti 为HW
a7 = Sql_chaxun2(sql_zong(CCTI_CLASS='HW'))
d7 = a7.chaxun()
d7 = d7.fillna(0)
d7=d7.replace('100.00%','100%')
r11 = []
for ii9 in range(len(d7)):
r11.append(d7.loc[ii9].tolist())
return render(request,'baobiao2.html',locals())
#获取网页文件函数
def gethtml2(url):
try:
u={'User-Agent':'Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 UBrowser/6.2.4098.3 Safari/537.36'}
print('正在访问下载download该url对应网页')
r=requests.get(url,params=u)
print(r.status_code)
r.raise_for_status() #判断是否异常
r.encoding=r.apparent_encoding
print('网页读取成功')
html=r.text #将网页保存到html 变量中
except:
html=('网页访问失败')
return html
#发送邮件视图函数
def send_mail1(request):
'''该函数不能访问自己django主服务器所在主机url'''
from django.core import mail #导入发送邮件的模块
from email.mime.text import MIMEText # html格式和文本格式邮件
from django.core.mail import send_mail, EmailMultiAlternatives
from email.header import make_header
from django.core.mail import send_mail, EmailMultiAlternatives
'''将网页文件写入文本'''
url2 ='https://www.thepaper.cn/newsDetail_forward_19728680'
url1='http://172.16.64.121:8001/demo2/sendmail'
html=gethtml2(url2) #获取response.text 文本
# 获取当前时间 时/分/秒
import datetime
time = datetime.datetime.now().strftime('%H-%M-%S')
# 将网页写入文件中
try:
with open(f'./static/mail/Daily_Report_WTC-ALL-{time}.html', 'wt', encoding='UTF-8') as p:
p.write(html)
print('写入成功')
except:
print('文件写入失败')
'''开始生成消息'''
subject = '测试邮件' #邮件主题
#message = 'bill.ceshi' #邮件内容
text_content = '这是一封重要的报告邮件.'
from_email = '[email protected]' #发件人
#'[email protected]'
recipient_list = ['[email protected]', '[email protected]'] #收件人
html_content = '尊敬的先生/女士您好
这是一封重要的机密文件，请查阅后及时销毁。
'
#html_message='' 带有Html标签的邮件内容
msg=EmailMultiAlternatives(subject,text_content,from_email,recipient_list)
#msg.attach_alternative('text/html')
'''添加html附件--Daily_Report_WTC-ALL-14-11-16.html'''
msg.attach_file(f'./static/mail/Daily_Report_WTC-ALL-{time}.html')#添加附件代码
try:
msg.send()
return HttpResponse('邮件已经发送，请查收')
except:
return HttpResponse('邮件发送失败，请联系bill')
pass
#wtc 报表2 横着过来
#本视图函数是为了渲染页面的时候直接得时候保存为html文件发送给固定人员
def baobiao2_sendmail(request):
# 展示时间模块
from datetime import datetime
dt = datetime.now()
dt2 = f"{dt.year}年{dt.month}月{dt.day}日 {dt.hour}时{dt.minute}分"
#zha zhb 类对象实例
# 第一步：获取数据
# 1 查询ccti为所有
a = Sql_chaxun2(sql_zong()) # 调用类实例化对象与查询sql语句
d = a.chaxun() # 调用类的chaxun方法执行sql然后返回结果
d = d.fillna(0)
d = d.replace('100.00%','100%')
r4 = []
for ii2 in range(len(d)):
r4.append(d.loc[ii2].tolist())
# 2 查询ccti为 NW
a1=Sql_chaxun2(sql_zong(CCTI_CLASS='NW'))
d1=a1.chaxun()
d1=d1.fillna(0)
d1=d1.replace('100.00%','100%')
r5=[]
for ii3 in range(len(d1)):
r5.append(d1.loc[ii3].tolist())
# 3 查询ccti 为SW/PC01
a2 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC01'))
d2 = a2.chaxun()
d2 = d2.fillna(0)
d2 =d2.replace('100.00%','100%')
r6 = []
for ii4 in range(len(d2)):
r6.append(d2.loc[ii4].tolist())
# 4 查询ccti 为SW/PC02
a3 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/PC02'))
d3 = a3.chaxun()
d3 = d3.fillna(0)
d3 =d3.replace('100.00%','100%')
r7 = []
for ii5 in range(len(d3)):
r7.append(d3.loc[ii5].tolist())
# 5 查询ccti 为 SW/POS
a4 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/POS'))
d4 = a4.chaxun()
d4 = d4.fillna(0)
d4=d4.replace('100.00%','100%')
r8 = []
for ii6 in range(len(d4)):
r8.append(d4.loc[ii6].tolist())
# 6 查询ccti 为 SW/手持
a5 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/手持'))
d5 = a5.chaxun()
d5 = d5.fillna(0)
d5 = d5.replace('100.00%','100%')
r9 = []
for ii7 in range(len(d5)):
r9.append(d5.loc[ii7].tolist())
# 7 查询 ccti 为SW/SCO
a6 = Sql_chaxun2(sql_zong(CCTI_CLASS='SW/SCO'))
d6 = a6.chaxun()
d6 = d6.fillna(0)
d6 =d6.replace('100.00%','100%')
r10 = []
for ii8 in range(len(d6)):
r10.append(d6.loc[ii8].tolist())
# 8 查询 ccti 为HW
a7 = Sql_chaxun2(sql_zong(CCTI_CLASS='HW'))
d7 = a7.chaxun()
d7 = d7.fillna(0)
d7=d7.replace('100.00%','100%')
r11 = []
for ii9 in range(len(d7)):
r11.append(d7.loc[ii9].tolist())
html=render(request,'baobiao2.html',locals())
html2=html.content.decode()#bytes类型转为str
print(type(html2))
# 下面是保存网页并通过邮件发送的方式
from django.core import mail # 导入发送邮件的模块
from email.mime.text import MIMEText # html格式和文本格式邮件
from django.core.mail import send_mail, EmailMultiAlternatives
from email.header import make_header
from django.core.mail import send_mail, EmailMultiAlternatives
'''将网页文件写入文本'''
# 获取当前时间 时/分/秒
import datetime
time = datetime.datetime.now().strftime('%H-%M-%S')
# 将网页写入文件中
try:
with open(f'./static/mail/Daily_Report_WTC-ALL-{time}.html', 'wt', encoding='UTF-8') as p:
p.write(html2)
print('写入成功')
except:
print('文件写入失败')
'''开始生成消息'''
subject = '测试邮件' # 邮件主题
# message = 'bill.ceshi' #邮件内容
text_content = '这是一封重要的报告邮件.'
