bcmsSVR/BCMS Real Time and Historical Report Data

The bcmsSVR is similar to clintSVR, it is a gateway program for the access of real time and historical BCMS reports from Avaya CM. It provides API for call center reports and wallboard applications development. The bcmsSVR retrieves BCMS reports at an interval that specified by you, it stores the real time and historical data in database, Splunk and memory which enables multiple programs access the data via REST query API, OCX and C/C++ DLL interfaces. The data is presented in XML format, the following report and interfaces are supported:

• REST query API to get real time and historical reports

• C++ interface header, library and DLL files are provided

• OCX interface for VB or ASP.net programming

• Supports XMPP connection so bcmsSVR can connect to XMPP server such as Openfire

• Supports logging of report data to Splunk

• Supports logging of report data to MSSQL, MySQL and Oracle database

• Supports the following real time and historical BCMS reports

  • monitor bcms split

  • monitor bcms system

  • monitor bcms vdn

  • status trunk

  • list bcms split

  • list bcms vdn

  • list bcms agent

  • list bcms trunk

  • list bcms summary split

  • list bcms summary vdn

  • list bcms summary agent

  • list bcms summary trunk

• Provides API for the following commands

  • display variables

  • change variables

  • display alarms

Support Website

http://www.upinget.com/bcmssvr/