职场电邮礼仪

陈豪（C）在美国ABC公司工作，他经常要用电子邮件和公司内外的人联系。今天他见到了一个他不认识的英文词，所以就去请教美籍华人Mary（M）.

(Office ambience)

C: Hey， Mary，我知道etiquette这个词的意思是礼节，礼貌。可是，什么是netiquette?

M: Netiquette是人们新创造的一个词.意思是网上礼节，也就是good behavior on the Internet。

C: 网上还有礼节! Why don't you give me an example.

M: 比如说，你最好不要全用大写来写email. If you type in all capital letters, people would think you are shouting your message.

C: 噢，怪不得那天销售部的Robert问我：Why did you yell at me? 可有的人给我email全用小写，那是什么意思呀?Whisper?说悄悄话呀?

M: No. 那天财务部的Kevin不是给我们俩写的email都用小写吗?全用小写一般是不正式的，like chatting with your friends.

C: Email本身就是不正式的。

M: That's true, but that does not mean you can ignore appropriate etiquette.

C: 我想知道还有哪些网上礼节。

M: 首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.

C: 我有两次发e-mail给客户时忘了附件，几个客户马上回e-mail问我：What attachment?

M: 是呀，一旦e-mail发出去以后，你就没法收回了.发现错误后最好的办法就是纠正错误，再重新发一次。你应该在subject line里写：corrected version with attachment included.

C:下回我一定这样做。

M: 最好是不要出这样的差错。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.