from_email = '[email protected]' # 发件人
# '[email protected]'
recipient_list = ['[email protected]', '[email protected]'] # 收件人
html_content = '尊敬的先生/女士您好
这是一封重要的机密文件，请查阅后及时销毁。
'
# html_message='' 带有Html标签的邮件内容
msg = EmailMultiAlternatives(subject, text_content, from_email, recipient_list)
# msg.attach_alternative('text/html')
'''添加html附件--Daily_Report_WTC-ALL-14-11-16.html'''
msg.attach_file(f'./static/mail/Daily_Report_WTC-ALL-{time}.html') # 添加附件代码
try:
msg.send()
return HttpResponse('这个是baobiao2_sendmail函数发送的邮件')
except:
return HttpResponse('邮件发送失败，请联系bill')
#bar()
class ChartView(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(bar1()))
#bar2()
class ChartView2(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(bar2()))
#pie1()
class ChartView3(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(pie1()))
#line1
class ChartView4(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(line1()))
#line2
class ChartView5(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(line2()))
#bar3
class ChartView6(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(bar3()))
#table1 图7
class ChartView7(APIView):
def get(self, request, *args, **kwargs):
return JsonResponse(json.loads(baobiao()))
#看板首页 版本1
class IndexView(APIView):
def get(self, request, *args, **kwargs):
return render(request,'2index.html')
#看板首页 版本2
class IndexView3(APIView):
def get(self, request, *args, **kwargs):
return render(request,'3index.html')
#报表的html
class IndexView2(APIView):
def get(self, request, *args, **kwargs):
return render(request,'baobiao1.html',locals())
sql.py
#查询数据库的语句
#1 每个服务人员处理中工单数量 [已完成]
sql1='''
select t2.E_MAIL 处理人, count(t1.TICKET_ID) sl
from
VAPP_ITEM t1 join ORG_CONTACT t2 ON t1.assigned_to_contact_id=t2.ROW_ID
where t1.TICKET_STATUS IN ('Active','New','Queued')
group by t2.E_MAIL
'''
#2, 查询队列（services ai中的支持组）中的正在开着工单数量top10 [已完成]
#目前没有10个组，所以不能用limit 10
sql2='''
select assigned_to_group_name 支持组,COUNT(TICKET_ID) value1
from VAPP_ITEM
where TICKET_STATUS in ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation')
GROUP BY assigned_to_group_name
order by value1 desc
'''
#3 所有开着工单的详细信息 [已完成]
sql3='''
SELECT
vi.ROW_ID '系统ID',
(SELECT TOP 1 metric_value from VSLA_METRIC_CALCULATIONS as sla WHERE sla.ticket_id=vi.ROW_ID) as 'SLA所用时间(Min)',
sla_compliance_status_indicator as 'SLA状态',
ticket_identifier as '工单号',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=561) as '内部工单号',
TICKET_STATUS as '状态',
[person1_root_org_name] as'客户名称',
person1_org_name as '门店编号',
closed_by_group_name as '关闭组',
(closed_by_name+'.'+closed_by_last_name) as '关闭人',
ticket_description as '问题描述',
last_worklog as '最后工作日志',
DATEADD(SECOND, last_worklog_date, '1970/1/1 08:00:00') as '最后工作日志时间',
(SELECT top 1 [LVL1_CAT] +' - '+ [LVL2_CAT] FROM [VIC_HIERARCHICAL_TREE_DATA] where CHT_ID = (SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=557)) as '解决分类',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=578) as '解决办法',
(created_by_name+'.'+created_by_last_name) as '创建人',
DATEADD(SECOND, CREATED_DATE, '1970/1/1 08:00:00') as '创建时间',
(closed_by_name+'.'+closed_by_last_name) as '关单人',
DATEADD(SECOND, resolved_date, '1970/1/1 08:00:00') as '解决时间',
DATEADD(SECOND, closed_date, '1970/1/1 08:00:00') as '关闭时间',
CCTI_CLASS as '类',
CCTI_CATEGORY as '类别',
CCTI_TYPE as '类型',
CCTI_ITEM as '项目',
sla_target_name as 'SLA',
(SELECT top 1 DATEADD(SECOND, [status_created_date], '1970/1/1 08:00:00') FROM VAPP_HISTORY vh where vh.row_id = vi.ROW_ID and status='Active' order by status_created_date) as '首次响应时间',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=549) as '联系人',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=550) as '联系电话',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=552) as '上门人',
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553) as '上门时间',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=554) as '第二次上门人',
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=555) as '第二次上门时间',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=556) as '第三次上门人',
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=558) as '第三次上门时间',
person1_hierarchical_path as '组织',
person1_last_name as '城市',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=559) as 'CSS',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=560) as '反馈意见',
(SELECT TOP 1 ATTR_VALUE FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=548) as '客户单号'
from VAPP_ITEM as vi WHERE TICKET_STATUS in ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation')
'''
#4 近七日新建和关闭工单数量 [已完成]
sql4='''
select a.cr_time 时间, a.asl 新建数量,b.bsl 关闭数量
from (select CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120) cr_time, COUNT(*) asl
from VAPP_ITEM
where datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120),GETDATE())<=7
group by CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120)) a
join
(select CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE+8*3600,'1970-01-01 00:00:00')),120) cl_time, COUNT(*) bsl
from VAPP_ITEM
where datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE+8*3600,'1970-01-01 00:00:00')),120),GETDATE())<=7
group by CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE+8*3600,'1970-01-01 00:00:00')),120)) b
on a.cr_time=b.cl_time;
'''
#5 每小时创建工单数量 [已完成]
sql5='''
select DATEPART(hh, (DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00'))) 时间,COUNT(*) sl
from VAPP_ITEM
where CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')),120)=convert(VARCHAR(10),getdate(),120)
group by DATEPART(hh, (DATEADD(S,CREATED_DATE+8*3600,'1970-01-01 00:00:00')))
'''
#6sla将要超时以及已超时
sql6='''
select [person1_root_org_name] as '客户名称',COUNT(TICKET_ID) 数量
from
VAPP_ITEM
where sla_compliance_status_indicator in ('Breached SLA')
GROUP BY
[person1_root_org_name]
'''
sql7='''
/*
@kehu 定义查询的客户
@tianshu 定义查询的天数
@sla_target_name 定义查询工单的优先级
@CCTI_CLASS 定义ccti的类型
*/
declare @kehu VARCHAR(20)
set @kehu ='WTC';
declare @tianshu int
set @tianshu=30
declare @sla_target_name varchar(20)
set @sla_target_name='WTC - P2'
declare @CCTI_CLASS varchar(20)
set @CCTI_CLASS='HW'
select
t1.cr_date 日期,
t2.Total_call,
t3.Unclosed,
t4.Scheduled,
t5.P1_call,
t6.Over_SLA,
/*datename(day,t1.cr_date) 日期,*/
t7.SLA_Met,
t8.Worst_TAT,
t9.Avg_onsite_time,
t10.No_onsite_time,
t11.Onsite_1,
t12.Remote_Fixed
from
(select convert(varchar(10),dateadd(dd,number,(getdate()-@tianshu)),120) cr_date
from master..spt_values
where type = 'P'
and number < @tianshu)
as t1
left join
/*Total Call，最近30天每日创建工单数量 不统计删除工单*/
(select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) Total_call
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t2
on t1.cr_date=t2.cr_date
left join
/*Unclosed 最近30天状态为开着的未关单数量，已创建时间排序*/
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) Unclosed
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30 and TICKET_STATUS IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation') and person1_root_org_name = @kehu
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t3
on t1.cr_date=t3.cr_date
left join
/* Scheduled 最近30天每天sla应到期工单数量且 工单状态为未关 （按照到期时间排序）
确认工单状态
*/
(
SELECT
a.cr_date,
COUNT ( TICKET_ID ) Scheduled
from
(Select CONVERT (VARCHAR ( 10 ),
DATEADD(SECOND, (select top 1 sla_due_by from VSLA_AGREEMENT_COMPLIANCE_LIST_UX as vc where vc.item_id=vi.ROW_ID order by threshold_sort_order desc), '1970/1/1 08:00:00') ,120) as 'cr_date',
vi.TICKET_ID
