第10章 专题练习-沟通管理

本章视频很快看完，但是做题的时候感觉就是很悬，有全凭蒙的感觉。

 

1、 [单选] —个项目已经发生偏差几个月了，这种状态已通过电子邮件在每周报告中发送给所有相关方。一位关键相关方刚刚得知这一偏差，并对只通过电子邮件通知他们感到不安。若要预防这个问题，项目经理应该先做什么？
A project has been deviating for several mouths. This status has been emailed to all stakeholders in weekly reports. One key stakeholder just learned of this deviation and is upset that they were only notified via email. What should the project manager have done to prevent this?

•  A：确认所有相关方都收到并理解每份状态报告
  Verified that all stakeholders received and understood each status report
•  B：为每一个相关方选择适当的沟通方法
  Chosen the appropriate communication method for each stakeholder
•  C：直接与关键相关方就重要问题或项目偏差进行接洽
  Engaged directly with key stakeholders about critical issues or project deviations
•  D：计划与关键相关方定期举行会议以报告项目状态
  Planned periodic meetings with key stake stakeholders to report project status

正确答案：B 你的答案：B

解析：参考答案：B 解析：PMBOK（6）P390-10.3.1.1监督沟通-沟通管理计划。是关于及时收集、生成和发布信息的现行计划，它确定了沟通过程中的团队成员、相关方和有关工作。P377-10.1.3.1沟通管理计划包括用于传递信息的方法或技术等。 题目描述，电子邮件推式沟通，相关方没看到，没有收到反馈。是沟通方法不正确。需要改正，选B。 A确认反馈的前提是沟通方法要正确。 C管理相关方参与，离题。 D是B的其中一种可能解决方案。

2、 [单选] 项目经理完成了项目管理计划的初稿，并打算将其提交给相关方进行批准，但是，项目管理计划篇幅很长，相关方分散在各地，项目经理获得批准的时间有限。若要按时完成该计划的审查，项目经理应该怎么做？
A project manager finishes the first draft of a project management plan,and intends to present to stakeholders for approval.However,the project management plan is long and stakeholders are geographically disperseThe project manager has limited time to gain approval. What should the project manager do to ensure that review of the plan in completed on time?

•  A：安排一次与所有相关方的会议，并在会议前发送该计划以供审查
  Schedule a meeting with all stakeholders and send the plan for review before the meeting.
•  B：将该计划分别发送给每位相关方，要求他们添加他们的评论意见并返回以供更新
  Send the plan to each stakeholders individually,asking them to add their comments and make it for updating,
•  C：将该计划分成若干部分，并要求选定的相关方根据其专业领域审查特定部分
  Divide the plan into sections and ask select stakeholders to review particular portions based on their areas of expertise.
•  D：安排只与关键相关方召开单独会议，以便他们完成该计划的走查
  Arrange individuals meetings with only the key stakeholders to walk them through the plans

正确答案：A 你的答案：A

解析：参考答案：A 解析：沟通八个正确方针。由正确的发布者，通过正确的沟通途径（技术），将正确的信息，采取正确的沟通方法，在正确的时间内，传达给正确的受众，收到正确的反馈，并取得正确的沟通效果。 按八正确方针排除： B是推式沟通，不符合题意“时间有限”。方法不正确，时间不正确。 C，由于各知识领域存在相互依赖和制约，拆分后。信息不正确。 D，只面向关键相关方，受众不正确，单独开会，方法不正确，时间不允许。 唯有A能避免其他选项的问题。不要被分散各地干扰，分散并不代表无法互动。

3、 [单选] 项目经理正在管理一个全球性项目，该项目的资源位于不同地区。若要使用正确的渠道来处理正确的信息，项目经理应该怎么做？
A project manager is working on a global project with resources located in different regions.What should the project manager do to address the correct channels with the right information?

•  A：安排在不同时区召开会议
  Schedule meetings in different time zones
•  B：频繁举行视频会议
  Hold frequent video conferences
•  C：制定沟通管理计划
  Develop a communications management plan
•  D：创建相关方参与计划
  Create a stakeholder engagement plan

正确答案：C 你的答案：C

解析：答案：C 解析：规划沟通管理的主要作用是为及时向相关方提供相关信息，引导相关方有效参与项目，而编制书面沟通计划。

4、 [单选] 一位资源的职能经理请求关于一个延迟项目的机密信息。由于职能经理没有适当的授权级别, 该资源需要项目经理的许可才能共享信息。 项目经理应该怎么做？
A resource's functional manager requests confidential information about a delayed project. Because the functional manager does not have the appropriate authorization level, the resource asks permission from the project manager to share the information. What should the project manager do?

•  A：与该资源和职能经理开会，解释为什么不能共享信息
  Meet with the resource and the functional manager to explain why the information cannot be share
•  B：拒绝该请求，但向职能经理提供不包含机密信息的项目更新
  Reject the request, but provide a project update to the functional manager that does not include confidential information.
•  C：培训该资源如何在不泄露任何机密信息的情况下向职能经理介绍该项目
  Train the resource on how to promote the project to the functional manager without divulging any confidential information.
•  D：接受该请求，并向职能经理提供包含机密信息的项目更新
  Accept the request and provide a project update the functional manager that includes the confidential information.

正确答案：A 你的答案：B

解析：参考答案：A 解析：参见PMBOK10.2；管理沟通确保项目信息及时且恰当地收集、生成、发布、存储、检索、管理、监督和最终处置的过程。本题使用排除法，在对保密信息处置上，B，C，D均有明显错误

书上概念很抽象，怎么理解就是看领悟。

5、 [单选] 管理层将一个国际项目分配给一位新项目经理。这是该项目经理第一次与跨国团队合作，团队成员位于两个国家，数量平均分配。一个团队由最适合单干的成员组成，另一个团队由最适合团队作战的成员组成。项目经理该怎么做？
Management assign an international project to a new project manager.This is the first time the project manager has worked with an international team.Team members reside in two countries and are equally distributeOne team comprises of members who are most comfortable working as individuals,while the other team comprises of members who are most comfortable working as a group. What should the project manager do?

•  A：更新风险登记
  Update the risk register.
•  B：要求团队在项目期间以相同的风格工作
  Require the team to work in the same style for the duration of the projec
•  C：修订沟通管理计划
  Revise the communications management plan
•  D：为团队设置一个虚拟协作工作，以便每天签到
  Set up a virtual collaboration fool the team to check-in each day

正确答案：C 你的答案：C

解析：参考答案：C 解析：从题干场景描述来看，该项目团队环境复杂，沟通存在极大难度，所以需要修订沟通管理计划。确定沟通管理计划，确定项目信息将如何、何时、由谁来进行管理和传播。

6、 [单选] 项目发起人指出，为确保项目成功，必须让客户意识到可能存在的延误和问题。为此，客户希望他们的技术团队直接与项目的技术团队进行沟通。若要确保这项请求得以解决，项目经理应该审查哪一份文件？
The project sponsor states that to ensure project success, the customer must be made aware of possible delays and issues. To achieves this，the customer wants their technical team to communicate directly with the project’s technical team. What document should the project manager review to ensure that this request is addressed?

•  A：沟通管理计划
  Communications management plan
•  B：需求跟踪矩阵
  Requirement traceability matrix
•  C：执行、负责、咨询和知情(RACI)矩阵
  Responsible, accountable, consult, and inform (RAXI) matrix
•  D：项目章程
  Project charter

正确答案：A 你的答案：A

解析：参考答案：A 解析:两个团队之间如何进行信息传递，以及如何向客户传递状态信息，需要先查看沟通管理计划，有无相关指导。

7、 [单选] 项目经理需要身处不同国家的两位副总裁提供意见。应该使用哪种沟通方法？
The project manager needs two vice presidents based in different countries to provide opinions. Which communication method should be used?

