Install error "Exit Code: 6" or "Exit Code: 7" | Creative Adobe Production(安装Adobe产品时出错及解决方案)

 

安装Adobe 产品时出现以下提示错误:

 

Exit Code: 7

-------------------------------------- Summary --------------------------------------

 - 0 fatal error(s), 2 error(s), 4 warning(s)

 

 

WARNING: DS013: Payload {7E5AA19B-0B85-4f44-BA26-728851489200} Adobe Flash Player 10 ActiveX 10.1.52.14 is already installed and the session payload {5EE868D6-7B6B-49ee-AF60-09B1358AFFD7} Adobe Flash Player 10 ActiveX 10.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {40F95A03-885A-45fb-9A14-486BEFEDDF34} Adobe Flash Player 10 Plugin 10.1.52.14 is already installed and the session payload {FB7F30B6-BFBF-4d2c-9F61-B5533659ACBE} Adobe Flash Player 10 Plugin 10.0.0.0 has no upgrade/conflict relationship with it.

ERROR: DS013: Verifying payload integrity : Failed with code 1

WARNING: DW016: NOTE: Cannot set action to the payload {3423F36D-004F-4DFC-8BCE-07A20B8DFBDE} Suite Shared Configuration CS5 2.0.0.0 as it is already upgraded by the payload {6B485102-4593-43F6-BA45-F14D690B0C64} Suite Shared Configuration CS5 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3423F36D-004F-4DFC-8BCE-07A20B8DFBDE} Suite Shared Configuration CS5 2.0.0.0 as it is already upgraded by the payload {6B485102-4593-43F6-BA45-F14D690B0C64} Suite Shared Configuration CS5 2.0.0.0

ERROR: DW013: Unable to get root from inChildPath

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问题根源，是因为在安装时，adobe扫描计算机时，发现计算机已经安装了相关产品，故不允许再安装

 

解决一：官方版

1. Restart your computer in a minimized state before running the installer.（重启系统）

For instructions, see the following documents:

• Start Windows in Diagnostic mode (Windows XP) (kb404860)
• Restart Windows in a modified mode (Windows 7 and Windows Vista) (kb404913)
• Start the system in Safe Boot mode (Mac OS X) (kb404936) 

2. Repair the Microsoft Windows Installer (Windows)（修复系统漏洞）

1. Repair the Windows Installer.
   
   Windows XP/Vista
   
   
   1. Download and install the newest Microsoft Windows Installer Redistributable pack.
   Windows 7
   
   
   1. Choose Start > All Programs > Accessories.
   2. Right-click Command Prompt and choose Run As Administrator.
   3. In the Command Prompt window, type sfc /SCANNOW and press Enter.
   4. When the system scan completes, type msiexec /unreg in the Command Prompt window, and press Enter.
   5. Type msiexec /regserver into the Command Prompt window, and press Enter.
2. Proceed with the Creative Suite 5 or CS5.5 product installation.

3. Preinstall Adobe AIR and the AdobeHelp Payload（卸载之前的AIR和Payload）

1. Uninstall any copies of AIR.  

Windows XP

1. Choose Start > Control Panel.
2. Double-click Add Or Remove Programs.
3. Select Adobe AIR and click Uninstall.

Windows Vista 

1. Choose Start > Control Panel.
2. Double-click Programs And Features.
3. Select Adobe AIR and click Uninstall.

Mac OS X

1. Drag the AIR application to the Trash.
2. Navigate to the AdobeHelp payload folder. For example:
   Windows: D:\Adobe Master Collection CS5\Adobe CS5\payloads\AdobeHelp
   Mac OS: /Volumes/Adobe Master Collection/Adobe CS5/payloads/AdobeHelp
3. Double-click the AIR installer:
   Windows: "AIRInstallerRunner.exe" 
   Mac OS: "Adobe AIR Installer.app"
4. Follow the onscreen instructions.
5. Return to the AdobeHelp payload folder.
6. Double-click the file "AdobeHelp.air".
7. Follow the onscreen instructions.
   • If everything installs successfully, run the Creative Suite 5 product installer again.
   • If any errors occur, search the Adobe Knowledgebase for solutions. 

解决二：民间版1

卸载以前安装的Adobe，并把相关的安装目录删除干净，再安装

 

解决三：民间版2

直接删除 C:\Program Files\Common Files\Adobe 目录

如遇 不能删除，请使用第三方删除软件（如360 文件粉碎）删除之即可