from VAPP_ITEM as vi where person1_root_org_name = @kehu and TICKET_STATUS not in ('Closed','Archive','Request - Delete','Approved','Submitted') and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,vi.CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30) as a
GROUP BY
a.cr_date
)
as t4
on t1.cr_date=t4.cr_date
left join
/* P1_call 最近30天工单优先级最高的数量（按照创建时间排序）*/
(select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) P1_call
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30 and sla_target_name=@sla_target_name
and person1_root_org_name = @kehu
and TICKET_STATUS not in ('Request - Delete','Approved','Submitted')
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t5
on t1.cr_date=t5.cr_date
left join
/*Over_SLA 最近30天工单状态已超时工单数量 按照创建时间排序 */
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) Over_SLA
from
VAPP_ITEM
where
sla_compliance_status_indicator='Breached SLA' and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30 and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
GROUP by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t6
on t1.cr_date=t6.cr_date
left join
/*SLA_Met 最近30天达成率 按照创建时间排序 公式（totalcall - uniclosed - oversla）/(totalcall - uniclosed ) */
(
select
a.cr_date,
/*(a.xjsl/b.gdsl) SLA_Met*/
CAST(CAST(a.xjsl*1.0*100 / b.gdsl AS decimal(10,2)) AS varchar(50)) +'%' SLA_Met
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) xjsl
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
AND TICKET_STATUS NOT IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation','Request - Delete','Approved','Submitted')
AND sla_compliance_status_indicator NOT IN ('Breached SLA','SLA Not Applied')
and person1_root_org_name = @kehu
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) as a
join
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) gdsl
from
VAPP_ITEM
where
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and TICKET_STATUS NOT IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation','Request - Delete','Approved','Submitted')
and person1_root_org_name = @kehu
AND sla_compliance_status_indicator NOT IN ('SLA Not Applied')
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) as b
on a.cr_date=b.cr_date
)
as t7
on t1.cr_date=t7.cr_date
left join
/* Worst_TAT 最近30天每天工单处理花费最大时间 【已完成】
#原理 1，以创建时间排序 2，关单时间- 创建时间 3，工单状态为关闭 4，当天最大值*/
(
select
b.cr_date,
max(b.zd) Worst_TAT
from
(select CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
convert(varchar(10),(DATEADD(S,CLOSED_DATE,'1970/1/1 08:00:00') -DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),108) zd
from
VAPP_ITEM
where TICKET_STATUS='Closed' and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
) b
group by
b.cr_date
)
as t8
on t1.cr_date=t8.cr_date
left join
/* Avg_onsite_time 最近30天平均上门时间 只计算有第一次上门时间的工单 【已完成】
#单位是小时
把删除状态去除统计 */
(
select t.cr_date,
/*avg(t.avg_onsitetime) Avg_onsite_time*/
(
SELECT
CONVERT(VARCHAR(12), avg(t.avg_onsitetime) /60/60 % 24) + ':'
+ CONVERT(VARCHAR(2), avg(t.avg_onsitetime) /60 % 60) + ':'
+ CONVERT(VARCHAR(2), avg(t.avg_onsitetime) % 60)
) Avg_onsite_time
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
DATEDIFF(ss,DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00'),(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553)) avg_onsitetime
from
VAPP_ITEM as vi
where
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553) is not null
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
and TICKET_ID NOT IN ('472')
) as t
group by t.cr_date
)
as t9
on t1.cr_date=t9.cr_date
left join
/*No_onsite_time 最近30天没有上门时间的工单数量且ccti=hw 按照创建时间排序 */
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) No_onsite_time
from
VAPP_ITEM as vi
where
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi. ROW_ID and va.ATTR_ID=553) is null
and CCTI_CLASS=@CCTI_CLASS and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t10
on t1.cr_date=t10.cr_date
left join
/*Onsite_1 最近30天 重复上门工单数量 统计有第二次和第三次上门时间的工单 按照创建时间分组 */
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) Onsite_1
from
VAPP_ITEM as vi
where
(SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=row_id and va.ATTR_ID=555) is not null
and (SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=row_id and va.ATTR_ID=558) is not null
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
and person1_root_org_name = @kehu
and TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as t11
on t1.cr_date=t11.cr_date
left join
(
select
a.cr_date,
CAST(CAST(a.fengzi*1.0*100 / b.fengmu AS decimal(10,2)) AS varchar(50)) +'%' Remote_Fixed
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengzi
from
VAPP_ITEM as vi
WHERE
TICKET_STATUS IN ('Closed','Archive')
AND (SELECT TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00') FROM VAPP_ITEM_ATTRIBUTES as va WHERE va.ITEM_ID=vi.ROW_ID and va.ATTR_ID=553) IS NULL
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)as a
join
(
select CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengmu
from
VAPP_ITEM
WHERE
TICKET_STATUS IN ('Closed','Archive')
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=30
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)as b
on a.cr_date=b.cr_date
) as t12
on t1.cr_date=t12.cr_date
'''
global sqa3
sqa3 = '''
/*Total Call 30天内的每天创建的工单数量(不统计已删除工单)*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Total Call' KPI,
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t1.c AS Total_Call,
case when datediff(dd, t1.cr_date, getdate()) =1 then t1.c else '' end as D1,
case when datediff(dd, t1.cr_date, getdate()) =2 then t1.c else '' end as D2,
case when datediff(dd, t1.cr_date, getdate()) =3 then t1.c else '' end as D3,
case when datediff(dd, t1.cr_date, getdate()) =4 then t1.c else '' end as D4,
case when datediff(dd, t1.cr_date, getdate()) =5 then t1.c else '' end as D5,
case when datediff(dd, t1.cr_date, getdate()) =6 then t1.c else '' end as D6,
case when datediff(dd, t1.cr_date, getdate()) =7 then t1.c else '' end as D7,
case when datediff(dd, t1.cr_date, getdate()) =8 then t1.c else '' end as D8,
case when datediff(dd, t1.cr_date, getdate()) =9 then t1.c else '' end as D9,
case when datediff(dd, t1.cr_date, getdate()) =10 then t1.c else '' end as D10,
case when datediff(dd, t1.cr_date, getdate()) =11 then t1.c else '' end as D11,
case when datediff(dd, t1.cr_date, getdate()) =12 then t1.c else '' end as D12,
case when datediff(dd, t1.cr_date, getdate()) =13 then t1.c else '' end as D13,
case when datediff(dd, t1.cr_date, getdate()) =14 then t1.c else '' end as D14,
case when datediff(dd, t1.cr_date, getdate()) =15 then t1.c else '' end as D15,
case when datediff(dd, t1.cr_date, getdate()) =16 then t1.c else '' end as D16,
case when datediff(dd, t1.cr_date, getdate()) =17 then t1.c else '' end as D17,
case when datediff(dd, t1.cr_date, getdate()) =18 then t1.c else '' end as D18,
case when datediff(dd, t1.cr_date, getdate()) =19 then t1.c else '' end as D19,
case when datediff(dd, t1.cr_date, getdate()) =20 then t1.c else '' end as D20,
case when datediff(dd, t1.cr_date, getdate()) =21 then t1.c else '' end as D21,
case when datediff(dd, t1.cr_date, getdate()) =22 then t1.c else '' end as D22,
case when datediff(dd, t1.cr_date, getdate()) =23 then t1.c else '' end as D23,
case when datediff(dd, t1.cr_date, getdate()) =24 then t1.c else '' end as D24,
case when datediff(dd, t1.cr_date, getdate()) =25 then t1.c else '' end as D25,
case when datediff(dd, t1.cr_date, getdate()) =26 then t1.c else '' end as D26,
case when datediff(dd, t1.cr_date, getdate()) =27 then t1.c else '' end as D27,
