在《你永远需要的唯一谈判指南》中，作者们用了整整一章的篇幅来讨论非言语沟通，因为这对于理解成年人真正在说什么非常重要。
In The Only Negotiating Guide You’ll Ever Need, the authors devote an entire chapter purely to nonverbal communication because it is so critical for understanding what adults are truly saying.
他们说：“交流研究表明，在面对面交流中，两个人之间传递的意思中有90%是通过非语言渠道传递的。”
They said, “Research in communication suggests that as much as 90 percent of the meaning transmitted between two people in face-to-face communications is via nonverbal channels.”
获取信息的最直接方式是提问，但这可能只占信息的10%。
The most direct way to get information is to ask questions, but that may still only be 10 percent of the information.
除了听他们所说的话，你还需要观察你的团队，以听到他们正在交流的大部分内容。
Beyond listening to words, you need to observe your team to hear the majority of what they are communicating.
当我最初开始倾听非言语暗示时，很难准确地指出是什么让我觉得某个团队好像陷入了困境。
When I initially started listening to nonverbal cues, it was difficult to pinpoint exactly what made me feel as if a team was in trouble.
但我很擅长感知到这一点。
But I was pretty good at sensing it.
如果我信任我的蜘蛛感官，并用各种问题来探究我的团队，我会经常发现故事其实有着比正在讲述的、更多的内容。
If I trusted my spider senses and probed my team with questions, I would often uncover that there was more to the story than was being told.
现在，我可以更清楚地识别这些非言语线索。
Now, I can identify these nonverbal cues more clearly.
在我见过的数百个项目中，有几个【这样的非言语线索】始终作为关键指标脱颖而出。
There are a few that have consistently stood out as key indicators over the course of the hundreds of projects I’ve seen.
首先是提出的问题数量。
First is the volume of questions being posed.
一个对自己的任务提出合理数量问题的人，是正在努力工作并取得进展的人。
A person who asks a reasonable number of questions about his task is working diligently and making progress.
这通常就是我如何知道我们在轨道上【处于正轨】的。
That’s usually how I know we are on the track.
但是，一个问太多问题的人很可能是糊涂、混乱的、需要帮助的。
But a person who asks too many questions is likely confused and needs help.
一个不提问的人可能因为他已经超负荷工作或可能被困难阻碍了，还没有开始。
A person who asks no questions may have not started yet because he is overloaded or may be blocked.
当我注意到没有问题或问题太多时，我会更深入地探究，以了解我可以如何予以帮助。
When I notice no questions or too many questions, I’ll probe more deeply to understand how I can help.
对我来说最重要的是帮助团队做现在最重要的事情。
What is most important to me is helping the team do what is most important now.
如果团队表现不好，如果任务偏离轨道，我的职责就是沟通正在发生的事情。
If the team is not performing well, if tasks are off track, it’s my job to communicate what’s happening.
其他的每个人可能都太专注于手头的任务，以至于他们可能没有注意到。
Everyone else may be so focused on the task at hand that they may not notice.
我向他们指出需要帮助的最关键的任务。
I point them to the most critical task that needs help.
负有其职责的团队将认识到风险并采取相应行动。
A team that owns their responsibilities will recognize the risk and act accordingly.
他们将利用我们在团队中建立的冗余来投入工作，直到完成最重要的任务。
They will use the redundancy we’ve built into the team to pitch in until the most important tasks are done.
同时，我也观察一天中何时工作得以完成的时间。
I also watch the time of day when work is getting done.
一个健康的团队应有健康的工作时间，午间休息吃午饭，并且能睡一整晚的觉。
A healthy team will have healthy working hours, take breaks for lunch, and sleep a full night.
一个持续工作，整个午饭时间都还在工作，或工作至深夜的人很可能工作负荷过重。
A person who consistently works through lunch hour or late at night is likely overloaded with work.
一个开始工作得晚而结束工作早的人可能是筋疲力尽，或者处于过度劳累的边缘。
A person who starts work late and ends work early may be burned out, or on the cusp of burnout.
我探究，我就风险进行沟通，然后再次让他们聚焦于最重要的事情。
I probe, I communicate the risk, and then again focus them on what’s most important.
如果一个团队不关心他们自己，他们就做不好。
A team will not do well if they do not care for themselves.
我会进行沟通，在关键时刻推动英雄主义精神并以此展开行动，并在关键时刻休息和恢复理智。
I communicate when it’s critical to push and act with heroism and when it’s critical to rest and recover for sanity.
我的职责是保护团队不让他们自己的责任感压倒他们的健康。
It’s my job to guard the team from letting their own sense of responsibility trump their health.
最后一个指标是团队的化学反应【人与人之间的关系】。我观察团队是如何合作的，以及他们合作时房间的感觉。
The last indicator is team chemistry. I observe how teams are working together and how the room feels when they are working together.
一个团队在敏捷会议上的更新以一定的能量反弹是健康的。
A team whose updates at scrum bounce with a certain amount of energy is healthy.
一个精力持续不足、愤怒或空缺的团队则需要帮助。
A team whose energy is constantly low or angry or vacant needs help.
未完待续