SameTime8.5.1安装失败故障诊断

aix6.1 TL2环境下安装部署sametime8.5.1,按照ibm信息中心安装手册进行安装,一路顺利,安装到社区服务器成功,启动sametime服务器报错,控制台信息如下:

名称: sametime/xjm
时间: 10-9-15 上午 11时01分
其他事件:
2010-09-15 11:01:53 Event Monitor started
2010-09-15 11:01:53 Warning: All Domino Domain Monitoring probes are disabled resulting in the loss of valuable diagnostic information. Please configure DDM probes in events4.nsf. Assess DDM reports in ddm.nsf.
2010-09-15 11:01:53 0 duplicate PUIDs found while initializing Domino Domain Monitoring
2010-09-15 11:02:30 Lotus Domino (r) Server started, running Release 8.5.1FP4
2010-09-15 11:02:30 Server started on physical node oafile
2010-09-15 11:02:30 An Adminp request has been submitted to update port information in the server document
2010-09-15 11:02:30 NOTES.INI contains the following *DEBUG* parameters:

2010-09-15 11:02:30 DEBUGSETFAULTEXITSIGNAL=19

2010-09-15 11:02:30 Warning: Debug parameters could impact operation or performance.

2010-09-15 11:02:30 Contact your appropriate support vendor.

2010-09-15 11:02:30 The Console file is /data/notesdata/IBM_TECHNICAL_SUPPORT/console.log

