同步训练6-项目质量管理

• 1. As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects. You want to use a method to depict the events that cause a negative effect on quality. Which of the following is the BEST choice for accomplishing your objective?

A. Histogram

B. Pareto chart

C. Ishikawa diagram

D. Control chart

作为项目经理，你在准备你的质量管理方法。你希望找到种方法可以显示事件和它所带来的结果之问的关系。你想使用这种方法描述事件对质量引发的影响，下列哪个是帮助你实现目标的最好选择?

A．柱状图

B．帕累托图

C．鱼骨图

D．控制图

C

解释：鱼骨图显示某个事件和结果之间的关系。参考：PMBOK2008 P208。（2009-6-16 14:24:50）

• 2. A project manager has been overwhelmed with problems on his project. He would like to identify the root cause of the problems in order to determine where to focus his attention. Which of the following tools would be BEST for the project manager to use?

A. Pareto chart

B. Conflict resolution techniques

C. Fishbone diagram

D. Trend analysis

项目经理在项目上收到问题的打击。他想识别问题的根本原因，来确定该把注意力放在哪里。下列哪个工具是项目经理最好的选择?

A．帕累托图

B．冲突解决技术

C．鱼骨图

D．趋势分析

C

参考：PMBOK2008 P208。（2009-6-16 14:24:50）

• 3. During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all parties concerned to analyze the situation.Which part of the quality management process is the project manager involved in?

A. Perform quality assurance

B. Project control

C. Perform quality control

D. Quality planning

在项目执行期间，某个团队成员告诉项目经理，某个工作包没有达到质量指标，她相信不可能能达到。项目经理会见所有相关方一起分析这种情形，项目经理在质量管理过程的哪部分?

A．执行质量保证

B．项目控制

C．执行质量控制

D．质量规划

C

解释：因为进行了测量，才知道没达到要求，测量是控制的工具。（2009-6-16 14:24:50）

• 4. At the end of a project, a project manager determines that the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of success of the project?

A. The project was an unqualified success.

B. The project was unsuccessful because it was gold plated.

C. The project was unsuccessful because the customer being happy means they would have paid more for the work.

D. The project was successful because the team had a chance to learn new areas of functionality and the customer was satisfied.

在项目结束，项目经理发现项目在功能方面增加了四个区域；在执行方面增加三个区域。客户对项目感觉很满意。从项目是否成功的角度，这意味着什么?

A．项目是不合格的

B．项目是不成功的因为发生了镀金

C．项目是不成功的因为客户高兴是因为没有为工作支付更多费用

D．项目是成功的因为团队有机会学习功能方面新的领域，而且客户满意

B

2009-6-16 14:24:50）

• 5. A project is facing a major change to its project deliverables. If the project manager is involved in determining which quality standards are relevant to the change, the project manager must be involved in:

A. quality management.

B. perform quality assurance.

C. quality planning.

D. perform quality control.

项目面临成果的重大变更。如果项目经理参与确认变更相关的质量标准，项目经理必须投入到哪个过程?

A．质量管理

B．执行质量保证

C．质量规划

D．执行质量控制

C

解释：规划质量是识别项目相关质量标准以及如何实现这些标准的过程。参考：PMBOK2008 P192。（2009-6-16 14:24:50）

• 6.A project manager has just taken over the project from another project manager during the executing process group. The previous project manager created a project budget, determined communications requirements and went on to complete work packages. What should the new project manager do NEXT?

A. Coordinate performance of work packages.

B. Identify quality standards.

C. Begin risk identification.

D. Execute the project management plan.

项目经理刚接手某个项目，原来的项目经理正在执行过程组。此前的项目经理创建了项目预算，确定了沟通的需求和需要完成的工作包。新项目经理接下来应该做什么?

