clintSVR / CMS Real Time Data

The clintSVR is a gateway program for the access of Avaya CMS real time reports. It uses a tool called CLINT to retrieve real time data from Avaya CMS and provides API(s) for you to do application development. Applications such as wallboard and agent map software can be implemented. The clintSVR retrieves CMS real time reports at an interval that specified by you, it stores the real time data in memory and allows multiple access by different programs via REST query API, OCX and C/C++ interfaces. The real time data is presented in XML format and the following reports and interfaces are supported:

• REST query API to get real time report data

• C++ interface which header, library and DLL files are provided

• OCX interface for VB or ASP.net programming, some users use the OCX directly in Excel and manipulate the real time data using Excel forumla

• Supports logging of data to database such as MSSQL, MySQL and Oracle

• Supports logging of data to Splunk

• Supports XMPP connection so clintSVR can connect to XMPP server such as Openfire

• Supports the following real time reports

  • Agent Report

  • Agent Group

  • Event Count Summary

  • Queue Agent Status

  • Queue Top Agent Status

  • Queue Agent Summary

  • Split Skill Status

  • Split Skill Report

  • Split Skill Call Profile

  • Split Skill Aux Report

  • Split Skill Top Agent

  • Split Skill Top Agent Status

  • Trunk Group Report

  • VDN Report

  • VDN Call Profile

  • VDN Skill Preference

  • CustomRTA

  • Custom Report

Support Website

http://www.upinget.com/clintsvr/