Jane Nelsen and Nadine GaudinPositive Discipline Facilitation Skills
Listening without Fixing, Etc.
Objective: To learn how to listen.
Comment: When participants or colleagues talk about problems, sometimes the most encouraging thing you can do is just listen. This might require learning about what to avoid and how to really listen.
MATERIALS: 2 Flipcharts with the following headings:
Listening Things to Avoid
1) Fixing
2) Giving advice
2) Minimizing
3) Catastrophizing
4) Judging
5) Finishing sentences
6) Telling your own story
7) Too much head nodding
Listening Skills
1) Show genuine interest with your eyes and posture
2) Validate feelings
3) Ask for more information
4) Anything else
5) Is there anything I can do to help?
Jane Nelsen和Nadine Gaudin正面管教促进技巧
没有固定的听力等
目标：学习如何倾听。
评论：当参与者或同事谈论问题时，有时候你能做的最令人鼓舞的事情就是倾听。 这可能需要了解要避免的内容以及如何真正倾听。
材料：2个活动挂图，标题如下：
倾听要避免的事情
1）修复
2）给出建议
2）最小化
3）灾难性的
4）判断
5）完成句子
6）讲述自己的故事
7）太多点头
听力技巧
1）用你的眼睛和姿势表现出真正的兴趣
2）验证感受
3）询问更多信息
4）还有别的
5）我可以做些什么来帮忙吗？Instructions: (Allow 25 minutes)
1. Read the comment.
2. Get into pairs. One of you will be a participant or a colleague with a problem (you can choose a real problem that you have) and the other will be the facilitator. (You will switch roles so you can experience both.)
3. Display the Flipchart of Listening Things to Avoid. Ask for a raise of hand for how many of them do at least one of these? How about more than one? How about all of them?
4. Role-play I. Have the participant or colleague talk about their problem while the facilitator does one or more of the Listening Things to Avoid. Give them 2 minutes.
5. Display the flipchart of Listening Skills.
6. Role-play II. Have the participant or colleague talk about their problem while the facilitator practices the Listening Skills. Give them 5-10 minutes.
7. Ask them what they were thinking, feeling, and deciding. What was the difference between the two roles? In the second role, how hard was it for you to not jump into trying to fix? How did it feel that the person didn’t try to fix you or your problem?
8. Ask them what they have learned from this activity.
说明:(允许25分钟）
1.阅读评论。
2.成对。 你们中的一个将成为有问题的参与者或同事（你可以选择一个真正的问题），另一个将成为推动者。 （您将切换角色，以便您可以同时体验这两种角色。）
3.显示要避免的听力事物的活动挂图。 要求加注他们中有多少人至少做过其中一项？ 不止一个怎么样？ 他们所有人呢？
4.角色扮演I.当辅导员做一个或多个要避免的听力事情时，让参与者或同事谈论他们的问题。 给他们2分钟。
5.显示听力技巧的活动挂图。
6.角色扮演II。 当辅导员练习听力技巧时，让参与者或同事谈论他们的问题。 给他们5-10分钟。
7.询问他们的想法，感受和决定。 这两个角色有什么区别？ 在第二个角色中，你没有努力解决这个问题有多难？ 感觉这个人没有试图解决你或你的问题怎么样？
8.询问他们从这项活动中学到了什么。