HP StorageWorks MSL2024 Tape Libraries - Tape library Error Codes

Main error codes

Error Code

Description

Details and Solution

80

Can not initialize bar code reader

Power-cycle the unit and retry the operation

81

No response from bar code reader

82

No response from EEPROM on robotic controller

83

Robotic controller generic problem

84

Setting of gripper motor parameters failed

NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.

85

Setting of slider motor parameters failed

NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.

86

Setting of elevator motor parameters failed

NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.

87

Setting of rotation motor parameters failed

NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.

88

Setting of sled motor parameters failed

NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

89

Gripper obstructed

NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.

Run the Wellness Test

8A

Slider obstructed

NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.

8B

Elevator obstructed

NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.

8C

Rotation obstructed

NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.

8D

Sled obstructed

NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

8E

Ends of gripper movement not in expected range

NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.

8F

Ends of slider movement not in expected range

NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.

90

Ends of elevator movement not in expected range

NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.

91

Ends of rotation movement not in expected range

NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.

92

Ends of sled movement not in expected range

NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

93

Gripper reached a position beyond expected range

NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.

94

Slider reached a position beyond expected range

NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.

95

Elevator reached a position beyond expected range

NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.

96

Rotation reached a position beyond expected range

NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.

97

Sled reached a position beyond expected range

NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

98

Cartridge present sensor not found

99

Slider home sensor not found

NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.

9A

Rotation home sensor not found

NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.

9B

Sled position sensor not found

NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

9C

Gripper range of motion out of specification

NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.

9D

Slider range of motion out of specification

NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.

9E

Elevator range of motion out of specification

NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.

9F

Rotation range of motion out of specification

NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.

A0

Sled range of motion out of specification

NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

A1

Open Mail Slot failed

B0

Command from library controller to robotics controller didn't complete in time allotted

B1

Robot controller reported format error on command from library controller

B2

Communication to robot from library controller failed

B3

Robot stopped due to a released magazine

B4

Tape in gripper sensor did not report the expected value

NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.

  • Remove and inspect the magazine or drive for a stuck tape
  • Run the Wellness Test

B5

Robotic controller not responding to command from library controller

  • Reset the unit
  • Retry the operation
  • If not successful, contact technical support

C0

Network initialization failed

Check network cable,

  • Check the network configuration
  • Power cycle the unit

C1

Telnet interface initialization failed

C2

Web server initialization failed

C6

Ping command did not reach target

C7

Cannot upgrade firmware from USB

  • Retry firmware upgrade, if not successful
  • Attempt a different upgrade method

D0

ROM checksum incorrect

Retry firmware upgrade

D1

RAM error during Power-On-Self-Test

Power-cycle the unit

D2

Read or Write to NVRAM on library controller failed

D3

Time controller failed during Power-On-Self-Test

D4

Internal UART serial communication error

D5

Communication to display failed

D6

Library controller memory error

D7

Fatal system error

D8

Library controller data base error

D9

No SCSI IC detected

DA

In Wellness Test the bar code read did not match the previous value for that tape

  • Check the bar code label
  • Run the Wellness Test again

DB

External cooling fan error.

sub-code indicates which fan is affected.

sub-code 00: drive sled #1,
sub-code 01: drive sled #2

NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

Check if the fan is operational and not obstructed

F0

Drive exceeded temperature specification

Check ambient temperature conditions and fans

F1

Library controller lost communication with the drive

Re-seat the tape drive

F2

Drive sled5 not present

F3 error

Drive hardware

F4

Time allotted for drive loading exceeded

F5

Time allotted for drive unloading exceeded

  • Attempt Force Tape Eject test
  • Inspect tape for defects after unloading

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