Hello., thank you for calling grant manufacturing.
This is Any lu speaking.
How can I help you?
Hi, this is peter Jones from j hill.
Could I speak with your manager? Grace huang, please?
Sure, let me put you through.
I'm sorry.
She's not available right now.
Can I take a message?
Sure, there was a problem with this week's clothing shipment.
You sent us the wrong shoes.
Oh, I'm sorry to hear that.
I'll have her call you back as soon as she's available.
Thank you.
Please do. It's quite urgent.
Can I have your phone number please?
The area code for the us is 001.
And my number is 4897839542.
And how is your name spelled?
My first name is peter peter.
And my last name is jones jones.
OK. Let me see if I have it right.
That's peter jones.
And your phone number is 001, 489783 9542.
Is that correct?
Yes thanks a lot.
You're very welcome.
Why does mr. Jones give his area code?
How can I help you?
This is peter jones from j hill.
Could I have your phone number please?
She's not available right now.
Hello, this is peter jones speaking.
Hi peter. This is grace.
I'm sorry, I just missed your call.
Don't worry about it.
Thanks for calling me back so quickly.
It's rather urgent.
Yes, and he informed me that the wrong shoes were sent to you.
That's correct.
We ordered a shipment of tackles, but we received kittens instead.
It goes as soon as possible for our Christmas sale.
Understood.
If we send them tomorrow, they will arrive on Wednesday morning your time.
Is that okay?
No, I'm afraid that's too late.
We need them by Tuesday afternoon.
I'm sorry, but there are no more shipments going out today.
OK, shop tomorrow and use the express shipping.
Yes, we will do everything to help you get the shoes by Tuesday afternoon.
Thank you grace.
I don't expect this to happen again.
No it won't.
Again, I'm terribly sorry about this.
Thank you for your understanding.
She apologizes for missing mr. Jones call.
We need them by Tuesday afternoon.
I don't expect this to happen again.