如何下载symhelp工具并使用,收集SEP日志(How to download symhelp tools)

OS: windows 2008 R2

SEPM -- > 12.1 RU6 MP3

SEP -- > 12.1 RU6


Refer article:

About Symantec Help (SymHelp)

https://support.symantec.com/en_US/article.TECH170735.html

Symantec Help (SymHelp) FAQ

https://support.symantec.com/en_US/article.TECH203496.html

 

For SEPM side

Click “Help” at the up-right comer

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For SEP client, still click “Help” to choose “DownloadSymantec Help Tool….”

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System will popup a website to guide you to download symhelptool

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For English version

https://support.symantec.com/en_US/article.TECH170752.html


For Chinese version

https://support.symantec.com/zh_CN/article.TECH170752.html


Click “symhelp.exe”

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Click “I accept the EULA”

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Or you can choose a language from the drop down list

Then click “I accept the EULA”

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Click “Collect Data for Support”

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Add the product data for support.

Client -- > SEP Client

Console -- > SEPM

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Choose All data

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Next….

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Click “Save”

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w you can find the file in the same folder with symhelp.exe

Send this file to Symantec Technical Support Engineer forfurther help.

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