case when datediff(dd, t1.cr_date, getdate()) =28 then t1.c else '' end as D28,
case when datediff(dd, t1.cr_date, getdate()) =29 then t1.c else '' end as D29,
case when datediff(dd, t1.cr_date, getdate()) =30 then t1.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t1
) AS A
UNION ALL
/*Unclosed 30天内的每天创建后，状态未关闭的工单数量(不统计已删除工单)*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Unclosed',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t2.c AS Unclosed,
case when datediff(dd, t2.cr_date, getdate()) =1 then t2.c else '' end as D1,
case when datediff(dd, t2.cr_date, getdate()) =2 then t2.c else '' end as D2,
case when datediff(dd, t2.cr_date, getdate()) =3 then t2.c else '' end as D3,
case when datediff(dd, t2.cr_date, getdate()) =4 then t2.c else '' end as D4,
case when datediff(dd, t2.cr_date, getdate()) =5 then t2.c else '' end as D5,
case when datediff(dd, t2.cr_date, getdate()) =6 then t2.c else '' end as D6,
case when datediff(dd, t2.cr_date, getdate()) =7 then t2.c else '' end as D7,
case when datediff(dd, t2.cr_date, getdate()) =8 then t2.c else '' end as D8,
case when datediff(dd, t2.cr_date, getdate()) =9 then t2.c else '' end as D9,
case when datediff(dd, t2.cr_date, getdate()) =10 then t2.c else '' end as D10,
case when datediff(dd, t2.cr_date, getdate()) =11 then t2.c else '' end as D11,
case when datediff(dd, t2.cr_date, getdate()) =12 then t2.c else '' end as D12,
case when datediff(dd, t2.cr_date, getdate()) =13 then t2.c else '' end as D13,
case when datediff(dd, t2.cr_date, getdate()) =14 then t2.c else '' end as D14,
case when datediff(dd, t2.cr_date, getdate()) =15 then t2.c else '' end as D15,
case when datediff(dd, t2.cr_date, getdate()) =16 then t2.c else '' end as D16,
case when datediff(dd, t2.cr_date, getdate()) =17 then t2.c else '' end as D17,
case when datediff(dd, t2.cr_date, getdate()) =18 then t2.c else '' end as D18,
case when datediff(dd, t2.cr_date, getdate()) =19 then t2.c else '' end as D19,
case when datediff(dd, t2.cr_date, getdate()) =20 then t2.c else '' end as D20,
case when datediff(dd, t2.cr_date, getdate()) =21 then t2.c else '' end as D21,
case when datediff(dd, t2.cr_date, getdate()) =22 then t2.c else '' end as D22,
case when datediff(dd, t2.cr_date, getdate()) =23 then t2.c else '' end as D23,
case when datediff(dd, t2.cr_date, getdate()) =24 then t2.c else '' end as D24,
case when datediff(dd, t2.cr_date, getdate()) =25 then t2.c else '' end as D25,
case when datediff(dd, t2.cr_date, getdate()) =26 then t2.c else '' end as D26,
case when datediff(dd, t2.cr_date, getdate()) =27 then t2.c else '' end as D27,
case when datediff(dd, t2.cr_date, getdate()) =28 then t2.c else '' end as D28,
case when datediff(dd, t2.cr_date, getdate()) =29 then t2.c else '' end as D29,
case when datediff(dd, t2.cr_date, getdate()) =30 then t2.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND TICKET_STATUS IN ('Active','Complete','Escalated','New','Pending','Queued','Resolved','Resolved-Validation')
AND person1_root_org_name = @kehu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t2
) AS A
UNION ALL
/*Scheduled 30天内，每天sla应到期工单数量且工单状态为未关*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Scheduled',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t3.c AS Scheduled,
case when datediff(dd, t3.cr_date, getdate()) =1 then t3.c else '' end as D1,
case when datediff(dd, t3.cr_date, getdate()) =2 then t3.c else '' end as D2,
case when datediff(dd, t3.cr_date, getdate()) =3 then t3.c else '' end as D3,
case when datediff(dd, t3.cr_date, getdate()) =4 then t3.c else '' end as D4,
case when datediff(dd, t3.cr_date, getdate()) =5 then t3.c else '' end as D5,
case when datediff(dd, t3.cr_date, getdate()) =6 then t3.c else '' end as D6,
case when datediff(dd, t3.cr_date, getdate()) =7 then t3.c else '' end as D7,
case when datediff(dd, t3.cr_date, getdate()) =8 then t3.c else '' end as D8,
case when datediff(dd, t3.cr_date, getdate()) =9 then t3.c else '' end as D9,
case when datediff(dd, t3.cr_date, getdate()) =10 then t3.c else '' end as D10,
case when datediff(dd, t3.cr_date, getdate()) =11 then t3.c else '' end as D11,
case when datediff(dd, t3.cr_date, getdate()) =12 then t3.c else '' end as D12,
case when datediff(dd, t3.cr_date, getdate()) =13 then t3.c else '' end as D13,
case when datediff(dd, t3.cr_date, getdate()) =14 then t3.c else '' end as D14,
case when datediff(dd, t3.cr_date, getdate()) =15 then t3.c else '' end as D15,
case when datediff(dd, t3.cr_date, getdate()) =16 then t3.c else '' end as D16,
case when datediff(dd, t3.cr_date, getdate()) =17 then t3.c else '' end as D17,
case when datediff(dd, t3.cr_date, getdate()) =18 then t3.c else '' end as D18,
case when datediff(dd, t3.cr_date, getdate()) =19 then t3.c else '' end as D19,
case when datediff(dd, t3.cr_date, getdate()) =20 then t3.c else '' end as D20,
case when datediff(dd, t3.cr_date, getdate()) =21 then t3.c else '' end as D21,
case when datediff(dd, t3.cr_date, getdate()) =22 then t3.c else '' end as D22,
case when datediff(dd, t3.cr_date, getdate()) =23 then t3.c else '' end as D23,
case when datediff(dd, t3.cr_date, getdate()) =24 then t3.c else '' end as D24,
case when datediff(dd, t3.cr_date, getdate()) =25 then t3.c else '' end as D25,
case when datediff(dd, t3.cr_date, getdate()) =26 then t3.c else '' end as D26,
case when datediff(dd, t3.cr_date, getdate()) =27 then t3.c else '' end as D27,
case when datediff(dd, t3.cr_date, getdate()) =28 then t3.c else '' end as D28,
case when datediff(dd, t3.cr_date, getdate()) =29 then t3.c else '' end as D29,
case when datediff(dd, t3.cr_date, getdate()) =30 then t3.c else '' end as D30
FROM (
SELECT
a.cr_date,
COUNT ( TICKET_ID ) c
FROM
(SELECT
CONVERT (
VARCHAR ( 10 ),DATEADD(
SECOND,
(
SELECT
top 1 sla_due_by
FROM
VSLA_AGREEMENT_COMPLIANCE_LIST_UX AS vc
WHERE
vc.item_id=vi.ROW_ID
ORDER BY
threshold_sort_order DESC
), '1970/1/1 08:00:00'
),120
) AS 'cr_date',
vi.TICKET_ID
FROM
VAPP_ITEM AS vi
WHERE
person1_root_org_name = @kehu
AND TICKET_STATUS not in ('closed','Request - Delete','archive','Approved','Submitted')
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,vi.CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
) AS a
GROUP BY
a.cr_date
) AS t3
) AS A
UNION ALL
/* P1_call 30天内创建的工单，优先级最高的数量(不统计已删除工单)*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'P1 call',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t4.c AS P1_call,
case when datediff(dd, t4.cr_date, getdate()) =1 then t4.c else '' end as D1,
case when datediff(dd, t4.cr_date, getdate()) =2 then t4.c else '' end as D2,
case when datediff(dd, t4.cr_date, getdate()) =3 then t4.c else '' end as D3,
case when datediff(dd, t4.cr_date, getdate()) =4 then t4.c else '' end as D4,
case when datediff(dd, t4.cr_date, getdate()) =5 then t4.c else '' end as D5,
case when datediff(dd, t4.cr_date, getdate()) =6 then t4.c else '' end as D6,
case when datediff(dd, t4.cr_date, getdate()) =7 then t4.c else '' end as D7,
case when datediff(dd, t4.cr_date, getdate()) =8 then t4.c else '' end as D8,
case when datediff(dd, t4.cr_date, getdate()) =9 then t4.c else '' end as D9,
case when datediff(dd, t4.cr_date, getdate()) =10 then t4.c else '' end as D10,
case when datediff(dd, t4.cr_date, getdate()) =11 then t4.c else '' end as D11,
case when datediff(dd, t4.cr_date, getdate()) =12 then t4.c else '' end as D12,
case when datediff(dd, t4.cr_date, getdate()) =13 then t4.c else '' end as D13,