•  A：推式沟通
  Push communication
•  B：拉式沟通
  Pull communication
•  C：选择式沟通
  Selective communication
•  D：交互式沟通
  Interactive communication

正确答案：D 你的答案：D

解析：题目中强调与副总裁沟通，需要实现信息交换。互动沟通。在两方或多方之间进行的实时多向信息交换。它使用诸如会议、电话、即时信息、社交媒体和视频会议等沟通工件。

8、 [单选] 项目团队的一些成员在家工作。在每周一次的视频会议中，由于参会者断线或掉线、背景噪音，强干扰多人同时发言，导致损失很多时间，参会人员感到恼火，要求不要参加这种会议。 项目经理应该怎么做?
Some members of a project team work from home.During a weekly video-conference,much time is wasted due to line disconnection or dropped participants,background noise,strong interference, or multiple people speaking simultaneously. People are becoming annoyed and ask not to participate. What should the project manager do?

•  A：将每周一次的会议频率更改为每月一次
  Change the frequency of the weekly meetings to monthly.
•  B：要求所有团队成员本人每周亲自到场参加一次会议
  Request that all the team members meet physically for the weekly meeting.
•  C：为在家和远程办公的同事定义一套会议规则和会议礼仪的最低要求并培训团队
  Define and train the team on a set of minimum requirements,rules for home and remote offices,and meeting etiquette.
•  D：与每名团队成员单独召开会议，并整理信息生成会议记录以供分发
  Hold individual meetings with team members and consolidate the information in meeting minutes for distribution.

正确答案：C 你的答案：C

解析：参考答案：C 解析：PMBOK（6）P386-10.2.2.6 会议管理需要事先制定会议规则。会议问题，找规则。

9、 [单选] 公司首席财务官通过电子邮件向项目团队询问项目信息，沟通管理计划规定，项目经理应该每两周向高级管理团队提交项目状态。项目经理应该怎么做？
A company CFO emails a project team member asking for information,about the project’s progress.The communications management plan states that the project manager should present the project status to the senior management team biweekly. What should the project manager do?

•  A：指示团队成员尽快发送所需的信息
  Instruct the team member to send the required information as soon as possible.
•  B：遵守沟通管理计划并指示团队成员不要回复
  Comply with the communications management plan and direct the team member not to reply.
•  C：发送必要的信息并询问首席财务官是否应修改沟通管理计划
  Send the required information and ask the CFO if the communications management plan should be revise
•  D：向高级管理团队发送电子邮件，要求他们不要直接联系团队成员
  Email the senior management team asking them to retrain from directly contacting team members.

正确答案：C 你的答案：C

解析：参考答案：C 解析：PMBOK（6）P393-10.3.3.2 CFO 向团队成员索取项目信息，说明我们给他提供的信息不能满足其信息需求，属于沟通问题，必要时应采取变更请求，变更沟通管理计划。

10、 [单选] 一位不支持的新相关方加入一个正在执行的项目，若要帮助改善与该相关方的沟通。项目经理应该怎么做？
A new unsupportive stakeholder joins a project during execution. What should the project manager do to help improve communications with this stakeholder?

•  A：进行沟通风格评估，以确定与该相关方沟通的最佳方式
  Conduct a communication styles assessment to determine the best way to communicate with the stakeholder.
•  B：召开一次团队会议，将相关方介绍给其他团队成员
  Hold a team meeting to introduce the stakeholder to the other team meifibers.
•  C：修订相关方参与计划以满足新的相关方需求
  Revise the stakeholder engagement plan to meet the new stakeholder 's needs
•  D：与其他相关方谈话，以确定与该新相关方的最佳沟通方式
  Speak with the other stakeholders to determine how best to communicate with the new stakeholder

正确答案：A 你的答案：A

解析：参考答案：A 解析：PMBOK（6）P375-10.1.2.6规划沟通活动时，用于评估沟通风格并识别偏好的沟通方法、形式和内容的一种技术。

11、 [单选] 客户对某个可交付成果的变更感到惊讶。项目经理解释说，这一变更是通过电子邮件沟通的，客户有可能还没有阅读电子邮件。项目经理事先应该采取哪一项不同做法？
A customer is surprised about a change made to a deliverable. The project manager explains that this change was communicated via email, and that there is a possibility that the email has not yet been rea What should the project manager have done differently?

•  A：确保已完成沟通循环，并要求客户确认已收到信息
  Ensured that the communication cycle was completed, and asked the customer to confirm receipt of the information
•  B：发送一封跟进电子邮件已确定客户是否阅读了第一封电子邮件，并获得已阅读确认
  Sent a follow-up email to determine if the customer read the first email, and obtained a read confirmation
•  C：给客户打电话(而不是通过电子邮件)告诉客户所有详细信息，并要求他们发送确认信
  Called, rather than emailed, the customer with all details, and asked them to send a confirmation
•  D：制定沟通管理计划
  Developed the communications management plan

正确答案：D 你的答案：D

解析：参考答案：D 解析：PMBOK（6）P377-10.1.3.1信息传递的问题，查阅沟通管理计划。

12、 [单选] 在项目规划期间，跨文化团队的项目经理希望减少因现场和虚拟团队成员之间的误解而可能造成的延误。项目经理下一步应该怎么做？
During project planning, the project manager of a cross-cultural team wants to reduce the possible delays caused by misunderstandings among on-site and virtual team members. What should the project manager do next?

•  A：对外部相关方开会
  Meet with the external stakeholders.
•  B：定义需沟通的信息
  Define the information to be communicate
•  C：设置焦点小组
  Set up a focus group.
•  D：安排引导式研讨会
  Facilitate a workshop.

正确答案：B 你的答案：B

解析：参考答案：B 解析：“虚拟团队”和“误解”都指向沟通管理计划。

13、 [单选] 一位关键相关方参与项目启动大会，但缺席随后的审查会议。 项目经理应该怎么做？
A key stakeholder attends the project kick-off meeting, but is absent from subsequent review meetings. What should the project manager do ?

•  A：更新沟通管理计划，以便将该相关方从审查会议参加名单中删除
  Update the communications management plan to remove the stakeholder from the attendance list for review meetings.
•  B：将该相关方从相关方登记册中删除，因为他们对项目没有兴趣
  Remove the stakeholder from the stakeholder register since they are not intereste
•  C：通过绩效报告和会议记录继续与该相关方沟通
  Continue to communicate with the relevant parties through performance reports and meeting recor
•  D：审查相关方参与计划，并提交变更请求以修订该计划
  Review the stakeholder engagement plan, and submit a change request to revise it.

正确答案：C 你的答案：C

解析：参考答案：C 解析：因为是关键相关方参与了一个会，没有参与另一个会，是信息沟通存在问题。因此要当成沟通问题而非相关方问题。

14、 [单选] 在一个软件开发项目中，一名团队成员不能完成分配的任务,这阻碍了与其他组件的集成，并导致错过里程碑。该团队成员未向项目经理告知有关其任务的任何问题。 若要向发起人沟通该问题，项目经理首先应该做什么？
During a software development project, one team member fails to complete assigned tasks, which prevents integration with other components and causes a milestone to be misse The team member did not inform the project manager about problems with tasks. What should the project manager do first to communicate this to the sponsors?

