你需要get的职场交流技能

Workplace Communication Skills

职场必备的沟通技巧    From: Buzzle.com

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Communication is vital in every phase of life, and it might take several years to learn effective communication, which is not a bad thing really, as there are different types and different levels of communication, more so at the workplace.

在生活的每一个阶段，沟通都是至关重要的。学习有效的沟通可能需要几年的时间，但这真不是一件坏事，因为沟通有着不同类型和不同层次，尤其是在工作场所。

Now there are two types of communication; formal and informal. Informal communication is between family and friends, but when it comes to formal communication, there are some etiquette and rules that need to be followed.

Here are some tips for effective communication in the workplace with your subordinates, colleagues, as well as seniors.

当下有两种类型的沟通方式：正式的和非正式的。非正式交流是在家庭和朋友之间；但当涉及到正式的沟通，有一些礼仪和规则需要遵循。

这里有一些在工作场所与你的下属、同事以及前辈有效沟通的技巧——

1）Be Clear and Transparent

让自己清晰又坦诚

You need to be very clear and transparent in the way you communicate, especially at work. Avoid statements that may be dubious or with a double meaning. Whatever you communicate, be it any changes in the rules, regulations or policies, everything should be explained properly and clearly with examples.

在工作中，你尤其需要清晰、坦诚的沟通——避免语义模糊或者模棱两可的语句。无论你需要沟通什么，不管是规则、章程或政策上的任何变化，一切都应该清晰、正确地给出解释，提供案例。

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2）Be Well Prepared

未雨绸缪

Remember this is professional communication, so you should always have a proper documentation of all the points to be covered while communicating with your employees or colleagues. Include everything that you want to communicate, as missing out on even a single important point might create a hassle later on.

记住你面对的是职业化的沟通，所以你应该始终有一个适当的文件，记录所有与同事或者下属的沟通要点，包括你想交流的一切，避免错过任何一个细节，因为任何遗漏都可能在以后造成麻烦。

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3）Be Precise

追求精准

You are here to communicate about organizational matters, and so you need to honor the time of everyone involved directly or indirectly. For this, you have to be precise. So do not drag the discussion unnecessarily and come to the point directly.

沟通组织事务是你的工作，所以你需要直接或间接地尊重每个人的时间。基于这一点，你必须追求精确、精准，直切要点，不要无谓地拖延讨论。

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4）Be Generic

求同存异

Communicating on a professional level needs discussion on a generic level. Pointing at anyone's mistakes or errors is not desirable, as this might result in a conflict. Use the word 'we' for success as well as failures, and try not to use the word 'you' unless there is a need for mentioning something specifically.

在职业化的沟通中需要求同存异。抓住别人的错误或过失是不可取的，因为这可能会导致冲突。使用“我们”这个词，来面对成功和失败，并尽量不要使用“你”这个词，除非有需要特别提到的东西。

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5）Be Assertive

相信自己

Communicate in an assertive manner. It should be such that you, as well as the person in front of you should be benefited. Be open and honest about what you say, while respecting the feelings of others.

以自信的方式沟通。你应该是这样的，包括在你前面的人也应因此受益。坦诚地对待自己所说的话，同时尊重别人的感受。

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6）Do Not Assume

不要假设

Never work with any assumptions, at least as far as communication is concerned. For example, if there is a set of tasks that need to be performed, make sure you specify all of them along with the end result, and do not assume that everyone involved will know most of the things needed to be done anyway.

永远不要假设，至少就沟通而言。比如，如果有一组任务需要执行，请确定所有的任务都与最终结果，不要假设每个人都清楚需要完成的大部分的事情。

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7）Encourage Two-way Communication

鼓励双向沟通

Always give the other party a chance to speak. Ask questions, and take the other person's opinion too, once you have finished speaking. Such a two-way conversation forms the basis of a healthy communication, and you also come to know about people's thoughts over certain things. You never know, anyone can come up with a great idea when least expected.

始终给对方一个发言的机会。一旦你已经完成了发言，提问，采取其他人的意见等。这样的双向对话会形成一个健康的沟通的基础，你也可以更多得了解人们对某些事情的想法。你永远不会知道，任何人都可以想出一个伟大的想法，哪怕你从未期待更多。

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