使用C#开发纽曼USB来电小秘书客户端小结

  在前面用C#开发完CRM的来电弹屏之后，有些客户有了新的要求，他们希望不但能够实现来电弹屏，更希望能够将呼入呼出的电话录音并上传到CRM服务器上，方便日后跟踪记录。于是便有了来电小秘书客户端的开发。
  来电小秘书客户端的开发是基于纽曼USB来电通客户端（详情参考： http://renzhen.iteye.com/blog/580746）的基础上进行开发的，由于纽曼USB来电通的硬件没有录音功能，于是硬件上使用了纽曼的另一个硬件产品来电小秘书，虽然是同一个厂家的产品，可是它们的API却是完全不兼容，更烦的是，来电小秘书API没有来电的回调接口，无法通过回调触发程序，也没有C#的Demo，很多功能只能通过一个不是那么详细的文档和一个Delphi的Demo摸索着做了，经历了一些挫折和困惑，终于完成了这个客户端程序。
  首先，开发要做的就是与硬件的API进行沟通，依然通过C#的P/Invoke来完成，以下是来电小秘书的P/Invoke代码。
 

using System;
using System.Collections.Generic;
using System.Text;
using System.Runtime.InteropServices;

namespace WindowsApplication1
{
    class LDT1
    {
        [DllImport("usbms.dll", EntryPoint = "LoadDRV")]
        public static extern int LoadDRV();

        [DllImport("usbms.dll", EntryPoint = "EnableCard")]
        public static extern int EnableCard();

        [DllImport("usbms.dll", EntryPoint = "StopSigCheck")]
        public static extern int StopSigCheck(int Handle);

        [DllImport("usbms.dll", EntryPoint = "ReSetUsb")]
        public static extern int ReSetUsb(int Handle);

        [DllImport("usbms.dll", EntryPoint = "HangUp")]
        public static extern int HangUp(int Handle);

        [DllImport("usbms.dll", EntryPoint = "InitDtmfBuf")]
        public static extern int InitDtmfBuf(int Handle);

        [DllImport("usbms.dll", EntryPoint = "SetDialPara")]
        public static extern int SetDialPara(UInt16 RingBack1, UInt16 RingBack0, UInt16 BusyLen, UInt16 RingTimes, UInt16 SendNoSignalLen);


        [DllImport("usbms.dll", EntryPoint = "DisableCard")]
        public static extern int DisableCard();

        [DllImport("usbms.dll", EntryPoint = "FreeDRV")]
        public static extern int FreeDRV();

        [DllImport("usbms.dll", EntryPoint = "GetDtmfCode")]
        public static extern int GetDtmfCode(UInt16 Line);

        [DllImport("usbms.dll", EntryPoint = "IsRing")]
        public static extern bool IsRing(UInt16 Line);

        [DllImport("usbms.dll", EntryPoint = "GetCallerIDStr")]
        public static extern UInt16 GetCallerIDStr(UInt16 Line, StringBuilder IDStr);


        [DllImport("usbms.dll", EntryPoint = "IsOffHook")]
        public static extern bool IsOffHook(UInt16 Line);


        [DllImport("usbms.dll", EntryPoint = "StartRecordFile")]
        public static extern bool StartRecordFile(UInt16 Line, string FileName, UInt32 dwRecordLen);

        [DllImport("usbms.dll", EntryPoint = "CheckRecordEnd")]
        public static extern bool CheckRecordEnd(UInt16 Line);


        [DllImport("usbms.dll", EntryPoint = "StopRecordFile")]
        public static extern bool StopRecordFile(UInt16 Line);

        [DllImport("usbms.dll", EntryPoint = "PCMtoWave")]
        public static extern int PCMtoWave(string SourceFileName, string TargetFileName);

        [DllImport("usbms.dll", EntryPoint = "ReadCheckResult")]
        public static extern int ReadCheckResult(int line, int mode);

        [DllImport("usbms.dll", EntryPoint = "StartSigCheck")]
        public static extern void StartSigCheck(int line);

        [DllImport("usbms.dll", EntryPoint = "ReadUsbState")]
        public static extern bool ReadUsbState(int line);

        [DllImport("usbms.dll", EntryPoint = "GetRingNum")]
        public static extern int GetRingNum(int line);

        [DllImport("usbms.dll", EntryPoint = "InitRingNum")]
        public static extern void InitRingNum(int line);

        [DllImport("usbms.dll", EntryPoint = "ReadSerialNo")]
        public static extern int ReadSerialNo(int line,StringBuilder serialNo);

    }
}

  