•  A：在每周状态报告中包含更新的项目进度计划
  Include an updated project schedule i it the weekly Status report.
•  B：安排与发起人开会，告知他们这个问题，并提出恢复计划
  Schedule a meeting with the sponsor to inform them of the issue and present a recovery plan.
•  C：将其作为一项已实现的风险添加到风险登记册中，并将更新后的风险登记册发送给发起人
  Add it to the risk register as a materialized risk and send the updated risk register to the sponsor.
•  D：将延迟问题上报给发起人，告知他们该团队成员未能完成分配的任务
  Escalate the delay to the sponsor, informing them that the team member failed to complete the assigned tasks.

正确答案：B 你的答案：C

解析：参考答案：B。 解析：PMBOK（6），P388的10.3监督沟通。团队成员延误了里程碑还不汇报，给领导汇报这种坏消息时要有解决方案，并且不能推脱责任，B相对恰当。C应是更新问题日志而不是风险登记册，因为此时已发生，且此前未识别。

有问题还是要及时汇报，并附带解决方案。

15、 [单选] 在收到项目管理办公室(PMO)规定工作包必须由一家预先批准的海外单位执行后，项目经理更新了风险登记册，为了减轻本地和海外团队之间沟通不畅的风险，项目经理任命一名海外协调员作为单一联络点。 应该更新哪项计划来描述两个团队之间的互动？
After receiving a project management office ( PMO )mandate that work packages must be performed by a preapproved offshore unit ,the project manager updates the risk register.To mitigate the risk of miscommunication between local and offshore teams ,the project manager appoints an offshore coordinator as a single point of contact. What plan should be updated to describe the interactions between the two teams ?

•  A：项目管理计划
  Project management
•  B：相关方参与计划
  Stakeholder engagement
•  C：风险管理计划
  Risk management plan
•  D：沟通管理计划
  Communications management

正确答案：D 你的答案：D

解析：参考答案：D 解析：PMBOK（6）P390-10.3.1.1题目描述问题是关键信息的传递，属于沟通范畴，包括两个团队之间的互动，也是沟通问题，找沟通管理计划。

16、 [单选] 在一个里程碑评审会议上，一位相关方抱怨他们不了解项目状态报告,相关方认为这些报告不包含与其部门相关的信息。 若要解决这种情况，项目经理应该怎么做？
During a milestone review meeting, a stakeholder complains that they do not understand the project status reports, The stakeholder believes that these reports do not contain information relevant to their department. What should the project manager do to address this?

•  A：与相关方开会以确定他们的报告需求
  Meet with the stakeholder to determine their reporting needs.
•  B：与该相关方安排定期会议，以避免未来的抱怨
  Arrange a regulating meeting with this stakeholder to avoid future complaints.
•  C：更新沟通管理计划，以解决相关方担忧的问题
  Update the communications management plan to address the stakeholder’s concerns.
•  D：修订风险管理计划以减轻未来的类似情况
  Revise the risk management plan to mitigate similar situations in the future.

正确答案：C 你的答案：C

解析：参考答案：C。解析：PMBOK-P379，典型的沟通管理问题。抱怨来自于对沟通的方式不认同，需要更新沟通管理计划。故选C。

17、 [单选] 项目经理得知在他不知情的情况下己经为项目分配了资源，经过调查，项目经理发现这些资源需求是合理的。若要避免这种沟通不畅的情况，项目经理事先应该做什么？
A project manager learns that there are resources that have been assigned to the project without their awareness. After investigation,the project manager discovers that the resources were legitimately require What should the project manager have done to avoid this miscommunication?

•  A：亲自创建资源管理计划
  Personally created the resource management plan
•  B：更新采购和成本管理计划
  Updated the procurement and cost management plans
•  C：明确定义并沟通每个资源的角色与职责
  Clearly defined and communicated the roles and responsibilities of each resource
•  D：修订沟通管理计划
  Revised the communications management plan

正确答案：D 你的答案：D

解析：参考答案：D 解析：本题为沟通问题，虽然题干中提到了组建团队的问题，但提问时直接指向“沟通不畅”，沟通问题，找沟通管理计划。

18、 [单选] 项目经理向所有相关方发送定期状态报告，报告内容包括项目成就列表，即将完成的目标和目前的挑战。但是，一些相关方仍抱怨说他们不了解项目的状态。项目经理应该怎么做？
A project manager sends out regular status reports to all stakeholders with bulleted lists of project accomplishments, upcoming objectives,and and current challenges. However, some stakeholders still complain that they do not and understand the project’s status, What should the project manager do?

•  A：联系这些相关方以了解他们担心的问题，并在实施变更之前遵循变更请求过程
  Contact those stakeholders to and understand their concerns, and follow the change request process prior to implementing changes.
•  B：向这些相关方分发一些新的，更详细的状态报告
  Distribute a new,more-detailed status report to those stakeholders.
•  C：要求这些相关方审查沟通管理计划并向他们提供最新的状态报告
  Ask those stakeholders to review the communications management plan and provide them with an updated status report.
•  D：与这些相关方和项目团队开会，以提供更详细的项目状态更新
  Meet with those stakeholders and the project team to provide a more-detailed project status update.

正确答案：C 你的答案：C

解析：解析：沟通管理计划包含了相关方的沟通需求，确定了需要沟通的信息、接收信息的人员或群体，包括他们的需要、需求和期望。项目经理定期发送状态报告，这是在沟通管理计划确定好的，相关方对此有抱怨，首先要求这些相关方审查沟通管理计划，确认之前达成的沟通共识，也许这些相关方在沟通计划里就是不需要知道状态的，所以首先审查。

19、 [单选] 项目经理正在规划一个新的多公司参与项目，每家公司都有多名项目相关方。项目经理应该使用什么沟通方法？
A project manager is planning a new multi-company project that has several stakeholders per company. What communication method should the project manager use?

•  A：交互式沟通
  Interactive
•  B：推式沟通
  Push
•  C：拉式沟通
  Pull
•  D：选择性沟通
  Selective

正确答案：C 你的答案：B

解析：参考答案：C。 解析：PMBOK（6）P374-10.1.2.5多名相关方需要获取信息，最好采用拉式沟通，统一发布信息，让相关方主动从信息源获取信息。多个公司参与，说明地理位置有差异，交互式沟通的成本较高，可行性低，故选C。

20、 [单选] 项目经理计划在一个月内部署一个全球性项目。但是，多名经理联系项目发起人，表示缺乏对项目可交付成果的认识。规划期间，项目经理应完成下列哪一项？
A project manager plans to deploy a global project in one month. However, several managers have contacted the project sponsor indicating a lack of awareness of project deliverables. What should the project manager have done during planning?

•  A：开展项目影响分析.安排进度活动并采取行动
  Conducted a project impact analysis, scheduled activities, and taken actions
•  B：审查项目章程澄清范围
  Reviewed project charter to clarify scope
•  C：安排每周风险审查会议
  Scheduled weekly risk review meetings
•  D：识别项目相关方，并将其包含进沟通管理计划中
  Identified project stakeholders and included them in the communications management plan

正确答案：D 你的答案：D

解析：参考答案：D。 解析：缺乏对于可交付成果的认识，属于沟通问题，选项D属于沟通相关的工作。

21、 [单选] 一名相关方抱怨说未收到项目延期交付的通知，若要防止这个问题，项目经理应该事先做什么？
A stakeholder complains that notification of the project’s delayed delivery was not receive What should the project manager have done to prevent this?

