Common Expression 2

how to call customer support

1. troubleshooting: a way of finding and solving problems
   Let me help you troubleshoot./ Let’s troubleshoot a few things.
2. to be on hold: to wait on the phone
   How long I have to be on hold?/ I’m sorry, can I put you on hold?
3. Thank you for calling xxx: 感谢您的来电
4. Your call may be monitored or recorded for training purposes.
5. party’s extension: 分机号码
   If you know your party’s extension, please dial it now.
6. How can help you?
7. To test out: to try something
   I already scanned a couple pictures and tried to test out a couple things.
8. Just to confirm: used when you assume something but aren’t sure
   Just to confirm, is your computer plugged in to a power source?
9. same page: two or more people agree on a plan or goal
   After the meeting, we were all on the same page regarding the project timeline.
10. I believe so.
11. Let’s double check: A polite way to say let’s look at it again to be sure
12. Let’s go ahead and.
    Let’s go ahead and try this first.
13. In case it doesn’t work out.
    In case it doesn’t work out, I can always use the warranty.
14. No problem, I’m happy to help.