A．调整工作包的绩效

B．识别质量标准

C．开始风险识别

D．执行项目管理计划

B

解释：计划的顺序范围、进度、成本、质量、人力、沟通、风险、采购。按顺序该规划质量。（2009-6-16 14:24:50）

• 7. The project you are working on has an increase in cost effectiveness,increased productivity and increased morale. 'What might be the reason for these changes?

A. Project objectives are in line with those of the performing organization

B. Increased quality

C. Management s focus on cost containment

D. Rewards presented for individual efforts

你工作的项目成本效率增高了，生产力增加了，士气增强了。什么可能是这些变化的原因?

A．项目的目标符合执行组织的目标

B．增加了质量

C．管理层关注成本

D．每个人的努力受到奖励

B

解释：这道题干描述的质量达到的好处，是书上所描述“如果质量没达到”的现象的反过来的描述。参考：PMBOK2008 P189 P190。（2009-6-16 14:24:50）

• 8. The new software installation project is in progress. The project manager is working with the quality assurance department to improve everyones confidence that the project will satisfy the quality standards. Which of the following MUST they have before they start this process?

A. Quality problems

B. Quality improvement

C. Quality control measurements

D. Rework

新的软件安装项目正在进度中。项目经理和质量保证部门一起工作来改进每个人对项目符合质量标准的信心。下列哪个必须是他们开始这个过程之前完成的?

A．质量问题

B．质量改进

C．质量控制衡量

D．返工

C

解释：质量控制衡量结果是实施质量保证过程的输入。参考：PMBOK2008 P203。（2009-6-16 14:24:50）

• 9. The project team has created a plan describing how they will implement the quality policy. It addresses the organizational structure,responsibilities, procedures and other information about plans for quality. If this changes during the project, WHICH of the following plans will also change?

A. Quality assurance

B. Quality management plan

C. Project management plan

D. Quality control

项目团队创建了计戈0描述了他们将如何实施质量政策，包括组织结构、责任、过程和其他质量相关的信息。如果这个变更发生在项目，下列哪个文档将也会发生变更?

A．质量保证

B．质量管理计划

C．项目管理计划

D．质量控制

B

参考：PMBOK2008 P200。（2009-6-16 14:24:50）

• 10. A project manager and team from a firm that designs railroad equipment are asked to design a machine to load stone onto railroad cars. The design allows for 2 percent spillage amounting to over two tons of spilled rock per day. In which of the following does the project manager document quality control, quality assurance and quality improvements for this project?

A. Quality management plan

B. Quality policy

C. Control charts

D. Project management plan

项目经理和团队来自设计铁路设备的公司，被要求设计个机器可以把石头装入有轨电车。设计允许有2％的误差，总计每天需要装2吨石头。下列哪个文档项目经理会用来此项目的记录质量控制、质量保证和质量改进?

A．质量管理计划

B．质量政策

C．控制图

D．项目管理计划

A

参考：PMBOK2008 P200。（2009-6-16 14:24:50）

• 11. A project manager is using a cause and effect diagram with the team to determine how various factors might be linked to potential problems. In what part of the quality management process is the project manager involved?

A. Quality analysis

B. Perform quality assurance

C. Perform quality control

D. Quality planning

项目经理在使用鱼刺图和团队成员来确定有多少因素可能与潜在的问题有关。项目经理在质量管理过程的哪部分里面?

A．质量分析

B．执行质量保证

C．执行质量控制

D．质量规划

C

解释：鱼骨图用于质量控制过程，来分析引发问题的原因。参考：PMBOK2008 P208。（2009-6-16 14:24:50）

• 12. In planning your project, which would generally have the highest priority; quality, cost or schedule?

A. Cost is most important, quality next, and then schedule.

B. Quality is more important than cost or schedule.

C. Schedule is most important, quality next, and then cost.

D. It should be decided for each project.

在规划你的项目时，哪个通常考虑有最高的优先级：质量，成本，进度?

