2018-12-16 Responsible & Accontable

Dear all, 

As a team is growing fast, we do have the grow pains - one of the biggest is: misalignment of role/responbilities. If I was allowed to catogrize the issues/problems/compliants escalated to me or higher leaders, I would say at least half of these are caused by ambiguius expections about the role and expections. Person A would shout: " I think you shall do this", while Person B would claims: "No, I think I am supposed to do THIS, I already did so many and tried so hard, but I was not valued at all!" 

Such misunderstanding, misalignment will cause tension, disapointment and even angry between managers, and members, and among teams. We have to stop the trend - We have to study this and make sure to start with mutual alignment, be aware there will be some gap along the way, be patient and keep communicate among the team. Let's be patient and do not judge, and criticize each others. Again, "Efficiency is for things/task, when we work with our people, we shall refrain ourselves from being highest efficiency, just like we don't want to talk to our son in this way - son, i have 3 minutes, let's talk about what is your problem."

Please study this: “Role & Responsibility Charting (RACI)”https://www.workfront.com/sites/default/files/imported/pdfs/raci_r_web3_1.pdf

We will make more clear in our next step of FWA Process refinement, and MoO update. 

Just several highlights:

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Managers and supervisors are not accountable for everything in their organization. Responsibility charting ensures accountability is placed with the person who really can be accountable for specific work.

Often this results in accountabilities for actions being moved down to the most appropriate level.

(Comments from Jason: That is sometimes "Enpowerment, and distributed Decision talks about")

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The accountable person is the individual who is ultimately answerable for the activity or decision. This includes “yes” or “no” authority and veto power. Only one accountable person can be assigned to an action.

The responsible person is the individual(s) who actually complete the task. The responsible person is responsible for action/implementation. Responsibility can be shared. The degree of responsibility is determined by the individual with the “accountability."An up-front determination of accountabilities and responsibilities is just the beginning, and this needs to be followed by a clear communication and acceptance of these roles and responsibilities by the assignees.

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Blame games and apportioning of faults can only thrive in an environment where it has never been clear who is responsible and who is accountable. 

~End~

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Attached link:raci_r_web3_1.pdf. Click to open in new tab.

www.workfront.com

(Sent to FWASW@Nokia)