邓卫华 翻译于2011.4.3, http://dengweihua1.blog.51cto.com
原文:http://www.glpi-project.org/wiki/doku.php?id=en:begin
GLPI是一个不仅仅是一个优秀的资产和服务台管理软件,还可以帮助企业部份实现ITIL,网上找的资料多是一些如何安装的。对于企业的IT部管理人员来,不仅仅是安装好软件就完了,更重要的是如何有效的使用软件来达到你的管理目的。在我们公司我主要使用它配置OCS来来管理软件、硬件资产、对IT部门的绩效评分,提高IT部门的满意度等。 另:OCS来发现网络设备、发布、部署软件等功能。
这节将帮助你开始快速的设置GLPI
I) 用户
GLPI安装好后系统已经自动帮助你建立了几个默认的用户。我推荐你马上修改这些用户然后增加一些需要连接到GLPI的用户
1、操作方法:进入“管理”菜单然后点击“用户”子菜单,点增加新用户并输入此用户的一些基本信息。
"Post-only"用户组能够通过服务台接口提交单据。
"Normal"用户能够在只读权限下访问资产信息,此组的用户不能修改或增加任何数据。
"admin"用户拥有“normal”用户组的权限,但是他们可以增加、修改和删除数据。该类型的用户一般情况是分配给使用GLPI做为日常工作的技术员。
"super-admin" 组的用户拥有“admin”组的所有权限,访组的用户还可以修改GLPI,备份、恢复数据库等权限。它一般情况下是分配给“IT经理”或GLPI程序管理员。
II) Collect data 收集数据
在开始录入资产之前你必须提供一些关于该资产的资料。
1、技术资料: 资产情况、软件信息、网络信息
2、资产的财务信息和业务信息:采购价格、购买日期、首次使用日期等等。
3、商业信息: 供应商(地址等)、生产厂家
III)基础资料字段设置
你必须对GLPI中的“基础资料”进行一些设置才能使用。该菜单可以在“管理”--“配置”--》“名称”找到。它是根据字段的含义来设置的
地点可以设置为:“业务部”,“子公司的地点” 设备类型可以设置为工作站、笔记本、苹果电脑、服务器等。
IV) 公司设置:
你必须先为你的供货商建立一个公司对像,然后才能操作它所提供产品的一些属性。它可以在“管理”菜单下设置: 1、公司---》增加一个新的公司名
V) 模板:
建立模板可以避免重复的录入软件、配件信息。它一般用在同类型的资产上。请不要忘记准备每个资产项的信息(位置、型号、技术负责人、操作系统、供货商等等)
下面是一个资产管理菜单中计算机的模板的示例。 选择“计算机”--》“管理模块”---》“增加模板”--》输入模板的名称--》输入你之前收集到的相关信息。
VI) Inventory 资产(管理)
现在你可以输入你的设备数据。你也可以使用模板来更快的完成此项工作。你也可以安装OCSInventory资产管理软件来收集资产信息,它可以自动收集、更新你的电脑硬件配置和电脑上已安装软件的信息到GLPI中。如果你想使用OCSInventory来更进一步的管理设备的生命周期,请参考OCSNG-FAQ中的“this equipment life cycle”文章
Good Luck
----以下为英文原文信息
You just have installed GLPI... but what next ?
This article will help you to quickly start with GLPI
I) Users
The GLPI installer automatically creates several default users. We strongly advise you to change them as soon as possible and
to add users that can connect to GPLI interface.
To do so, go in the “Administration” menu and then :
click on “Users” menu add a new user
enter information about this user
“Post-only” users can file tickets through the helpdesk module.
“Normal” users have access to information about the inventory, but in read only mode: they can't modify or add any data.
This type of user is more dedicated to a manager that needs reports and stats.
“Admin” users have same rights as “normal” users but they can also add, modify and delete data. This type of users is
more dedicated to a technician who works daily with GLPI.
"Super-admin" users have the same right as “admin” users but the can configure the application, backup the database,
restore it, etc. This type of users is more dedicated to an “IT manager” or an application manager who has all permissions.
II) Collect data
Before you begin to enter your inventory, it is necessary to collect some information that will be useful during typing.
Technical information :
about materials
about software
about networks
- …
Financial and sales information :
buying price
buying date
first use date
inventory reference
- …
Commercial information :
supplier (address, …)
producer
- …
III) Titles
You have to indicate to GLPI some information which would be available from the different drop down lists.
Information that has to be entered from the “Administration” menu : - “Configuration” - “Titles”
The titles correspond to the specificities of your materials.
sites → e.g. “Sales department”, son of “Mother company site” machines type → workstation, laptop, mac, server, …
IV) Companies
In order to attribute a supplier to a material, you previously must have created a company entry for the supplier.
This can be done through the “Management” menu :
Companies
Add a new company
V) Templates
Templates should be created first in order to avoid repetitive tasks on materials or software
This is one of the most used features when your material pool is quite homogeneous.
Don't forget to prepare the information that will be the same on every inventory item (site, type, responsible technician,
OS, supplier, …)
Here is an example for a computer template in “Inventory” menu :
Click on “Computer”
- “Manage template”
Add a template
Enter template name
Enter information (that you previously have collected)
VI) Inventory
Now you can enter your equipment data. You might use templates to facilitate your task.
You could set up automated inventory collection with OCSInventory, so data about your computers and the installed software
will be collected and updated automatically.
For further information on how to manage the life cycle refer to this equipment life cycle article, for further information
on OCSInventory refer to the OCSNG-FAQ.
Good Luck