A．成本是最重要的，质量次之，最后是进度

B．质量比成本或进度更重要

C．进度是最重要的，质量次之，最后是成本

D．需要根据每个项目来决定

D

2009-6-16 14:24:50）

• 13. An Ishikawa diagram helps to:

A. put information in its order of priority

B. explore past outcomes.

C. show team responsibilities.

D. show functional responsibilities.

鱼刺图用来：

A．将信息按照轻重缓急排序

B．研究过去的成果

C．显示团队的责任

D．显示职责

B

解释：鱼骨图用来识别已经发生的问题的原因。参考：PMBOK2008 P208。（2009-6-16 14:24:50）

• 14. You are managing a project in a just in time environment. This will require more attention, because the amount of inventory in such an environment is generally:

A. 45 percent.

B. 10 percent.

C. 12 percent.

D. 0 percent.

你在一个Just In Time的环境管理项目。这需要更多关注，因为在这种环境中通常库存数量为：

A．45％

B．10％

C．12％

D．O％

D

2009-6-16 14:24:50）

• 15. A control chart shows seven data points in a row on one side of the mean. What should be done?

A. Perform a design of experiments.

B. Adjust the chart to reflect the new mean.

C. Find an assignable cause.

D. Nothing. This is the rule of seven and can be ignored.

控制图反映出在均值的一侧有七个点，针对这种情况，应该采取什么措施?

A．执行实验设计

B．调整控制图，体现新的平均值

C．查找可归属的原因

D．没什么，这是7点规则可以忽略

C

参考：PMBOK2008 P209。（2009-6-16 14:24:50）

• 16. All of the following are part of quality audits EXCEPT?

A. Determining whether project activities comply with organizational policies

B. Determine inefficacity and ineffective policies

C. Validated defect repair

D. Confirm the implementation of approved change requests

下列都是质量审计的部分除了：

A．确定是否项目的活动完全符合组织的政策

B。确定是否有无效率、无效力的政策

C．验证缺陷补救

D．确认执行了批准的变更请求

C

参考：PMBOK2008 P204。（2009-6-16 14:24:50）

• 17. What percentage of the total distribution are 3 sigma from the mean equal to?

A. 68.26%

B. 99.99%

C. 95.46%

D. 99.73%

平均数左右各3西格玛的概率为多少?

A．68．26％

B．99．99％

C．95．46％

D．99．73％

D

2009-6-16 14:24:50）

• 18. Standard deviation is a measure of how:

A. far the estimate is from the highest estimate.

B. far the measurement is from the mean.

C. correct the sample is.

D. much time remains in the project.

标准差用来测量：

A．估算和最高估算的差距如何

B．测量数据和中数之间的差距如何

C．正确的样本

D．多少次符合项目

B

解释：中数又叫中位数，是一组样本中介于中间的那个样本数字，如1，3，4，5，6；4就是中数。（2009-6-16 14:24:50）

• 19. All of the following are examples of the cost of nonconformance EXCEPT?

A. Rework

B. Quality training

C. Scrap

D. Warranty costs

所有下列都是非一致成本的例子除了：

A．返工

B．质量培训

C．废料

D．保修成本

B

解释：PMBOK2008 P195。（2009-6-16 14:24:50）

• 20. Testing the entire population would:

A. take too long.

B. provides more information than wanted

C. be mutually exclusive.

D. show many defects.

测试全部的人口将：

A．花费太长时间

B．提供比想要的更多信息

C．会相互排斥

D．显示更多缺点

A

解释：这道题是说明要懂得使用统计抽样。参考：PMBOK2008 P198。（2009-6-16 14:24:50）

• 21.A control chart helps the project manager:

A. focus on the most critical issues to improve quality.

B. focus on stimulating thinking.

C. explore a desired future outcome.

D. determine if a process is functioning within set limits.

控制图帮助项目经理：

A．关注最关键的问题来改进质量

B．关注模拟思考

C．研究最想要的未来的成功

D．确定是否过程失控

D

参考：PMBOK2008 P196。（2009-6-16 14:24:50）

• 22. Pareto charts help the project manager:

