Guideline 5.1.1(v) - Data Collection and Storage

We noticed that your app supports account creation but does not include an option to initiate account deletion.

Apps that support account creation must also offer account deletion to give App Store users more control of the data they've shared while using your app.

Next Steps

To resolve this issue, revise your app to include an option to initiate account deletion.

If you are unable to offer account deletion due to legal requirements, reply to this message in App Store Connect and provide additional information. You must follow all legal requirements where your app is available for storing and retaining user account information and handling account deletion. If you have questions regarding your legal obligations, check with your legal counsel.

Keep these requirements in mind when updating your app to support account deletion:

- Only offering to temporarily deactivate or disable an account is insufficient.

- If users need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process.

- You may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.

Resources

- Review frequently asked questions and learn more about the account deletion requirements.

翻译

我们注意到，您的应用程序支持创建帐户，但不包括启动帐户删除的选项。

支持账户创建的应用程序还必须提供账户删除功能，以使应用商店用户能够更好地控制他们在使用应用程序时共享的数据。

下一步

要解决此问题，请修改应用程序，使其包含启动帐户删除的选项。

如果由于法律要求，您无法提供帐户删除，请在App Store Connect中回复此消息并提供其他信息。如果你的应用程序可用于存储和保留用户帐户信息以及处理帐户删除，你必须遵守所有法律要求。如果您对您的法律义务有疑问，请咨询您的法律顾问。

更新应用程序以支持帐户删除时，请牢记以下要求：

-仅提供暂时停用或禁用帐户是不够的。

-如果用户需要访问网站以完成删除其帐户，请在您的网站上添加一个直接指向页面的链接，以完成删除过程。

-您可以包括确认步骤，以防止用户意外删除其帐户。然而，只有在受到高度监管的行业中，应用程序可能需要用户使用客户服务资源（如打电话或发送电子邮件）来完成账户删除。

资源

-查看常见问题，了解有关帐户删除要求的更多信息。

这个问题是苹果官方最新审核要求，在2022年6月30号以后，所有提交AppStore商城审核的应用程序支持帐户创建的 App 也必须提供帐户删除功能，否则将不会过审，拒绝原因就是Guideline 5.1.1(v) - Data Collection and Storage。

该如何设置该功能

苹果的新规严格要求App必须要设置一个功能，让用户可以“从App中删除他们的账户”，但并没有明确该功能具体要怎么设置。目前来看，这个“删除账户”功能可以很简单，也可以很复杂。有些开发者采取的方式是在个人中心设置注销功能，也有开发者引导用户到客服或发送一封电子邮件告知用户来彻底删除他们的信息，这个可以根据具体需求决定。通俗一点，就是我们须在app的个人中心的设置里面添加账号注销按钮，点击按钮弹窗提示用户是否确认账号注销操作，用户点击确认或取消执行对应操作即可过审。