EnglishPod hotel upgrade

我们一直在期待您的到来。

We've been expecting you.

我想要办理等级入住手续。

I'd like to check in please.

我用a名字做了预定。

I have the reservation under the name a.

让我再核对一次。

let me double check.

这是你总统套房的房卡。

here is your keycard to the presidents suit.

这一定是弄错了。

there must be some mistake.

我预定的是标间。

my reservation was for a standard room.

这个弄混淆了。

there seems to be a mix-up,

很遗憾，我们的标间已经客满了。

unfortunately, we're overbooked at the moment.

不用担心。

not to worry.

我们很高兴为您提供免费升级。

we're pleased to offer you a complimentary upgrade.