A. focus on the most critical issues to improve quality

B. focus on stimulating thinking.

C. explore a desired future outcome.

D. determine if a process is out of control.

帕累托图帮助项目经理：

A．关注于最关键的问题来改进质量

B．关注模拟思考

C．研究最想要的未来的成功

D．确定是否过程失控

A

参考：PMBOK2008 P210。（2009-6-16 14:24:50）

• 23. All the following are NOT examples of quality assurance EXCEPT?

A. Inspection

B. Process analysis

C. Pareto chart

D. Fishbone diagram

下列都不是质量保证的例子除了：

A．检查

B．过程分析

C．帕累托图

D．鱼刺图

B

参考：PMBOK2008 P204。（2009-6-16 14:24:50）

• 24.Quality is:

A. meeting and exceeding the customer s expectations

B. adding extras to make the customer happy.

C. the degree to which the project meets requirements.

D. conformance to management s objectives.

质量是：

A．符合和超过客户期望

B．添加额外的让客户高兴

C．项目符合需要的程度

D．和管理层的目标一致

C

2009-6-16 14:24:50）

• 25. From the project perspective, quality attributes:

A. determine how effectively the performing organization supports the project.

B. provide the basis for judging the project s success or failure.

C. are specific characteristics for which a product is designed and tested.

D. are objective criteria that must be met.

从项目管理的角度，质量：

A．确定执行组织支持项目的效率如何

B．提供判断项目成本或失败的标准

C．产品设计和测试需要达到的特定特点

D．必须实现的目标标准

C

解释：质量就是符合产品规格要求。参考：PMBOK2008 P190。（2009-6-16 14:24:50）

• 26.A manager notices that a project manager is holding a meeting with some of the team and some stakeholders to discuss the quality of the project. The project schedule has been compressed and the CPI is 1.1. They have worked hard on the project, the team has been rewarded according to the reward system the project manager put in place and there is a strong sense of team. The manager suggests that the project manager does not have enough time to hold meetings about quality when the schedule is so compressed. Which of the following BEST describes why the manager is wrong?

A. Improved quality leads to increased productivity, increased cost effectiveness and decreased cost risk.

B. Improved quality leads to increased productivity, decreased cost effectiveness and increased cost risk.

C. Improved quality leads to increased productivity, increased cost effectiveness and increased cost risk.

D. Improved quality leads to increased productivity, decreased cost effectiveness and decreased cost risk.

管理者通知项目经理召开会议和团队成员和部分干系人讨论项目的质量。项目的进度压力很大，CPI是1．1。他们非常努力在项目上工作，团队根据奖励系统进行了奖励，团队有很强的感觉。管理者告诉如果进度压力很大，项目经理没有足够的时间召开关于质量的会议。下列哪个最好的描述了为什么管理者是错误的?

A．改进质量能够带来增加的生产力，增加的成本效率和减少的成本风险

B．改进质量能够带来增加的生产力，减少的成本效率和增加的成本风险

C．改进质量能够带来增加的生产力，增加的成本效率和增加的成本风险

D．改进质量能够带来增加的生产力，减少的成本效率和减少的成本风险

A

2009-6-16 14:24:50）

• 27. A team is using a fishbone diagram to help determine what quality standards will be used on the project. What part of the quality management process are they in?

A. Perform quality control

B. Perform quality assurance

C. Quality planning

D. Variable analysis

某个团队使用鱼刺图帮助确定项目使用什么样的质量标准。他们在质量管理哪个过程?

A．执行质量控制

B．执行质量保证

C．质量规划

D．偏差分析

C

解释：规划质量就是确定项目质量标准以及如何实现这些标准。参考：PMBOK2008 P192。（2009-6-16 14:24:50）

• 28. To what does the following sentence refer? "The concept of optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it."

