助力工业物联网,工业大数据之工单事实指标需求分析【二十】

文章目录

    • 1:工单事实指标需求分析
    • 2:工单事实指标构建

1:工单事实指标需求分析

  • 目标:掌握DWB层工单事实指标表的需求分析

  • 路径

    • step1:目标需求
    • step2:数据来源
  • 实施

    • 目标需求:基于工单信息统计等待分配工单数量、完成工单数量、处理工单数量、响应时长、服务时长等指标

      字段名 说明 数据来源
      wo_id 工单id one_make_dwd.ciss_service_workorder
      callaccept_id 来电受理单id one_make_dwd.ciss_service_workorder
      oil_station_id 油站id one_make_dwd.ciss_service_workorder
      userids 服务该工单用户id(注意:可能会有多个,以逗号分隔) one_make_dwd.ciss_service_workorder
      wo_num 工单单据数量 one_make_dwd.ciss_service_workorder
      back_num 退回工单数量(如果工单没有被退回,数量是0) one_make_dwd.ciss_service_workorder、ciss_service_workorder_back
      abolished_num 已作废工单数量 one_make_dwd.ciss_service_workorder
      wait_dispatch_num 待派工数量 one_make_dwd.ciss_service_workorder、eos_dict_type、eos_dict_entry派工单状态:待派工(status=4)
      alread_complete_num 已完工工单数量(已完工、已回访) 派工单状态:已完工、已回访(status=5 || 6)
      processing_num 正在处理工单数量(待离站、待完工) 派工单状态:待离站、待完工(status=3 || 4)
      people_num 工单人数数量(一个工单由多人完成) one_make_dwd.ciss_service_workorder、ciss_service_workorder_user默认为1数据预处理;工单用户id是否为空;工单用户id是否为空
      service_total_duration 服务总时长(按小时)->从出发到完工时间(leave_time - start_time) one_make_dwd.ciss_service_workorder
      repair_service_duration 报修响应时长(按小时)->呼叫中心受理到出发时间(start_time-submit_time) one_make_dwd.ciss_service_workorder
      customer_repair_num 客户报修工单数量 one_make_dwd.ciss_service_workorder;is_customer_repairs字段
      charg_num 收费工单数量 one_make_dwd.ciss_service_workorder;is_charg字段
      repair_device_num 维修设备数量 ciss_service_order、ciss_service_order_device;状态:维修(type=2)
      install_device_num 安装设备数据量 ciss_service_order、ciss_service_order_device;状态:安装(type=1)
      install_num 安装单数量(以下四个单据的数量有可能会有重叠,例如:一个工单有可能有巡检、也有可能有维修) one_make_dwd.ciss_service_install
      repair_num 维修单数量 ciss4.ciss_service_repair
      remould_num 巡检单数量 ciss4.ciss_service_remould
      inspection_num 改造单数量 ciss4.ciss_service_inspection
      workorder_trvl_exp 工单差旅费(通过工单id与ciss4.ciss_service_trvl_exp_dtl关联,取submoney5即可) ciss4.ciss_service_trvl_exp_dtl
    • 数据来源

      • ciss_service_workorder:工单详情事实表

        select
            id,--工单id
            callaccept_id,--来电受理id
            oil_station_id, --油站id
            service_userid,--工程师id
            status,--工单状态
            submit_time,--提交时间
            start_time,--开始时间
            leave_time,--离开时间
            is_customer_repairs,--是否为报修工单
            is_charg --是否为收费工单
        from ciss_service_workorder;
        
      • ciss_service_workorder_back:回退工单信息表

        select 
            id,              --回退id
            workorder_id     --工单id
        from ciss_service_workorder_back;
        
      • ciss_service_workorder_user:工程师信息表

        select
            workorder_id,  --工单id
            userid,        --工程师id
            username       --工程师姓名
        from ciss_service_workorder_user; 
        
      • ciss_service_trvl_exp_dtl:差旅费用信息表

        select
            work_order_id, --工单id
            submoney5 --应收会计扣款金额
        from ciss_service_trvl_exp_dtl;
        
