Troubleshooting Exchange 2007 Store Log/Database growth issues

One of the common issues we see in support is excessive Database and/or Transaction log growth problems. If you have ever run in to one of these issues, you will find that they are not always easy to troubleshoot as there are many tools that are needed to help understand where the problem might be coming from. Customers have asked why does the Server allow these type of operations to occur in the first place and why is the Exchange Server not resilient to this? That is not always an easy question to answer as there as so many variables as to why this may occur in the first place ranging from faulty Outlook Add-ins, Custom or 3rd party applications, corrupted rules, corrupted messages, online maintenance not running long enough to properly maintain your database, and the list goes on and on.

Once an Outlook client has created a profile to the Exchange server, they pretty much have full reign to do whatever actions they want within that MAPI profile. This of course, will be controlled mostly by your Organizations mailbox and message size limits and some of the Client throttling or backoff features that are new to Exchange 2007.

Since I have dealt with these type problems in great detail, I thought it would be helpful to share some troubleshooting steps with you that may help you collect, detect and mitigate these problems when and if you should see them.

General Troubleshooting

Use Exchange User Monitor (Exmon) server side to determine if a specific user is causing the log growth problems.
- Sort on CPU (%) and look at the top 5 users that are consuming the most amount of CPU inside the Store process. Check the Log Bytes column to verify for this log growth for a potential user.
- If that does not show a possible user, sort on the Log Bytes column to look for any possible users that could be attributing to the log growth
- If it appears that the user in Exmon is a ?, then this is representative of a HUB/Transport related problem generating the logs. Query the message tracking logs using the Message Tracking Log tool in the Exchange Management Consoles Toolbox to check for any large messages that might be running through the system. See step 5.9 for a Powershell script to accomplish the same task.
If suspected user is found via Exmon, then do one of the following:
1. Disable the users AD account temporarily
2. Kill their TCP connection with TCPView
3. Call the client to have them close Outlook in the condition state for immediate relief.
If closing the client down seems to stop the log growth issue, then we need to do the following to see if this is OST or Outlook profile related:
1. Have the user launch Outlook while holding down the control key which will prompt if you would like to run Outlook in safe mode. If launching Outlook in safe mode resolves the log growth issue, then concentrate on what add-ins could be attributing to this problem.
2. If you can gain access to the users machine, then do one of the following:
  1. Launch Outlook to confirm the log file growth issue on the server.
  2. If log growth is confirmed, do one of the following
    1. Check users Outbox for any messages.
      1. If user is running in Cached mode, set the Outlook client to Work Offline. Doing this will help stop the message being sent in the outbox and sometimes causes the message to NDR.
      2. If user is running in Online Mode, then try moving the message to another folder to prevent Outlook or the HUB server from processing the message.
      3. After each one of the steps above, check the Exchange server to see if log growth has ceased
    2. Call Microsoft Product Support to enable debug logging of the Outlook client to determine possible root cause.
  3. Follow the Running Process Explorer instructions in the below article to dump out dlls that are running within the Outlook Process. Name the file username.txt. This helps check for any 3rd party Outlook Add-ins that may be causing the excessive log growth.
    
    970920 Using Process Explorer to List dlls Running Under the Outlook.exe Process
    http://support.microsoft.com/kb/970920
  4. Check the Sync Issues folder for any errors that might be occurring
3. Let’s attempt to narrow this down further to see if the problem is truly in the OST or something possibly Outlook Profile related:
  1. Run ScanPST against the users OST file to check for possible corruption.
  2. With the Outlook client shut down, rename the users OST file to something else and then launch Outlook to recreate a new OST file. If the problem does not occur, we know the problem is within the OST itself.
  3. If renaming the OST causes the problem to recur again, then recreate the users profile to see if this might be profile related.
Ask Questions:
1. Is the user using any type of mobile device?
2. Question the end user if at all possible to understand what they might have been doing at the time the problem started occurring. It’s possible that a user imported a lot of data from a PST file which could cause log growth server side or there was some other erratic behavior that they were seeing based on a user action.
If Exmon does not provide the data that is necessary to get root cause, then do the following:
1. Check current queues against all HUB Transport Servers for stuck or queued messages
  
  get-exchangeserver | where {$_.IsHubTransportServer -eq "true"} | Get-Queue | where {$_.Deliverytype �Ceq “MapiDelivery”} | Select-Object Identity, NextHopDomain, Status, MessageCount | export-csv HubQueues.csv
  
  Review queues for any that are in retry or have a lot of messages queued.
  