case when datediff(dd, t4.cr_date, getdate()) =14 then t4.c else '' end as D14,
case when datediff(dd, t4.cr_date, getdate()) =15 then t4.c else '' end as D15,
case when datediff(dd, t4.cr_date, getdate()) =16 then t4.c else '' end as D16,
case when datediff(dd, t4.cr_date, getdate()) =17 then t4.c else '' end as D17,
case when datediff(dd, t4.cr_date, getdate()) =18 then t4.c else '' end as D18,
case when datediff(dd, t4.cr_date, getdate()) =19 then t4.c else '' end as D19,
case when datediff(dd, t4.cr_date, getdate()) =20 then t4.c else '' end as D20,
case when datediff(dd, t4.cr_date, getdate()) =21 then t4.c else '' end as D21,
case when datediff(dd, t4.cr_date, getdate()) =22 then t4.c else '' end as D22,
case when datediff(dd, t4.cr_date, getdate()) =23 then t4.c else '' end as D23,
case when datediff(dd, t4.cr_date, getdate()) =24 then t4.c else '' end as D24,
case when datediff(dd, t4.cr_date, getdate()) =25 then t4.c else '' end as D25,
case when datediff(dd, t4.cr_date, getdate()) =26 then t4.c else '' end as D26,
case when datediff(dd, t4.cr_date, getdate()) =27 then t4.c else '' end as D27,
case when datediff(dd, t4.cr_date, getdate()) =28 then t4.c else '' end as D28,
case when datediff(dd, t4.cr_date, getdate()) =29 then t4.c else '' end as D29,
case when datediff(dd, t4.cr_date, getdate()) =30 then t4.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND sla_target_name=@sla_target_name
AND person1_root_org_name = @kehu
AND TICKET_STATUS not in ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t4
) AS A
UNION ALL
/*Over_SLA 30天创建的工单，状态已关闭，SLA已超时工单数量*/
SELECT
'—',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Over SLA',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t5.c AS Over_SLA,
case when datediff(dd, t5.cr_date, getdate()) =1 then t5.c else '' end as D1,
case when datediff(dd, t5.cr_date, getdate()) =2 then t5.c else '' end as D2,
case when datediff(dd, t5.cr_date, getdate()) =3 then t5.c else '' end as D3,
case when datediff(dd, t5.cr_date, getdate()) =4 then t5.c else '' end as D4,
case when datediff(dd, t5.cr_date, getdate()) =5 then t5.c else '' end as D5,
case when datediff(dd, t5.cr_date, getdate()) =6 then t5.c else '' end as D6,
case when datediff(dd, t5.cr_date, getdate()) =7 then t5.c else '' end as D7,
case when datediff(dd, t5.cr_date, getdate()) =8 then t5.c else '' end as D8,
case when datediff(dd, t5.cr_date, getdate()) =9 then t5.c else '' end as D9,
case when datediff(dd, t5.cr_date, getdate()) =10 then t5.c else '' end as D10,
case when datediff(dd, t5.cr_date, getdate()) =11 then t5.c else '' end as D11,
case when datediff(dd, t5.cr_date, getdate()) =12 then t5.c else '' end as D12,
case when datediff(dd, t5.cr_date, getdate()) =13 then t5.c else '' end as D13,
case when datediff(dd, t5.cr_date, getdate()) =14 then t5.c else '' end as D14,
case when datediff(dd, t5.cr_date, getdate()) =15 then t5.c else '' end as D15,
case when datediff(dd, t5.cr_date, getdate()) =16 then t5.c else '' end as D16,
case when datediff(dd, t5.cr_date, getdate()) =17 then t5.c else '' end as D17,
case when datediff(dd, t5.cr_date, getdate()) =18 then t5.c else '' end as D18,
case when datediff(dd, t5.cr_date, getdate()) =19 then t5.c else '' end as D19,
case when datediff(dd, t5.cr_date, getdate()) =20 then t5.c else '' end as D20,
case when datediff(dd, t5.cr_date, getdate()) =21 then t5.c else '' end as D21,
case when datediff(dd, t5.cr_date, getdate()) =22 then t5.c else '' end as D22,
case when datediff(dd, t5.cr_date, getdate()) =23 then t5.c else '' end as D23,
case when datediff(dd, t5.cr_date, getdate()) =24 then t5.c else '' end as D24,
case when datediff(dd, t5.cr_date, getdate()) =25 then t5.c else '' end as D25,
case when datediff(dd, t5.cr_date, getdate()) =26 then t5.c else '' end as D26,
case when datediff(dd, t5.cr_date, getdate()) =27 then t5.c else '' end as D27,
case when datediff(dd, t5.cr_date, getdate()) =28 then t5.c else '' end as D28,
case when datediff(dd, t5.cr_date, getdate()) =29 then t5.c else '' end as D29,
case when datediff(dd, t5.cr_date, getdate()) =30 then t5.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
count(TICKET_ID) c
FROM
VAPP_ITEM
WHERE
sla_compliance_status_indicator='Breached SLA'
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS IN ('closed','archive')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t5
) AS A
UNION ALL
/*插入日期t6*/
SELECT
'Target',
--如果@CCTI_CLASS是空值，显示ALL，如果@CCTI_CLASS有值，@CCTI_CLASS值
CASE WHEN
@CCTI_CLASS=''
THEN
'ALL'
ELSE
@CCTI_CLASS
END,
--判断到此结束
'KPI',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
case when datediff(dd, t6.cr_date, getdate()) =1 then t6.c else '' end as D1,
case when datediff(dd, t6.cr_date, getdate()) =2 then t6.c else '' end as D2,
case when datediff(dd, t6.cr_date, getdate()) =3 then t6.c else '' end as D3,
case when datediff(dd, t6.cr_date, getdate()) =4 then t6.c else '' end as D4,
case when datediff(dd, t6.cr_date, getdate()) =5 then t6.c else '' end as D5,
case when datediff(dd, t6.cr_date, getdate()) =6 then t6.c else '' end as D6,
case when datediff(dd, t6.cr_date, getdate()) =7 then t6.c else '' end as D7,
case when datediff(dd, t6.cr_date, getdate()) =8 then t6.c else '' end as D8,
case when datediff(dd, t6.cr_date, getdate()) =9 then t6.c else '' end as D9,
case when datediff(dd, t6.cr_date, getdate()) =10 then t6.c else '' end as D10,
case when datediff(dd, t6.cr_date, getdate()) =11 then t6.c else '' end as D11,
case when datediff(dd, t6.cr_date, getdate()) =12 then t6.c else '' end as D12,
case when datediff(dd, t6.cr_date, getdate()) =13 then t6.c else '' end as D13,
case when datediff(dd, t6.cr_date, getdate()) =14 then t6.c else '' end as D14,
case when datediff(dd, t6.cr_date, getdate()) =15 then t6.c else '' end as D15,
case when datediff(dd, t6.cr_date, getdate()) =16 then t6.c else '' end as D16,
case when datediff(dd, t6.cr_date, getdate()) =17 then t6.c else '' end as D17,
case when datediff(dd, t6.cr_date, getdate()) =18 then t6.c else '' end as D18,
case when datediff(dd, t6.cr_date, getdate()) =19 then t6.c else '' end as D19,
case when datediff(dd, t6.cr_date, getdate()) =20 then t6.c else '' end as D20,
case when datediff(dd, t6.cr_date, getdate()) =21 then t6.c else '' end as D21,
case when datediff(dd, t6.cr_date, getdate()) =22 then t6.c else '' end as D22,
case when datediff(dd, t6.cr_date, getdate()) =23 then t6.c else '' end as D23,
case when datediff(dd, t6.cr_date, getdate()) =24 then t6.c else '' end as D24,
case when datediff(dd, t6.cr_date, getdate()) =25 then t6.c else '' end as D25,
case when datediff(dd, t6.cr_date, getdate()) =26 then t6.c else '' end as D26,
case when datediff(dd, t6.cr_date, getdate()) =27 then t6.c else '' end as D27,
case when datediff(dd, t6.cr_date, getdate()) =28 then t6.c else '' end as D28,
case when datediff(dd, t6.cr_date, getdate()) =29 then t6.c else '' end as D29,
case when datediff(dd, t6.cr_date, getdate()) =30 then t6.c else '' end as D30
FROM (
SELECT
t.cr_date,
datename(day,t.cr_date) c
FROM
(
SELECT
convert(varchar(10),dateadd(dd,number,(getdate()-@tianshu)),120) cr_date
FROM
master..spt_values
WHERE
type = 'P'
AND number < @tianshu
) AS t
) AS t6
)AS A
UNION ALL
/*SLA_Met 最近30天创建的工单，SLA达成率，只计算关闭的工单。公式（达成SLA工单数量）/(总工单数量) */
SELECT
'>90%',
CAST(convert(decimal(16,2), CAST(sum(isnull(A.xjsl,0)) AS decimal(10,2)) *1.00*100 / CAST(sum(isnull(A.gdsl,0)) AS decimal(10,2))) AS varchar(50)) +'%',
