经常有朋友在我的SAP技术交流群或者我的公众号==汪子熙==给我留言,询问一个ABAP开发人员如果想学习SAP Cloud for Customer,应该从哪些方面入手。
这里把SAP官方的和SAP Cloud for Customer相关的培训课程全部罗列如下,供大家参考。每门课程涉及到的知识,实际上在==https://help.sap.com== 上都能够查看,并且能以PDF
的方式下载到本地。
@TOC
C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)
- Introduction to SAP Cloud for Customer
- Articulating the Functional Capabilities of SAP Cloud for Customer
- Starting the Project
- Preparing for the Implementation Project
- Describing Fine Tuning
- Describing Q-Gates
- Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
- Products and Price Lists
- Understanding Products and Price List Concepts in SAP Sales Cloud
- Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
- Territory Management
- Defining Complex Territory Hierarchy Structures
- User and Role Management
- Maintaining Employees and Explain What a Business User Is
- Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
- Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with FSM
- Describing Integration with Microsoft Outlook
- Describing the Benefits of Integration with Social Media
- Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
- Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
- Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
- Mobile
- Describing the Different Mobile Access Options
- Solution Walkthrough
- Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
- Preparing for Go-Live
- Describing the Necessary Go-Live Activities
- This course will prepare you to:
- Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
- Create an organization structure enabling customers to use the solution to meet the needs of the business
- Migrate data into the application and troubleshoot migration issues
- Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
- Set up and configure the solution to manage business processes including sales, marketing, service and social
- Describe the integration scenarios available with SAP Cloud for Customer
- Adapt and extend the solution to meet customer-specific needs
- Learn about the mobile features of SAP Cloud for Customer
- Demonstrate the reporting capabilities of the system
- Business Process Architect
- Program / Project Manager
- System Administrator
C4H410 - SAP Sales Cloud (Previously known as C4C12)
- Introduction to SAP Sales Cloud
- Articulating the Functional Capabilities of SAP Sales Cloud
- Lead Management
- Articulating the Functional Capabilities of Lead Management
- Opportunity Management
- Articulating the Functional Capabilities of Opportunity Management
- Quotation Management
- Articulating the Functional Capabilities of Quotation Management
- Order Management
- Articulating the Functional Capabilities of Order Management
- Activity Management
- Articulating the Functional Capabilities of Activity Management
- Visit Planning and Execution
- Articulating the Functional Capabilities of Visit Management
- Partner Channel Management
- Articulating the Functional Capabilities of Partner Channel Management
- Sales Planning and Forecasting
- Articulating the Functional Capabilities of Sales Planning and Forecasting
- Pricing
- Obtaining an Overview of the Pricing Topic in SAP Sales Cloud
- Account 360 and Sales Intelligence
- Articulating the Functional Capabilities of Account 360 and Sales Intelligence
- This course will prepare you to:
- Run an SAP Sales Cloud implementation project using SAP best practices
- Translate customer business needs to best practice business scenarios in SAP Sales Cloud
- Set up and configure the sales solution to manage business processes
- Configure Lead Management to nurture Leads and convert them to Opportunities
- Define Sales Methodology process to streamline Opportunity process
- Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
- Configure functionalities which enables sales personal to plan and record customer visits and activities
- Understand key features and functions of pricing in SAP Sales Cloud
- Understand Partner Channel Management for collaborative selling
- Configure Sales Target Planning to carry out top down sales planning
- Describe the integration scenarios available with SAP Sales Cloud
- Business Analyst
- Business Process Architect
- Business Process Owner / Team Lead / Power User
- Enterprise Architect
- Industry Specialist
- Program / Project Manager
- Solution Architect
- System Administrator
- Trainer
- User
C4H510 - SAP Service Cloud (Previously known as C4C14 )
- Introduction to SAP Service Cloud
- Describing the Functional Capabilities of SAP Service Cloud
- Communication Channels
- Explaining the Different Communication Channels that are Supported in SAP Service Cloud
- Service Levels, Categories and Work Distribution
- Explaining Service Levels, Categories and Work Distributions
- Knowledge Base
- Understanding Knowledge Base Functionality in Service Tickets
- Registered Products and Installed Base
- Explaining Registered Products and Installed Bases
- Warranty Management
- Explaining Warranty Management in Tickets
- Maintenance Plans
- Explaining Maintenance Plans in Tickets
- Time Recording
- Explaining the Role of Time Recording in Tickets
- Contracts
- Understanding Service Contracts in SAP Service Cloud
- Templates and Reporting
- Explaining Response Templates and Their Determination in Tickets
- Case Management
- Understanding Case Management in SAP Service Cloud
- SAP Enterprise Resource Planning (ERP) Integration
- Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP
- SAP Service Cloud – SAP Commerce Cloud
- Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud
- This course will prepare you to:
- This course will prepare you to:
- Tanslate customer business needs to best practice business scenarios in SAP Service Cloud
- set up and configure the solution to manage SAP Service Cloud business processes
- Describe the integration scenarios available with SAP Service Cloud
- Demonstrate SAP Service Cloud reporting capabilities
- Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
- Explain the different communication channels that are supported in SAP Service Cloud
- Explain and set up Service Levels, Categories and Work Distributions
- Understand knowledge base functionality in Service Tickets
- Explain and set up Registered Products and Installed Bases
- Explain and set up Warranty Management and maintenance plan in Tickets
- Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
- Understand Service Contracts in SAP Service Cloud
- Configure and Explain Visit planning in tickets
- Explain Response templates and its determination in Tickets
- Explain SAP Cloud for Customer Work Ticket integration with ERP
- Application Consultant
- Business Analyst
- Business Process Architect
- Business Process Owner / Team Lead / Power User
- Enterprise Architect
- Industry Specialist
- Program / Project Manager
- Solution Architect
- System Administrator
- Trainer
- User
C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)
- SAP Cloud Applications Studio: An Overview
- Describing SAP Cloud Applications Studio
- Explaining the System Environment
- Explaining the System Architecture
- Getting Started with SAP Cloud Applications Studio
- Introduction to Scripting Languages
- Introduction to Scripting Language for Business Object Definitions
- Introduction to Scripting Language for Business Logic Implementations
- Introduction to UI Designer
- Explaining UI Designer
- Extensibility
- Creating Extension Fields
- UI Designer – Embedded Component
- Creating Embedded Component
- Business Configuration
- Explaining Business Configuration Basics and Architecture
- Creatinga Business Configuration Set and View
- Service Integration
- Creating Service Integration
- Configuring Data Workbench
- Describing Web Service – Provisioning
- Describing Web Service – Consumption
- Debugging
- Debugging
- Analytics
- Describing a Data Source
- Notifications
- Enabling Notification Rules
- Mass Data Run
- Creating a Mass Data Run
- Approval Process
- Describing the Approval Process
- Translation
- Translating a Business Object
- Mashups
- Describing Mashups
- Lifecycle Management
- Describing Lifecycle Management
- Wrap Up
- Wrapping Up the Course
- This course will prepare you to:
- Generate new business objects
- Create user interfaces for new business objects
- Build fine-tuning activities related to the new business objects
- Create extension fields on existing business objects
- Adapt existing user interface to include extension fields
- Integrate data via a web service and XML
- Debug elements of your custom solution
- Build a data source for a new business object and enhance a standard data source
- Establish approval task(s) and enable notification rule(s) based on a new business object
- Develop mashups
- Create Reuse libraries
- Create Process extension scenarios
- Publish a new add-on in scoping
- Manage the lifecycle of your add-on solution
- Developer
- Development Consultant
C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)
- Introduction to SAP Cloud for Customer Integration
- Explaining Cloud Integration
- Integrating SAP Cloud for Customer with SAP S/4HANA
- Integrating SAP Cloud for Customer with SAP ERP
- Integrating Analytics with SAP Cloud for Customer
- Integrating SAP Cloud for Customer with SAP Marketing Cloud
- Integrating SAP Cloud for Customer with SAP CRM
- Describing Integration Technology
- SAP Cloud for Customer Configuration and APIs
- Configuring SAP Cloud for Customer
- Describing SAP Cloud for Customer APIs
- Describing open APIs with oData Services
- Cloud Integration Connectivity
- Describing Technical Connectivity
- Explaining SAP Web Dispatcher
- Explaining SAP Cloud Connector
- Describing Integration Security
- Describing Authentication
- Using Certificates
- Preparing the Landscape Before Training
- SAP ERP and SAP S/4HANA Configuration
- Describing SAP ERP Configuration
- Describing SAP S/4HANA Configuration
- SAP Cloud Platform Integration Configuration
- Describing SAP Cloud Platform Integration
- Describing SAP Cloud Platform Integration Configuration
- Performing SAP Cloud Platform Integration Value Mapping
- Data Replication
- Describing Connectivity Test
- Describing Account and Product Replication
- Describing Data Filtering
- Describing Delta Mechanism for Transactional Data
- Monitoring
- Monitoring in Different Systems
- Reviewing Error Messages
- Extending Integration Scenarios
- Describing SAP Cloud for Customer Extensibility
- SAP CRM Integration with SAP Cloud for Customer
- Configuring SAP Cloud for Customer for Integration with SAP CRM
- Configuring SAP CRM for Integration with SAP Cloud for Customer
- Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM
- Cloud Integration with SAP Process Integration
- Describing Cloud Integration with SAP Process Integration
- Describing Deployment Options and Landscape
- Preparing SAP Process Integration for Integration with SAP Cloud for Customer
- Configuring SAP Process Integration Scenarios
- Maintaining Communication Channels
- Adjusting Routing Conditions
- Maintaining Value Mapping
- Transactional Data Integration
- Describing Transactional Data Integration Options
- Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data
- Configuring SAP S/4HANA for Pricing and Other Transaction Integrations
- Maintaining SAP Cloud Platform Integration Configuration
- Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios
- Summary
- Summary
- This course will prepare you to:
- Configure SAP Cloud for Customer for integration with SAP S/4HANA
- Configure SAP S/4HANA for integration with SAP Cloud for Customer
- Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA
- Describe SAP Cloud for Customer configuration options when integrating with SAP CRM
- Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer
- Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer
- Execute common integration scenarios
- Determine the connectivity strategy for your cloud project
- Extend standard integration scenarios
- Application Consultant
- Business Process Owner / Team Lead / Power User
- Technology Consultant
HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
课程内容
Module 1: Introduction
- Features of the Integration
- Business scenarios
- Intro to SAP Suite and SAP Service Cloud
- Intro to SAP Commerce and Data Hub
Module 2: Integration
- Integration Overview
- Pre-requisites
- Steps to integrate
Module 3: Business Demos
- Call support Demo
- E-store help Demo
Module 4: Conclusion
- Summary
- Appendix
课程介绍
This course will prepare you to:
- Understand the integration SAP Commerce with SAP Service Cloud
- Get technical overview of the sample integration use cases
目标人群
- Solution Architects
- Functional leads
- Business consultants