  Export out message sizes in MB in all Hub Transport queues to see if any large messages are being sent through the queues.
  
  get-exchangeserver | where {$_.ishubtransportserver -eq "true"} | get-message �Cresultsize unlimited | Select-Object Identity,Subject,status,LastError,RetryCount,queue,@{Name="Message Size MB";expression={$_.size.toMB()}} | sort-object -property size �Cdescending | export-csv HubMessages.csv
  
  Export out message sizes in Bytes in all Hub Transport queues.
  
  get-exchangeserver | where {$_.ishubtransportserver -eq "true"} | get-message �Cresultsize unlimited | Select-Object Identity,Subject,status,LastError,RetryCount,queue,size | sort-object -property size �Cdescending | export-csv HubMessages.csv
2. Check Users Outbox for any large, looping, or stranded messages that might be affecting overall Log Growth.
  
  get-mailbox -ResultSize Unlimited| Get-MailboxFolderStatistics -folderscope Outbox | Sort-Object Foldersize -Descending | select-object identity,name,foldertype,itemsinfolder,@{Name="FolderSize MB";expression={$_.folderSize.toMB()}} | export-csv OutboxItems.csv
  
  Note: This does not get information for users that are running in cached mode.
3. Utilize the MSExchangeIS Client\Jet Log Record Bytes/sec and MSExchangeIS Client\RPC Operations/sec Perfmon counters to see if there is a particular client protocol that may be generating excessive logs. If a particular protocol mechanism if found to be higher than other protocols for a sustained period of time, then possibly shut down the service hosting the protocol. For example, if Exchange Outlook Web Access is the protocol generating potential log growth, then stopping the World Wide Web Service (W3SVC) to confirm that log growth stops. If log growth stops, then collecting IIS logs from the CAS/MBX Exchange servers involved will help provide insight in to what action the user was performing that was causing this occur.
4. Run the following command from the Management shell to export out current user operation rates:
  
  To export to CSV File:
  
  get-logonstatistics |select-object username,Windows2000account,identity,messagingoperationcount,otheroperationcount,progressoperationcount,streamoperationcount,tableoperationcount,totaloperationcount | where {$_.totaloperationcount -gt 1000} | sort-object totaloperationcount -descending| export-csv LogonStats.csv
  
  To view realtime data:
  
  get-logonstatistics |select-object username,Windows2000account,identity,messagingoperationcount,otheroperationcount,progressoperationcount,streamoperationcount,tableoperationcount,totaloperationcount | where {$_.totaloperationcount -gt 1000} | sort-object totaloperationcount -descending| ft
  
  Key things to look for:
  In the below example, the Administrator account was storming the testuser account with email.
  You will notice that there are 2 users that are active here, one is the Administrator submitting all of the messages and then you will notice that the Windows2000Account references a HUB server referencing an Identity of testuser. The HUB server also has *no* UserName either, so that is a giveaway right there. This can give you a better understanding of what parties are involved in these high rates of operations
  
  UserName : Administrator
  Windows2000Account : DOMAIN\Administrator
  Identity : /o=First Organization/ou=First Administrative Group/cn=Recipients/cn=Administrator
  MessagingOperationCount : 1724
  OtherOperationCount : 384
  ProgressOperationCount : 0
  StreamOperationCount : 0
  TableOperationCount : 576
  TotalOperationCount : 2684
  
