Front Desk Expectation on 2008

Front Desk Expectation on 2008

 

Review 2007, expectation 2008. The future of Sofitel Jin Jiang Oriental Hotel has also traversed an unusual year In 2007, we have experienced growth, the feeling of the development of enterprises, and learnt new knowledge and enhance understanding among the team. All this is not only the efforts of the prospects of a result, but also the leadership of the hotel is more effective management.
At New Year moment, we will enter a very challenging and opportunities year 2008. Whenever the New Year bells, we also will be entering a new future. Of course, we have already planned the 2008 outlook for the development and improvement target.

First: emphasized the importance of SOP.
SOP is the industry operational processes to follow the most reliable in the manual, especially in the prospects of such a work environment, the operational procedures to follow SOP can not only ensure the accuracy of the work, but also improve the quality of service work. ACCOR reflect unique services and style, give customers a beautiful and deep impression for they chose the SOFITEL.
Therefore, in 2008, we will review and reconsider the prospects of all staff-related standard operating procedures, to achieve the unity and integrity of services.

Second: a strong sense of service.
In 2007, due to the new colleagues joined us at the last several months, they have warm feelings and motivation of the work, but, after all, because of  the new staff never contacted the hotel industry, so pervasive sense of service is not high phenomenon.
Therefore, in the New Year start-up phase, we will increase the awareness of customer service training, and both the supervision and observation of their sense of service in day-to-day work. To achieve the quality of service across the board.

Third: enhance professional knowledge and skills
Learning is thing of the whole life. As a hotel reception staff members. Particular work within the professional skills, especially the need to continue to strengthen. Therefore, we have adopted the 07 prospects of the professional evaluation, in the end worked out a training schedule in 2008. We will complete in accordance with the plan to implement the knowledge and skills of professional staff outlook systematic training.

Fourth: To improve teamwork
Whether a team will be able to run effectively, this depends on the tacit understanding of the team and the team spirit is a tacit understanding of the degree of dominance. We are fortunate to already have a united team, trust, selflessness, friendship, respect, in the 2007 to embody a very full. These wonderful results are all the result of the efforts. Just like: Country easily take difficult to defend, in the new year, how to guarantee and improve the team's good performance, we must address this problem seriously.
Therefore, we will continue to be guided by trust, selflessness, friendship, respect on the basis of strengthening the cohesiveness among the members, so that we work in the home in the warm feeling. Training team spirit will be the core of the problem in 2008.

Fifth: Seeking potential management person
The opportunity is always the best way to pursue and find, not to mention the front desk have so many young hearts. There is a saying: water flows, human go ahead. Group development depend on staff development. Therefore, in 2008, we have some serious work and the potential for opportunities in the grass-roots workers to enable them to work in the day-to-day contact with some grass-roots beginning of the concept of management. Such conditions in the impact of incentives, not only to explore their own potential, but also to have the opportunity of self-development.
Popular said, waves on the Yangtze River pushed forward, new earth in the area for the old people. And hotels to develop and grow, depends from the support of grass-roots management.

Sixth: material cost savings
Cost savings is always the need to consider the development of an important issue, but conservation is the traditional virtues of the Chinese people. In the 2007, the front desk for improved C / I registered electronic version, therefore saving the duplicate registration of single carbon usage. Although this is only a small improvement, but this small point as long as we can also see that the concept of the cost savings to bear in mind, it was impossible things will be possible. In the 2008, we will continue to hold high the banner of cost savings, the plan RECYCLE PAPER, POEWR areas to implement.

 
Seventh: maintenance of hardware equipment
As a front-line departments of the future, its equipment reflects the integrity and diversity of the importance of the sector outlook. It is for this reason, the outlook is dependent on the equipment obvious. Every day a large number of laser printing, file backup, copy, and so on are those of the test equipment. Machine service us , we have to service machines. This will allow machines with a good serve. Otherwise sudden strike in them, Front Desk will not work a projected disorder.
Therefore, in 2008, we will regularly in the future to maintain the hardware and maintenance equipment, and EDP staff will be invited to introduce to us some basic maintenance knowledge.

Looking at the 2008 outlook, and confidence that we will meet the chronological countless unknown challenges and opportunities, and strive in the new year bring new atmosphere and  new image to the hotel.

 

 

2008.Jan.1

Irini Lu