宇思信德公司诚聘wintel软件工程师

dear all,this is wenwen.so far we are hiring SIM manager and Wintel engineers for sky,if your friends are interested in them,please tell me.
email:[email protected]
skype:zanlingwen
msn:[email protected]

attached are the job descriptions,FYI.

jd of SIM

As a Service and Incident Manager, your role is to manage to resolution incidents occurring on any Sky platforms including; global Call Centres which generate extensive amounts of revenue in addition to handling in excess of 200,000 customer calls daily, significantly visited websites, digital TV broadcasting systems available to over 10 million households and broadband & telephony platforms that are subscribed by over 1.9 million customers.  You will also have responsibility for the follow up Problem Management activities in relation to any Priority 1 & 2 incidents.

Role responsibilities:
 • Owning the clarification on incidents severity in order to induce the correct process 
 • Accountable for securing the relevant support teams to resolve production incidents to SLA, minimising customer and revenue impact.
 • Representing as a single communication point for Director of Operations Engineering for Sky
• Facilitating and driving high profile incidents within complex environments engaging internal and external support teams globally 
• Command the major incident resolution with confidence and manage any conflict or challenges that maybe presented.   
• Continuously updating necessary system with accurate and relevant information during the management of the incident. 
• Own and implement post incident review within agreed timeframes driving recommendations for root cause, continuous improvement and stability
• Produce comprehensive incident reports that will need to be tailored to a variety of audiences including Exec level. 
• Owning the problem management function for services and platforms to sustain and improve service & system performance and availability  
• Create and maintain service specification documents, capturing essential information to aid with support issues 
• Certify all support processes are defined, understood, adhered to and enhanced through product life cycle 
• Verify all tools are in-situ to permit proactive monitoring and alerts to assist with trend analysis 
• Proactively execute platform trend analysis for products and services to protect platform stability and performance 
• Identify business reporting requirements for  Stakeholders and impliment the necessary processes to support this 
• Establish and maintain close working relationships with all support teams, vendors and business units across Sky and any external parties  
• Working closely with product stream teams during product iterations, providing knowledge and assistance with operational requirements 
• Provide the integral pre launch analysis, ensuring quality assurance is acceptable operationally and commercially 
• Ensuring changes to the platform are understood, risks identified and delivered with minimal disruption to service and interruption of the platform’s availability 
• Identifying and managing through service improvement initiatives that will increase the level of support service provided to the business. 
• Ensure operational readiness with appropriate training to support teams. For new applications and products, ensure appropriate handover and documentation is completed, and escalation procedures are in place. 
 For the role, we are looking for the following skills and experience
 •Successful track record of working as an Incident / Problem Manager role within a  large customer facing environment responsible for real time services
• Knowledge and understanding of ITIL processes(ITIL foundation certificate / ITIL Managers Certificate desirable)
• Demonstrable knowledge and understanding of complex support systems and processes.
• Strong analysis ability and problem solving skills.
• Previous experience in the use of Remedy
• Experience of maintaining operational stability through prolonged periods of organizational and technological change.
• Experience of developing and maintaining "best in class" operational and support procedures 

JD of Wintel Support Analyst

One of the world’s largest broadcasters, Sky is driving a fresh and inspiring approach to entertainment. A FTSE top 30 companies with more than nine million subscribers, we’re seen in one out of every three UK homes. Now, with ambitious plans for growth, we’re taking our success still further �C and we need you to drive our exciting future in this key role.  We currently have a position for a WINTEL Support Analyst within Business Support in Technology Platforms. Technology Platforms designs, develops and operates Sky’s Broadcast and IT infrastructure with the continued goal of improving flexibility and efficiency  Role responsibilities  As a WINTEL Support Analyst, your role is to provide high quality 1st, 2nd and 3rd Line Server infrastructure Support to the Sky business. This includes effective service management of the production Windows, Novell and ESX platforms and to facilitate the delivery of both IT and business projects. As such you are responsible for: 
• Supporting the Infrastructure Support Team Leader in all relevant Server Infrastructure matters. 
• Providing high quality day to day 3rd line server support of the Server platform, approximately 1500 servers covering all aspects of the Sky business. 
• Technical expertise for large scale service improvements and projects in the WINTEL environment. 
• Demonstrating technical expertise in all aspects of the WINTEL Platform, including Active Directory, Windows Server, Exchange, SMS 2003, Novell, VMWare and Citrix.  You will work in a highly skilled, highly motivated team of infrastructure support specialists with competencies in all Microsoft technologies. The team is support and project driven and works across all Sky’s key WINTEL platforms and services. 
 For the role, we are looking for you to have the following skills and experience:  
• Track record of working as a Windows Server Support Analyst in a large corporate environment 
• In-depth knowledge and hands on experience of supporting a large Active Directory and Microsoft Windows server system infrastructure technologies. 
• Working knowledge and hands on experience of Microsoft Exchange Server 2003 and related messaging technologies. 
• Hands on technical experience in the workings of Microsoft SMS 2003 within a multi site environment 
• Working knowledge and hands on experience of thin client technologies including working with and supporting a large Citrix Farm 
• Working knowledge and hands on experience of Windows 2003 Clustering and SAN technologies 
• Microsoft Qualification (MCSE 2000/2003) 
• Good English communication skills with the ability to work on your own initiative and as part of a team
• NWorks and SCOM Monitoring platforms