A. Quality control analysis

B. Marginal analysis

C. Standard quality analysis

D. Conformance analysis

下列句子提到什么?“最好的质量层次的观念是产品改进方面的投入正好与等于获得的边际成本”。

A．质量控制分析

B．边际分析

C．标准质量分析

D．一致性分析

B

解释：这个题干是说明，质量方面的投入需要考虑收益成本分析。参考：PMBOK2008 P195。（2009-6-16 14:24:50）

• 29. When a product or service completely meets a customers requirements:

A. quality is achieved.

B. the cost of quality is high.

C. the cost of quality is low.

D. the customer pays the minimum price

当产品或服务完全符合客户的需求时：

A．质量就实现

B．质量成本很高

C．质量成本很低

D．客户支付最少的价格

A

2009-6-16 14:24:50）

• 30. You are about to close a project which comprises of the development of a production line for an automotive component. A key metric of the component has a diameter of 1". To get acceptance for the production plant, acceptance sampling during a test run is being used. Results will be depicted on a control chart with +3sigma precision. It has been agreed that over a representative sample size of 150, the standard deviation of the production variation of this metric must not exceed 4.2Xm.During the acceptance run, the metric is being taken with new measuring equipment. The data sheet of the measuring equipment states a standard deviation of its measuring variation of 3.0Xm. The measurements taken show a variation for the metric with a standard variation of 5.0Xm.

A. If all other requirements have been met too, the production line has to be accepted.

B. The production variation is over the limit. The production line should not be accepted.

C. The number of measurements is not sufficient to make a decision on acceptance.

D. Statistical sampling is inappropriate for acceptance; it is used for process control only.

你正打算收尾某个项目，该项目包括开发生产汽车组件的生产线。组件的关键度量直径是1米。在获得生产工厂接受，测试运行中使用抽样试验。结果将描绘到上下3西格玛的控制图。已经获得同意是选取150个样本，产品标准差变化不超过4．2Xm。在接受运行时，关键度量使用了新的测量设备。测量记录的数据偏差在3．0Xm。测量显示这个衡量标准差是5．0Xm

A．如果其他设备也如此，生产线可以被接受

B．生产偏差超过了限制，生产线不应该被接受

C．测量的数据不足以作出接受的决定

D．统计抽样对接受而言是不合适的；只用于过程控制。

A

解释：结果表明 数据偏差是在可接受范围内的，所以可以被接受。参考: H. Kerzner, Project Management, A Systems Approach to Planning, Scheduling and Controlling, 8th edition, page 796.（2009-6-16 14:24:50）

• 31. A Pareto chart helps focusing on...

A. ...causes which create a repeating and often seasonal pattern of problems.

B. ...the minority of causes, which create the majority of problems and delays.

C. ...special causes of process variations which should be investigated to avoid type 1 errors.

D. ...the standard deviation of process variation which should not be investigated.

帕累托图帮助关注于：

A．引发重复的、周期性的问题的原因

B．少数引发主要问题和延期的原因

C．过程中引发需要调查第1类型的错误变化的原因

D．过程变化的标准差，不应该被调查

B

解释：帕累托图是一种特殊的柱状图，根据问题发生的频率排列，表示有多少结果是由已确认类型或范畴的原因所造成。参考：PMBOK2008 P210。 （2009-6-16 14:24:50）

• 32. Which is a technique often used for Quality assurance?

A. Code review.

B. Quality audit.

C. Inspection.

D. Verify Scope.

下列哪个常用于质量保证过程?

A．代码评估

B．质量审计

C．检查

D．核实范围

B

解释：质量审计结构性的、独立的检查项目活动是否符合项目所在组织策略、过程、手续。其目的在于确定在项目中使用的有效的或无效的策略、过程、和手续，从而改进项目绩效。参考：PMBOK2008 P204。（2009-6-16 14:24:50）

• 33. When control charts are being used, outliers are...