      • ciss_service_order:服务单信息表

        select
          id,            --服务单id
          workorder_id,  --工单id
          type           --工单类型,1-安装,2-维修,3-巡检
        from ciss_service_order;
        
      • ciss_service_order_device:服务单设备信息表

        select
            id,               --设备id
            service_order_id  --服务单id
        from ciss_service_order_device;
        
      • 工单类型合并表

        • ciss_service_install:设备安装信息表

          • 服务单id、安装工单id
        • ciss_service_repair:设备维修信息表

        • 服务单id、维修工单id

        • ciss_service_remould:设备改造信息表

          - 服务单id、改造工单id
          
          • ciss_service_inspection:设备巡检信息表

            • 服务单id、巡检工单id

              select
                  so.id,                     --服务单id
                  so.workorder_id,           --工单id
                  install.id installid,      --安装单id
                  repair.id repairid,        --维修单id
                  remould.id remouldid,      --改造单id
                  inspection.id inspectionid --巡检单id
               --服务单信息表
              from one_make_dwd.ciss_service_order so
              left join one_make_dwd.ciss_service_install install on so.id = install.service_id
              left join one_make_dwd.ciss_service_repair repair on so.id = repair.service_id
                left join one_make_dwd.ciss_service_remould remould on so.id = remould.service_id
                left join one_make_dwd.ciss_service_inspection inspection on so.id = inspection.service_id
                where so.dt = '20210101';
              
  • 小结

    • 掌握DWB层呼叫中心事实指标表的需求分析

2:工单事实指标构建

  • 目标:实现DWB层工单事实指标表的构建

  • 实施

    • 建表

      drop table if exists one_make_dwb.fact_worker_order;
      create table if not exists one_make_dwb.fact_worker_order(
          wo_id string comment '工单id'
          , callaccept_id string comment '来电受理单id'
          , oil_station_id string comment '油站id'
          , userids string comment '服务该工单用户id(注意:可能会有多个,以逗号分隔)'
          , wo_num bigint comment '工单单据数量'
          , back_num bigint comment '退回工单数量,默认为0'
          , abolished_num bigint comment '已作废工单数量'
          , wait_dispatch_num bigint comment '待派工数量'
          , wait_departure_num bigint comment '待出发数量'
          , alread_complete_num bigint comment '已完工工单数量(已完工、已回访)'
          , processing_num bigint comment '正在处理工单数量(待离站、待完工)'
          , people_num int comment '工单人数数量(一个工单由多人完成)'
          , service_total_duration int comment '服务总时长(按小时),(leave_time - start_time)'
          , repair_service_duration int comment '报修响应时长(按小时),(start_time-submit_time)'
          , customer_repair_num bigint comment '客户报修工单数量'
          , charg_num bigint comment '收费工单数量'
          , repair_device_num bigint comment '维修设备数量'
          , install_device_num bigint comment '安装设备数据量'
          , install_num bigint comment '安装单数量'
          , repair_num bigint comment '维修单数量'
          , remould_num bigint comment '改造单数量'
          , inspection_num bigint comment '巡检单数量'
          , workorder_trvl_exp decimal(20,1) comment '工单差旅费'
      )
      partitioned by (dt string)
      stored as orc
      location '/data/dw/dwb/one_make/fact_worker_order'
      ;
      