•  A：更新需求跟踪矩阵
  Updated the requirements traceability matrix
•  B：审查沟通管理计划
  Reviewed the communications management plan
•  C：审查风险管理计划
  Reviewed the risk management plan
•  D：更新相关方登记册
  Updated the stakeholder register

正确答案：B 你的答案：B

解析：参考答案：B。 解析：PMBOK（6）P379-10.2相关方“未收到”通知，属于信息传递出现问题，事先应该审查沟通管理计划。

22、 [单选] 在项目执行期间，一名团队成员经常抱怨说没有及时提供某些信息。项目经理应该怎么做？
During project execution, a team member regularly complains that some information is not provided on a timely basis. What should the project manager do?

•  A：检查该团队成员绩效历史记录
  Check the team member’s performance history.
•  B：与所有团队成员定期召开情况通报会
  Initiate regular information meetings with all team members.
•  C：与该团队成员召开一对一的会议
  Hold a one-on-one meeting with the team member
•  D：审查沟通管理计划
  Review the communications management plan.

正确答案：D 你的答案：D

解析：参考答案：D。 解析：PMBOK（6）P387，信息没有及时的提供，是沟通出了问题，应该审查沟通管理计划。

23、 [单选] IT团队之前发送了有关如何访问项目沟通所采用的新工具的信息。现在，一些相关方提出一些问题，让项目经理认为他们没有利用新工具。项目经理应该怎么做？
An IT team sent out information on how to access a new tool adopted for project communications,Now, some stakeholders are asking questions that lead the project manager to believe they are not leveraging the new tool. What should the project manager do?

•  A：放弃新工具并恢复以前用于沟通更新的方法
  Abandon the new tool and revert to previous methods for communicating updates
•  B：重新发送有关如何访问新工具的信息
  Resend the information on how to access the new tool
•  C：与相关方讨论这些问题，并提供新工具的相关培训
  Discuss these concerns with stakeholders and offer to provide training on the new tool
•  D：与IT团队开会，获得有关如何强制使用新工具的想法
  Meet with the IT team to obtain ideas on how to enforce the use of the new tool

正确答案：C 你的答案：C

解析：10.2 管理沟通 相关方不利用新工具，可能是态度问题或能力问题，先确认问题，并提供培训。

24、 [单选] 一位项目经理正在与一个多元化的团队合作一个备受瞩目公共工程项目。项目相关方的公共部门非常担心，因为这个项目直接影响到他们的社区。项目经理应使用什么来与这个项目相关方团体沟通?
A project manager is working on a high-profile public works project with a diverse and engaged group of stakeholders.The public sector of stakeholders is very concerned,as this project directly impacts their community.,What should the project manager use to communicate with this stakeholder group?

•  A：推式沟通
  Push communication
•  B：交互式沟通
  Interactive communication
•  C：项目相关方沟通
  Stakeholder notifications
•  D：项目报告
  Project reports

正确答案：B 你的答案：A

解析：需要达成一致意见的沟通，应该使用交互式。

沟通方式就3种：反复错，需要强化理解

25、 [单选] 一个在地理位置上分散的团队正在从事一个IT项目，他们发现自己会改写彼此的代码,有时还会处理相同的功能，Scrum主管正在评估他们如何能够促进团队成员之间更加一致的沟通，从而避免这些问题，Scrum主管应该怎么做？
A geographically dispersed team working on an IT project find themselves overwriting each others’ code and sometimes working on the same features The Scrum master is assessing ways in which they can promote more consistent communication among team members to avoid these issues. What should the Scrum master do?

•  A：举行冲刺评审
  Hold a sprint review
•  B：召开回顾总结会议
  Convene a retrospective
•  C：安排每日站会
  Schedule a daily stand up
•  D：开发一个任务分配系统
  Develop a task allocation system

正确答案：C 你的答案：D

解析：题干已经认为是沟通问题,与C关系更大。A主要用于检查完成的工作；B主要用于总结经验和改进；C可以讨论问题，有异常及时纠正；D与沟通无关。

再看，还是C更合理些，实际上也可能不开会，群里说一下。

26、 [单选] 一位相关方不同意月度状态报告，并要求项目经理每周亲自告知他们项目的状态，项目经理首先应该怎么做？
A stakeholder disagrees with the monthly status report and asks the project manager to personally inform them of the project’s status on a weekly basis. What should the project manager do first?

•  A：修改状态报告的形式和频率，以满足该相关方的需求
  Modify the form and frequency of the status reports to accommodate the stakeholder needs
•  B：寻求与该相关方达成协议以管理他们的期望
  Seek agreement with the stakeholder to manage their expectations
•  C：审查相关方参与计划，以重新审视该相关方的需求
  Review the stakeholder engagement plan to revisit the stakeholder needs
•  D：与该相关方会面以说明状态报告的详细信息
  Meet with the stakeholder to explain the details of the status reports

正确答案：C 你的答案：C

解析：沟通问题，对该相关方的沟通需求了解不到位，要根据C来更新沟通管理计划。

27、 [单选] 项目团队分布在不同的地理位置，项目经理安排召开一次虚拟发布规划会议，当来自某个特定地区的所有团队成员全部缺席电话会议时，项目经理感到非常惊讶，若要避免这个问题，项目经理应该事先做什么？
A Project manager of a geographically distributed team schedules a virtual release planning meeting. The project manager is surprised when all team members from a specific region are absent from the call. What should the project manager have done to avoid this?

•  A：提前更早安排会议
  Scheduled the meetings farther in advance
•  B：强制要求参加会议
  Required Mandatory participation in the meeting
•  C：在安排会议之前确认团队成员是否有空参加
  Checked the availability of team members before scheduling the meeting
•  D：用本地团队成员替换全球资源
  Replace global resources with local team members

正确答案：C 你的答案：C

解析：某一特定地区的团队成员全部缺席会议，应该是会议时间安排不当，不是相关方问题，也不是规则问题，排除BD；是沟通问题，C最好。

28、 [单选] 为了帮忙做出关键决策，客户希望更频繁地收到技术项目更新，项目经理应该怎么做？
To assist with critical decisions making, the customer would like to receive more frequent technical project updates. What should the project manager do?

•  A：邀请所有技术负责人和客户参加项目更新会议
  Invite all technical leaders and customers to participate in project update meetings
•  B：将该请求上报给项目发起人
  Escalate the request to the project sponsor
•  C：遵循沟通管理计划
  Follow the communications management plan
•  D：要求每位技术负责人向客户发送报告
  Ask each technical leader to send the reports to the customer

正确答案：C 你的答案：C

解析：客户希望提高汇报频率，这是标准的沟通问题，找沟通管理计划。客户的要求是否合理，或者说是否应该执行，应遵循沟通管理计划。

29、 [单选] 一些内部相关方向项目经理抱怨因为他们没有收到所需的项目更新，所以他们无法正确执行任务，项目经理首先应该怎么做？
Some internal stakeholders complain to the project manager that they are unable to properly perform their tasks as they are not receiving required project update. What should the project manager do first?

•  A：要求相关方确定独立获取项目更新的方式
  Ask the stakeholders to identify ways to obtain project updates independently
•  B：改变相关方沟通的模式
  Change the mode of stakeholder communication
•  C：增加项目更新的频率
  Increase the frequency of project updates
•  D：审查沟通管理计划，确保包含所有相关方
  Review the communication management plan to ensure that all stakeholders are included

正确答案：D 你的答案：D

解析：没有收到所需的项目更新属于沟通问题，先审查沟通管理计划。

30、 [单选] —位新项目发起人习惯性地错过每周一次的状态会议，并经常找职能经理讨论项目的状态，定期向其发送会议纪要，但似乎一直未读，项目经理下一步应该怎么做？
A new project sponsor habitually misses weekly status meeting and frequently visits functional manager to discuss the project’s, status,meeting minutes are regularly sent, but appear to remain unrea What should the project manager do next?