'SLA Met',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t7.c AS SLA_Met,
t7.xjsl,
t7.gdsl,
case when datediff(dd, t7.cr_date, getdate()) =1 then t7.c else '' end as D1,
case when datediff(dd, t7.cr_date, getdate()) =2 then t7.c else '' end as D2,
case when datediff(dd, t7.cr_date, getdate()) =3 then t7.c else '' end as D3,
case when datediff(dd, t7.cr_date, getdate()) =4 then t7.c else '' end as D4,
case when datediff(dd, t7.cr_date, getdate()) =5 then t7.c else '' end as D5,
case when datediff(dd, t7.cr_date, getdate()) =6 then t7.c else '' end as D6,
case when datediff(dd, t7.cr_date, getdate()) =7 then t7.c else '' end as D7,
case when datediff(dd, t7.cr_date, getdate()) =8 then t7.c else '' end as D8,
case when datediff(dd, t7.cr_date, getdate()) =9 then t7.c else '' end as D9,
case when datediff(dd, t7.cr_date, getdate()) =10 then t7.c else '' end as D10,
case when datediff(dd, t7.cr_date, getdate()) =11 then t7.c else '' end as D11,
case when datediff(dd, t7.cr_date, getdate()) =12 then t7.c else '' end as D12,
case when datediff(dd, t7.cr_date, getdate()) =13 then t7.c else '' end as D13,
case when datediff(dd, t7.cr_date, getdate()) =14 then t7.c else '' end as D14,
case when datediff(dd, t7.cr_date, getdate()) =15 then t7.c else '' end as D15,
case when datediff(dd, t7.cr_date, getdate()) =16 then t7.c else '' end as D16,
case when datediff(dd, t7.cr_date, getdate()) =17 then t7.c else '' end as D17,
case when datediff(dd, t7.cr_date, getdate()) =18 then t7.c else '' end as D18,
case when datediff(dd, t7.cr_date, getdate()) =19 then t7.c else '' end as D19,
case when datediff(dd, t7.cr_date, getdate()) =20 then t7.c else '' end as D20,
case when datediff(dd, t7.cr_date, getdate()) =21 then t7.c else '' end as D21,
case when datediff(dd, t7.cr_date, getdate()) =22 then t7.c else '' end as D22,
case when datediff(dd, t7.cr_date, getdate()) =23 then t7.c else '' end as D23,
case when datediff(dd, t7.cr_date, getdate()) =24 then t7.c else '' end as D24,
case when datediff(dd, t7.cr_date, getdate()) =25 then t7.c else '' end as D25,
case when datediff(dd, t7.cr_date, getdate()) =26 then t7.c else '' end as D26,
case when datediff(dd, t7.cr_date, getdate()) =27 then t7.c else '' end as D27,
case when datediff(dd, t7.cr_date, getdate()) =28 then t7.c else '' end as D28,
case when datediff(dd, t7.cr_date, getdate()) =29 then t7.c else '' end as D29,
case when datediff(dd, t7.cr_date, getdate()) =30 then t7.c else '' end as D30
FROM (
SELECT
a.cr_date,
a.xjsl,
b.gdsl,
CAST(convert(decimal(16,2),CAST(a.xjsl*1.0*100 / b.gdsl AS decimal(10,2))) AS varchar(50)) +'%' c
FROM
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) xjsl
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND TICKET_STATUS IN ('closed','archive')
AND sla_compliance_status_indicator NOT IN ('Breached SLA','SLA Not Applied')
AND person1_root_org_name = @kehu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
AS a
join
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) gdsl
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND TICKET_STATUS IN ('closed','archive')
AND sla_compliance_status_indicator NOT IN ('SLA Not Applied')
AND person1_root_org_name = @kehu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
AS b
ON a.cr_date=b.cr_date
) AS t7
) AS A
UNION ALL
/* Worst_TAT 30天内创建的工单，处理工单所花费最长时间时间跨度的工单的时间值，关闭时间-创建时间(只计算关闭的工单)*/
SELECT
'<24:00',
MAX(A.Worst_TAT),
'Worst TAT',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t8.c AS Worst_TAT,
case when datediff(dd, t8.cr_date, getdate()) =1 then t8.c else '' end as D1,
case when datediff(dd, t8.cr_date, getdate()) =2 then t8.c else '' end as D2,
case when datediff(dd, t8.cr_date, getdate()) =3 then t8.c else '' end as D3,
case when datediff(dd, t8.cr_date, getdate()) =4 then t8.c else '' end as D4,
case when datediff(dd, t8.cr_date, getdate()) =5 then t8.c else '' end as D5,
case when datediff(dd, t8.cr_date, getdate()) =6 then t8.c else '' end as D6,
case when datediff(dd, t8.cr_date, getdate()) =7 then t8.c else '' end as D7,
case when datediff(dd, t8.cr_date, getdate()) =8 then t8.c else '' end as D8,
case when datediff(dd, t8.cr_date, getdate()) =9 then t8.c else '' end as D9,
case when datediff(dd, t8.cr_date, getdate()) =10 then t8.c else '' end as D10,
case when datediff(dd, t8.cr_date, getdate()) =11 then t8.c else '' end as D11,
case when datediff(dd, t8.cr_date, getdate()) =12 then t8.c else '' end as D12,
case when datediff(dd, t8.cr_date, getdate()) =13 then t8.c else '' end as D13,
case when datediff(dd, t8.cr_date, getdate()) =14 then t8.c else '' end as D14,
case when datediff(dd, t8.cr_date, getdate()) =15 then t8.c else '' end as D15,
case when datediff(dd, t8.cr_date, getdate()) =16 then t8.c else '' end as D16,
case when datediff(dd, t8.cr_date, getdate()) =17 then t8.c else '' end as D17,
case when datediff(dd, t8.cr_date, getdate()) =18 then t8.c else '' end as D18,
case when datediff(dd, t8.cr_date, getdate()) =19 then t8.c else '' end as D19,
case when datediff(dd, t8.cr_date, getdate()) =20 then t8.c else '' end as D20,
case when datediff(dd, t8.cr_date, getdate()) =21 then t8.c else '' end as D21,
case when datediff(dd, t8.cr_date, getdate()) =22 then t8.c else '' end as D22,
case when datediff(dd, t8.cr_date, getdate()) =23 then t8.c else '' end as D23,
case when datediff(dd, t8.cr_date, getdate()) =24 then t8.c else '' end as D24,
case when datediff(dd, t8.cr_date, getdate()) =25 then t8.c else '' end as D25,
case when datediff(dd, t8.cr_date, getdate()) =26 then t8.c else '' end as D26,
case when datediff(dd, t8.cr_date, getdate()) =27 then t8.c else '' end as D27,
case when datediff(dd, t8.cr_date, getdate()) =28 then t8.c else '' end as D28,
case when datediff(dd, t8.cr_date, getdate()) =29 then t8.c else '' end as D29,
case when datediff(dd, t8.cr_date, getdate()) =30 then t8.c else '' end as D30
FROM (
SELECT
b.cr_date,
max(b.zd) c
FROM
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
CONVERT(VARCHAR(10),(DATEADD(S,CLOSED_DATE,'1970/1/1 08:00:00') - DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),108) zd
FROM
VAPP_ITEM
WHERE
datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS IN ('closed','archive')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
) b
GROUP BY
b.cr_date
) AS t8
) AS A
UNION ALL
/*Remote_Fixed 最近30天创建的工单，远程解决率，只计算关闭的工单。公式（第一次上门时间为空的工单数）/(总工单数量) */
SELECT
'>30%',
CAST(convert(decimal(16,2), CAST(sum(isnull(A.fengzi,0)) AS decimal(10,2)) *1.00*100 / CAST(sum(isnull(A.fengmu,0)) AS decimal(10,2))) AS varchar(50)) +'%',
'Remote Fixed',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t9.c AS Remote_Fixed,
t9.fengzi,
t9.fengmu,
case when datediff(dd, t9.cr_date, getdate()) =1 then t9.c else '' end as D1,
case when datediff(dd, t9.cr_date, getdate()) =2 then t9.c else '' end as D2,
case when datediff(dd, t9.cr_date, getdate()) =3 then t9.c else '' end as D3,
case when datediff(dd, t9.cr_date, getdate()) =4 then t9.c else '' end as D4,
case when datediff(dd, t9.cr_date, getdate()) =5 then t9.c else '' end as D5,
case when datediff(dd, t9.cr_date, getdate()) =6 then t9.c else '' end as D6,
case when datediff(dd, t9.cr_date, getdate()) =7 then t9.c else '' end as D7,
case when datediff(dd, t9.cr_date, getdate()) =8 then t9.c else '' end as D8,
case when datediff(dd, t9.cr_date, getdate()) =9 then t9.c else '' end as D9,
