[紧急问题和解决方案] 无法打开被"权限管理服务"(RMS)加密的Office 2003文档

2009 12 11 号以后,我们发现了关于“无法打开被‘权限管理服务’(RMS )加密的Office 2003 文档”的紧急问题。为了避免对您的业务任何可能的影响,特提前向您介绍症状和解决方案如下:
 
问题症状描述:
 
2009 12 11 日以后,使用Office 2003 的客户无法打开或保存通过“权限管理服务”(Rights Management Service )加密的文档。当文档被打开时,将会显示以下错误信息:
“出现意外的错误。 请稍后再试或与系统管理员联系”
 
"Unexpected error occurred. Please try again later or contact your system administrator”
 
该问题影响到了Office 2003 与权限管理服务(RMS )的配合使用,包括Word 2003 Word Viewer 2003 Excel 2003 Excel Viewer 2003 PowerPoint 2003 Outlook 2003 。但是Office 2007 不会受到影响。
 
解决方法:
 
针对这个问题,微软已经提供了官方的修补程序来解决这个问题。该修补程序包括三个部分:
 
KB978551 - AD RMS/RMS 修补程序包与受保护的 Office 2003 文档的说明
KB978557 - AD RMS/RMS 修补程序包与受保护的 Excel Viewer 文档的说明
KB978558 - AD RMS/RMS 修补程序包与受保护的 Word 查看器文档的说明
 
如果您有使用活动目录,请参考使用AD 启动脚本的方法来分发部署Office产品相关的补丁/更新
 
安装补丁程序系统必备组件:
 
为确保修补程序安装成功,客户端的Office 2003 Word Viewer2003 或者Excel View 2003 必须要更新到SP3 或者更高的版本
 
补丁程序下载信息
 
请参考下面的连接及时下载并安装相应的补丁程序:
NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files.  If you receive two passwords it means you are receiving the fix during a password change cycle.  Use the second password if you download after the indicated password change date.
 
KB978551 is for Office 2003 products
+++++++++++++++++++++++++++++++
KB Article Number(s): 978551
Language: All (Global)
Platform: i386
Location: (http://hotfixv4.microsoft.com/Office%202003/sp4/office2003KB978551FullFileENUCSA/11.0000.0000.8318/free/401927_intl_i386_zip.exe)
Password: j@I3Nsu7b
NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!
+++++++++++++++++++++++++++++++
 
KB978558 is for Word Viewer 2003
++++++++++++++++++++++++++++++++
KB Article Number(s): 978558
Language: All (Global)
Platform: i386
Location: (http://hotfixv4.microsoft.com/Microsoft%20Word%202003/sp4/office2003KB978558ENU/11.0000.0000.8313/free/401929_intl_i386_zip.exe)
Password: G6dvmjR
NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!
++++++++++++++++++++++++++++++++
 
KB978557 is for Excel Viewer 2003
++++++++++++++++++++++++++++++++
KB Article Number(s): 978557
Language: All (Global)
Platform: i386
Location: (http://hotfixv4.microsoft.com/Office%202003/sp4/office2003KB978557ENU/11.0000.0000.8313/free/401928_intl_i386_zip.exe)
Password: CvbAmELU
NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!
++++++++++++++++++++++++++++++++
 
部署信息
 
如果您需要将该补丁程序部署到您的企业环境中,并且这方面需要进一步的支持, 请联系您的微软联络人。
 
如果对上面的内容有任何疑问,欢迎随时联系我们。同时我们对此带来的不便深表歉意。
 
此致 ,
敬礼!

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