•  A：指示职能经理拒绝讨论项目状态
  Instruct the functional managers to refrain from discussing project status
•  B：将沟通管理计划发送给该发起人
  Send the communication management plan to the sponsor
•  C：将每周会议纪要重新发送给该发起人
  Resend the weekly meeting minutes to the sponsor
•  D：与该发起人组织一对一会议
  Organize a one-on-one meetings with the sponsor

正确答案：D 你的答案：D

解析：沟通问题，新的发起人不接受当前沟通方式，应调整，具体怎么调整，需要和发起人亲自沟通确认，所以答案选D。A、B、C选项都不是解决该问题的最佳做法。

31、 [单选] 一个具有多元文化的项目团队分布在不同的地理位置，这会带来挑战，因为密切沟通对团队的成功绩效非常关键，若要最大限度地减少团队的错误沟通，项目经理应该怎么做？
A multicultural project team is geographical distributed, This causes challenges, since close communication is key to the team、successful performance, what should the project manager do to minimize team miscommunication ?

•  A：安排每日虚拟会议
  Schedule daily virtual conferences
•  B：制定并审查项目仪表板
  Establish and review the project dashboards
•  C：发送每日项目状态报告
  Send daily project status report
•  D：每天通过电子邮件与团队核对
  Check in with the team daily via email

正确答案：A 你的答案：A

解析：如何解决虚拟团队的沟通问题，A是面对面的沟通，也符合团队分散的特点。每日会议，及时反映沟通，讨论问题。

32、 [单选] 项目经理正在领导一个复杂的跨文化项目，该项目有600多名团队成员，分布在不同的国家，来自其中一个国家的一些成员无法理解每日站会电话会议期间发生的情况，项目经理应该怎么做？
A project manager is leading a complex cross-cultural project with over 600 team members located in different countries. A few members from one of the countries are unable to understand what is going on during the daily stand up calls. What should the project manager do?

•  A：更新沟通管理计划
  Update the communication management plan
•  B：修订相关方参与计划
  Revise the stakeholders engagement plan
•  C：关注团队建设的震荡阶段
  Focus on the storming stage of team building
•  D：重视团队建设的成熟阶段
  Emphasize the performing stage of team building

正确答案：A 你的答案：A

解析：典型沟通问题，“无法理解”是客观技术问题，而不是主观意愿问题，因此是沟通问题

33、 [单选] 相关方表示非常担心某一非集中办公团队对项目期望和指示的理解，因为有之前与该团队合作导致返工的经验，项目经理应该釆用什么样的沟通方法来解决这个问题？
Stakeholders expressed concerns about a non-colocated team’s understanding of expectations and instructions ,as previous experience with this team have resulted in rework, what communication method should the project manager implement to address this?

•  A：推式沟通
  Push communication
•  B：集中沟通
  Mass
•  C：拉式沟通
  pull
•  D：交互式沟通
  Interactive

正确答案：D 你的答案：D

解析：防止误解，即必须统一认识，要使用交互式沟通达成共识。

34、 [单选] 一个至关重要的项目增加了一个新的相关方。该相关方与每位团队成员联系，以获取有关项目目标和状态的信息。项目经理应该如何为该相关方提供这些信息？
A crucial important project adds a new stakeholder,This stakeholder approaches each team member to obtain information about the project’s objectives and status, what should the project manager do to provide the stakeholder with this information ?

•  A：邀请该相关方参加定期的项目状态会议
  Invite the stakeholder to regular project status meetings
•  B：将项目章程通过电子邮件发送给该相关方，然后通过电话跟进
  Email the project charter to the stakeholder then follow up with a phone call
•  C：要求该相关方与职能经理和项目发起人交谈
  Ask the stakeholder to speak with the functional manager and project sponsor
•  D：确保该相关方从团队成员那里收到所有必要的信息
  Ensure that the stakeholder receives all required information from team members

正确答案：A 你的答案：A

解析：PMBOK10.3 监督沟通，相关方直接向成员索取信息，对项目会有负面影响，因此是相关方问题。但题目问如何提供信息，又属于沟通问题。排除法，A正确。

35、 [单选] 在一个复杂项目中，项目经理困扰于大量文件，以及如何用最佳方法分发这些文件。项目经理应该查询下列哪一项？
During a complex project.a project manager struggles with the amount of documentation and how best to distribute it .What should the project manager consult?

•  A：项目管理信息系统(PMIS)
  Project management information system(PMIS)
•  B：配置管理系统
  Configuration management system
•  C：项目相关方沟通需求
  Stakeholders’communication needs
•  D：绩效报告和问题日志
  Performance reports and issue logs

正确答案：C 你的答案：A

解析：10.1规划沟通管理。分发文件的最佳方式，是沟通问题，找沟通管理计划，或沟通需求分析。见PMBOK369页最后一段。

大量文件是干扰。

36、 [单选] 项目进入三个月后，项目发起人通过电子邮件了解到该项目落后于进度并超出预算。若要避免这个问题，项目经理应该事先做什么？
Three months into a projects,a project sponsor learns via email that the project is behind schedule and over budget.What should the project manager have done to avoid this?

•  A：经常举行质量审计
  Held frequent quality audits
•  B：经常向项目发起人发送项目更新电子邮件
  Frequently emailed project updates to the sponsor
•  C：与项目团队共享状态报告模板
  Shared the status report template with the project team
•  D：定期与关键相关方召开项目指导委员会会议
  Held regular project steering committee meetings with key stakeholders

正确答案：D 你的答案：D

解析：pmbok p379 管理沟通是确保项目信息及时且恰当地收集、生成、发布、存储、检索、管理、监督和最终处置的过程。题目中说到通过电子邮件了解到项目出现问题，且问题是事先，那么考虑到之前计划没做好，收到信息太晚，考虑沟通问题。排除法，D最好。

37、 [单选] 项目经理加入位于两个国家的矩阵项目团队中，而这两个国家具有重大的文化差异。项目经理应该做些什么来启动项目？
A Project manager joins a matrix project teams located in two countries with significant cultural differences. What should the project manager do to start the project?

•  A：安排一次虚拟的项目启动会议，以介绍团队成员并确定项目范围和目标
  Schedule a virtual kick-off meeting to introduce team members and establish the project scope and goals
•  B：举行一次在同一地点参加的启动会议，以培养关系并建立期望
  Hold a co-located kick-off meeting to develop relationships and establish expectations
•  C：向团队成员发送电子邮件启动项目，并确定一个在同一地点举行会议的日期，以便进行需求澄清
  Email team members to kick-off the project and to define the date of a co-located meeting for requirements clarification
•  D：通过分发团队章程和举行虚拟启动会议来培养动力
  Build motivation by distributing the team charters and conducting a virtual kick-off meeting

正确答案：A 你的答案：A

解析：有文化差异，需要沟通清楚，且开工会议有团队建设作用，要一起开。故虚拟会议。

38、 [单选] 财务部门正在实施一个预算规划和预测的新系统。关于新系统如何令部门更加分散和效率低下的传言正在流传。项目经理应该如何处理这个问题？
A finance department is implementing a new system for budget planning and forecasting. Rumors are circulating about how the new system will make the department more fragmented and less efficient. How should the project manager handle this ?

