程序员常用英文邮件模板系列之 - 收到用户问题后如何回复用户

我们在做日常系统运维时经常收到来自世界各地的用户关于系统的各种问题，当我们收到问题后需要快速响应用户同时也希望能够收集到更多的issue相关的内容。
如下就提供一个非常通用的模板，FYI.

Hi ***,
Thank you for contacting ***Support.
My name is *, and I am the support professional who will be working with you on this issue.
You may reach me using the contact information listed below, referencing the issue Number #10001.
To give you the best possible answer, can you please provide more details and explanations about your concerns?
Would you please share us screenshot of your issue?
Alternatively, would you like to have another Call with me to discuss this matter further? I can talk to you between 2:00 PM and 4:00PM.

Please let me know your preference.

Regards,

Your Name
Support Engineer
Office：+86 999999
WorkingHours： M-F 9:00am - 6:00 PM UTC +8