你家小区门口的这个免费快递柜，以后还能用吗？

最近，为快递包裹提供储存业务的丰巢成为了网友热议的焦点：该公司宣布，将对超时滞留快件收取费用。

Hive Box, a self-service smart locker company, is the subject of heated debate in China after the company announced it would charge late fees to customers who don't pick up their couriered packages on time.

4月30日，丰巢宣布：非会员用户将享受12小时的免费保管，超时后收费0.5元/12小时，3元封顶；法定节假日不计费。

Shenzhen Hive Box Technology Co., Ltd (Fengchao) announced that from April 30, it will charge non-members 0.5 yuan per 12 hours if they fail to pick up their packages from its Hive Box terminals within 12 hours. The extra charge will be capped at three yuan, and there will be no charge for legal holidays.


图源：央视网

此外，丰巢还推出了多种会员服务。其中月卡5元，可享受不限保管次数，当月任意收件，每件7天长时存放。季卡12元，可享受不限保管次数，7天长时存放。

The company also launched various services for members, with monthly membership priced at five yuan and seasonal membership at 12 yuan. There will be no limit on the number of times a package can be stored within the membership period. Each package can be stored for seven days.


图源：丰巢网站

丰巢的新方案很快引发不满。据澎湃新闻报道，杭州东新园小区业委会和物业公司决定对其暂停使用，5月7日7点，小区内17个丰巢快递柜全部被物业拔掉电源。6日，小区业委会、物业相继发出通知，称7日起暂停使用丰巢快递柜，请业主尽快取出柜内物品，以免停用后无法取件，并与快递员沟通采用其他方式送取快递。

Hangzhou Dongxinyuan Community Committee recently issued a notice that Fengchao’s overtime charge harmed the residents’ interests, and thus the use of Hive Box will be suspended from 7 a.m. on May 7.

5月9日下午，丰巢科技有限公司发布《东新园业委会事件声明》，称业委会此举违约。

On the afternoon of May 9, Fengchao issued a statement on the suspension of its Hive Box service in the community. It claimed the committee had breached the contract by suspending the service as it had already paid the rent to the committee for the terminals.

不过据央视网报道，除了杭州东新园小区，其他地方也陆续出现小区抵制丰巢的现象。


图源：央视网

据报道，丰巢此前一直提供免费保管服务，收件人不在家时，快递将包裹放在丰巢货柜中是很常见的操作。这样的服务，对于不经常在家或者不希望透露家庭具体地址的用户而言很受欢迎。

The company previously offered the storage service for free, and it is common practice for delivery people to drop the parcels at one of the Hive Box stations for collection if the recipients are not home. The service is wildly popular with people who are not often at home or who do not wish to expose their exact home address.

丰巢为何突然收费？据央视网报道，收费方案背后是运营的巨额亏损。数据显示，丰巢2020年一季度未经审计的营业收入3.34亿元，亏损2.45亿元，而2019年营收16.14亿元，亏损7.81亿元。

The loss in 2019 reached 781 million, plus 245 million yuan in the first quarter of 2020.

图源：央视网

尽管一直处于亏损状态，但丰巢却在扩大自己的市场占有率。5月5日晚间，顺丰控股发布公告，丰巢网络拟通过股权重组的方式收购中邮智递，收购完成后，丰巢的市场占有率将达到70%。


图源：央视网

丰巢方面表示，这次推出超时存放的收费标准初衷是为了服务进一步的精细化，改善投递效率，同时也希望推动物流末端市场的迭代。此外，考虑到快递柜目前经常被超长时间占用，公司面临经营成本上的压力，才做出调整。不过，目前多地监管部门已经表示，对未经用户同意擅自将快件投入智能快件箱等不规范行为，用户可以进行投诉或者举报，邮政管理部门也将依法予以查处。

5月9日晚间，丰巢官方发布公开信，再次阐述有关收费要求和会员机制。不过，丰巢态度疑似缓和，并提出给予红包补偿。

On the night of May 9, Fengchao softened its stern attitude, saying it would provide subsidies to its customers.



对于丰巢的此番操作，有网友在丰巢官方微信公众号下表达了支持：




同时，也有网友不认可丰巢的决定：包括免费时限、投放机制以及收费分配等问题。



有关丰巢收费，你怎么看呢？

综合来源：央视网，澎湃新闻，环球时报英文版网站，CGTN