•  A：更新沟通管理计划，以在系统开发期间包含财务部门员工
  Update the communication management plan to include the financial department employees during system development
•  B：确保组织变更在变更管理计划中得到说明，并以可接受的速度引入
  Ensure that organizational changes are addressed in the change management plan and introduced at an acceptable rate
•  C：与财务部门员工一起审查变更管理计划，以确保正确记录过程变更
  Review the change management plan with the finance department employees to ensure that process changes are documented correctly
•  D：向财务部门保证变更管理计划将考虑他们的担心
  Assure the finance department that the change management plan will incorporate their concerns

正确答案：A 你的答案：A

解析：10.1规划沟通管理。没有及时发布正确信息才有了谣言，这是沟通问题。题目与变更无关，新系统即新项目，项目中沟通问题，信息发布以及汇报问题，需要更新审查或创建沟通管理计划，或者做好沟通规划，A最符合。

39、 [单选] —个项目的团队成员位于不同国家。由于团队必须审查大量信息，应该采用什么方法进行沟通？
A project’s team members are located in different countries.Since the team must review large amounts of information.what methods should be used to communicate?

•  A：内部网站、知识库和经验教训数据库
  Intranet sites,knowledge repositories,and lessons learned database
•  B：即时通讯和会议
  Instant messaging(IM)and meetings
•  C：视频会议和电话会议
  Video conferencing and phone calls
•  D：电子邮件、信件和备忘录
  Emails,letters,and memos

正确答案：A 你的答案：A

解析：PMBOK10.1.2.5 沟通方法。大量信息，最好用拉式沟通。

40、 [单选] 项目经理通过每周一次的电子邮件与相关方沟通。在接下来的委员会管理会议上，一名相关方得知项目的状态感到很惊讶，并表明其从未收到任何更新。若要在将来避免这种情况，项目经理应该怎么做？
A project manager communicates with stakeholders via weekly E-mails. At the next board management meeting, a stakeholders is surprised to learn about the project’s status and states they have not received any updates. What should the project manager do to avoid this situation in the future?

•  A：查阅项目章程
  Refer to the project charter
•  B：确保遵循沟通管理计划
  Ensure the communication management plan is followed
•  C：邀请该相关方参加未来的项目会议
  Invite the stakeholder to future project meetings
•  D：密切管理该相关方
  Manage the stakeholder closely

正确答案：B 你的答案：B

解析：PMBOK10.3 监督沟通。典型的沟通问题，找沟通管理计划。相关方没有收到更新计划，有可能是PM把他漏掉了，也有可能此相关方根本就不应该知道项目更新计划。应严格按照沟通管理计划执行信息沟通。

41、 [单选] 一个项目团队正在不同时区工作,团队成员之间经常出现误解。尽管项目经理试图解决这个问题,但这个问题一直没有得到解决。若要改善这种情况,项目经理应该怎么做?
A project team is working in different time zones.Misunderstanding arefrequent among team members.And although the project manager has tries to address it,the issue remains unresolveWhat should the project manager do to improve the situation?

•  A：修订沟通管理计划
  Revise the communications management plan.
•  B：审查相关方的需求
  Review stakeholders requirements.
•  C：在团队会议上讨论这个问题
  Discussed it at a team meeting.
•  D：与每位团队成员分别解决这个问题
  Address the issue individuality with each team member.

正确答案：A 你的答案：A

解析：1. 经常出现误解，且尝试了方法不奏效。目前的沟通管理计划部分不适用，需修改提升。 2. 参考：PMBOK第六版，P387,10.2.3.2，管理沟通：输出-项目管理计划更新-沟通管理计划。

42、 [单选] 一个本地项目在不断扩大,现在将包括来自不同国家的相关方。为了有效管理这些全球相关方,项目经理必须调整哪些现有文件?
A local project is expanding and will now include stakeholders from different countries.what existing documentation must the project manageradjust to effectively manage these global stakeholders?

•  A：组织沟通需求
  Organization communication requirements.
•  B：风险登记册
  Risk register.
•  C：变更控制程序
  Change control procedures.
•  D：沟通管理计划
  Communication management plan.

正确答案：D 你的答案：D

解析：10.1.3沟通管理计划是项目管理计划的组成部分，描述将如何规划，结构化、执行与监督项目沟通，以提高沟通的有效性。相关方发生变化，沟通管理计划需要进行更新，项目团队存在异地分布，对沟通方式也提出了新要求。

43、 [单选] 一个大型团队正在开展一个快节奏的项目。 关键相关方直接向团队成员询问项目进度。项目经理应该做什么?
A large team is working on a fast-paced project.Key stakeholders are asking team members directly about the project progress. What should the project manager do?

•  A：要求指导委员会向相关方提供更新
  Ask the steering committee to provide stakeholder with updates.
•  B：向相关方定期提供正式更新
  Provide periodic formal updates to stakeholder.
•  C：授权团队成员向相关方报告他们对项目详情的理解
  Empower team members to report their understanding of project details to stakeholders.
•  D：确保只有项目管理办公室(PMO)向相关方提供更新
  Ensure that only the project management office(PMO)provides updates to stakeholders.

正确答案：B 你的答案：B

解析：关键相关方关心项目进度且没有收到有效的项目反馈才会直接问团队成员项目进度。应按照沟通管理计划进行正式的沟通管理。

44、 [单选] 一名新的关键相关方担心项目经理没有发送有关项目进度的重要更新。若要预防这个问题,项目经理应该遵循什么?
A new key stakeholder is concerned that the project manager failed to send an important update regarding the project schedule.what should the project manager have followed to prevent this?

•  A：工作绩效报告
  Work performance reports.
•  B：项目沟通
  Project communications.
•  C：相关方沟通需求
  Stakeholder communication requirements.
•  D：沟通管理计划
  Communications management plan.

正确答案：D 你的答案：D

解析：参见PMBOK第6版10.1.3.1 沟通管理计划。项目经理制定符合项目需求的沟通管理计划，并定期审核以做出必要的更新。在整个项目周期中，项目经理必须严格遵循沟通管理计划，以确保所有沟通顺畅而有效。

45、 [单选] 在市政厅项目会议期间,市长提出翻新该城市中央公园的建议。一些商店业主请求提供每周项目进度报告。项目经理应更新哪一项内容?
During a city hall project meeting,the mayor presents a proposal to refurbish the city`'s central park.Several store owners request weekly project progress reports. What should the project manager update?

•  A：相关方参与计划
  Stakeholder engagement plan.
•  B：沟通管理计划
  Communications management plan.
•  C：工作说明书(SOW)
  Statement of work(SOW).
•  D：项目调试计划
  Project commissioning plan.

正确答案：B 你的答案：B

解析：题干重点在于相关方要求每周更新项目进度报告，属于沟通问题。见PMBOK第6版10.1.3.1沟通管理计划。

46、 [单选] 当前项目共有10名项目相关方,而之前完成的项目只有5名相关方。当前项目增加了多少个沟通渠道?
A current project has a local of 10 stakeholders,while a previously completed project had only five,How many communication channels does the current project have?

•  A：35
  35.
•  B：45
  45.
•  C：5
  5.
•  D：10
  10.

正确答案：A 你的答案：A

解析：沟通渠道=N*（N-1)/2。 10*（10-1）/2=45,5*（5-1）/2=10.45-10=35。

47、 [单选] 正在准备一个大型战略项目的组织雇佣了在该领域有丰富经验的一家国际公司。该公司使用不同的语言,并有文化差异。项目经理知道沟通是项目失败的主要原因,并担心他们缺乏与外国相关方打交道的经验。 若要正确管理信息流,项目经理应该做什么?
An organization preparing for a large strategic project hires an international company with experience in this arenThis company speaks adifferent language and has cultural differences.The project manager knowsthat communication is a primary reason that projects fail,and is concernedabout their lack of experience with foreign stakeholders. What should the project manager do to properly manage the informationflow?