2010-09-15 11:02:30 Console Logging is ENABLED

2010-09-15 11:02:31 Database Server started
2010-09-15 11:02:48 Index update process started:
2010-09-15 11:02:48 Database Replicator started
2010-09-15 11:02:48 Replicator is set to Ignore Database Quotas
2010-09-15 11:02:48 The current OS library path is LIBPATH=/opt/lotus/notes/latest/ibmpow:/opt/lotus/notes/latest/ibmpow/jvm/bin:/opt/lotus/notes/latest/ibmpow/jvm/bin/classic:/opt/lotus/notes/latest/ibmpow/jvm/bin/j9vm:/opt/lotus/notes/latest/ibmpow/jvm/lib/ppc:/opt/lotus/notes/latest/ibmpow/bin:/usr/lib
2010-09-15 11:02:48 OS library path set to LIBPATH=/opt/lotus/notes/latest/ibmpow/ibm-jre/jre/bin:/opt/lotus/notes/latest/ibmpow/ibm-jre/jre/bin/classic:/opt/lotus/notes/latest/ibmpow:/opt/lotus/notes/latest/ibmpow/jvm/bin:/opt/lotus/notes/latest/ibmpow/jvm/bin/classic:/opt/lotus/notes/latest/ibmpow/jvm/bin/j9vm:/opt/lotus/notes/latest/ibmpow/jvm/lib/ppc:/opt/lotus/notes/latest/ibmpow/bin:/usr/lib
2010-09-15 11:02:48 Schedule Manager started
2010-09-15 11:02:48 Admin Process: oamail/xjm is the Administration Server of the Domino Directory.
2010-09-15 11:02:48 Rooms and Resources Manager started
2010-09-15 11:02:48 Verifying Sametime startup status ......
2010-09-15 11:02:48 Calendar Connector started
2010-09-15 11:02:48 DAOSMGR: DAOS is not enabled, nothing to do.
2010-09-15 11:02:48 Administration Process started
2010-09-15 11:02:48 HTTP Server: Using Web Configuration View
2010-09-15 11:02:48 RnRMgr: Informational: Schedule Manager is responsible for the busytime database on this server.
2010-09-15 11:02:48 Agent Manager started
2010-09-15 11:02:48 Rooms and Resources Manager: Informational: Detailed schedule information collection is not enabled via the domain-wide Server Configuration document.
2010-09-15 11:02:48 RnRMgr: Validating schedule database
2010-09-15 11:02:48 SchedMgr: Informational: Schedule Manager is responsible for the busytime database on this server.
2010-09-15 11:02:48 Schedule Manager: Informational: Detailed schedule information collection is not enabled via the domain-wide Server Configuration document.
2010-09-15 11:02:48 SchedMgr: Validating schedule database
2010-09-15 11:02:48 Router: Mail Router started for domain xjm
2010-09-15 11:02:48 Router: Internet SMTP host sametime in domain xjm.com
2010-09-15 11:02:51 JVM: Java Virtual Machine initialized.
2010-09-15 11:02:51 HTTP Server: Java Virtual Machine loaded
2010-09-15 11:02:51 HTTP Server: DSAPI Domino Off-Line Services HTTP extension Loaded successfully
2010-09-15 11:02:51 Servlet engine initialization was successful
2010-09-15 11:02:51 HTTP JVM: com.lotus.sametime.configuration.DominoBootstrapServlet: init
2010-09-15 11:03:11 AMgr: Executive '1' started. Process id '135598'
2010-09-15 11:03:11 RnRMgr: Done validating schedule database
2010-09-15 11:03:11 SchedMgr: Done validating schedule database
2010-09-15 11:03:12 HTTP JVM: com.lotus.sametime.configuration.DominoConfigurationServlet: init
2010-09-15 11:03:24 HTTP JVM: com.lotus.sametime.admin.authentication.AccessControlServlet: init
2010-09-15 11:03:24 HTTP JVM: com.lotus.sametime.admin.DominoAdminXPathRequestServletJAXP: init
2010-09-15 11:03:24 HTTP JVM: com.lotus.sametime.meetingmanagement.remote.servlet.MMAPIServlet: init
2010-09-15 11:03:26 HTTP JVM: com.lotus.sametime.calendar.NotesCalendarServlet: init
2010-09-15 11:03:26 HTTP JVM: com.lotus.sametime.materials.servlets.FileUploadServlet: init
2010-09-15 11:03:26 HTTP JVM: com.lotus.sametime.materials.servlets.RAPFileServlet: init
2010-09-15 11:03:26 HTTP JVM: com.lotus.sametime.statistics.StatisticsServlet: init
2010-09-15 11:03:26 HTTP JVM: com.lotus.sametime.admin.policy.PolicyServlet: init
2010-09-15 11:03:26 HTTP JVM: com.lotus.sametime.admin.namechange.NameChangeServlet: init
2010-09-15 11:03:26 HTTP JVM: com.lotus.sametime.mtk.meeting.MeetingServlet: init
2010-09-15 11:03:27 HTTP JVM: com.lotus.sametime.telephonyservlet.TelephonyServlet: init
2010-09-15 11:03:38 HTTP JVM: com.ibm.sametime.userinfo.servlets.UserInfoServlet: init
2010-09-15 11:03:38 HTTP JVM: com.lotus.sametime.startup.SametimeStartupServlet: init
2010-09-15 11:03:39 XSP Command Manager initialized
2010-09-15 11:03:40 HTTP Server: Started
2010-09-15 11:03:48 Initiating Sametime Startup
2010-09-15 11:03:48 Sametime Server: Starting services
2010-09-15 11:03:49 Sametime Server: Running
2010-09-15 11:04:05 Sametime: Building service start order from dependencies...
2010-09-15 11:04:05 Sametime: Found event server service.
2010-09-15 11:04:05 Sametime: Starting services...
2010-09-15 11:04:05 Sametime: Starting event server service.
2010-09-15 11:04:07 Sametime: Service [Telephony Service] is disabled.
2010-09-15 11:04:07 Sametime: Starting service [Java Services].
2010-09-15 11:04:07 Sametime: Process 237856 created.
2010-09-15 11:04:09 Sametime: Service [Java Services] started successfully.
2010-09-15 11:04:09 Sametime: Starting service [Configuration Bridge].
2010-09-15 11:04:09 Sametime: Process 250298 created.
2010-09-15 11:04:12 Sametime: Service [Configuration Bridge] started successfully.
2010-09-15 11:04:12 Sametime: Starting service [Event Bridge].
2010-09-15 11:04:13 Sametime: Service [Event Bridge] started successfully.
2010-09-15 11:04:13 Sametime: Starting service [Authentication Server].
2010-09-15 11:04:13 Sametime: Process 225414 created.
2010-09-15 11:04:13 Sametime: Meeting server: Process(225414) died! Ending server.
2010-09-15 11:04:44 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:04:44 Closed session for admin/xjm|Databases accessed: 0 Documents read: 0 Documents written: 0
2010-09-15 11:04:44 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:04:45 Closed session for admin/xjm|Databases accessed: 1 Documents read: 0 Documents written: 0
2010-09-15 11:04:45 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:04:45 Closed session for admin/xjm|Databases accessed: 1 Documents read: 0 Documents written: 0
2010-09-15 11:04:45 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:04:45 Closed session for admin/xjm|Databases accessed: 2 Documents read: 0 Documents written: 0
2010-09-15 11:04:45 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:04:59 Closed session for admin/xjm|Databases accessed: 3 Documents read: 0 Documents written: 0
2010-09-15 11:04:59 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:05:08 Closed session for admin/xjm|Databases accessed: 2 Documents read: 0 Documents written: 0
2010-09-15 11:05:08 Opened session for admin/xjm (Release 8.5.1)