    • 抽取

      insert overwrite table one_make_dwb.fact_worker_order partition(dt = '20210101')
      select
          --工单id
          wo.id wo_id
      	--来电受理单id
          , max(callaccept_id) callaccept_id
      	--油站id
          , max(oil_station_id) oil_station_id
      	--工程师id
          , max(case when wo.service_userids is not null then concat_ws(',', wo.service_userid, wo.service_userids) else wo.service_userid end) userids
          --工单单据数量:安装单、维修单……
      	, count(wo.id) wo_num
      	--退回工单数量
          , count(wob.id) back_num
      	--已作废工单数量
          , sum(case when status = '-1' then 1 else 0 end) abolished_num
      	--待派发工单数量
          , sum(case when status = '4' then 1 else 0 end) wait_dispatch_num
      	--待出发工单数量
          , sum(case when status = '2' then 1 else 0 end) wait_departure_num
          --已完工工单数量
      	, sum(case when status = '5' then 1 when status = '6' then 1 else 0 end) alread_complete_num
          --处理中工单数量
      	, sum(case when status = '3' then 1 when status = '4' then 1 else 0 end) processing_num
          --工单人数
      	, case when count(usr.id) = 0 then 1 else count(usr.id) end people_num
          --服务总时长
      	, max((wo.leave_time - wo.start_time) / 3600000) service_total_duration
          --报修响应时长
      	, max((wo.start_time - wo.submit_time) / 3600000) repair_service_duration
          --客户报修工单数量
      	, sum(case when wo.is_customer_repairs = '2' then 1 else 0 end) customer_repairs
          --收费工单数量
      	, sum(case when wo.is_charg = '1' then 1 else 0 end) charg_num
          --维修设备数量
      	, max(case when sod.repair_device_num = 0 then 1 when sod.repair_device_num is null then 0 else sod.repair_device_num end) repair_device_num
          --安装设备数量
      	, max(case when sod2.install_device_num = 0 then 1 when sod2.install_device_num is null then 0 else sod2.install_device_num end) install_device_num
          --安装单数量
      	, sum(case when sertype.installid is not null then 1 else 0 end) install_num
          --维修单数量
      	, sum(case when sertype.repairid is not null then 1 else 0 end) repair_num
          --改造单数量
      	, sum(case when sertype.remouldid is not null then 1 else 0 end) remould_num
          --巡检单数量
      	, sum(case when sertype.inspectionid is not null then 1 else 0 end) inspection_num
          --工单差旅费
      	, max(case when ed.submoney5 is null then 0.0 else ed.submoney5 end) workorder_trvl_exp
      -- 工单信息表
      from one_make_dwd.ciss_service_workorder wo
      	--关联回退工单:回退工单个数
          left join one_make_dwd.ciss_service_workorder_back wob on wo.id = wob.workorder_id
      	--关联工程师信息表:工程师人数
          left join one_make_dwd.ciss_service_workorder_user usr on wo.id = usr.workorder_id
      	--关联差旅费用信息表:工单差旅费用
          left join one_make_dwd.ciss_service_trvl_exp_dtl ed on wo.id = ed.work_order_id
      	--关联维修设备个数信息
          left join (
      			--统计每个工单的维修设备个数
      			select
      			    so.workorder_id, count(sod.id) repair_device_num
      			--服务单表关联设备表:每个工单对应的设备id
      			from one_make_dwd.ciss_service_order so
      			left join one_make_dwd.ciss_service_order_device sod
      			on so.id = sod.service_order_id
      			where so.type = '2' and so.dt='20210101'
      			group by so.workorder_id
          ) sod on wo.id = sod.workorder_id
      	--关联安装设备个数信息
          left join (
      	      --统计每个工单的安装设备个数
                select
      		      so.workorder_id, count(sod.id) install_device_num
      		  from one_make_dwd.ciss_service_order so
      		  left join one_make_dwd.ciss_service_order_device sod
      		  on so.id = sod.service_order_id
                --过滤服务单的类型为安装类型的服务单
      		  where so.type = '1' and so.dt='20210101'
      		  group by so.workorder_id
      	) sod2 on wo.id = sod2.workorder_id
      	--工单类型合并表:安装、维修、改造、巡检单id
          left join (
                select
      		      so.id, so.workorder_id, install.id installid, repair.id repairid, remould.id remouldid, inspection.id inspectionid
      		  from one_make_dwd.ciss_service_order so
                left join one_make_dwd.ciss_service_install install on so.id = install.service_id
                left join one_make_dwd.ciss_service_repair repair on so.id = repair.service_id
                left join one_make_dwd.ciss_service_remould remould on so.id = remould.service_id
                left join one_make_dwd.ciss_service_inspection inspection on so.id = inspection.service_id
                where so.dt = '20210101'
          ) sertype on wo.id = sertype.workorder_id
      where wo.dt='20210101'
      group by wo.id
      ;
      
  • 小结

    • 实现DWB层呼叫中心事实指标表的构建

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