•  A：利用外国公司的经验与相关方进行沟通
  Leverage the experience of the foreign company to communicate with the
•  B：制定沟通战略,以满足项目及其相关方的需求
  Develop a communication strategy that addresses the needs of both the
•  C：遵循书面沟通的最佳实践
  Follow best practices of written communication
•  D：聘请会说当地语言和外语的专业人士
  Hire professionals who speak both the local and foreign language

正确答案：B 你的答案：B

解析：做好规划沟通管理，制定沟通战略可以避免文化差异造成的沟通问题，参见PMBOK第6版10.1规划沟通管理。

48、 [单选] 任命的项目经理获悉，相关方对已识别到的项目问题和风险非常担心，他们对一个多月没有收到任何沟通表示不满。 项目经理应该怎么做？
A newly appointed project manager learns that stakeholders are concerned about identified project isues and risks. They are dissatisfied that for over a month no communications have been receive What should the new project manager do?

•  A：实施现有沟通管理计划和相关方参与计划
  Implement the existing communications management and stakeholder management plans.
•  B：更新沟通管理计划和相关方参与计划，并立即向相关方提供有关问题和风险的信息
  Update the communications management and stakeholder management plans and provide immediate communication regarding the issues and risks to the stakeholders.
•  C：与相关方开会以确定沟通所需的频率，然后立即向他们提供有关这些问题和风险的信息
  Meet with stakeholders to determine the frequency required for communications, then immediate provide them with information regarding the issues and risks.
•  D：与关键相关方开会，然后更新沟通管理计划和相关方参与计划
  Meet with the key stakeholders then update the communications management and stakeholder management plans.

正确答案：D 你的答案：C

解析：参考答案：D 解析：典型沟通问题，选沟通管理计划。D好于B，先见面了解需求，再更新沟通管理计划

还是题感，套路：找问题更新沟通管理计划。

49、 [单选] 项目已经执行六个月了，在与五名团队负责人中的两名讨论项目状态时，项目经理注意到一个信息差。 若要解决这个问题，项目经理应该查询哪一份计划？
A project has been underway for the last six months. While discussing its status with two out of the five team leads, the project manager notices an information gap. What plan should the project manager reference to solve this ?

•  A：相关方参与计划
  Stakeholder engagement
•  B：沟通管理计划
  Communications management
•  C：资源管理计划
  Resource management
•  D：风险管理计划
  Risk management

正确答案：B 你的答案：B

解析：参考答案：B 解析：信息差，是沟通问题，找沟通管理计划。

50、 [单选] 项目的状态更新与相关方参与计划不符，项目经理应该怎么做？
A project’s status update was not accordance with the stakeholder management plan. What should the project manager do?

•  A：请求高级管理层提供建议
  Ask senior management for advice
•  B：审查沟通管理计划
  Audit the communication management plan
•  C：进行项目审查
  Do a Post- project review
•  D：执行检查和审计
  Perform inspections and audits

正确答案：B 你的答案：B

解析：参考答案：B 解析：项目状态更新，即向相关方发布项目最新状态，是沟通问题，要根据沟通管理计划执行（沟通管理计划中还包括关于项目状态会议、项目团队会议、网络会议和电子邮件等的指南和模板）。沟通管理计划的制定，要参考相关方参与计划。题目问题可能是沟通管理计划制定的有问题，选B。

51、 [单选] 项目经理通过电子邮件向所有项目相关方（包括本地和海外团队成员）发布每周项目更新，一个海外项目团队担心由于对项目需求的误解而无法实现目标。项目经理应该怎么做？
The project manager issues weekly project updates via email to all project stakeholders (both local and overseas team members), and an overseas project team is concerned that it is not meeting its goals due to a misunderstanding of the project requirements. What should the project manager do?

•  A：单独与该海外团队谈话澄清该问题
  Independently speak with the overseas team to clarity the issue.
•  B：将该问题记录在问题日志中
  Document this in the issue log.
•  C：分配另一个海外团队来帮助/指导他们
  Assign another overseas team to help/coach them.
•  D：与所有相关方开会，讨论这个问题
  Meet with project stakeholders to discuss the issue.

正确答案：B 你的答案：D

解析：参考答案：B 解析：担心未必是事实，但是要当成一个问题来处理。A，是否要单独和对方谈，不影响事实情况，不好。

担心不是事实。

52、 [单选] 项目经理得知发起人一直在与一位团队成员讨论项目进展情况。在与发起人解决这个问题之前，项目经理应该参考哪一份文件？
A project manager learns that the sponsor has been discussing project progress with a team member.What document should the project manager refer to before solving the issue with the sponsor?

•  A：沟通管理计划
  Communications management plan
•  B：相关方分析
  Stakeholder analysis
•  C：风险管理计划
  Risk management plan
•  D：工作绩效报告
  Work performance report

正确答案：A 你的答案：A

解析：参考答案：A 解析：项目经理提供给发起人的信息不能满足发起人的需要，属于沟通问题，找沟通管理计划。

53、 [单选] 项目经理指出，一名位于另一个地点的团队成员总是错过最后期限。由于这会影响到项目进度，项目经理应该怎么做？
The project manager indicates that a team member in another location always missed the deadline. Since this will affect the progress of the project, what should the project manager do?

•  A：将该团队成员的工作重新分配给本地成员
  To reassign the member's work to a local member
•  B：考虑将该成员的工作承包给本地供应商
  To consider contracting the member's work to a local supplier
•  C：管理没有该成员的项目，并将此标记为项目相关方的风险
  To manage the project without this member and mark this as the project stakeholders ' risk
•  D：与该成员沟通，了解其情况，并提供指导和支持
  To communicate with the member to understand the situation and provide guidance and support

正确答案：D 你的答案：D

解析：参考答案：D 解析：遇到问题时，首先私下沟通，分析问题，再去解决问题。D为最佳答案。

54、 [单选] 在识别除项目经理之外的五名相关方之后，项目经理现在需要确定项目沟通的复杂性，潜在沟通渠道有多少？
After identifying five stakeholders besides the project manager, the project manager now needs to determine the complexity of the project communication, how many potential communication channels are there?

•  A：20
  20
•  B：15
  15
•  C：10
  10
•  D：5
  5

正确答案：B 你的答案：B

解析：参考答案：B 解析：沟通渠道= 6x5/2= 15。

55、 [单选] 项目经理与项目相关方开会,获得关于如何最好地向施工现场输送用品的信息和知识。这使用的是哪种沟通方法类型?
A project manager meets with project stakeholders to obtain information and knowledge on how best to deliver supplies to a construction site.What type of communication method is being used?

•  A：拉式沟通
  Pull.
•  B：推式沟通
  Plush.
•  C：交互式沟通
  Interactive.
•  D：内部沟通
  Internal.

正确答案：C 你的答案：C

解析：PMBOK10.1.2.5当面开会交流，属于交互式沟通（互动沟通）。

56、 [单选] 一个国际团队被分配到一个项目上工作,项目经理担心由于文化差异可能会产生误解。项目经理应该使用什么来确保团队对项目目标达成共识?
An international team is assigned to work on a project.And the project manager is concerned that misunderstandings might arise due to cultural differences.What should the project manager use to ensure that the team achieves consensus on the project goals?

•  A：项目章程
  Project charter.
•  B：责任分配矩阵(RAM)
  Responsibility assignment matrix(RAM).
•  C：相关方登记册
  Stakeholder register.
•  D：沟通管理计划
  Communication management plan.