> show server
Lotus Domino (r) Server (Release 8.5.1FP4 for UNIX) 2010-09-15 11:05:09
Server name: sametime/xjm - sametime
Domain name: xjm
Server directory: /data/notesdata
Partition: .data.notesdata
Elapsed time: 00:03:35
Transactions/minute: Last minute: 0; Last hour: 0; Peak: 0
Peak # of sessions: 1 at 2010-09-15 11:04:43
Transactions: 60 Max. concurrent: 100
ThreadPool Threads: 100 (TCPIP Port)
Availability Index: 100 (state: AVAILABLE)
Mail Tracking: Not Enabled
Mail Journalling: Not Enabled
Number of Mailboxes: 1
Pending mail: 0 Dead mail: 0
Waiting Tasks: 0
DAOS: Not Enabled
Transactional Logging: Not Enabled
Fault Recovery: Not Enabled
Activity Logging: Not Enabled
Server Controller: Not Enabled
Diagnostic Directory: /data/notesdata/IBM_TECHNICAL_SUPPORT
Console Logging: Enabled (1K)
Console Log File: /data/notesdata/IBM_TECHNICAL_SUPPORT/console.log
DB2 Server: Not Enabled
2010-09-15 11:05:09 Remote console command issued by admin/xjm: show server

> show config ports
PORTS=TCPIP
2010-09-15 11:05:15 Remote console command issued by admin/xjm: show config ports

