TPG用户未达到宣传网速将获赔偿

TPG在Telstra和optus后再爆网速丑闻，68%用户未能达到理想网速将获赔偿。

目前符合赔偿条件的家庭总数达到近6万户。其中绝大部分家庭采用的是NBN光纤到户产品。此外，对于另外约8000名被误导购买NBN宽带高级套餐的消费者，TPG也将面临赔偿。TPG通过承诺消费者可提供更快的网速，从而收取了更高的费用。消费者因此受到误导，为无法实现的网速支付了溢价。

Sources:

TPG has joinedTelstra and Optus in admitting it misled customers about the potential speed ofits internet connections and will pay compensation to nearly 8000 customers,who were sold plans for speeds they couldn’t achieve.

Customers was sold the plan with top advertised speeds of 100 Mbps download and 40 Mbps upload,62 per cent of the customers (totalling7509) who signed up had home connections that TPG knew could not reach those speeds. Of those customers, 2088 could not even receive 50/20 Mbps.

Depending on theplans they purchased from TPG, customers entitled to a refund would receivebetween $10 and $30 for each month they paid for their plan.

Telstra’scompensation bill would be much higher than both Optus and TPG, as it wasforced to offer refunds to 42,000 customers, while Optus affected almost 9000.