Oracle产品支持的三个策略（Premier Support,Extended Support,Sustaining Support）

任何产品（不特指 Oracle产品）都有自己的支持策略，一个产品不可能无期限的给予最高优先级的支持.
Oracle对自己产品也一样，对于自己的产品在不同的时期，支持的强度是不一样的。
大体分来，支持的强度分为三个级别：Premier Support（最高优先级的支持）,Extended Support（中等优先级的支持）,Sustaining Support（最低优先级的支持）

Premier Support provides a standard five-year support policy for Oracle Technology and Oracle Applications products.
You can extend support for an additional three years with Extended Support for specific releases
OR receive indefinite technical support with Sustaining Support.

具体到EBS上,支持的时间表如下
R12.1
Premier Support Ends：2014年5月
Extended Support Ends:2017年5月
Sustaining Support Ends：未定义

R12.0
Premier Support Ends：2012年1月
Extended Support Ends:2015年1月
Sustaining Support Ends：未定义

11510
Premier Support Ends：2010年11月
Extended Support Ends:2013年11月
Sustaining Support Ends：未定义


Premier Support
As an Oracle customer, you can expect the best with Premier Support, our award-winning, nextgeneration
support program. Premier Support provides you with maintenance and support of your
Oracle Database, Oracle Fusion Middleware, and Oracle Applications for five years from their
general availability date. You benefit from
Major product and technology releases
Technical support
Updates, fixes, security alerts, data fixes, and critical patch updates
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most new third-party products/versions
Certification with most new Oracle products

Extended Support
Your technology future is assured with Oracle’s Extended Support. Extended Support lets you stay
competitive, with the freedom to upgrade on your timetable. If you take advantage of Extended
Support, it provides you with an extra three years of support for specific Oracle releases for an
additional fee. You benefit from
Major product and technology releases
Technical support
Updates, fixes, security alerts, data fixes, and critical patch updates
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most existing third-party products/versions
Certification with most existing Oracle products
Extended Support may not include certification with some new third-party products/versions.

Sustaining Support
Sustaining Support puts you in control of your upgrade strategy. When Premier Support expires, if
you choose not to purchase Extended Support, or when Extended Support expires, Sustaining
Support will be available for as long as you license your Oracle products. With Sustaining Support,
you receive technical support, including access to our online support tools, knowledgebases, and
technical support experts. You benefit from
Major product and technology releases
Technical support
Access to My Oracle Support and Silver Creek Systems Support Portal
Fixes, updates, and critical patch updates created during the Premier Support stage
Upgrade scripts created during the Premier Support stage
Sustaining Support does not include
New updates, fixes, security alerts, data fixes, and critical patch updates
New tax, legal, and regulatory updates
New upgrade scripts
Certification with new third-party products/versions
Certification with new Oracle products
For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to
Oracle’s “Technical Support Policies.”


Refer: http://www.oracle.com/us/support ... oftware-342730.html