A. ...measurements that are outside the bandwidth between an upper and lower control limit.

B. ...a typical result of a rare random cause which is difficult to replicate and to verify.

C. ...insignificant results, often measurement errors, whose causes should not be further investigated.

D. ...measurements that are inconsistent with a run of 7 results over or under a mean value.

当使用控制图时，失控是：

A．测量的点落在控制上限和下限之外

B．一种典型的结果，由于非常罕见的随机原因引发，很难去重新和核实

C．无关紧要的结果，通常是测量错误，不应该在未来调查

D．测量的点和7个连续在平均值上面或下面

A

解释：控制图 用来监视过程是否在控制之内。参考：PMBOK2008 P196。（2009-6-16 14:24:50）

• 34. What is the Five whys method used for?

A. Root cause analysis

B. Identification of random causes

C. Identification of special causes

D. Identification of causes of conflicts

五个理由方法使用的目的是什么?

A．核心原因分析

B．识别随机原因

C．识别特殊原因

D．识别冲突原因

A

解释：5个方法就是 因果图要从5个方面来考虑引发问题的原因：人、机器、原材料、方法、环境。参考： Forrest W. Breyfogle III, James M. Cupello and Becki Meadows, Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success, page 112.（2009-6-16 14:24:50）

• 35. You are running a project to develop the production process for a future electronic component. You found out during some first test batches, that the precision is generally very good, but that you have some irregular outliers in a completely unpredictable pattern. What should you do?

A. Ignore the outliers; they are not relevant as long as the yield from the production is sufficiently high.

B. Try to increase the accuracy of the process by adjustments, thus reducing the number of outliers.

C. Tell the designated production manager of your observations and ask him to take care after handover.

D. Research outliers, they may give you important insights into problems which may trouble later production.

你在运行一个项目，该项目为未来生产电子元器件开发一个生产过程。在第一次测试批次时你发现，精度非常好，可你有些完全不可预知的模型以外的不规则的例外。你应该做什么?

A．忽略这些例外，他们在完全生产期问不会有影响

B．尝试通过调整来增加过程的精度，这样可以减少例外的数量

C．告诉指定的生产经理你的检查结果，让他移交后注意

D．研究这些例外，这些可能会给你重要的信号，可能在稍后生产出现麻烦

D

解释：发现问题需要调查原因，及时解决。参考：Timothy J. Kloppenborg and Joseph A. Petrick, Managing Project Quality, page 70.（2009-6-16 14:24:50）

• 36. How can a Process flow chart help in Quality management?

A. A process flow chart may help indentifying outliers.

B. A process flow chart may help anticipating problems.

C. A process flow chart may help spotting staff accountable.

D. A process flow chart may help reacting later.

在质量管理中如何使用流程图?

A．流程图可以帮助识别不在岗位的人

B．流程图可以帮助预见问题

C．流程图可以帮助确定职员的职责

D．流程图可以帮助稍后作出反应

B

参考：PMBOK2008 P210。（2009-6-16 14:24:50）

• 37. Which factors have the strongest influence on customer satisfaction?

A. Attractive price of the project and low running costs of the product

B. Friendly project manager and effective after-project service

C. Efficiency of the project and skills of the project manager

D. Conformance to requirements of the project and fitness for use of the deliverables

下列哪个因素对客户满意影响最大?

A．有吸引力的项目价格，低运营成本的产品

B．友好的项目经理和有效的项目后服务

C．项目效率，项目经理的能力

D．与项目需求一致，成果适用

D

解释：与项目需求一致就是 适用性。参考：PMBOK2008 P190。（2009-6-16 14:24:50）

• 38. You need a batch of 100 identical valves which will be custom made for your project to build a food processing plant. There is a risk of deterioration of victuals during processing; therefore you placed requirements on the quality of the raw materials for the valves, which will make production very costly.Unfortunately, in order to test the valves against these requirements, you would have to destroy them. And you have no experience with the vendors at all.What should you do?