case when datediff(dd, t9.cr_date, getdate()) =10 then t9.c else '' end as D10,
case when datediff(dd, t9.cr_date, getdate()) =11 then t9.c else '' end as D11,
case when datediff(dd, t9.cr_date, getdate()) =12 then t9.c else '' end as D12,
case when datediff(dd, t9.cr_date, getdate()) =13 then t9.c else '' end as D13,
case when datediff(dd, t9.cr_date, getdate()) =14 then t9.c else '' end as D14,
case when datediff(dd, t9.cr_date, getdate()) =15 then t9.c else '' end as D15,
case when datediff(dd, t9.cr_date, getdate()) =16 then t9.c else '' end as D16,
case when datediff(dd, t9.cr_date, getdate()) =17 then t9.c else '' end as D17,
case when datediff(dd, t9.cr_date, getdate()) =18 then t9.c else '' end as D18,
case when datediff(dd, t9.cr_date, getdate()) =19 then t9.c else '' end as D19,
case when datediff(dd, t9.cr_date, getdate()) =20 then t9.c else '' end as D20,
case when datediff(dd, t9.cr_date, getdate()) =21 then t9.c else '' end as D21,
case when datediff(dd, t9.cr_date, getdate()) =22 then t9.c else '' end as D22,
case when datediff(dd, t9.cr_date, getdate()) =23 then t9.c else '' end as D23,
case when datediff(dd, t9.cr_date, getdate()) =24 then t9.c else '' end as D24,
case when datediff(dd, t9.cr_date, getdate()) =25 then t9.c else '' end as D25,
case when datediff(dd, t9.cr_date, getdate()) =26 then t9.c else '' end as D26,
case when datediff(dd, t9.cr_date, getdate()) =27 then t9.c else '' end as D27,
case when datediff(dd, t9.cr_date, getdate()) =28 then t9.c else '' end as D28,
case when datediff(dd, t9.cr_date, getdate()) =29 then t9.c else '' end as D29,
case when datediff(dd, t9.cr_date, getdate()) =30 then t9.c else '' end as D30
FROM (
select
a.cr_date,
a.fengzi,
b.fengmu,
CAST(convert(decimal(16,2), CAST(a.fengzi*1.00*100 / b.fengmu AS decimal(10,2))) AS varchar(50)) +'%' c
from
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengzi
from
VAPP_ITEM as vi
WHERE
TICKET_STATUS IN ('Closed','Archive')
AND (
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES as va
WHERE
va.ITEM_ID=vi.ROW_ID
and va.ATTR_ID=553) IS NULL
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=@tianshu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
group by
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as a
join
(
select
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) fengmu
from
VAPP_ITEM
WHERE
TICKET_STATUS IN ('Closed','Archive')
and person1_root_org_name = @kehu
and datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<=@tianshu
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
)
as b
on a.cr_date=b.cr_date
) AS t9
) AS A
UNION ALL
/* Avg_onsite_time 30天内创建的工单，每日平均上门时间 只计算有第一次上门时间的工单。(不统计删除工单) #单位是小时*/
SELECT
'<1:00',
--将总平均值转换为时间格式
(SELECT
CONVERT(VARCHAR(12), avg(A.Avg_onsite_time) /60/60 % 24) + ':'
+ CONVERT(VARCHAR(2), avg(A.Avg_onsite_time) /60 % 60) + ':'
+ CONVERT(VARCHAR(2), avg(A.Avg_onsite_time) % 60)
),
'Avg Onsite Time',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t8.d AS Avg_onsite_time,
case when datediff(dd, t8.cr_date, getdate()) =1 then t8.c else '' end as D1,
case when datediff(dd, t8.cr_date, getdate()) =2 then t8.c else '' end as D2,
case when datediff(dd, t8.cr_date, getdate()) =3 then t8.c else '' end as D3,
case when datediff(dd, t8.cr_date, getdate()) =4 then t8.c else '' end as D4,
case when datediff(dd, t8.cr_date, getdate()) =5 then t8.c else '' end as D5,
case when datediff(dd, t8.cr_date, getdate()) =6 then t8.c else '' end as D6,
case when datediff(dd, t8.cr_date, getdate()) =7 then t8.c else '' end as D7,
case when datediff(dd, t8.cr_date, getdate()) =8 then t8.c else '' end as D8,
case when datediff(dd, t8.cr_date, getdate()) =9 then t8.c else '' end as D9,
case when datediff(dd, t8.cr_date, getdate()) =10 then t8.c else '' end as D10,
case when datediff(dd, t8.cr_date, getdate()) =11 then t8.c else '' end as D11,
case when datediff(dd, t8.cr_date, getdate()) =12 then t8.c else '' end as D12,
case when datediff(dd, t8.cr_date, getdate()) =13 then t8.c else '' end as D13,
case when datediff(dd, t8.cr_date, getdate()) =14 then t8.c else '' end as D14,
case when datediff(dd, t8.cr_date, getdate()) =15 then t8.c else '' end as D15,
case when datediff(dd, t8.cr_date, getdate()) =16 then t8.c else '' end as D16,
case when datediff(dd, t8.cr_date, getdate()) =17 then t8.c else '' end as D17,
case when datediff(dd, t8.cr_date, getdate()) =18 then t8.c else '' end as D18,
case when datediff(dd, t8.cr_date, getdate()) =19 then t8.c else '' end as D19,
case when datediff(dd, t8.cr_date, getdate()) =20 then t8.c else '' end as D20,
case when datediff(dd, t8.cr_date, getdate()) =21 then t8.c else '' end as D21,
case when datediff(dd, t8.cr_date, getdate()) =22 then t8.c else '' end as D22,
case when datediff(dd, t8.cr_date, getdate()) =23 then t8.c else '' end as D23,
case when datediff(dd, t8.cr_date, getdate()) =24 then t8.c else '' end as D24,
case when datediff(dd, t8.cr_date, getdate()) =25 then t8.c else '' end as D25,
case when datediff(dd, t8.cr_date, getdate()) =26 then t8.c else '' end as D26,
case when datediff(dd, t8.cr_date, getdate()) =27 then t8.c else '' end as D27,
case when datediff(dd, t8.cr_date, getdate()) =28 then t8.c else '' end as D28,
case when datediff(dd, t8.cr_date, getdate()) =29 then t8.c else '' end as D29,
case when datediff(dd, t8.cr_date, getdate()) =30 then t8.c else '' end as D30
FROM (
SELECT
b.cr_date,
--计算总平均值
AVG(b.zd) d,
--将日平均值转时间格式
(
SELECT
CONVERT(VARCHAR(12), avg(b.zd) /60/60 % 24) + ':'
+ CONVERT(VARCHAR(2), avg(b.zd) /60 % 60) + ':'
+ CONVERT(VARCHAR(2), avg(b.zd) % 60)
) c
FROM
(
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
--如果上门时间早于创建时间，赋NULL。如果晚于创建时间，计算差值
CASE WHEN(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
) > DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')
THEN
DATEDIFF(
ss,DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00'),(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
)
)
ELSE
NULL
END AS zd
--判断到此结束
FROM
VAPP_ITEM AS vi
WHERE
(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
) is not null
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS IN ('closed','archive')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
) b
GROUP BY
b.cr_date
) AS t8
) AS A
UNION ALL
/*No_onsite_time 30天内创建的工单，统计每天派给了硬件ccti=hw但是没有第一次上门时间的。(不统计删除工单)*/
SELECT
'=0',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'No Onsite Time',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t11.c AS No_onsite_time,
case when datediff(dd, t11.cr_date, getdate()) =1 then t11.c else '' end as D1,
case when datediff(dd, t11.cr_date, getdate()) =2 then t11.c else '' end as D2,
case when datediff(dd, t11.cr_date, getdate()) =3 then t11.c else '' end as D3,
case when datediff(dd, t11.cr_date, getdate()) =4 then t11.c else '' end as D4,
case when datediff(dd, t11.cr_date, getdate()) =5 then t11.c else '' end as D5,
case when datediff(dd, t11.cr_date, getdate()) =6 then t11.c else '' end as D6,
case when datediff(dd, t11.cr_date, getdate()) =7 then t11.c else '' end as D7,
case when datediff(dd, t11.cr_date, getdate()) =8 then t11.c else '' end as D8,
case when datediff(dd, t11.cr_date, getdate()) =9 then t11.c else '' end as D9,
case when datediff(dd, t11.cr_date, getdate()) =10 then t11.c else '' end as D10,
case when datediff(dd, t11.cr_date, getdate()) =11 then t11.c else '' end as D11,
case when datediff(dd, t11.cr_date, getdate()) =12 then t11.c else '' end as D12,