> show tasks debug
Task Description
3C1B4:0007 Database Server Perform console commands
3C1B4:0009 Database Server Listen for connect requests on TCPIP
3C1B4:000A Database Server Load Monitor is idle
3C1B4:0029 Database Server Database Directory Manager Cache Refresher is idle
3C1B4:0048 Database Server Organization Name Cache Refresher is idle
3C1B4:001B Database Server Thread pool member on TCPIP
3C1B4:002A Database Server Log Purge Task is idle
3C1B4:001A Database Server Thread pool member on TCPIP
3C1B4:0013 Database Server Thread pool member on TCPIP
3C1B4:002B Database Server Thread pool member on TCPIP
3C1B4:000C Database Server Thread pool member on TCPIP
3C1B4:002D Database Server Thread pool member on TCPIP
3C1B4:002C Database Server Thread pool member on TCPIP
3C1B4:001C Database Server Thread pool member on TCPIP
3C1B4:002E Database Server Thread pool member on TCPIP
3C1B4:002F Database Server Thread pool member on TCPIP
3C1B4:000D Database Server Thread pool member on TCPIP
3C1B4:0030 Database Server Thread pool member on TCPIP
3C1B4:001E Database Server Thread pool member on TCPIP
3C1B4:0031 Database Server Thread pool member on TCPIP
3C1B4:000F Database Server Thread pool member on TCPIP
3C1B4:0032 Database Server Thread pool member on TCPIP
3C1B4:0014 Database Server Thread pool member on TCPIP
3C1B4:0033 Database Server Thread pool member on TCPIP
3C1B4:001F Database Server Thread pool member on TCPIP
3C1B4:0034 Database Server Thread pool member on TCPIP
3C1B4:0015 Database Server Thread pool member on TCPIP
3C1B4:0035 Database Server Thread pool member on TCPIP
3C1B4:0036 Database Server Thread pool member on TCPIP
3C1B4:0020 Database Server Thread pool member on TCPIP
3C1B4:0016 Database Server Thread pool member on TCPIP
3C1B4:0037 Database Server Thread pool member on TCPIP
3C1B4:0021 Database Server Thread pool member on TCPIP
3C1B4:0038 Database Server Thread pool member on TCPIP
3C1B4:0022 Database Server Thread pool member on TCPIP
3C1B4:0039 Database Server Thread pool member on TCPIP
3C1B4:0017 Database Server Thread pool member on TCPIP
3C1B4:003A Database Server Thread pool member on TCPIP
3C1B4:0023 Database Server Thread pool member on TCPIP
3C1B4:003B Database Server Thread pool member on TCPIP
3C1B4:0018 Database Server Thread pool member on TCPIP
3C1B4:003C Database Server Thread pool member on TCPIP
3C1B4:0010 Database Server Thread pool member on TCPIP
3C1B4:003D Database Server Thread pool member on TCPIP
3C1B4:0024 Database Server Thread pool member on TCPIP
3C1B4:003E Database Server Thread pool member on TCPIP
3C1B4:0011 Database Server Thread pool member on TCPIP
3C1B4:003F Database Server Thread pool member on TCPIP
3C1B4:0025 Database Server Thread pool member on TCPIP
3C1B4:0040 Database Server Thread pool member on TCPIP
3C1B4:0019 Database Server Thread pool member on TCPIP
3C1B4:0041 Database Server Thread pool member on TCPIP
3C1B4:0026 Database Server Thread pool member on TCPIP
3C1B4:0042 Database Server Thread pool member on TCPIP
3C1B4:000B Database Server Thread pool member on TCPIP
3C1B4:0043 Database Server Thread pool member on TCPIP
3C1B4:0027 Database Server Thread pool member on TCPIP
3C1B4:0044 Database Server Thread pool member on TCPIP
3C1B4:0012 Database Server Thread pool member on TCPIP
3C1B4:0045 Database Server Thread pool member on TCPIP
3C1B4:0028 Database Server Thread pool member on TCPIP
3C1B4:0046 Database Server Thread pool member on TCPIP
3C1B4:000E Database Server Thread pool member on TCPIP
3C1B4:0047 Database Server Thread pool member on TCPIP
3C1B4:004A Database Server Thread pool member on TCPIP
3C1B4:001D Database Server Thread pool member on TCPIP
3C1B4:004B Database Server Thread pool member on TCPIP
3C1B4:004C Database Server Thread pool member on TCPIP
3C1B4:004D Database Server Thread pool member on TCPIP
3C1B4:004E Database Server Thread pool member on TCPIP
3C1B4:004F Database Server Thread pool member on TCPIP