A. Do 0% inspection. You have to trust the selected supplier that they will use the materials according to your specification.

B. Negotiate a contract over more than 100 items and perform acceptance sampling for the surplus of the batch on delivery.

C. Require the seller to supply the valves together with appropriate certificates from their raw materials suppliers.

D. Do 100% inspection on delivery to your premises, then order another batch of 100 valves.

你需要一批100个相同的真空管，可以用来你的项目中构建食品处理厂。此过程中有些食物变质的风险。因此你提出了真空管原材料放置上的需求，这导致生产非常昂贵。不幸的是，为了测量这些真空管的质量是否符合需求，你需要销毁它们。你也没有具有此类经验的卖主。你应该做什么?

A．检查O％，你要相信你的供应商他们会根据你的需求规格使用原材料

B．协商个合同，要求多于1 00个条目，执行接受抽样检查，在交接时提供多余的部分

C．要求卖方提供产品和相关的来自原材料供应商的证书

D．作100％检查，做付款前提，然后订购其他批次的100个

B

解释：对于破坏性的检查，最好采用统计抽样。参考：PMBOK2008 P198。 （2009-6-16 14:24:50）

• 39. What is true for Statistical sampling?

A. Statistical sampling can be used to verify for each individual item in a lot, whether it can be accepted or must be rejected.

B. Attribute sampling means collection of quantitative data showing the level of conformity for each item of a sample.

C. Variables sampling includes collection of quantitative data on the degree of conformity for each item of a sample.

D. Statistical sampling is commonly used in Quality assurance to examine if items of a lot conform to quality standards.

关于统计抽样正确的是?

A．统计抽样可以用于确认很多独立的条目，不管是否被接受或拒绝

B．属性抽样意味着收集数据资料显示每个样本符合一致性的程度

C．变量抽样包括收集数据资料显示每个样本符合一致性的程度

D．统计抽样常用于质量保证来检查样本是否符合质量标准

C

参考：PMBOK2008 P198。（2009-6-16 14:24:50）

• 40. What is important for Quality auditors?

A. They must be in-house personnel.

B. They must be third-party staff.

C. They must be mandated by the auditee

D. They must be properly trained.

关于质量审计者重要的是：

A．必须是内部人

B．必须是第三方职员

C．必须得到审计委派

D．必须得到合适的培训

D

解释：审计由受过培训的第三方或内部人员进行。参考：PMBOK2008 P204。（2009-6-16 14:24:50）

• 41.The ____ is a document which describes how the project management team will implement the performing organization' s quality policy.

A. Quality assurance plan

B. Quality management plan

C. Quality commitment

D. Quality audit

哪个文档描述了项目管理团队将如何实施执行组织的质量政策?

A．质量保证计划

B．质量管理计划

C．质量许诺

D．质量审计

B

解释：质量管理计划将说明如何实施执行组合的质量政策。参考：PMBOK2008 P200。 （2009-6-16 14:24:50）

• 42. A Run chart is a useful tool to show...

A. patterns and trends in a row of data points.

B. behavior of data points against control criteria.

C. behavior of data points against specifications.

D. the error margin of a sample versus a whole population.

趋势图是个有用的工具在展示：

A．连续数据的趋势和模式

B．与控制标准相比数据点的表现

C．与规格相比数据点的表现

D．抽样时的错误容差

A

参考：PMBOK2008 P196。（2009-6-16 14:24:50）

• 43. What are the cost types in modern quality management?

A. Costs of good quality - costs of bad quality

B. Planning costs - assurance costs - control costs

C. Planning costs - doing costs - checking costs - acting costs

D. Prevention costs - appraisal costs - failure costs

下列哪个是现在质量管理中的成本类型?

