四大中的pwc（普华永道）招聘IT 技术支持
IT Technical Support Engineer
Job Title IT Technical Support Engineer–GTS-IFS_BJ
Country China
Location Beijing
Local Specialism IFS - Global Technology Solutions
Line of Service Internal Firm Services
Industry Not Applicable
Position Type Full Time
Contract Type Fixed Term Contract
Job Description Job Description & Responsibilities
· Provide front-line remote telephone or on-site support for internal staff;
· Provide application and hardware support;
· Provide functional support on enterprise applications, mobility applications and smart office applications, etc.;
· Work with Firmwide GTS team to manage local IT operations to ensure the IT systems are operating reliably; Responsible for the efficient and effective delivery of quality IT Service to firmwide staff;
· Participate in project coordination, documentation and reporting;
· Understand and help implement IT security and business continuity plans in conjunction with the business; and
· Ideal opportunity for a candidate eager to pursue an IT career.
工作描述和职责：
· 通过电话或者现场服务为公司内部员工提供IT支持；
· 提供计算机软件和硬件相关服务；
· 提供企业应用程序，移动端应用程序及智能办公应用程序等功能支持；
· 配合公司GTS部门一起管理服务中心的IT系统运作，确保稳定可靠运行；
· 参与项目协调，文档编写和报告制作；
· 理解并协助公司实施IT安全及业务连续性计划；
· 对于一个渴望在IT职业上寻求发展的候选人是一个理想的机会。
Requirements
· Higher Diploma or above with 0-3 year(s) working experience in customer services industries;
· Excellent understanding of customer services and strong sense of customer focus;
· Team player with excellent inter-personal, communication and listening skills;
· Good problem analysis and solving ability;
· Follow the trend of IT technology development, willing to accept new transaction;
· Self-starter who is able to work independently, under pressure and willing to work outside office hours;
· Experience in managing a server room and its accompanying servers, network equipment and phone systems are preferred;
· Microsoft Office Tools experience or good skill are preferred;
· A good understanding of business continuity and IT Security would be beneficial; and
· The candidate should have good English in both verbal and written communication.
要求：
· 具有0-3年技术支持相关工作经验；
· 具有良好的客户服务意识；
· 拥有良好的人际关系，沟通和聆听能力；
· 具有良好的问题分析和解决能力；
· 紧跟IT技术发展，愿意接受新的事物；
· 能自我学习，在高强度压力下独立工作并愿意在非工作时间工作；
· 有对服务器机房管理，电话系统支持经验者优先；
· 对微软Office办公软件熟练者优先；
· 熟悉灾难恢复计划和IT安全管理者优先；
· 具有良好的英语口语和书面表达能力。
About Us PwC - Mainland China, Hong Kong and MacauPwC China, Hong Kong and Macau work together on a collaborative basis, subject to local applicable laws. Collectively, we have around 600 partners and 15,000 people in total.We provide organisations with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest.We are located in these cities: Beijing, Shanghai, Hong Kong, Shenyang, Dalian, Tianjin, Jinan, Qingdao, Nanjing, Suzhou, Hangzhou, Ningbo, Wuhan, Changsha, Xi’an, Chengdu, Chongqing, Xiamen, Guangzhou, Shenzhen, Macau.About Internal Firm ServicesIn order to deliver a first-class service to our clients, we need first-class support internally. Our Internal Firm Services (IFS) is a network of specialist support professionals who play a vital role in ensuring we have all the right resources, services and technology. Not all of us work directly with external clients. Some of our best people choose to apply their talents as part of IFS and as such are a part of an organisation on a par with many of our external clients.Our teams in IFS include: Administration, Branded Merchandise, Business Development, Finance, Global PwC Experience, Global Technology Solutions, Human Resources, Marketing & Communications, Office of General Counsel, Research, and Senior Partner Office.