3C1B4:0050 Database Server Thread pool member on TCPIP
3C1B4:0051 Database Server Thread pool member on TCPIP
3C1B4:0074 Database Server Thread pool member on TCPIP
3C1B4:0063 Database Server Thread pool member on TCPIP
3C1B4:005A Database Server Thread pool member on TCPIP
3C1B4:0064 Database Server Thread pool member on TCPIP
3C1B4:005B Database Server Thread pool member on TCPIP
3C1B4:0056 Database Server Thread pool member on TCPIP
3C1B4:0065 Database Server Thread pool member on TCPIP
3C1B4:0066 Database Server Thread pool member on TCPIP
3C1B4:005C Database Server Thread pool member on TCPIP
3C1B4:0067 Database Server Thread pool member on TCPIP
3C1B4:0054 Database Server Thread pool member on TCPIP
3C1B4:0057 Database Server Thread pool member on TCPIP
3C1B4:0068 Database Server Thread pool member on TCPIP
3C1B4:0069 Database Server Thread pool member on TCPIP
3C1B4:0053 Database Server Thread pool member on TCPIP
3C1B4:005D Database Server Thread pool member on TCPIP
3C1B4:006A Database Server Thread pool member on TCPIP
3C1B4:006B Database Server Thread pool member on TCPIP
3C1B4:005E Database Server Thread pool member on TCPIP
3C1B4:006C Database Server Thread pool member on TCPIP
3C1B4:005F Database Server Thread pool member on TCPIP
3C1B4:006D Database Server Thread pool member on TCPIP
3C1B4:0058 Database Server Thread pool member on TCPIP
3C1B4:0055 Database Server Thread pool member on TCPIP
3C1B4:006E Database Server Thread pool member on TCPIP
3C1B4:006F Database Server Thread pool member on TCPIP
3C1B4:0059 Database Server Thread pool member on TCPIP
3C1B4:0060 Database Server Thread pool member on TCPIP
3C1B4:0061 Database Server Thread pool member on TCPIP
3C1B4:0071 Database Server Thread pool member on TCPIP
3C1B4:0070 Database Server Thread pool member on TCPIP
3C1B4:0052 Database Server Thread pool member on TCPIP
3C1B4:0072 Database Server Thread pool member on TCPIP
3C1B4:0073 Database Server Thread pool utility task on TCPIP
3C1B4:0062 Database Server Remote live console task on TCPIP
3C1B4:0075 Database Server Idle task
3C1B4:007D Database Server Idle task
3C1B4:0079 Database Server Idle task
3C1B4:0084 Database Server Perform Database Cache maintenance
3C1B4:007E Database Server Idle task
3C1B4:0077 Database Server Idle task
3C1B4:007A Database Server Idle task
3C1B4:007F Database Server Idle task
3C1B4:0080 Database Server Idle task
3C1B4:007B Database Server Idle task
3C1B4:0078 Database Server Idle task
3C1B4:0081 Database Server Idle task
3C1B4:0076 Database Server Idle task
3C1B4:0082 Database Server Idle task
3C1B4:0083 Database Server Idle task
3C1B4:007C Database Server Idle task
3C1B4:0087 Database Server Platform Stats is idle
3C1B4:0086 Database Server Shutdown Monitor
3C1B4:0088 Database Server Server for admin/xjm on TCPIP
360D0:0002 stmeetingserver Sametime Meeting Server [stmeetingserver]
211AE:0002 Agent Manager Executive '1': Idle [amgr]
3614A:000C Router Utility: Idle [router]
3614A:000B Router MailEvent: Idle [router]
3614A:000A Router Dispatch: Idle [router]
3614A:0009 Router Dispatch: Idle [router]
3614A:0008 Router Sweep: Idle [router]
3614A:0007 Router Sweep: Idle [router]
3614A:0006 Router Mailbox: Idle [router]
3216A:0002 Calendar Connector Idle [calconn]
3A0E0:0002 Sametime Server Running [staddin]
42120:0002 Rooms and Resources Idle [rnrmgr]
3B05E:0002 Agent Manager Idle [amgr]
2211A:0002 Admin Process Idle [adminp]
3519A:0002 Schedule Manager Idle [sched]
3614A:0002 Router Main: Idle [router]
2F0C4:0002 HTTP Server Listen for connect requests on TCP Port:80 [http]
4B0A4:0002 Replicator Idle [replica]
2A05E:0006 Directory Indexer Idle [update]
2A05E:0002 Indexer Idle [update]
3B19E:000F Event Monitor Idle [event]
2010-09-15 11:05:15 Remote console command issued by admin/xjm: show tasks debug
2010-09-15 11:05:24 Closed session for admin/xjm|Databases accessed: 4 Documents read: 0 Documents written: 0
