word problem: mso.dll , appcrash

转自： http://social.technet.microsoft.com/Forums/en-US/onlineserviceslivemeeting/thread/ae60833f-f38b-41d7-b9d0-c78aacdcc779/

Spencer O_Reilly said:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6308.5000
Application Timestamp: 47e547c5
Fault Module Name: mso.dll
Fault Module Version: 12.0.6320.5000
Fault Module Timestamp: 485ae817
Exception Code: c0000005
Exception Offset: 0003a9ed
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 4105
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409



First shut down Word and any other Office programs (such as Outlook).

On the Start menu, select Run, type regedit in the box and click OK.

In the Regedit program, the parts of the registry appear on the left in a tree
diagram like the one in the file manager. Expand the icons in this order:

HKEY_CURRENT_USER
Software
Microsoft
Office
12.0
Word
Data

Click on the Data icon and press the Delete key. You'll be asked to confirm that
you want to delete the key; say yes. You can now close the Regedit program.

Then restart Word and test it.