20170831《Principles》Diagnosing the Problems

诊断问题与方案设计才是最具有战略性思维的源泉！

         人们遇到问题时，通常的做法是：一味急于寻求解决办法，⽽没有多花点时间对问题进⾏适当的诊断并设计解决方案。这样做的弊端之一就是做出不明智的决策。不但解决不了问题，反而会产生更大的问题。因此找出产生问题的根本原因并妥善解决，你会得到意外惊喜。

如何区分根本原因与直接原因？

直接原因：导致问题产生的行为或者行为缺失；一般由动词描述。

根本原因：直接原因背后的深层次原因，描述一个人行动或者不行动的性格特点，一般由形容词来描述。

例如：A错过高铁的直接原因是没有查看列车时刻表，根本原因是A健忘。

        很多问题一方面来源于人们犯下的错误，但人们经常很难发现并正视自己的错误，或者对其视而不见，更甚者由于自负与短视因为犯错误而痛苦不堪。另一方种问题产生与人为错误无关。无论是因为那种因素产生的问题，都需要谨慎做出诊断后在做决定。

【金句】

1.You will bemuch more effective if you focus on diagnosis and design rather than jumping to solutions.

2.You must becalm and logical.

3.Recognizingand learning from one’s mistakes and the mistakes of others who affect outcomesis critical to eliminating problems.

4.More than anything else, what differentiates people who live up to their potential from those who don’t is a willingness to look atthemselves and others objectively.

5.Pain +Reflection = Progress

6.So to besuccessful, you must be willing to look at your own behavior and the behaviorof others as possible causes of problems.

7.The mostimportant qualities for successfully diagnosing problems are logic, the abilityto see multiple possibilities, and the willingness to touch people’s nerves toovercome the ego barriers that stand in the way of truth.

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