2010-09-15 11:05:24 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:06:04 Closed session for admin/xjm|Databases accessed: 2 Documents read: 0 Documents written: 0
2010-09-15 11:06:04 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:06:12 Closed session for admin/xjm|Databases accessed: 2 Documents read: 0 Documents written: 0
2010-09-15 11:06:12 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:06:13 Sametime: Service failed to initialize in allowed time
2010-09-15 11:06:13 Sametime: Service [Authentication Server] failed to start.
2010-09-15 11:06:13 Sametime: One or more services failed to start.
2010-09-15 11:06:13 Sametime: Server startup failed. Shutting down...
2010-09-15 11:06:13 Sametime: Stopping services...
2010-09-15 11:06:13 Sametime: Service [Broadcast Controller] is not started.
2010-09-15 11:06:13 Sametime: Service [Broadcast Gateway] is not started.
2010-09-15 11:06:13 Sametime: Service [H.323 MCU] is not started.
2010-09-15 11:06:13 Sametime: Service [Whiteboard Server] is not started.
2010-09-15 11:06:13 Sametime: Service [Activity Provider] is not started.
2010-09-15 11:06:13 Sametime: Service [Interactive Streamed Media Service] is not started.
2010-09-15 11:06:13 Sametime: Service [A/V MMP] is not started.
2010-09-15 11:06:13 Sametime: Service [Calendar Service] is not started.
2010-09-15 11:06:13 Sametime: Service [Capacity Monitor] is not started.
2010-09-15 11:06:13 Sametime: Service [Sametime Links] is not started.
2010-09-15 11:06:13 Sametime: Service [Sametime Policy] is not started.
2010-09-15 11:06:13 Sametime: Service [Sametime Reflector] is not started.
2010-09-15 11:06:13 Sametime: Service [ST Presence Subscriptions] is not started.
2010-09-15 11:06:13 Sametime: Service [ST Presence] is not started.
2010-09-15 11:06:13 Sametime: Service [ST Presence Compatibility] is not started.
2010-09-15 11:06:13 Sametime: Service [ST UserInfo] is not started.
2010-09-15 11:06:13 Sametime: Service [Community Server] is not started.
2010-09-15 11:06:13 Sametime: Service [Material Manager] is not started.
2010-09-15 11:06:13 Sametime: Service [Shared Object Server] is not started.
2010-09-15 11:06:13 Sametime: Service [Statistics Server] is not started.
2010-09-15 11:06:13 Sametime: Service [Logger] is not started.
2010-09-15 11:06:13 Sametime: Service [Authentication Server] is not started.
2010-09-15 11:06:13 Sametime: Stopping service [Event Bridge].
2010-09-15 11:06:13 Sametime: Service [Event Bridge] stopped.
2010-09-15 11:06:13 Sametime: Stopping service [Configuration Bridge].
2010-09-15 11:06:17 Closed session for admin/xjm|Databases accessed: 2 Documents read: 0 Documents written: 0
2010-09-15 11:06:17 Opened session for admin/xjm (Release 8.5.1)
2010-09-15 11:06:19 Sametime: Service [Configuration Bridge] stopped.
2010-09-15 11:06:19 Sametime: Stopping service [Java Services].
2010-09-15 11:06:21 Sametime: Service [Java Services] stopped.
2010-09-15 11:06:21 Sametime: Service [Telephony Service] is not started.
2010-09-15 11:06:21 Sametime: Stopping event server service.
2010-09-15 11:06:23 Sametime: Service stopped.
2010-09-15 11:06:23 Sametime: All services stopped successfully.
2010-09-15 11:06:24 Sametime Meeting Server ended unexpectedly
2010-09-15 11:06:34 Sametime Server: Termination Completed
2010-09-15 11:08:18 Admin Process: Searching Administration Requests database

尝试以下方法解决:

1、核对操作系统环境及系统相关补丁情况——无误

2、核对安装顺序及各个组件启动日志——无误

3、检查db2安装及启动——无误

4、检查was安装及启动——无误

5、sametime管理控制台可以正常进入并查看sametime服务状态,说明sametime的ear包已经成功部署在was上了,进一步检查

6、auth服务和meeting服务启动失败,检查sametime错误日志,log view在此服务启动后并没有运行,查看sametime启动顺序的管理员手册,说服务启动后才启动log,所以log中没有记录。尝试使用set the LogPrintLevel=4 in the meetingserver.ini and restart your server. ——此解决方式无效

7、使用samtime诊断脚本工具stdiagzip.sh生成stdiags_oa_filer_09_15@11_11.zip文件,解压后分析没有发现异常。

8、怀疑是host文件和多网卡导致,尝试屏蔽多网卡,使用一个网卡,依然无效。

9、通过咨询ibm开发实验室sametime人员,export TZ=PST8PDT on the command line, and edit /etc/environment and set the TZ。问题解决。

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