关于 “VMware Workstation 不可恢复错误- (vcpu-0)”

重装系统后第一次在 VMware Workstation 上创建虚拟机，结果出现了 VMware Workstation 不可恢复错误: (vcpu-0) 错误。

于是我们遵循它给出的提示，查看一下日志文件：

2017-06-16T20:36:19.904+08:00| vmx| I125: Log for VMware Workstation pid=6632 version=12.5.6 build=build-5528349 option=Release
2017-06-16T20:36:19.904+08:00| vmx| I125: The process is 64-bit.
2017-06-16T20:36:19.904+08:00| vmx| I125: Host codepage=windows-936 encoding=GBK
2017-06-16T20:36:19.904+08:00| vmx| I125: Host is Windows 10, 64-bit  (Build 15063)
2017-06-16T20:36:19.821+08:00| vmx| I125: VTHREAD initialize main thread 0 "vmx" host id 304
2017-06-16T20:36:19.821+08:00| vmx| I125: LOCALE GBK -> zh_CN User=804 System=804
2017-06-16T20:36:19.821+08:00| vmx| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.857+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: DictionaryLoad: Cannot open file "C:\Users\Default\AppData\Roaming\VMware\config.ini": The system cannot find the path specified.
2017-06-16T20:36:19.873+08:00| vmx| I125: Msg_Reset:
2017-06-16T20:36:19.873+08:00| vmx| I125: [msg.dictionary.load.openFailed] Cannot open file "C:\Users\Default\AppData\Roaming\VMware\config.ini": The system cannot find the path specified.
2017-06-16T20:36:19.873+08:00| vmx| I125: ----------------------------------------
2017-06-16T20:36:19.873+08:00| vmx| I125: ConfigDB: Failed to load C:\Users\Default\AppData\Roaming\VMware\config.ini
2017-06-16T20:36:19.873+08:00| vmx| I125: OBJLIB-LIB: Objlib initialized.
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware\VMware Workstation): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.873+08:00| vmx| I125: DictionaryLoad: Cannot open file "C:\Users\Default\AppData\Roaming\VMware\config.ini": The system cannot find the path specified.
2017-06-16T20:36:19.873+08:00| vmx| I125: PREF Optional preferences file not found at C:\Users\Default\AppData\Roaming\VMware\config.ini. Using default values.
2017-06-16T20:36:19.873+08:00| vmx| I125: UUID: SMBIOS UUID is reported as '00 00 00 00 00 00 00 00-00 00 4c cc 6a f9 e8 35'.
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileLockDynaLink: Further process validation tools are: available
2017-06-16T20:36:19.873+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Default\AppData\Roaming\VMware\preferences.ini.lck): The system cannot find the path specified (3)
2017-06-16T20:36:19.873+08:00| vmx| W115: FILE: FileLockCreateEntryDirectory creation failure on 'C:\Users\Default\AppData\Roaming\VMware\preferences.ini.lck': No such file or directory
2017-06-16T20:36:19.873+08:00| vmx| I125: Msg_Reset:
2017-06-16T20:36:19.873+08:00| vmx| I125: [msg.preference.loadNoLock] Unable to lock user preference file C:\Users\Default\AppData\Roaming\VMware\preferences.ini for reading.
2017-06-16T20:36:19.873+08:00| vmx| I125: ----------------------------------------
2017-06-16T20:36:19.873+08:00| vmx| I125: PREF Failed to load user preferences.
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData\Local): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData\Local\Temp): Cannot create a file when that file already exists (183)
2017-06-16T20:36:19.904+08:00| vmx| I125: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\Users\Vince\AppData\Local\Temp\vmware-Vince): Cannot create a file when that file already exists (183)

[...]

2017-06-16T20:36:22.370+08:00| vcpu-0| I125: Msg_Post: Error
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (vcpu-0)
2017-06-16T20:36:22.370+08:00| vcpu-0| I125+ vcpu-0:VERIFY vmcore/vmm/main/cpuid.c:386 bugNr=1036521
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.haveLog] A log file is available in "D:\Virtual Machines\OpenSUSE\vmware.log".  
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.requestSupport.withoutLog] You can request support.  
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.requestSupport.vmSupport.windowsOrLinux] 
2017-06-16T20:36:22.370+08:00| vcpu-0| I125+ To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.
2017-06-16T20:36:22.370+08:00| vcpu-0| I125+ You can also run the "vm-support" script in the Workstation folder directly.
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: [msg.panic.response] We will respond on the basis of your support entitlement.
2017-06-16T20:36:22.370+08:00| vcpu-0| I125: ----------------------------------------

。。。。。。

不能创建已存在的文件。。。

再次看一下错误提示： 可以直接在 Workstation 文件夹中运行“vm-support”脚本

我们来试一下：

发现多了一个 .zip 格式的压缩包，

把它交给技术支持就行了。

然而这并没有什么用，于是我开启 google 大法，

有说关闭 Hyper-V 的，于是我试了一下：

Disable-WindowsOptionalFeature -Online -FeatureName:Microsoft-Hyper-V -All

发现，还是不行。

有说，要在 BIOS 中开启 CPU VIRTUALIZATION，我试了一下这次终于成功了。

这里是参考How to Enable Intel VT-x in Your Computer’s BIOS or UEFI Firmware。