1,To criticize someone is to point out their faults or mistakes.批评某人就是指出他们的失误或错误。
2,Some people appreciate constructive criticism which can help them develop their skills.有些人欣赏建设性的批评，这可以帮助他们发展自己的技能。
填空题：(Learning how to provide and take constructive criticism is an important skill.)学习如何提供和接受建设性的批评是一项重要技能
3,To praise someone is to let them know that they have done a good job.表扬某人就是让他们知道自己做得很好。
4,Some people expect to be praised when they have performed well.有些人希望当他们表现好的时候得到表扬。
填空题：It’s important not to praise people when they haven’t done a good enough job.)当人们做得不够好的时候，不要表扬他们，这很重要。
5,To apologize to someone is to admit that you have done something wrong or hurtful.向某人道歉就是承认你做了错事或伤害。
6,One way to apologize is to say you are sorry.道歉的方法之一就是说对不起。
7,If your apology isn't accepted, it means the person hasn't forgiven you.如果你的道歉没有被接受，那就意味着对方没有原谅你。
填空题：If someone rejects your apology,it means they haven’t forgiven you.如果有人拒绝接受你的道歉，那意味着他们还没有原谅你。
8,To order people to do something means to use your power or position to get them to do it.命令人们做某件事意味着利用你的权力或地位让他们去做。
9,Many people dislike being ordered to do things.许多人不喜欢被命令做事。
10,In many cases, it's better to make a request than order someone to do something.在许多情况下，提出请求比命令某人做某事更好。
填空题：If someone doesn’t follow orders,he or she may be punished.如果有人不服从命令，他或她可能会受到惩罚。
11,To encourage someone is to support their efforts and help build their confidence.鼓励别人就是支持他们的努力，帮助建立他们的信心。
12,A good teacher encourages students to do their best.一位好老师鼓励学生尽最大努力
13,To discourage someone is to take away their confidence.使某人泄气就是剥夺他们的信心。
填空题：It’s discouraging to work for someone who never shows appreciation for your hard work为一个从不欣赏你努力工作的人工作是令人沮丧的。
测试题：①Knowing when and how to praise someone is an important skill .知道何时以及如何表扬某人是一项重要的技能。
②Some people are discouraged if they don't receive praise or recognition for their work .如果他们的工作没有得到表扬或认可，有些人会气馁。
③A boss may use a request instead of a command as a way to show respect to an employee .老板可以用请求代替命令来表示对员工的尊重。
④To forgive someone is to accept their apology.原谅别人就是接受他们的道歉。
⑤We say that opposites attract.However ,in human relationships,though opposites may attract ,the relationship may not last long .People who have much in common may not attract each other but may have longer lasting relationship.我们说异性相吸。但是，在人际关系中，虽然异性相吸，但这种关系可能不会持续太久。有很多共同点的人可能不会互相吸引，但他们的关系可能会持续得更长。
⑥ Some people cannot take any criticism without feeling hurt.有些人接受任何批评都会感到受伤。
⑦ If you accidentally hurt someoneit's usually a good idea to apologize.
⑧ A boss may order the employees to do something and they will usually agree to do it ,even if they don't want to.
Handling Office Conflicts
Excuse me, do you have a minute?
I'm sorry, not right now.
I'll be free in about 15 minutes.
Could you come back then?
No, I'm afraid we have an emergency upstairs.
Can't you handle it?
No, I think it would be best if you were there.
OK, I'll finish this call and be right with you.
What's the problem ? They have an emergency upstairs.
OK, what is it?
Kevin and Bob areshoutingateachother, and it'supsettingeveryone.
Oh, not again.
Those two have got to grow up.
Who started it?
I'm not sure, but they were even pushing each other.
In this case, "they have to grow up " means to act like adults and not children.
OK, this is unacceptable.
You run on ahead and warn them that I'm coming.
I want them to calm down before I get there.
Can you do that?
OK, I'll do what I can to calm them down.
But you know Kevin, he is such a hot head.
Kevin is a hot head means he can't control his motions.
OK, Kevin, I've warned you before.
This is got to stop.
Yes, I know.
But Bob doesn't cooperate.
He is impossible to work with.
Even so, you can't go around pushing people.
That's no way to handle things.
If you weren't doing such a good job, I'd have to let you go right now.
Your behavior just isn't acceptable.
"To let him go" means to fire him.
Yeah, I understand and I'm sorry.
I just can't stand working with him.
I'm not sure what to do.
What will you do if you were me.
Do you have any suggestions?
To be honest, if I were you, I wouldn't have the two of us work in the same office.
I know Bob has been with the company longer than I have, but he's doing a terrible job.
When you are not around, he just bullies people.
People are afraid of him.
Why are people afraid of Bob? He acts like a bully.
How does Kevin feel like working with Bob? He can't stand it.
OK, I'll look into it a bit more.
But you got to promise me to keep cool and not let this happen again.
OK, I'll try to handle things differently next time.
He'll "look into it" a bit more means he's going to get more information.
Kevin thinks Bob doesn't cooperate and is difficult to work with.