正确答案：D 你的答案：D

解析：文化差异造成的误解，需要通过更高质量的沟通来解决。因此选D。更具体来说，PM可以使用人际关系与技能（PMBOK10.1.2.6）中的文化意识，来更好的对沟通进行规划。 登记相关方不解决实际问题，沟通才解决问题。

57、 [单选] 项目经理正在管理一个全球项目,其团队成员分散于多个国家。为简化项目状态更新,来自一个地区的经理启动了本地语言社交媒体账户。项目经理应该做什么?
The project manager is managing a global project with team members scattered across multiple countries. To simplify project status updates, managers from one region launched a local language social media account. What should the project manager do?

•  A：审计新的沟通渠道以确保其遵守PMO政策
  Audit the new communication channel to ensure it complies with PMO polices.
•  B：B:要求这些经理传达新渠道内容的翻译版本
  Ask these managers to communicate translated versions of the new channel'scontent.
•  C：要求这些经理遵守项目管理办公室(PMO)的沟通政策
  Ask these managers to adhere to the project management office's(PMO'S)communication policy.
•  D：更新沟通管理计划,以包含新的沟通渠道
  Update the communications management plan to include the new communication channel.

正确答案：D 你的答案：C

解析：1. 新的沟通渠道出现，加入沟通管理计划中，更新相应文件。 2. 参考：PMBOK第六版，P393，10.3.3.3，监督沟通：输出-项目管理计划更新-沟通管理计划。

套路： 更新

58、 [单选] 从事一个全球项目的项目经理建立了多种沟通渠道。为了管理沟通渠道,项目经理应该怎么做?
A Project manager working on a global project establishes various communication Channels. What should the project manager do to manage this?

•  A：安排在不同时区召开的会议
  Arranged meetings in a different time zones
•  B：安排视频会议
  Schedule video conferences.
•  C：创建沟通管理计划
  Create a communication management plan
•  D：制定相关方参与计划
  Develop a stakeholder management plan.

正确答案：C 你的答案：C

解析：考点是管理沟通的输入-沟通管理计划，沟通渠道应该记录到沟通管理计划中，参见PMBOK第6版10.1.3.1沟通管理计划。

59、 [单选] 项目经理的任务是提高组织对其公司“品牌重塑”项目的认识。若要实现这一点,项目经理应该做什么?
A project manager is tasked with increasing organizational awareness of the company' s rebranding project.What should the project manager do to achieve this?

•  A：要求项目管理办公室(PMO)创建内部项目储存库
  Ask the project manager office(PMO)to create an internal project repository.
•  B：确保定期更新公司的社交媒体账户
  Ensure that the company' s social media account is regularly update
•  C：确保所有项目文件都存储在项目管理信息系统(PMIS)中,供所有工作人员访问
  Ensure that all project documents are stored in the project management information system(PMIS)for access by all staff members.
•  D：更新沟通管理计划,并让组织的内部沟通团队参与
  Update the communications management plan,and engage the organization's internal communications team.

正确答案：D 你的答案：D

解析：如何让组织内部更好了解项目、重视项目，同时是沟通和相关方管理问题，D同时解决沟通和相关方参与问题。

60、 [单选] 一个团队成员通知项目经理,一个相关方要求向其他相关方有限制地分发进度报告,项目经理应该做什么?
A team member informs the project manager that a stakeholder requested limited distribution of progress reports to other stakeholders.What should the project manager do?

•  A：将这项请求升级上报给项目发起人进行进一步审查
  Escalate this request to the project sponsor for further review.
•  B：向该相关方解释必须遵循沟通管理计划
  Explain to the stakeholder that communications management plan must be followe
•  C：要求团队成员遵循这项请求,并通知发起人
  Ask the team member to follow the request,and inform the sponsor.
•  D：让该相关方准备包含这项请求的新项目章程
  Have the stakeholder prepare a new project charter that includes this request.

正确答案：B 你的答案：A

解析：PMBOK6版10.1.3.1 沟通管理计划。管理计划是在了解相关方沟通需求后制定的，得到了相关方的批准。C发生变更需要走变更流程，D项目章程由项目发起人准备，A对于变更上报应该给CCB。

这个度不好掌握。

61、 [单选] 由于项目经理未能提供项目状态更新,一位关键相关方对项目感到担心,项目经理应该做什么?
A key stakeholder is concerned about the project because the project manager fails to provide status updates.What should the project manager do?

•  A：与所有团队成员一起审查沟通管理计划
  Review the communications management plan with all team members.
•  B：将更新后的沟通管理计划发送给相关方
  Send an updated communication management plan to the stakeholders.
•  C：与该相关方开会,以提供更新
  Meet with the stakeholder to provide the updates.
•  D：与所有相关方一起召开项目评审会议
  Conduct project review meetings with all stakeholders.

正确答案：A 你的答案：B

解析：相关方未收到项目状态更新，从而表示担心。项目经理应查看沟通管理计划并更新此相关方对状态更新的需求。参见PMBOK 10.1.3.1 沟通管理计划。

还是套路，但是A更符合

62、 [单选] 项目经理得知一次定期项目团队会议上的沟通渠道中断。项目经理应该做什么来确保所有项目团队成员都同样了解项目情况?
A project manager knows that communication channels were disrupted a regular project team meeting. What should the project manager do to ensure that all project team members are equality informed?

•  A：重新计划一次具有适当沟通渠道的项目团队会议
  Replan the project team meeting with proper communication channels.
•  B：在问题日志中添加该信息
  Adds this information to the issue log.
•  C：向所有团队成员发送会议记录
  Send the meeting minutes to all team members.
•  D：询问会议参与者的意见
  Ask the participants for their input.

正确答案：A 你的答案：A

解析：解析：沟通渠道中断，没有会议记录C错，D不能直接解决问题。B达不到沟通目的。只有A能确保所以选A。

63、 [单选] 一家全球性公司的项目经理负责多个项目,其团队成员分布在全球各地。项目经理如何能够确保及时向每个团队成员提供信息?
A project manager for a global company for a global company is responsible for several projects with team members located worldwide.How can the project manager ensure that information is delivered to every team member in a timely manner?

•  A：在公司的云文件夹中共享所有项目文件
  Share all project documents in the company's cloud-based folders.
•  B：将相关方的需求记录在沟通管理计划中
  Document stakeholders' requirements in the communications management plan.
•  C：安排一次所有项目成员均参加的虚拟开工会议
  Schedule a virtual kick-off meeting with all project members.
•  D：向团队成员发送电子邮件通知和资料
  Email notifications and materials to team member.

正确答案：B 你的答案：B

解析：根据沟通管理计划进行沟通，以解决问题。

64、 [单选] 两个团队成员之间的沟通不畅正在影响项目的进展。项目经理首先应该做什么?
Miscommunication between two team members is affecting a project'sprogress. What should the project manager do first?

•  A：培训存在无效沟通问题的团队成员
  Train the team members who are ineffectively communicating
•  B：要求将所有沟通发布到团队协作板上
  Require that all communications are posted to a team collaboration board
•  C：遵循沟通管理计划
  Follow the communications management plan
•  D：与团队开会,以评估当前的沟通方式
  Meet with the team to assess current communication styles

正确答案：D 你的答案：A

解析：沟通不畅属于沟通方式有问题，应该与团队一起重新评估并制定新的沟通方式。

不是技能问题，是沟通问题。

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是不是很玄啊。就是看着选项怎么解释都对的感觉。