case when datediff(dd, t11.cr_date, getdate()) =13 then t11.c else '' end as D13,
case when datediff(dd, t11.cr_date, getdate()) =14 then t11.c else '' end as D14,
case when datediff(dd, t11.cr_date, getdate()) =15 then t11.c else '' end as D15,
case when datediff(dd, t11.cr_date, getdate()) =16 then t11.c else '' end as D16,
case when datediff(dd, t11.cr_date, getdate()) =17 then t11.c else '' end as D17,
case when datediff(dd, t11.cr_date, getdate()) =18 then t11.c else '' end as D18,
case when datediff(dd, t11.cr_date, getdate()) =19 then t11.c else '' end as D19,
case when datediff(dd, t11.cr_date, getdate()) =20 then t11.c else '' end as D20,
case when datediff(dd, t11.cr_date, getdate()) =21 then t11.c else '' end as D21,
case when datediff(dd, t11.cr_date, getdate()) =22 then t11.c else '' end as D22,
case when datediff(dd, t11.cr_date, getdate()) =23 then t11.c else '' end as D23,
case when datediff(dd, t11.cr_date, getdate()) =24 then t11.c else '' end as D24,
case when datediff(dd, t11.cr_date, getdate()) =25 then t11.c else '' end as D25,
case when datediff(dd, t11.cr_date, getdate()) =26 then t11.c else '' end as D26,
case when datediff(dd, t11.cr_date, getdate()) =27 then t11.c else '' end as D27,
case when datediff(dd, t11.cr_date, getdate()) =28 then t11.c else '' end as D28,
case when datediff(dd, t11.cr_date, getdate()) =29 then t11.c else '' end as D29,
case when datediff(dd, t11.cr_date, getdate()) =30 then t11.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM AS vi
WHERE
(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=vi.ROW_ID
AND va.ATTR_ID=553
) is null
--AND CCTI_CLASS=@CCTI_CLASS
AND closed_by_group_name IN ('@group')
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t11
) AS A
UNION ALL
SELECT
/*Onsite>1 30天内创建的，统计有第一次和第二次上门时间的工单数量(上门大于一次)(不统计删除工单) */
'=0',
CAST(MAX(D1) + MAX(D2) + MAX(D3) + MAX(D4) + MAX(D5) + MAX(D6) + MAX(D7) + MAX(D8) + MAX(D9) + MAX(D10) +
MAX(D11) + MAX(D12) + MAX(D13) + MAX(D14) + MAX(D15) + MAX(D16) + MAX(D17) + MAX(D18) + MAX(D19) + MAX(D20) +
MAX(D21) + MAX(D22) + MAX(D23) + MAX(D24) + MAX(D25) + MAX(D26) + MAX(D27) + MAX(D28) + MAX(D29) + MAX(D30) as varchar),
'Onsite>1',
CAST(MAX(D1) as varchar),CAST(MAX(D2) as varchar),CAST(MAX(D3) as varchar),CAST(MAX(D4) as varchar),CAST(MAX(D5) as varchar),
CAST(MAX(D6) as varchar),CAST(MAX(D7) as varchar),CAST(MAX(D8) as varchar),CAST(MAX(D9) as varchar),CAST(MAX(D10) as varchar),
CAST(MAX(D11) as varchar),CAST(MAX(D12) as varchar),CAST(MAX(D13) as varchar),CAST(MAX(D14) as varchar),CAST(MAX(D15) as varchar),
CAST(MAX(D16) as varchar),CAST(MAX(D17) as varchar),CAST(MAX(D18) as varchar),CAST(MAX(D19) as varchar),CAST(MAX(D20) as varchar),
CAST(MAX(D21) as varchar),CAST(MAX(D22) as varchar),CAST(MAX(D23) as varchar),CAST(MAX(D24) as varchar),CAST(MAX(D25) as varchar),
CAST(MAX(D26) as varchar),CAST(MAX(D27) as varchar),CAST(MAX(D28) as varchar),CAST(MAX(D29) as varchar),CAST(MAX(D30) as varchar)
FROM
(
SELECT
t12.c AS Onsite_1,
case when datediff(dd, t12.cr_date, getdate()) =1 then t12.c else '' end as D1,
case when datediff(dd, t12.cr_date, getdate()) =2 then t12.c else '' end as D2,
case when datediff(dd, t12.cr_date, getdate()) =3 then t12.c else '' end as D3,
case when datediff(dd, t12.cr_date, getdate()) =4 then t12.c else '' end as D4,
case when datediff(dd, t12.cr_date, getdate()) =5 then t12.c else '' end as D5,
case when datediff(dd, t12.cr_date, getdate()) =6 then t12.c else '' end as D6,
case when datediff(dd, t12.cr_date, getdate()) =7 then t12.c else '' end as D7,
case when datediff(dd, t12.cr_date, getdate()) =8 then t12.c else '' end as D8,
case when datediff(dd, t12.cr_date, getdate()) =9 then t12.c else '' end as D9,
case when datediff(dd, t12.cr_date, getdate()) =10 then t12.c else '' end as D10,
case when datediff(dd, t12.cr_date, getdate()) =11 then t12.c else '' end as D11,
case when datediff(dd, t12.cr_date, getdate()) =12 then t12.c else '' end as D12,
case when datediff(dd, t12.cr_date, getdate()) =13 then t12.c else '' end as D13,
case when datediff(dd, t12.cr_date, getdate()) =14 then t12.c else '' end as D14,
case when datediff(dd, t12.cr_date, getdate()) =15 then t12.c else '' end as D15,
case when datediff(dd, t12.cr_date, getdate()) =16 then t12.c else '' end as D16,
case when datediff(dd, t12.cr_date, getdate()) =17 then t12.c else '' end as D17,
case when datediff(dd, t12.cr_date, getdate()) =18 then t12.c else '' end as D18,
case when datediff(dd, t12.cr_date, getdate()) =19 then t12.c else '' end as D19,
case when datediff(dd, t12.cr_date, getdate()) =20 then t12.c else '' end as D20,
case when datediff(dd, t12.cr_date, getdate()) =21 then t12.c else '' end as D21,
case when datediff(dd, t12.cr_date, getdate()) =22 then t12.c else '' end as D22,
case when datediff(dd, t12.cr_date, getdate()) =23 then t12.c else '' end as D23,
case when datediff(dd, t12.cr_date, getdate()) =24 then t12.c else '' end as D24,
case when datediff(dd, t12.cr_date, getdate()) =25 then t12.c else '' end as D25,
case when datediff(dd, t12.cr_date, getdate()) =26 then t12.c else '' end as D26,
case when datediff(dd, t12.cr_date, getdate()) =27 then t12.c else '' end as D27,
case when datediff(dd, t12.cr_date, getdate()) =28 then t12.c else '' end as D28,
case when datediff(dd, t12.cr_date, getdate()) =29 then t12.c else '' end as D29,
case when datediff(dd, t12.cr_date, getdate()) =30 then t12.c else '' end as D30
FROM (
SELECT
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120) cr_date,
COUNT(TICKET_ID) c
FROM
VAPP_ITEM AS vi
WHERE
(
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=row_id
AND va.ATTR_ID=555
) is not null
AND (
SELECT
TOP 1 DATEADD(SECOND, CONVERT(INT, ATTR_VALUE), '1970/1/1 08:00:00')
FROM
VAPP_ITEM_ATTRIBUTES AS va
WHERE
va.ITEM_ID=row_id
AND va.ATTR_ID=558
) is not null
AND datediff(dd,CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120),GETDATE())<= @tianshu
AND person1_root_org_name = @kehu
AND TICKET_STATUS NOT IN ('Request - Delete','Approved','Submitted')
--如果@CCTI_CLASS是空值，不参与统计，如果@CCTI_CLASS有值，使用@CCTI_CLASS值
AND CCTI_CLASS= CASE WHEN @CCTI_CLASS <> '' THEN @CCTI_CLASS ELSE CCTI_CLASS END
GROUP BY
CONVERT(VARCHAR(10),(DATEADD(S,CREATED_DATE,'1970/1/1 08:00:00')),120)
) AS t12
) AS A
'''
def sql_zong(kehu='WTC', CCTI_CLASS=' '):
'''返回综合查询的拼接sql'''
sqa1 = f'''
/*
本SQL报表抓取ServiceAI MSSQL数据库，统计客户在30天内的KPI值：
Total Call 工单总数
Unclosed 未关单总数
Scheduled 预计解决数量
P1 call# P1紧急工单数量
Over SLA# 超SLA数量
SLA Met% SLA达成率
Worst TAT 当天完成跨度最长的工单所花的时间
Remote Fixed 远程解决率
Max late close 系统操作关闭时间-实际关闭时间之间的差值，该栏位列出最大的差值所花的时间，ServiceAI没有实际关单时间，可不统计。
Repeat Call# 重复Call数量，ServiceAI没有该计算值，暂不统计。
Avg onsite time 平均上门时间
No Onsite time 没有上门时间的数量
Onsite# > 1 上门次数大于1次的数量
*/
/*@kehu 定义报表统计的客户*/
--declare @kehu VARCHAR(20)
declare @kehu nvarchar(2000)
set @kehu =N'{kehu}'
/*@CCTI_CLASS 定义报表中ccti的类型。为空，即统计所有CCTI。同时表标题列的范围，也会根据该值自动修改*/
declare @CCTI_CLASS nvarchar(2000)
set @CCTI_CLASS=N'{CCTI_CLASS}'
/*@district 定义报表统计的区域。为空，即统计该客户所有区域*/
-- declare @district nvarchar(2000)
-- set @district=''
/*@tianshu 定义报表统计的天数，目前由于格式，只能是30天*/
declare @tianshu int
set @tianshu=30
/*@sla_target_name 定义查询工单的SLA*/
declare @sla_target_name nvarchar(2000)
set @sla_target_name=N'WTC-P1'
/*@group 定义No Onsite time中没有产生上门时间的硬件组的名称*/
declare @group nvarchar(2000)
'''
sqa2 = r"set @group=N'''L1-HW-SH'',''L1-HW-BJ'',''L1-HW-GZ'',''L1-HW-SZ'''"
zonghe = sqa1 + sqa2 + sqa3
return zonghe
3index.html
SAI工单系统综合看板