  UserName :
  Windows2000Account : DOMAIN\E12-HUB$
  Identity : /o= First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=testuser
  MessagingOperationCount : 630
  OtherOperationCount : 361
  ProgressOperationCount : 0
  StreamOperationCount : 0
  TableOperationCount : 0
  TotalOperationCount : 1091
5. Enable Perfmon/Perfwiz logging on the server. Collect data through the problem times and then review for any irregular activities. You can grab some pre-canned Perfmon import files at http://blogs.technet.com/mikelag/archive/2008/05/02/perfwiz-replacement-for-exchange-2007.aspx to make collecting this data easier.
6. Run ExTRA (Exchange Troubleshooting Assistant) via the Toolbox in the Exchange Management Console to look for any possible Functions (via FCL Logging) that may be consuming Excessive times within the store process. This needs to be launched during the problem period. http://blogs.technet.com/mikelag/archive/2008/08/21/using-extra-to-find-long-running-transactions-inside-store.aspx shows how to use FCL logging only, but it would be best to include Perfmon, Exmon, and FCL logging via this tool to capture the most amount of data.
7. Dump the store process during the time of the log growth. (Use this as a last measure once all prior activities have been exhausted and prior to calling Microsoft for assistance. These issues are sometimes intermittent, and the quicker you can obtain any data from the server, the better as this will help provide Microsoft with information on what the underlying cause might be.)
  1. Download the Current Release version of the Windows debuggers from http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx and select a custom installation and change the directory to install the debuggers to c:\debuggers and finish the installation.
  2. Open the command prompt and change in to the c:\Debuggers directory
  3. Type cscript adplus.vbs �Chang �Cpn store �Cquiet �Co d:\DebugData. Note: -o switch signifies the location in which you want to store the debug data that has sufficient drive space. Important: Once this has launched, a minimized CDB window will open. Please wait for this to complete and do not close this window as this will disappear once the dump has completed.
  4. Wait 2 minutes and perform the same dump operation again.
  5. Open a case with Microsoft Product Support Services to get this data looked at.
8. Collect a portion of Store transaction log files (100 would be good) during the problem period and parse them following the directions in http://blogs.msdn.com/scottos/archive/2007/11/07/remix-using-powershell-to-parse-ese-transaction-logs.aspx to look for possible patterns such as high pattern counts for IPM.Appointment. This will give you a high level overview if something is looping or a high rate of messages being sent. Note: This tool may or may not provide any benefit depending on the data that is stored in the log files, but sometimes will show data that is MIME encoded that will help with your investigation
9. Export out Message tracking log data from affected MBX server
  
  Method 1
  Download the attached ExLogGrowthCollector.zip file to this post and extract to the MBX server that experienced the issue. Run ExLogGrowthCollector.ps1 from the Exchange Management Shell. Enter in the MBX server name that you would like to trace, the Start and End times and click on the Collect Logs button.
  
  Note: What this script does is to export out all mail traffic to/from the specified mailbox server across all HUB servers between the times specified. This helps provide insight in to any large or looping messages that might have been sent that could have caused the log growth issue.
  
  Method 2
  Copy/Paste the following data in to notepad, save as msgtrackexport.ps1 and then run this on the affected Mailbox Server. Open in Excel for review. This is similar to the GUI version, but requires manual editing to get it to work.
  
  #Export Tracking Log data from affected server specifying Start/End Times
  
  Write-host "Script to export out Mailbox Tracking Log Information"
  Write-Host "#####################################################"
  Write-Host
  $server = Read-Host "Enter Mailbox server Name"
  $start = Read-host "Enter start date and time in the format of MM/DD/YYYY hh:mmAM"
  $end = Read-host "Enter send date and time in the format of MM/DD/YYYY hh:mmPM"
  $fqdn = $(get-exchangeserver $server).fqdn
  Write-Host "Writing data out to csv file..... "
  Get-ExchangeServer | where {$_.IsHubTransportServer -eq "True" -or $_.name -eq "$server"} | Get-MessageTrackingLog -ResultSize Unlimited -Start $start -End $end | where {$_.ServerHostname -eq $server -or $_.clienthostname -eq $server -or $_.clienthostname -eq $fqdn} | sort-object totalbytes -Descending | export-csv MsgTrack.csv -NoType
  Write-Host "Completed!! You can now open the MsgTrack.csv file in Excel for review"
  
  Method 3
  You can also use the Process Tracking Log Tool at http://msexchangeteam.com/archive/2008/02/07/448082.aspx to provide some very useful reports.
10. Save off a copy of the application/system logs from the affected server and review them for any events that could attribute to this problem
11. Enable IIS extended logging for CAS and MB server roles to add the sc-bytes and cs-bytes fields to track large messages being sent via IIS protocols and to also track usage patterns.