  然后就是关于设备状态检测了，由于没有API直接支持来电回调，所以只能自己手动的检测设备状态来判断，要实现这一部分一般有两种方式，使用Timer或者使用Thread，Delphi的Demo中使用了Timer，可是Timer实现的弊端需要使用异步的思考方式，不符合我的思维模式，灵活度也不够，而且C#创建线程太方便了，而线程是通过同步方式思考的，所以使用了Thread模式。
  然后在特定的时刻，记录电话号码、弹屏（如果是来电）、电话结束后录音和上传文件和信息到CRM服务器，其中来电号码可以很容易的获取，可是播出的号码获取就比较的麻烦了，C#中可以使用如下代码：
 

    while (LDT1.IsOffHook((ushort)this.line))
    {
          int temp = LDT1.GetDtmfCode((ushort)this.line);
           if (temp > 0)
           {
                 phonenum = phonenum + this.convertInt(temp);
            }
           Thread.Sleep(300);
                
      }

    private string convertInt(int code)
        {
            string ret="";
            switch (code)
            {
                case 10:
                    ret = "0";
                    break;
                case 11:
                    ret = "*";
                    break;
                case 12:
                    ret = "#";
                    break;
                case 13:
                    ret = "A";
                    break;
                case 14:
                    ret = "B";
                    break;
                case 15:
                    ret = "C";
                    break;
                case 16:
                    ret = "D";
                    break;
                default:
                    ret = code.ToString();
                    break;
            }
            return ret;
        }
  

  下面说一下C#中的大文件上传吧，网上有很多例子了，我参考了如下blog的代码进行开发 http://www.cnblogs.com/bccu/archive/2009/01/05/1363771.html，可是无法上传成功，于是我读了一下代码，发现他将信息中的\r\n用空字符代替了，导致服务器无法识别，于是我更改了他的代码，解决了问题，代码如下：

      public static string UploadFileEx(string uploadfile, string url,
           string fileFormName, string contenttype, NameValueCollection querystring,
           CookieContainer cookies)
        {
            if ((fileFormName == null) ||
                (fileFormName.Length == 0))
            {
                fileFormName = "file";
            }

            if ((contenttype == null) ||
                (contenttype.Length == 0))
            {
                contenttype = "application/octet-stream";
            }


            string postdata;
            postdata = "?";
            if (querystring != null)
            {
                foreach (string key in querystring.Keys)
                {
                    postdata += key + "=" + querystring.Get(key) + "&";
                }
            }
            Uri uri = new Uri(url + postdata);


            string boundary = "----------" + DateTime.Now.Ticks.ToString("x");
            HttpWebRequest webrequest = (HttpWebRequest)WebRequest.Create(uri);
            //webrequest.CookieContainer = cookies;
            webrequest.ContentType = "multipart/form-data; boundary=" + boundary;
            webrequest.Method = "POST";
            string huanhang = "\r\n";
            byte[] huanhangbyte = Encoding.UTF8.GetBytes(huanhang);

            // Build up the post message header   
            StringBuilder sb = new StringBuilder();
            sb.Append("--");
            sb.Append(boundary);
            sb.Append("\r\n");
            sb.Append("Content-Disposition: form-data; name=\"");
            sb.Append(fileFormName);
            sb.Append("\"; filename=\"");
            sb.Append(Path.GetFileName(uploadfile));
            sb.Append("\"");
            sb.Append("\r\n");
            sb.Append("Content-Type: ");
            sb.Append(contenttype);
            sb.Append("\r\n");
            sb.Append("\r\n");

            string postHeader = sb.ToString();
            byte[] postHeaderBytes = Encoding.UTF8.GetBytes(postHeader);

            // Build the trailing boundary string as a byte array   
            // ensuring the boundary appears on a line by itself   
            byte[] boundaryBytes =
                   Encoding.ASCII.GetBytes("--" + boundary + "");

            FileStream fileStream = new FileStream(uploadfile,
                                        FileMode.Open, FileAccess.Read);
            long length = postHeaderBytes.Length + fileStream.Length +
                                                   boundaryBytes.Length + huanhangbyte.Length;
            webrequest.ContentLength = length;

            Stream requestStream = webrequest.GetRequestStream();

            // Write out our post header   
            requestStream.Write(postHeaderBytes, 0, postHeaderBytes.Length);

            // Write out the file contents   
            byte[] buffer = new Byte[checked((uint)Math.Min(4096,
                                     (int)fileStream.Length))];
            int bytesRead = 0;
            while ((bytesRead = fileStream.Read(buffer, 0, buffer.Length)) != 0)
                requestStream.Write(buffer, 0, bytesRead);
            requestStream.Write(huanhangbyte, 0, huanhangbyte.Length);
            // Write out the trailing boundary   
            requestStream.Write(boundaryBytes, 0, boundaryBytes.Length);
            fileStream.Dispose();
            requestStream.Dispose();
            WebResponse responce = webrequest.GetResponse();
            Stream s = responce.GetResponseStream();
            StreamReader sr = new StreamReader(s);
            string retval=sr.ReadToEnd();
            sr.Dispose();

            if (File.Exists(uploadfile))
            {
                try
                {
                    File.Delete(uploadfile);
                }catch(Exception e)
                {
                }
            }
            return retval;
        }

  CRM来电小秘书客户端完成了，当然要配合这个功能，服务器端CRM系统也要做一些修改，不过不是这篇文章的主要内容，关于服务器端的修改的小节，就等下次再说吧。