A．好质量成本一低质量成本

B．规划成本一保证成本。控制成本

C．规划成本．执行成本．检查成本．改进成本

D．预防成本一评估成本一失败成本

D

参考：PMBOK2008 P195。 （2009-6-16 14:24:50）

• 44. Which of the following types of limits is often not directly linked to a process output?

A. Control limits

B. Warning limits

C. Tolerances

D. Specification limits

下列哪个类型的约束和过程的输出没有直接关系?

A．控制边界

B．警告边界

C．容忍误差

D．规格边界

C

解释：其他三个都是过程控制图中标出来的边界。参考：PMBOK2008 P196。（2009-6-16 14:24:50）

• 45. A description of how a project management team should implement the overall intention and direction of an organization with regard to quality (as expressed by top management) is available in:

A. Operational Definitions

B. Quality Management Plan

C. Checklists

D. Quality Policy

一个描述关于项目管理团队应该如何执行的的，来自组织的关于质量的指导(由高层发布)被称为：

A．运营定义

B．质量管理计划

C．检查单

D．质量政策

D

解释：质量政策由高层来发布。参考：PMBOK2008 P194。（2009-6-16 14:24:50）

• 46. Quality management complements project management. It emphasizes :

A. Meeting or exceeding customer expectations using additional features

B. Conformance to requirements and fitness for use

C. Decreasing total cost of ownership of the project

D. Decreasing risks associated with outsourcing

质量管理是项目管理的补充。它强调：

A．使用额外的特点来符合或超过客户的期望

B．适合需求和适用性

C．递减项目总体拥有成本

D．联合外部资源降低风险

B

解释：质量就是客户满意，客户满意涉及到“适合需求”和“适合使用”。参考：PMBOK2008 P190。（2009-6-16 14:24:50）

• 47. When your completed product was provided to the customer for approval,he was not satisfied with the product's quality. From a quality perspective,the cost of poor quality can also be referred to as:

A.Cost of non-conformance

B.Failure cost

C.Rework cost

D.Opportunity cost

当你完成产品提供给客户认可时，他对产品质量不满意。从质量角度。低质量成本又可以威为：

A．非一致成本

B．失败成本

C．返工成本

D．机会成本

B

解释：低质量成本又称失败成本，可分为内部失败和外部失败成本两种。参考：PMBOK2008 P195。（2009-6-16 14:24:50）

• 48. After quality planning, you created an item-specific tool to verify that a set of steps definitely get followed while testing your product. This can also be referred to as a:

A.Checklist

B. Operational Definition

C. Quality Management Plan

D. Design of Experiment

质量规划之后，你创建了按条目的工具来检查是否明确的步骤在测验你产品时被遵循。这个工具被称为：

A．检查单

B．运营定义

C．质量管理计划

D．试验设计

A

解释：核对表是一种结构化的工具，通常具体列出各项内容，用来核实所要求得一系列条目（步骤)是否执行。参考：PMBOK2008 P201。（2009-6-16 14:24:50）

• 49. When all the customer requirements for a product are satisfied

A. customer expectations are exceeded.

B. costs may be very high.

C.quality criteria are met.

D.the product will be successful in the market

当产品满足客户所有需求时：

A．客户的期望被超越

B．成本可能非常高

C．质量标准被满足了

D．产品在市场上会很成功

C

2009-6-16 14:24:50）

• 50. A Project Manager wants to identify the different factors that might be linked to potential problem or an outcome. Which type of diagram quality tool would you suggest him to use?

A. Flow Chart Diagram

B. Pareto Diagram

C. Fishbone Diagram

D. Control Chart Diagram

项目经理想识别与潜在问题或结果有关的各种因素，你会建议他使用下列哪个图形质量工具?

A．流程图

B．帕累托图

C．鱼刺图

D．控制图

C

解释：因果图，又名鱼刺图，用来分析引发问题的原因。参考：PMBOK2008 P208。（2009-6-16 14:24:50）