Proactive monitoring and mitigation efforts

Increase Diagnostics Logging for the following objects depending on what stores are being affected:
- MSExchangeIS\Mailbox\Rules
- MSExchangeIS\PublicFolders\Rules
Enable Client Side monitoring per http://technet.microsoft.com/en-us/library/cc540465.aspx
Create a monitoring plan using MOM/SCOM to alert when the amount of Log Bytes being written hit a specific threshold and then alert the messaging team for further action. There are thresholds that are a part of the Exchange 2007 Management Pack that could help alert to these type situations before the problem gets to a point of taking a database offline. Here are 2 examples of this.

ESE Log Byte Write/sec MOM threshold
Warning Event
http://technet.microsoft.com/en-us/library/bb218522.aspx

Error Event
http://technet.microsoft.com/en-us/library/bb218733.aspx

If an alert is raised, then perform an operation to start collecting data.
Ensure http://support.microsoft.com/kb/958701 is installed at a minimum for each Outlook 2003 client to address known log/database growth issues for users streaming data to the information store that have exceeded message size limits. This fix also addresses a problem where clients could copy a message to their inbox from a PST that during the sync process could exceed mailbox limits, thus causing excessive log growth problems on the server.

These hotfixes make use of the PR_PROHIBIT_SEND_QUOTA and PR_MAX_SUBMIT_MESSAGE_SIZE which is referenced in http://support.microsoft.com/kb/894795

Additional Outlook Log Growth fixes:
http://support.microsoft.com/kb/957142
http://support.microsoft.com/kb/936184
Implement minimum Outlook Client versions that can connect to the Exchange server via the Disable MAPI clients registry key server side. See http://technet.microsoft.com/en-us/library/bb266970.aspx for more information.

To disable clients less than Outlook 2003 SP2, use the following entries on an Exchange 2007 server
"-5.9.9;7.0.0-11.6568.6567"
Setting this to exclude Outlook client versions less than Outlook 2003 SP2 will help protect against stream issues to the store. Reason being is that Outlook 2003 SP2 and later understand the new quota properties that were introduced in to the store in http://support.microsoft.com/kb/894795. Older clients have no idea what these new properties are, so if a user sent a 600MB attachment on a message, it would stream the entire message to the store generating excessive log files and then get NDR’ed once the message size limits were checked. With SP2 installed, the Outlook client will first check to see if the attachment size is over the set quota for the organization and immediately stop the send with a warning message on the client and prevent the stream from being sent to the server.

Allowing any clients older than SP2 to connect to the store is leaving the Exchange servers open for a growth issue.
If Entourage clients are being utilized, then implement the MaxRequestEntityAllowed property in http://support.microsoft.com/kb/935848 to address a known issue where sending a message over the size limit could potentially create log growth for a database.
Check to ensure File Level Antivirus exclusions are set correctly for both files and processes per http://technet.microsoft.com/en-us/library/bb332342.aspx
Enable Content Conversion tracing on all HUB servers per http://technet.microsoft.com/en-us/library/bb397226.aspx . This will help log any failed conversion attempts that may be causing the log growth problem to occur.
If POP3 or IMAP4 clients are connecting to specific servers, then implementing Protocol Logging for each on the servers that may be making use of these protocols will help log data to a log file where these protocols are causing excessive log growth spurts. See http://technet.microsoft.com/en-us/library/aa997690.aspx on how to enable this logging.
Ensure Online maintenance is completing a pass for each database within the past week or two. Query Application event logs for the ESE events series 700 through 704 to clarify. If log growth issues occur during online maintenance periods, this could be normal as Exchange shuffles data around in the database. We just need to ensure that we keep this part in mind during these log growth problems.
Check for any excessive ExCDO warning events related to appointments in the application log on the server. (Examples are 8230 or 8264 events). http://support.microsoft.com/kb/947014 is just one example of this issue. If recurrence meeting events are found, then try to regenerate calendar data server side via a process called POOF. See http://blogs.msdn.com/stephen_griffin/archive/2007/02/21/poof-your-calender-really.aspx for more information on what this is.

