3.3.2 QuickServe 1

QuickServe is a home repair company.
It provides quick, reliable repair services to homes.
QuickServe handles plumbing and electrical issues twenty four hours a day.
It also cleans roofs, fixes internet connections and replaces broken windows.
For a small fee, customers subscribe to the service.
Its main customers are the elderly, which means older people.
Whenever customers have a problem, they can call for help.
There is also a small service charge for each service call.
The company was established five years ago, and is growing rapidly.
It started in one city, but is now in five cities.
The company plans to expand to ten cities within the next twenty four months.
In each city, there is a small central office in a low-rent area of the city.
The central office handles the business, advertising, payroll and billing.
It also takes calls from customers, either online or by telephone.
It takes calls twenty four hours a day, seven days a week.
Sixty percent of the company’s employees work from their home.
When a customer calls in to central office, a service employee is contacted.
The service employee then contacts the customer and sets up an appointment.
These service employees are highly trained and provide excellent service.
In emergencies, such as a serious plumbing problem, service can be provided within an hour.
One reason for this is that the service employees live in different parts of the city.
They are not centrally located, so it’s quicker and easier for them to travel to a customer’s home.

What kind of services this QuickServe provide? Home repair services.
What is the company planning to do in the next twenty four months? Expand to ten cities.
Where is the company locate central office? They locate in low-rent areas.
Where did sixty percent of the company’s employees work? From their won homes.