Event Type: Warning
Event Source: EXCDO
Event Category: General
Event ID: 8230
Description: An inconsistency was detected in [email protected]: /Calendar/<calendar item> .EML. The calendar is being repaired. If other errors occur with this calendar, please view the calendar using Microsoft Outlook Web Access. If a problem persists, please recreate the calendar or the containing mailbox.
Event Type: Warning
Event ID : 8264
Category : General
Source : EXCDO
Type : Warning
Message : The recurring appointment expansion in mailbox <someone's address> has taken too long. The free/busy information for this calendar may be inaccurate. This may be the result of many very old recurring appointments. To correct this, please remove them or change their start date to a more recent date.

Important: If 8230 events are consistently seen on an Exchange server, have the user delete/recreate that appointment to remove any corruption
Add additional store logging per http://support.microsoft.com/kb/254606 to add more performance counter data to be collected with Perfmon. This will allow us to utilize counters such as ImportDeleteOpRate and SaveChangesMessageOpRates which allows us to see what these common log growth rates are.
Recommend forcing end dates on recurring meetings. This can be done through the usage of the registry key DisableRecurNoEnd (DWORD).

For Outlook 2003:
http://support.microsoft.com/kb/952144
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Preferences

For Outlook 2007:
http://support.microsoft.com/kb/955449
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
Value: 1 to Enable, 0 to Disable
Implement LimitEmbeddingDepth on the Exchange servers as outlined in KB 833607 to prevent log growth due to recursion looping. Note: This article states this if for Exchange 2000-2003, but the key is also still valid in Exchange 2007 per source code

Known Issues

Exchange Server

SP1 Release Update 9 fixes

959559 - Transaction log files grow unexpectedly in an Exchange Server 2007 Service Pack 1 mailbox server on a computer that is running Windows Server 2008

925252 - The Store.exe process uses almost 100 percent of CPU resources, and the size of the public folder store increases quickly in Exchange Server 2007

961124 - Some messages are stuck in the Outbox folder or the Drafts folder on a computer that is running Exchange Server 2007 Service Pack 1
970725 - Public folder replication messages stay in the local delivery queue and cause an Exchange Server 2007 Service Pack 1 database to grow quickly

SP1 Release Update 8 fixes

960775 - You receive a "Message too large for this recipient" NDR that has the original message attached after you restrict the Maximum Message Send Size value in Exchange Server 2007

SP1 Release Update 7 fixes

957124 - You do not receive an NDR message even though your meeting request cannot be sent successfully to a recipient

960775 - You receive a "Message too large for this recipient" NDR that has the original message attached after you restrict the Maximum Message Send Size value in Exchange Server 2007

SP1 Release Update 1 fixes

947014 - An Exchange Server 2007 mailbox server randomly generates many transaction logs in an Exchange Server 2007 Service Pack 1 environment

943371 - Event IDs 8206, 8213, and 8199 are logged in an Exchange Server 2007 environment

Outlook 2007

970944 �C Installing this hotfix package addresses and issue where log files are generated unexpectedly when a user is running Outlook 2007 in the cached Exchange mode and sends an e-mail message to the recipients who have a corrupted e-mail address and/or e-mail address

Outlook 2003

958701 - Description of the Outlook 2003 Post-Service Pack 3 hotfix package (Engmui.msp, Olkintl.msp, Outlook.msp): October 28, 2008

936184 - Description of the Outlook 2003 post-Service Pack 3 hotfix package: December 14, 2007

897247 - Description of the Microsoft Office Outlook 2003 post-Service Pack 1 hotfix package: May 2, 2005

Entourage

935848 - Various performance issues occur when you use Entourage for Mac to send large e-mail messages to an Exchange 2007 server

Windows 2008

955612 - The "LCMapString" function may return incorrect mapping results for some languages in Windows Server 2008 and in Windows Vista

Troubleshooting Exchange 2007 Store Log/Database growth issues

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